Customer Ratings & Reviews
- Model:
- NS-CZ35WH3
- SKU:
- 6509898
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.9 out of 5 stars
Customers are saying
Customers have good things to say about the 3.5 Cu. Ft. Garage-Ready Chest Freezer, particularly its perfect size, impressive capacity, and overall performance. Many appreciate its quiet operation and reliable temperature control. However, some customers have noted issues with the absence of interior lighting and a few instances of damage upon arrival.
This summary was generated by AI based on customer reviews.
Freezer stopped working, less than 1 year's use
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer stopped working just before 1 year's warranty was up! Blue light was lit as I checked it weekly. The freezer stopped working sometime after Jan. 1, 2024. Freezer was only opened bi-monthly to ensure it was working properly. Unfortunately, I lost all of the food when freezer was opened in March for check. Food had decayed, leading me to believe freezer had not been working for at least 2 months. As the purchase date was late January 2023, my warranty had expired. The blue light was still lit, giving no indication that unit was not working. Freezer was indoors, no temperature fluctuations to affect performance. Very disappointed in the quality of the product. Never have I had a freezer not last a year. My neighbors have a 25-year-old unit that still works perfectly.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We’re deeply sorry to hear about the issues you experienced with the freezer and understand your frustration. It’s disheartening when a product doesn’t perform as expected, especially when it leads to the loss of food and disappointment. Your feedback is crucial, and we’ll use it to address quality concerns. If there’s anything we can do to assist or if you have further details, please let us know. Keith | Insignia Support https://www.bestbuy.com/site/insignia-3-5-cu-ft-garage-ready-chest-freezer-white/6509898.p?skuId=6509898
Works
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had it less than one month. So far it’s working as it should.
I would recommend this to a friendChest freezer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This cheat freezer was very affordable and easy to set up.
I would recommend this to a friendEh
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lid doesnt shut correctly and the hinge keeps popping off, re aligned the hinge and keep a case of waters on top for the lid to stay shut completely.
I would recommend this to a friendExtremely Disappointed – Flimsy Construction After
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to like this product, but I’m extremely disappointed. After just 3 weeks of light use (mostly sitting while I was moving), the bottom already has a hole in it. The base feels like cheap aluminum foil—not sturdy or durable at all. For the price, I expected much better quality. To make matters worse, the nearest Best Buy is 45 miles away, so returning it is a huge hassle. Very frustrating experience. I wouldn’t recommend this to anyone looking for something that lasts.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your review, AmandaW. We're sorry to hear the screen protector didn’t meet your expectations in terms of value. Your feedback is important and will be shared with our product team as we work to improve both pricing and features. Tine | Insignia Support
Distinct and oud constant ringing noise
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I should have known the price was too good to be true. $60 less than the next brand for the same size. Looks great. Cools efficient, but unfortunately it makes a distinctive ringing noise constantly. Sounds like a bad case of tinnitus. A google search for "insignia garage fridge noise" comes across many post confirming the same thing. I will be returning this soon, as I ordered another brand from Amazon. If you can keep this in the garage and not have to be around it, it will do what its supposed to. The noise is a deal breaker for me.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're truly sorry to hear about the ringing noise you're experiencing with your Insignia garage fridge. We understand your disappointment, especially after finding the price appealing. It's concerning that you've discovered similar complaints online. We regret that the noise is proving to be a deal-breaker for you. We strive to provide quality products, and we apologize that this one did not meet your expectations. We appreciate you sharing your experience and your findings from your online search. We will take your feedback into consideration for future product improvements. Keith | Insignia Support
- Cons mentioned:Interior lighting
Not good quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The on light went off after two weeks. Hope will remain functional.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for reaching out to us about the issue with the light on your Insignia 3.5 Cu. Ft. Garage-Ready Chest Freezer going off after just two weeks of use. Sorry to hear that you're experiencing this problem. Although the light being off doesn't necessarily impact the freezer's functionality, we understand that it can still be concerning. We're committed to ensuring that all our products meet our high standards of quality and performance. As a one-time courtesy, we'd like to offer you a replacement light kit or a discount on a future purchase of an Insignia product. Please let us know which option you prefer, and we'll send it your way. Jeth | Insignia™ Support. https://www.bestbuy.com/site/insignia-3-5-cu-ft-garage-ready-chest-freezer-white/6509898.p?skuId=6509898
It’s ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good if you’re ok with waiting a full 24hrs for a liquid to be completely frozen. Aside from that it’s fine for the money I guess.
I would recommend this to a friendworst experience ever
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't had the product more then six months before i stopped working. Because it was still under warrant i took it back to the store. Before doing so i called over the phone and was told that it will be replaced. Once i got the the store i was informed that freezer will have to be sent off for repairs, Its been months and no one ever called nor email any updated about me freezer, I evenly called customer service and was told that the freezer was sent back to the store since Sept 11,2024. Now the store is saying that the freezer was unsanitary and cant be repaired. So now i am out of my money and freezer since the warranty is now expired.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with us. We're truly sorry to hear about the issues you've encountered with your freezer and the inconvenience caused by the repair process. We understand how frustrating it must be to deal with these challenges, especially with the lack of communication and the current status of your warranty. Your feedback is invaluable, and we will use it to improve our services and ensure better support for our customers in the future.
