Customer Ratings & Reviews
- Model:
- NS-CZ35WH3
- SKU:
- 6509898
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.9 out of 5 stars
Customers are saying
Customers have good things to say about the 3.5 Cu. Ft. Garage-Ready Chest Freezer, particularly its perfect size, impressive capacity, and overall performance. Many appreciate its quiet operation and reliable temperature control. However, some customers have noted issues with the absence of interior lighting and a few instances of damage upon arrival.
This summary was generated by AI based on customer reviews.
2 years fine, then to the scrap bin
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This freezer worked fine for about 2 years. Then it stopped getting cold. Took it to a repair shop, and they said they could not get parts for this model. Had to scrap it and buy a new freezer.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi ChrisB,
Thanks for taking the time and effort to leave a review. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you with the # is 888-237-8289.
Renee,
Insignia Support
Faulty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only worked for a little more than two years and died costing a loss of hundreds of dollars of meat and poultry.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We’re truly sorry to hear about the product failure and the loss it caused. Your feedback is important and will be shared with our team to help improve future designs and reliability. We understand how frustrating this situation must have been and appreciate you taking the time to let us know.
Keith | Insignia Support
- Cons mentioned:Condition
Had high expectations for it that fell through
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was really excited about this but unfortunately this item came severely damaged and scratched so had to return.
I would recommend this to a friend Under Warranty and No Help
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this freezer 9 months ago and it stop cooling and ruin all of my meat. The machine is still under warranty and I’ve called the store and customer service for 2 days and no help. I’ve lost 300 dollars worth of meat and had to purchase another.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 3.5 Cu. Ft. Garage-Ready Chest Freezer, RodH. We appreciate your feedback and understand the inconvenience you've faced. Your comments are valuable to us, and we'll use them to improve our products and services. If you have any further concerns or need assistance, please feel free to reach out. Thank you for being a valued customer. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-3-5-cu-ft-garage-ready-chest-freezer-white/6509898.p?skuId=6509898
On my second one
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It stopped working after 2 months. Ruined a lot of food that I spent money and time working on. I was refunded with a new freezer that hasn’t had any issues (knock on wood)
I would recommend this to a friend2 year life span
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Barely made it 2 years before dying, taking all the food inside with it. Do not waste your money
No, I would not recommend this to a friend- Cons mentioned:Condition
Got a damaged piece
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was damaged plus I got a rat in my house after that purchase ( probably it was hiding somewhere inside the freezer)
No, I would not recommend this to a friend - Cons mentioned:Physical damage
Open box but charged full price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it on sale but it was damaged. It was so heavy and difficult to move that I just kept it rather than returning it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 3.5 Cu. Ft. Garage Ready Chest Freezer - White, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Insignia Support
Angela
www.insigniaproducts.com/support
Insignia freezer
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quit working 9 months later! Up until that point It seemed fine!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi LindaL,
Thank you for writing a review about our Insignia™ - 3.5 Cu. Ft. Garage-Ready Chest Freezer - White . We understand that you are having issue with the product. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Insignia Products
Marites
www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Bad product
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 years work. Today was totally dead. Lots of my foods were wasted!
No, I would not recommend this to a friendMy unit died within 5 months.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My unit died within 5 months. The unit itself didn't cost much, but all the frozen food inside has gone bad, which cost $300+. Think twice before you put your valuable items in this unit.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi XCNYC,
Thanks for taking the time and effort to leave a review. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you with the # is 888-237-8289.
Insignia Support,
Renee
3.5 Cu ft Insignia chest freezer
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this 3.5 cu ft Insignia chest ready freezer and within the year, it stopped working. It was returned to Best Buy and now we just purchased the 5.0 cu ft for a lesser price, since it was on sale. Will do a review on it in the next few months,
No, I would not recommend this to a friendBroke after a year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 13 months & of course I was 1 month shy of having my my deep freezer repaired. I called a couple of repair places and its way more to repair than what it’s worth.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're truly sorry to hear about your experience with our product, and we understand how frustrating it must be to encounter issues just outside of the warranty period. We strive to ensure the longevity and reliability of our products, and it's disheartening to learn that your deep freezer stopped working after 13 months. We apologize for any inconvenience this has caused you. We value your feedback and would like to assist you further. Please reach out to our customer support team so we can explore potential solutions or alternatives that may be available to you. We appreciate your patience and understanding as we work to resolve this matter. Keith | Insignia Support https://www.bestbuy.com/site/insignia-3-5-cu-ft-garage-ready-chest-freezer-white/6509898.p?skuId=6509898
Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible the freezer has went out and i only had it 3 months
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .am so sorry to hear that your Insignia freezer has stopped working after only three months. That is absolutely unacceptable and incredibly frustrating. You should not be experiencing a major malfunction like this so soon after purchase.
Since you've only had it for three months, it should definitely be covered under warranty. Please contact our support team immediately at 1-877-467-4289. They will be able to help you troubleshoot the issue and arrange for a repair or replacement under warranty. I understand this is a major inconvenience, and we want to help resolve it for you as quickly as possible. - Carl | Insignia Products
Stopped working after 6 months
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this freezer in Feb 2023. Now 6 months later it’s not working. Lost about $200 worth of food. Would not buy this brand again.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your experience with the Insignia™ 3.5 Cu. Ft. Garage-Ready Chest Freezer. We appreciate your feedback and understand how important it is to have reliable appliances. Your insights help us continue to improve our products and support for our customers. Thank you for your input! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-3-5-cu-ft-garage-ready-chest-freezer-white/6509898.p?skuId=6509898
1 month freezer!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased feb 3 I waited 2 days to make sure I gave it some time to settle down. It was working great then . Just 1 month stopped working. Wasted all food.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello AlfredoF,
I personally would like to apologize for the experience you have been through with our Insignia™ - 3.5 Cu. Ft. Chest Freezer. I know it can be dissatisfying that its not working as expected. To further assist you, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT.
Insignia Support
Molina
www.insigniaproducts.com/support
Did not last long
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for the first two months. Freezer turns on but is no longer cooling.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you very much for taking the time to review our Insignia™ - 3.5 Cu. Ft. Garage Ready Chest Freezer . I know that this could be an unfortunate situation that Freezer turns on but is no longer cooling, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.
Insignia Support
Irene
www.insigniaproducts.com/support
Died after only a year and a half
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died after only a year and a half. Ruined all the foot inside. Be wary of any freezer that only has a year warranty.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with us. We're sorry to hear about the issues you faced with the freezer. Your feedback is important and helps us improve our products. We understand the frustration of dealing with a product that doesn't last as expected. If you have any further comments or need assistance, please let us know. We appreciate your input and are here to help. - Carl | Insignia Products
Died after 90 days of use
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working in less than 4 months. Was working fine one day and totally stopped the next day. Blue power light is in faking you into thinking it is still working. No frost had accumulated. Tried defrosting anyway. Lost about $100 worth of food.
No, I would not recommend this to a friendInsignia freezer
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this in August of 2023 and it seems to have stopped in the last few days a lot of the food I had to throw away.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi MarcusH! I am so sorry to hear that your product stopped working after only a few months, causing you to waste food. I can only imagine how frustrating and disappointing that must be for you. Please know that we will make it right by offering assistance covered by the manufacturer’s warranty. If you have any questions or concerns, please don't hesitate to call 1-877-467-4289.
JC | Insignia Support https://www.bestbuy.com/site/insignia-3-5-cu-ft-garage-ready-chest-freezer-white/6509898.p?skuId=6509898