Customer Ratings & Reviews
- Model:
- NS-UZ21WH0
- SKU:
- 6336452
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers express satisfaction with the spaciousness, versatility, price, and temperature control of the 21 Cu. Ft. Garage Ready Convertible Upright Freezer. They appreciate the flexibility of using it as a freezer or refrigerator, the ample storage space, and the convenience of the garage-ready feature. While some customers mention concerns about the glass shelves being flimsy and the tight seal making it hard to open at times, overall, the positive feedback highlights the product's value and functionality.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Size
Upright freezer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good size, keep everything organized. Perfect for inside the house or in the garage
I would recommend this to a friend - Pros mentioned:Space
Dom-Freezer Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great and has more than enough space for my 400 pounds of meat products. Delivery went really smooth and the team took extra time to explain the product.
I would recommend this to a friend Operated so well we purchased a second one!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this as a second refrigerator after a a combo bottom drawer refrigerator freezer compressor failed. The versatility and ease of setting to either refrigerator or freezer setting convinced us to get second one! They both work great, one as a freezer and one as a refrigerator. The doors seal incredibly well, a sure sign of good performance.
I would recommend this to a friendGreat quality and value
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought purchased a second convertible refrigerator/freezer to match the one from 2 years ago. Great quality and never had any issues with it. Highly recommend for quality and price. I was also able to call and get the price match for the current sale of $200 off.
I would recommend this to a friendBig freezer, great price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good! This freezer is huge, so space will never be an issue. The glass shelves are nice, easy to clean. I keep it at 0 degrees and have no issue with it freezing what I put in there. The freezer is taller but not insanely wide like some, so it fits perfectly in my kitchen. I have had it for a couple of months, so if I need to update later I will.
I would recommend this to a friendGreat for stocking up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am using unit as a refrigerator but like the fact that I can change it to a freezer. The unit has plenty of room to chill drinks, watermelons and lots of dishes prepared for a family gathering. Also it’s great for stocking up when you go to town for groceries.
I would recommend this to a friend- Pros mentioned:Space
Lovely freezer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice, spacious freezer, I’m able to organize my stuff and can easily get what I need quickly. I bought those baskets organizers from dollar store
I would recommend this to a friend - Pros mentioned:Size
Happy with our freezer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn't sure if I'd like I'm but am very pleased with it.....large enough fir people who stovk up on items
I would recommend this to a friend - Pros mentioned:Convertibility
Darrin
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great freezer the option to change it to a refrigerator is a awesome feature
I would recommend this to a friend - Pros mentioned:Size
Easy to use very tall very deep holds a lot of foo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value Easy to use very tall very deep holds a lot of food you could not find a better freezer upright than this one so happy that we bought it from Best Buy
I would recommend this to a friend Kind of does the job...
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge has the potential to be great, but comes up short in the refrigeration part. It is one of the few Fridge-Only units available that is both convertible AND Garage Ready. While it checked all the boxes for what we were looking for, we had to RMA our first one due to the unit never getting below 45F even though it was set to the coldest setting of 35F. Techs confirmed that the unit was not blowing cold enough air even in the Freezer setting, and the RMA was completed. The new unit held a cool 38F for about 2 days (even though set to the lowest setting of 35F) before bouncing up to 40F which is considered the minimum recommended value for food safety. Since there are no other options available, we are stuck with this one until we can afford a different one. It makes an ok drink fridge, but anything perishable has a shorter shelf life due to the average temp range.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your detailed experience. We are sorry to hear about the issues you've encountered with the refrigeration performance. It's unfortunate that the unit did not meet your expectations despite its convertible and garage-ready features. We understand the frustration of having to RMA the first unit and still facing temperature inconsistencies with the replacement. Your feedback is valuable to us, and we will use it to improve our products. We appreciate your patience and understanding. Keith | Insignia Support
Freezer/Refrigerator
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second refrigerator/freezer convertible. I use one for each function. I LOVE it. The only complaint I have is the doors are not reversible. I would have given 5 stars otherwise.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thanks for sharing your thoughts! We’re thrilled to hear that you love your freezer. We appreciate your feedback about the doors not being reversible and will certainly take it into consideration for future improvements.
If you have any other comments or need assistance, feel free to reach out. We’re here to help! - Carl | Insignia Products
Well worth it!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 2, one for a fridge and one for a freezer in my garage. There’s so much room and they seal very well. Only thing I don’t like is I can’t move the handle and hinge to the other side. After lots of searching for the best option these were definitely it for the money.
I would recommend this to a friendDual Refrigerator/Freezer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been looking for two dual refrigerators/freezer for a while now. Love how so much larger they are. My only disappointment is that I can’t rotate one of the doors to open up from the other side.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback on the Insignia™ 21 Cu. Ft. Garage Ready Convertible Upright Freezer. We appreciate your input regarding the door configuration and will pass this along to our product development team for future consideration. If you have any further questions or concerns, please don't hesitate to reach out. Thank you for choosing Best Buy. - Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
5 STAR
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good great service from the delivery crew Service has been awesom
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your 5-star review! We’re delighted to hear that you’re pleased with the Insignia™ 21 Cu. Ft. Garage Ready Convertible Upright Freezer and that the delivery crew provided great service. We appreciate your feedback and are glad to know everything has been awesome so far! If you have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing Insignia! - Mae | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Cons mentioned:Shelves
Damaged in transit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came in damaged. I have had best out multiple times to replace the pieces that were damaged but they keep ordering the incorrect part to fix it. Should be a simple fix by them as it is one shelf that broke. It’s the bottom one that holds the draws. They keep ordering the shelves that do not hold the draws. Been ordered multiple times. Customer service does not communicate with the repair people either. I have been told they will bring the right part but then they ship it to me.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience, DonL. We appreciate your feedback and are glad you took the time to let us know. If you have any issues or need further clarification, please don't hesitate to call us at 877-467-4289. Jeth | Insignia Support.
A real winner!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife absolutely loves this freezer. It’s garage ready which means it won’t shut off when the temperature outside gets below freezing. Very important feature if you live in the Carolinas. Great deal and plenty of room for anything. Highly recommend it.
I would recommend this to a friend- Pros mentioned:Price
Great Freezer for large families
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase for the prices! Would definitely purchase brand products again. Delivery was great and no problems .
I would recommend this to a friend Grabbed it on sale
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good! Gets cold enough, fits in the garage so it's not taking up house space. Holds food. AFFORDABLE!
I would recommend this to a friend- Cons mentioned:Door
Defective Door Handle / Bestbuy won’t warranty
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer / refrigerator actually works very good. The problem is when the door closes it has a lot of suction and takes a good amount of force to reopen it. The handle on my 10 month old unit broke off. The handle is made of cheap plastic. Called Bestbuy -Insignia and they say they don’t cover handles under warranty. Forcing me to buy a $45 defective part. Thanks Bestbuy
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your concerns about your Insignia 21 Cu. Ft. Garage Ready Convertible Upright Freezer. Sorry to hear that the handle broke off after only 10 months of use and that it requires a significant amount of force to reopen the door. We understand how frustrating it must be to deal with this issue, especially when you're expecting a reliable performance from your appliance. We're disappointed to hear that Best Buy/Insignia is not covering the handle under warranty, and we apologize for any inconvenience this may cause. We'll make sure to pass on your feedback to our team to improve the durability of our products. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-21-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336452.p?skuId=6336452