- Carl | Insignia Products
Will die on you in less than a year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a great freezer until it wasn’t. I have owned two of these and the first died after 4 months and the second lasted just over a year. If you only need it for a year it’s a great purchase. Comes out to $16 a month plus all the food you lose when it dies and you have no clue until you lost everything,
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your honest experience with the Insignia 3.5 Cu. Ft. Garage-Ready Chest Freezer. We're sorry to hear that you've had issues with the longevity of our product, and we apologize for the inconvenience and loss of food you experienced. We take all feedback seriously and will review your concerns to see how we can improve our products and customer satisfaction. We appreciate your input and will consider it as we continue to innovate and improve our products. Jeth | Insignia™ Support. https://www.bestbuy.com/site/insignia-3-5-cu-ft-garage-ready-chest-freezer-white/6509898.p?skuId=6509898
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stop working right away lost about 300.00 worth of meat.
No, I would not recommend this to a friendShort lifespan and do not recommend
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit died in less than 18 months. For the first few months my freezer seemed fine, but it seemed to go downhill quickly following then. It would click on and off repeatedly for long periods of time, and then eventually turn on but I was not confident in the unit. It finally died about 16 months in. It was in my garage the whole time and not exposed the elements or extreme heat. Do not recommend and disappointed, and the first appliance Ive ever purchased that that couldn't make it over at least 2 years.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are sorry to hear about your experience with the freezer. It is disappointing to learn that the unit did not meet your expectations and failed within 18 months. We understand how frustrating it can be when an appliance does not perform as expected, especially when it is the first one you have purchased that did not last at least two years. Your feedback is important to us, and we will use it to improve our products and services. If you have any further comments or suggestions, please feel free to share them with us. Your input helps us to continue improving. Keith | Insignia Support
Never again!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TRASH! Had this freezer for 10 months and it suddenly stopped working. Lights are still on like it's doing it's job but clearly, it's not. It had $100+ of gluten free food in it when it decided to quit. I will never purchase this brand again. To all who are considering this unit...I wouldn't purchase this item unless you're okay with surprises like room temperature food in your freezer!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Jules,
Thank you for taking time to write a review our Insignia™ - 3.5 Cu. Ft. Garage-Ready Chest Freezer - White. We deeply care about the performance of our products and I would like to further review your situation. In the case that you still have this, feel free to contact my team for further help.
Dina || Insignia Support || https://www.bestbuy.com/insignia
Worked great for a year, then not so much.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It only lasted 1 year before the compressor stopped running. One week prior to its final demise , it stopped running for about a day and then it Started working. We thought it someone knocked the switch or one of the kids left the lid open. We checked it for a few days after with no issues, everything was frozen. This week it died and I noticed when I opened it and it had a smell. Found everything was thawed out and bad. No joy!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ - 3.5 Cu. Ft. Garage-Ready Chest Freezer. We're truly sorry to hear about the issues you've encountered, especially after a year of satisfactory performance. We understand how frustrating it must be to deal with a malfunctioning appliance and the inconvenience it has caused.
Please give us a call so we can discuss alternative solutions and assist you further. Your satisfaction is important to us, and we appreciate your feedback as it helps us improve our products and services.
Thank you for giving us the opportunity to address this issue. Rolf | Insignia Support https://www.bestbuy.com/site/insignia-3-5-cu-ft-garage-ready-chest-freezer-white/6509898.p?skuId=6509898
Stopped freezing just outside warranty time
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We scrupulously followed the set-up instructions. But about 4 months after the 1-year warranty ran out, the freezer stopped freezing, and destroyed about $100 worth of food. Despite all the troubleshooting, it is maybe as cold as a refrigerator now, at the MAX setting. So we paid about $200 for the unit, lost about $100 in food and now will have to pay $50 for the privilege of driving it over and leaving it at our municipal recycling site.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 3.5 Cu. Ft. Garage-Ready Chest Freezer. We appreciate your detailed feedback, as it helps us understand how our products are performing in real-world situations. It's clear you took the time to follow the set-up instructions, and we value your commitment to ensuring the freezer was used correctly. Your input is important to us and will be considered as we strive to improve the quality and reliability of our products in the future. Jeth | Insignia Support.
Chemical/toxin smell
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible chemical/toxic smell after 4 months of use. Had to turn it off and can’t use it anymore because of it.
No, I would not recommend this to a friendMini freezer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was good when it worked! I have had this for a little over a year and i woke up one morning to it being warm. I'm livid! Paid $200 for this and its like as soon as the warranty was up it went bomb
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're truly sorry to hear about your experience with our product. It's disappointing when an appliance fails just after the warranty period. Please contact our customer service team so we can understand more about the issue and explore possible solutions to help. Your satisfaction is important to us, and we want to make this right for you. Thank you for sharing your feedback, and we appreciate your understanding. Keith | Insignia Support https://www.bestbuy.com/site/insignia-3-5-cu-ft-garage-ready-chest-freezer-white/6509898.p?skuId=6509898
You get what you pay for!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this small chest freezer on a whim due to refrigerator/freezer going out on a weekend and to keep from loosing all my frozen items. Got the freezer home and waited a few hours to plug up. Plugged up and it felt like it was getting cold so transferred everything to this freezer under the impression that it would continue to get cold and freeze. The next day, all items were completely thawed and freezer was still just standing at a “cold” temperature.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 3.5 Cu. Ft. Garage Ready Chest Freezer - White, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (877) 467-4289 from Monday to Saturday (8:00 AM to 9:00 PM) Central Time, we'll be more than happy to assist you regarding this matter.
Insignia Support
Angela
www.insigniaproducts.com/support
Good price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I havent opened it yet but i got it for good price.
I would recommend this to a friendStopped working 26 months after purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working 26 months after purchase, naturally our coverage plan expired after 24 months.
No, I would not recommend this to a friend