Customer Ratings & Reviews
- Model:
- NS-HZ335
- SKU:
- 6319221
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the 3-Port HDMI Switch's ease of use and multiple HDMI ports as significant advantages. The switch generally delivers good overall performance with HDR support. Some users have reported issues with the remote control, compatibility with certain devices, and slight lag when switching between inputs.
This summary was generated by AI based on customer reviews.
Not for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It didn't work for what i needed it for...........
No, I would not recommend this to a friendDoes not work
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work like it supposed to very hard to set up
No, I would not recommend this to a friendBad micro-usb power connector.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The power connector is micro-usb based and not very durable. I have been using this for a few months and the connector is already unstable and the power cuts out intermittently which is very annoying. Stupid decision on Insignia's part to make this a micro-usb connector, the worst USB connector every conceived.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi NotTheBestBuy,
We apologize for your experience with this product. Please know that your feedback is important so we can improve the quality of our product. For further assistance, please contact Insignia 1-877-467-4289.
Insignia Support
Lea
https://www.insigniaproducts.com/
Needs a remorte
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I want to get a new one on pay day. Dont get this v
No, I would not recommend this to a friendFloor sample
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product was a waste of time and money not good
No, I would not recommend this to a friendI would go with a different brand.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked right for the first few months then only 2 of the ports would work. I took it out of my set up it was really poorly made and light it just feels very cheap.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm sorry to hear that the Insignia 3-Port HDMI Switch with 4K 60Hz and HDR Pass-Through didn't meet your expectations. It's disappointing to hear that it stopped functioning properly after a few months, with only two ports working. I can understand why you'd be frustrated with a product that doesn't perform as advertised. The issues you've described, including the poor build quality and lightweight feel, are not up to our standards. We take all feedback seriously and will pass this along to our engineering team to investigate and improve our design and manufacturing process. As a one-time gesture of goodwill, I'd like to offer a full refund or a replacement with a new product that meets our quality standards. Your satisfaction is our top priority, and we appreciate your honesty in sharing your experience. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-3-port-hdmi-switch-with-4k-60hz-and-hdr-pass-through-black/6319221.p?skuId=6319221
Worked well but big issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I used this to connect streaming box and cable box to soundbar. The sound from cable box improved after connecting it to the switch. However, the tv and everything else would shut down after 15-30 minutes
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback on the Insignia™ 3-Port HDMI Switch with 4K 60Hz and HDR Pass-Through. We're glad to hear that it improved the sound from your cable box.
We apologize for the issue you're experiencing with your TV and other devices shutting down after 15-30 minutes. This isn't the experience we aim to provide. Please reach out to our customer support team so we can help troubleshoot this problem and find a solution for you.
Your satisfaction is important to us, and we appreciate your patience as we work to resolve this. Thank you for bringing it to our attention. Rolf | Insignia Support https://www.bestbuy.com/site/insignia-3-port-hdmi-switch-with-4k-60hz-and-hdr-pass-through-black/6319221.p?skuId=6319221
- Cons mentioned:Compatibility
Box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its not compatible with Xfinity cable boxes, didnt work like i wanted.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi GlynnM,
We truly appreciate your feedback about this product. It is helpful so we will be able to know how to improve the quality of this TV. If you need further assistance, please contact us at (877) 467-4289.
Insignia Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Not good for long
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is cheap and not worth it. I have purchased 5 of these for various rooms and I’ve had 2 fail in less than a year.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi JonM,
It has come to my attention that you were not fully satisfied with the purchase of your Insignia™ - 3-Port HDMI Switch with 4K 60Hz and HDR Pass-Through - Black (NS-HZ335). I'm sorry that the product didn't last for over a year. When making our products, we try to balance durability and affordability, but sometimes products fail sooner than expected. For more questions and product support you may contact us via email or contact our customer service at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST.
Shai | Insignia Support
https://www.insigniaproducts.com/
Disappointed in this purchase.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Maybe it’s me but I could never get this thing to work. Had to return it and just deal with changing out the HDMI cables everytime I need to do something.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Mines,
Thanks for taking the time and effort to leave a review with our Insignia™ - 6' Lightning to USB-C Charge-and-Sync Cable - Moon Gray. We do apologize for this disappointing experience and thank you for bringing this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We are continuously working on improving our products and processes and if you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Lisa
https://insigniaproducts.com
Could be better.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It needs to be remote so you don't have too get up to choose and it needs the option to turn it's power off. Other than that it's fine.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi robpark68,
Thanks for taking the time and effort to leave a review with our Insignia™ - 3-Port HDMI Switch with 4K and HDR Pass-Through - Black We do apologize for this disappointing experience and thank you for bringing this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We are continuously working on improving our products and processes and if you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Lisa
https://insigniaproducts.com
Returned item
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn't what we needed! Returned and had the receipt
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi SummerM! I am sorry to hear that our Insignia™ 3-Port HDMI Switch did not meet your needs. Please know that we appreciate your feedback and will take it into consideration for future improvements. This is an isolated issue, and we are committed to ensuring that our next designs of the device will better meet customer expectations.
JC | Insignia Support https://www.bestbuy.com/site/insignia-3-port-hdmi-switch-with-4k-60hz-and-hdr-pass-through-black/6319221.p?skuId=6319221
Wrong device
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not need this device.I already had an optical audio cable that hooks up from my soundbar to my telivision.Wrong
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Nomansland,
I understand that you no longer need this device. Do not hesitate to let us know if you ever need any help with it, remember that we are here for you and we are going to do always our best to assist you. For more questions and product support you may contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT.
Chelsea
Insignia Support
http://www.insigniaproducts.com/
Dosent work.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt work. Might be a lemon but it will not detect any input.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, Zakary, for sharing your experience with the Insignia™ 3-Port HDMI Switch. We regret that the device is not functioning as expected and understand how frustrating that must be. We appreciate your feedback and encourage you to reach out to our support team for troubleshooting assistance or potential replacement options. Your input helps us improve our products, and we value your thoughts. Tine | Insignia Support
My house
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could take this item back I would for me it served no good purpose and my money was wasted.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 3-Port HDMI Switch with 4K 60Hz and HDR Pass-Through - Black, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Insignia Support
Angela
www.insigniaproducts.com/support
DO NOT BUY
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WARNING - does not come with a power supply which is required. For the price should include one. I'm sending it back immediately.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback on the Insignia™ 3-Port HDMI Switch. We're sorry to hear about the inconvenience caused by the lack of a power supply. We understand how frustrating this can be, especially given the price point.
We take full responsibility for this oversight and appreciate you bringing it to our attention. If you need assistance with your return or finding a suitable alternative, please reach out to our customer service team. Your satisfaction is very important to us, and we're here to help. Thank you for choosing Insignia. Rolf | Insignia Support https://www.bestbuy.com/site/insignia-3-port-hdmi-switch-with-4k-60hz-and-hdr-pass-through-black/6319221.p?skuId=6319221
Expensive and Useless
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.How something so expensive can be outdone by something 3 times cheaper, i don't understand. I bought a hdmi switch from Walmart 3 times cheaper that was automatic, this one, you have to press a button to change inputs... expensive and useless. Returned.
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn’t use it, had to return it. My tv is actually the problem, oh well.
No, I would not recommend this to a friend- Cons mentioned:Compatibility
Bad item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not worth with PS5. Never worked right. Wouldn’t recognize games.
No, I would not recommend this to a friend Waste of time and money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sold me the wrong part but insisted it was what I needed
No, I would not recommend this to a friend