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Customer Ratings & Reviews

Insignia™ - 21.01 Cu. Ft. Frost-Free Upright Convertible Freezer/Refrigerator - White-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 82 reviews

  • 10%
93%
would recommend to a friend

Pros

Cons

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Page 1, showing1-20 of 82 Reviews
  • Rating: 2 out of 5 stars

    Good Freezer - Inoperable WIFI - Poor Service

    Posted
    WBJE1313
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We purchased this about 6 weeks ago after our previous freezer got unplugged and we had a mess to clean up. So a freezer with a WIFI was important to us. It's a tall freezer and the Bestbuy Crew worked hard to get it into our basement. They plugged it in and left. The freezer cools great - 0 degrees with a -13 deg quick freeze feature. Our WIFI is on the second story. You have to connect your WIFI to the freezer and after connecting, then reconnect your phone to your house WIFI. I ran my phone battery dead twice the first time I tried to connect and was unsuccessful. So I purchased a WIFI extender from Best Buy as suggested in the Owner's Manual. My phone has excellent signal in the basement. The instruction manual is very vague on connecting to the WIFI and it is next to impossible for one person to do. You have to wake up the display on the door then push some buttons until 0 is displayed then push a button and AP displays. But AP only stays lit for about 5 seconds and goes back to displaying the temp. After you get into AP mode you have to connect your phone to the freezer WIFI, and after connected, your phone will try to reconnect to your house WIFI but you have to key in your password. We figured out that with a second person, once in AP mode, you can keep pushing a button on the freezer door that changes AP to 1 then 2 then 3 then AP again. And by doing that the WIFI will eventually catch the freezer in AP mode and connect. After it connects you can go into the Insigna App on your phone and change the temp. and everything appears to be fine. But about 1 to 2 minutes after the freezer successfully connects, the freezer drops the WIFI connection. We purchased the Geek Squad warranty to cover the freezer. So I called Geek Squad. The Geek Squad Rep came out and watched me connect and watched the freezer drop it's connection. He called Best Buy for assistance and got none. So he ordered a new antenna/smart card. A week later he installed it and same problem. So he left to call Insigna to find out more about it. After 9 days of hearing nothing, I called him and he said he got no help from Insigna. So he ordered another freezer like mine so they could play with it in the store to see if it would connect. It was supposed to arrive in the store last Tuesday - 5 days ago. I haven't heard anything. I'm getting tired of pushing the repairman to get results. I'm also disappointed that a freezer with a digital display on the door that tells you what the SET TEMP is, cannot display what the actual temp is inside the freezer. It appears you can see the inside temp on the Insigna app on your phone but not on the door. You have to hang a thermometer inside and open the door to find out. Our WIFI has only been connected twice for a couple of minutes so haven't had much experience using the actual features after connected. Also the Owner's Manual says if it's in Freezer Mode, that the WIFI will send your phone an alert if the temperature has been above 32 degrees for 3 days. At that point I don't want to know about it. Why not alert me when it gets to 32 degrees or let me set the temp and the duration when I should be notified. At this point it's a good cooling freezer with an inoperable WIFI and the Geek Squad Service ain't worth purchasing. If they get it fixed, I'll gladly give it 5 stars but not until then.

    No, I would not recommend this to a friend

    • Brand response

      InsigniaCustomerSupport

      Hello, Thank you for reviewing this Multidirectional Upright Wi-Fi Convertible Freezer/Refrigerator! I really appreciate your feedback, please remember that if you ever need assistance, we're here for you! Visit: https://www.insigniaproducts.com/contact-us. Sincerely, Louie L. Insignia Products. BBY-ExBrand_Insignia

  • Rating: 5 out of 5 stars

    Works For Us!

    Posted
    StarStruck
    • My Best Buy® Elite MemberElite Member

    We’ve only had it a little over a month but this freezer works great. I was disappointed that we couldn’t get the one we wanted but we had a deadline and had to choose a different one. We landed on this one and aren’t sorry at all. Without the handle it was still a 1/2” too wide to go through the doorway of the room it was supposed to be in. So we put it in the den. If it had been an inch deeper it would have been a problem to put it where it is by a door. But we didn’t loose any storage because of its height. Other reviews said it was a surprise how tall it is. But I still was surprised that it was taller than our 6’5” son! I’m 5’8” and can reach everything. It looks so nice it’s okay being there. We don’t have it connected to the internet so I can’t comment on that. Lots of storage. Wire shelves do bow slightly but we have put 500 lbs of beef on them! The controls on the door work easily and show up nicely. Like the chime that sounds when the door is open. The door does seal tight when the door shuts but is easy to open after it finishes it’s seal. Plenty of light to see. Love the cold blast too. Nice freezer and glad it’s the one we ended up with. I’d buy it again.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good features but troubleshooting issue

