Customer Ratings & Reviews
- Model:
- NS-CZ35WH3
- SKU:
- 6509898
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.9 out of 5 stars
Customers are saying
Customers have good things to say about the 3.5 Cu. Ft. Garage-Ready Chest Freezer, particularly its perfect size, impressive capacity, and overall performance. Many appreciate its quiet operation and reliable temperature control. However, some customers have noted issues with the absence of interior lighting and a few instances of damage upon arrival.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Dented
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine, does what it says. But for the poor packaging, mine had a dent.
I would recommend this to a friend - Pros mentioned:Size
Dissatisfied
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the 3.5 cubic foot chest freezer on 10/7/2021. The freezer was great at first. Perfect size for overflow from main freezer. Unfortunately, yesterday I discovered that even though the power light on the freezer was on, it had stopped working. There was water on the floor and defrosted food in the freezer. I unplugged it and cleaned it out. I checked the power source and plugged it back in. The power light on the freezer is on, but it does not freeze. I’m assuming it’s the compressor, but I don’t know. The product comes with a 1 year limited warranty, so it’s no longer under warranty. I guess this is a great freezer if you’re looking for a short term solution. Seems ridiculous that a freezer would only last 17 months. I paid $155 for it, so it would likely cost more to repair it than it cost to buy. Extremely disappointed in this product.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Robin. Thank you for writing a review about our Insignia chest freezer. We know how frustrating it is that your freezer has stopped working and for your disappointment of this product. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Mariepel C.| Insignia Products
https://www.insigniaproducts.com
- Pros mentioned:Capacity, Size
Chest Freezer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product! It fits anywhere in your home. It's small, but a lot of frozen food fits! I'm glad we purchased it!
I would recommend this to a friend - Cons mentioned:Interior lighting
Stopped working after 5 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not Buy...stopped working after 5 months. Light stays on so you think it's working and ruined a freezer full of food...returned
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi EmilyB!
Thank you for taking the time to review our Insignia - 3.5 Cu. Ft. Garage Ready Chest Freezer - White, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (877) 467-4289 Monday to Saturday 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Insignia Support
Alvin
www.insigniaproducts.com/support
Just stopped working
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just stopped working suddenly I lost all my frozen meat and microwaveable food I purchased freezer in January 2023 horrible experience don’t know how to reset it doesn’t make a sound like the fan isn’t running
No, I would not recommend this to a friendShort lived appliance
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This chest freezer lasted a little less than 2 yrs before giving out. We have done our own troubleshooting, with no success. Go figure that Insignia only provides a year warranty, just for their product to give out shortly after. Very disappointing!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback on the Insignia 3.5 Cu. Ft. Garage-Ready Chest Freezer. We're truly sorry to hear that the appliance did not last as long as expected and that your troubleshooting efforts were unsuccessful.
We understand how disappointing it can be when a product doesn't meet your expectations, especially after the warranty period has ended. Your feedback is important to us, and we will use it to improve our products and services. If you have any further concerns or need assistance, please reach out to our customer support team. We're here to help and ensure you have a better experience with our products in the future.
Faulty Freezer? One year of use.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this freezer in March of 2023. It is now march 2024 and a little past the 1 year mark and my freezer quit on me. At first the temp on the freezer would fluctuate and i had to check it every day to make sure the food was still frozen. And just yesterday, i was standing beside the freezer and i heard a pop and smelled something burning. I unpluged it immediately. I am glad i was right beside it or im afraid my house would have gone up in flames. Will not buy this brand again.
No, I would not recommend this to a friendJUNK DO NOT BUY!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Save money buy a better brand. Piece of junk didn't last a year. Kept making popping sounds like the thermostat or something wasn't regulating and trying to kick on and off to keep it cold but it did this on all tempature settings so it is just piece of junk all around bad!! Do not buy!!
No, I would not recommend this to a friendBroken after one month
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just like other othero one star review, mine stopped working after one month of purchase. Power light is on but it is not cooling.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you very much for taking the time to review our Insignia™ - 3.5 Cu. Ft. Garage Ready Chest Freezer - White. I know that this could be an unfortunate situation that Power light is on but it is not cooling, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.
Insignia Support
Irene
www.insigniaproducts.com/support
Worst buy In years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for 3-4 months ruined about $500-$700 worth of food and meat
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi RussellN,
Thanks for taking the time and effort to leave a review. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you with the # is 888-237-8289.
Insignia Support,
Renee
Trash
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It stopped working in 3 months and I lost my breast milk
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 3.5 Cu. Ft. Garage Ready Chest Freezer! We know how frustrating is that your unit stopped working and you've lost ,your breast milk. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
Not great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It worked for less than one year and it stopped . Not good
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Kimo,
Thanks for taking the time and effort to leave a review about our Insignia™ - 3.5 Cu. Ft. Garage-Ready Chest Freezer - White (NS-CZ35WH3). I'm sorry the product did not last longer than expected. When designing our products, we try to balance durability and affordability, but sometimes products fail sooner than we’d like. If you need further assistance, please feel free to contact us via email at insignia@bestbuy.com or call our customer service at 1-(877)-467-4289 Monday to Saturday, 8 a.m.–9 p.m. CST.
Shai | Insignia Support
https://www.bestbuy.com/insignia