Customer Ratings & Reviews

I'm so happy I bought this item! Definitely one of my best purchases. I use it almost every day. It's very relaxing and helps ease some tension and pain as a result of spinal cord injuries. On first use I was a little shocked when it started the "tapping" motion on the "Hips and buttocks". That's just a fancy way of saying the chair wants to slap ya booty. But after the initial shock you get used to it! Delivery - The only bad reviews I really saw mentioned poor delivery. My delivery was amazing. They brought it up the elevator to the fourth floor, asked exactly where I wanted it, unboxed it, and even cleaned up the mess and took the box. They literally did everything other than plug it in. They were also extremely friendly. Like I said I do have spine injuries and use a wheelchair, but I don't think they were accommodating because of that. They genuinely seemed like they wanted to help out any way they could. The chair - The chair isn't perfect but I love it. It's comfortable and I often find myself falling asleep while getting the massage! The settings are great and in some areas it gives a GREAT massage. It's not going to be better than a good massage therapist that knows you well and knows what you like/need but it IS better than ltierally ANY 300 dollar massage I've ever gotten at a 5 star resort. Which isn't saying much because they are usually lackluster but in SOME AREAS it is just as good as human touch. I do wish this would get certain areas a little bit deeper (particularly the shoulder) and the airbags honestly feel like they do little to my arms (and I have oversized arms) but all in all it is an absolute stellar product. Just as nice as models that costs significantly more.

Bought this unit based on price and reviews. When you can get this on sale it’s well worth the price especially on Black Friday deals. Material is quality for a polyurethane leather which has a hood feel to it. I like a firm press which this definitely has but can be a bit harsh for more petite body types. I’ve fallen asleep numerous times while getting a massage in this unit.

So far so - go - I have had it about a month now. It works great - very comparable to other chairs costing lots more. Only time will tell if the experience lasts. It has a 1 year warranty - I'd like to see that extended to 5 years....it isn't something you'd want to have to buy again every year or so! The buttons on the remote could be bigger with bigger writing and/or back lit to make it easier to read when using w/o glasses and bright lights on in the room...i mean i supposed to be relaxing :)

The chair itself is comfortable, but the massaging part is a bit rough. I've tried different setting and its still rough but over a great purchase.

Phenomenal. Thought we would use it every once in a while. It is LITERALLY USED DAILY by the entire family. All have different needs and this takes care of them all.

My wife love it! It is a bit heavy but it is so comfortable. I was going to purchase one from Bob's, but this was a much better option and it was less expensive!

Love it, i enjoy it everyday and our kid and wife and parent

Excellent quality product and great price. Zero gravity feature is amazing.

Nicer than I thought for the money. Really cool surprise for the wife.

Best purchase ever! We LOVE to have a professional massage at home from this amazing machine

Very nice entry level chair use it almost every other day

I have been looking at the massage chairs for a couple years now. Best Buy had a sale that I couldn't pass up. This has been a great buy and is enjoyed by the whole family, we all take our turns in the massage chair to relax and come back down to earth. This has been one of the BEST purchases I've made in years!

Not for an office space. All employee appreciate it.

Hi Besters, The deals here are phenomenal, this item was double at the competition. It is more comfortable and works better than the 3500$ chair I tried out.

This chair is awesome and got it on sale for $999. Best Buy delivered it, setup in house and remove the trash. I only had to connect the remote and power cable. I was skeptical because Insignia is either really great or bad. This chair is great! I always wanted one and have zero regrets. Some of the awkward reviews made me almost not purchase, but turns out they are all wrong.

Bought it for myself as my X'mas gift. Use it often and love it.

I like everything about this massage chair. Have owned it for about two months and working 100% from home, this was just the best investment decision I made for myself. This piece of magic will charm you to sleep within minutes of a whole-body massage session.

Truly amazing! Deal of the day at half price that beats all expectations! Chair gets used 5-6 hours daily between 6 adults in our multi generational household and has functioned flawlessly with the exception of the initial remote becoming finicky. Remote broke a month in and Insignia promptly replaced with a new remote under warranty!

Had it for 8 months now. Lower end of massage chairs I’m sure but. Wouldn’t know as this is the only one I’ve used before. Highly recommend. Hope it runs forever. I’m 6 2 and it’s definitely a smidge small but can’t complain still does a good job.

Great chair! Comfortable and works amazing. We bought a second one