    Posted
    tstaten1966
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Really liked the reasonable price and feature set of this item with wifi app connectivity and ability to change the unit from freezer to refridgerator mode. Research online showed many other happy customers and mention of purchasing two units to have one in fridge mode and one in freezer mode. Works well for me as a freezer but so far it has switched itself from freezer to fridge mode two times while the control panel was locked. Would have been nice if the app provided push notifications to let me know it changed modes. First time all contents defrosted and some items has to be discarded. Second time we caught after warming ten degrees. Support folks were prompt at responding to provide assistance which we are still working through. I'm hoping support will have a firmware update or some other fix otherwise I will just have them replace it with a new one. Definitely would want another one and would give full stars and recommendation when fixed.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Good Freezer

    Posted
    BobC
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    When it was delivered, one of the guys noticed something sticking on the door like left over tape. As he cleaned it off, there was a scratch underneath that tape. It was white in color like someone from the factory tried to cover it up. I downloaded the app to my phone, then tried (over and over again), to get the freezer app to display, but nothing happened. So much that. The freezer works very well, but sometimes the door is hard to open and you have to place one hand on the side of the freezer as a brace, and pull with the other hand. The freezer is very roomy and the food stays cold like it is supposed to, and those are the most important things. It is in the garage and that doesn't seem to be a problem except now, I have less room in my man cave. It was on sale, so for the price it is okay. I wouldn't buy it at the full price. If all you are looking for is a big freezer and not interested in using the app, then this is for you. If you are into smart appliances, you might want to check other appliances out. So, I recommend it as a freezer only.

    I would recommend this to a friend

    • Brand response

      InsigniaCustomerSupport

      Hi BobC,

      Thank you very much for taking the time to review our Freezer/Refrigerator. It is always disheartening when a product doesn't work correctly but not to get the support you need to get it up and running is unacceptable.

      Please contact us at Insignia at 877-467-4289 for your warranty support needs and we will help get you back up and running.

      Adolfo M. - Insignia Support BBY-ExBrand_Insignia

  • Rating: 5 out of 5 stars

    Freezer has WiFi for monitoring

    Posted
    Kenny
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Insignia Freezer/Refrig selectable, 21 cu ft, recently purchased. I am using it in freezer mode and monitoring with the Wi-Fi ap. Took about 3 days to get everything to 0 degrees. Set to 0 degrees and varies 0-3 degrees with the app. The inside food is 0-1 degree. Unit goes to 6 degrees (Wifi) when in defrost mode. Food only gets to 3 degrees when in defrost. Defrost last about 20 minutes. Unit runs at 93.4 watts except in defrost when hits 343 watts. Looks like the energy rating is right on the money. I am also monitoring with Smartthings temp monitor and Aeron energy switch. Pleased very much so far. WiFi & app works with my Android phone and Ipad tablet.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Display and wireless a letdown. Racks weak.

    Posted
    Gonzo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought 2 of these. 1 operating as a freezer and 1 operating as a refrigerator. The units operate fine. The display is below expectations. It does not display the actual temperature inside, only your set point. The wireless function has yet to work properly, so no points there either. The racks for the food storage are of inferior design and do not hold much weight without bending. Had I reviewed these on the show floor I would have probably bought a better product. These are not top of the line, well engineered and manufactured, but they are not the lowest end either. Either way, I am stuck with them. Will see if they hold up. I know the racks won’t.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    All the features you could want

    Posted
    Mizzme
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Huge, looks way taller in person. The alarm, door space & wire basket on the bottom are all features I was looking for & it has them all. But the digital Bluetooth capability with temperature control is a plus. It really does have everything I wanted in a freezer. The only thing I’m not crazy about is that the front is flat white unlike the sides that have the traditional rough feel. It shows every finger print & is going to be hard to keep looking clean in my garage. But not a deal breaker for the price I’ll just wipe it down more often. This freezer is hundreds cheaper than other brands with the same features & holds everything I needed it to with room to spare.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Size is awesome

    Posted
    DennisC
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We needed a freezer with good interior volume, but all the major brands' large upright freezers were just a couple inches too wide for the floor space we had. This freezer was just tidier enough in external width and depth to fit perfectly, yet the interior width and depth were still just right. This freezer gains its enormous volume by being taller than the others. It's not so tall that the top shelf is difficult to use, but we definitely aren't putting anything we need to get to on top. We were worried about this freezer not having a lock to ensure it stays closed, but when the door closes, vacuum pressure ensures it closes well and doesn't leave any doubt that it'll stay shut. Very happy with it!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Freezer is nice, wifi is a pain

    Posted
    Adam
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The freezer itself is nice and BIG. Installation went fine, but getting the wifi working was another story. The app had trouble finding it after you connect to the wifi network it makes; I ended up having to delete the app and reinstall it for that to work. Then it wouldn't join my primary SSID. I had run out of ideas so I set up a guest network on my WiFi, and for some reason that worked. It took waaay too long to get that part set up. Overall, I like it, and the wifi feature is nice to see what's going on with it, but getting it working was a huge pain.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Wonderful Refrigerator

    Posted
    brovideo
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Was not expecting this refrigerator to be this big! It's HUGE!! It's a convertible, too. Can be frig or freezer. Am using it as a frig, so can't attest for freezer mode, but it also has a built in wifi signal to let you know if there is an issue with the temps and to adjust it. My only negative critique is that the shelves seem to slant slightly down and are a metal grid with a plastic coating and can be a bit slippery. We keep things on the top shelf pushed back so things don't slide out. Lots of door space, but not deep enough for gallon milk containers. Would recommend.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great freezer so far

    Posted
    mikelh
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    So far, so good. I purchased this freezer about five weeks ago and it is working great. I had owned a frigidaire before this one and it only lasted nine years. I thought i would give this Insignia a try because it was cheaper than the better known brands and had more features for the price. It seems to be well made and it isn't noisy and that is good because it is in my kitchen. It cools great and has plenty of room and doesn't run a lot. This is a 5 star item so far.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good for the price

    Posted
    Zarkon
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought two of these for my garage. First of all, they're way bigger than a normal garage fridge. The delivery people said that they deliver these units to farms for meat storage. The reason I didn't give 5 stars is the app and wireless features are buggy. I had to unplug one to set this up and add a repeater to extend my wireless network. Also, there is a lot of room between the non-adjustable shelves. It would be nice to be able to move the shelves up and down since there is a lot of wasted room.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great upright freezer for stocking frozen items

    Posted
    jack
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We have a Samsung flex door primary fridge with bottom half set to refrigerator. So we always have issues storing frozen food due to lack of space. With the Insignia 21 cu freezer, we can store all the frozen items and stock them. I also like the ability to monitor the temperature using the Insignia app. One thing I miss is the notification from the app if there are changes in the freezer settings done manually.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Simply great fridge

    Posted
    gja319
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is simply one of the best storage fridges I have ever purchased. I have purchased well over 15 in the past few years for a business. These are a great value. The are well lit, get to temp, and have the great freezer/fridge option. The only gripe I had was the handle got loose a few times, but this was after heavy use. It only took a simple a little elbow grease to lock it back in. I would definitely buy these again or recommend to others.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    The shelves can hold very little weight.

    Posted
    AnchorageAK

    I wish I had never bought this unit. The shelves are a major draw back. They will hold very little weight. They start to bend and come out of the holders. We are not talking about a large amount of weight either. Also, it you open the door, to remove some thing, and shut the door. Then remember you need to open it, you can't. You have to wait till it gets back up to the set temperature.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Convertible Refrigerator/Freezer

    Posted
    TerryD
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I wanted a matching refrigerator and freezer and boy are they hard to find! I opted to go with this convertible refrigerator/freezer so I could have two that match. I just set one up as a fridge and the other as a freezer. They work great! We use them in the garage as extras. BTW, the wifi and app for these do not work well, but I wasn't interested in those anyway. I got a great price on sale at Best Buy!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Huge Convertible Refrigerator/Freezer

    Posted
    wbro
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This thing is massive!! Great shelving setup, WIFI connectable for monitoring and controlling temperature. It can be freezer or a refrigerator, but not both. For someone who needs a lot of storage for one or the other. Have not had it long, so can't testify to durability. But its's quite quiet and lets you know when door is properly shut with some gentle dinging. Would recommend.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great replacement for my flooded fridge.

    Posted
    Bosk13
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    After my fridge flooded in 2016, I dried it out and it did start up. But it just wouldn't cool nearly as well as it should. I found this one on sale at Best Buy and bought it, but had to wait 6 weeks for delivery before it was back-ordered. Finally got it delivered and it has worked out great.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Room to spare

    Posted
    Housemouse
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I would give this a 5 but the shelves aren’t adjustable and if you’re not stacking flat items there’s a lot of wasted space. But with that being said, I love the size, the app was easy to set up, it’s quiet, energy efficient, and can work as a fridge or freezer. Highly recommended

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Giant, lots of room.

    Posted
    Hunter
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We were pointed to this freezer, on sale and got a great freezer for the price. IT"S HUGE. Very difficult to put into basement. It can also be used as a refrigerator so that's an option for the future. Plenty of room for our freezer items.

    I would recommend this to a friend