Customer Ratings & Reviews
- Model:
- NS-HZ335
- SKU:
- 6319221
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the 3-Port HDMI Switch's ease of use and multiple HDMI ports as significant advantages. The switch generally delivers good overall performance with HDR support. Some users have reported issues with the remote control, compatibility with certain devices, and slight lag when switching between inputs.
This summary was generated by AI based on customer reviews.
Why I bought a second Insignia switch
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second Insignia HDMI switch. The first was purchased over two years ago and is working just fine. This second unit is to set up a duplicate system like the first in another home. Like most electronic items, if they survive 50 hours they will last a long time. The second switch seems to be like the first one. Great product!
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 3-Port HDMI Switch with 4K and HDR Pass-Through! Thank you so much for your amazing review! We are so happy to hear that you're happy with the switch.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
Not what we needed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This looks to be a good product. It did not work for what we needed but, I'm sure in the proper application, this product would handle the need.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi!,
Thank you so much for writing a review for our 3-Port HDMI Switch with 4K, we would like to apologize for the experience that you went through and we know this can be disappointing. I'd really like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link bellow.
Roberto E.
www.insigniaproducts.com/contact-us
Seriously?
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One star because it doesn’t even come with an HDMI cable to go from the TV to the switcher. It’s too expensive to not come with that, and it’s unusable without it. Devices are supposed to come with cables. TVs don’t come with an HDMI cable.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi MicheleA,
Thanks for taking the time and effort to leave a review about our Insignia™ - 3-Port HDMI Switch with 4K 60Hz and HDR Pass-Through - Black (NS-HZ335). We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you need further assistance, please feel free to contact us via email at insignia@bestbuy.com or call our customer service at 1-(877)-467-4289 Monday to Saturday, 8 a.m.–9 p.m. CST.
Shai | Insignia Support
https://www.bestbuy.com/insignia
DVD player
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have to change hdmi by hand to view,not what we expected and desired,hard to hook up
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi GregP,
Thank you for taking the time to review our Insignia™ - 3-Port HDMI Switch with 4K and HDR Pass-Through - Black, we're very sorry to read you are experiencing this issue with one of our products. Do not hesitate to let us know if you ever need any help with it, remember that we are here for you and we are going to do always our best to assist you. Please feel free to contact us at 1 (877) 467-4289 Daily 8am - 9pm CT.
Chelsea
Insignia Support
http://www.insigniaproducts.com/
Does not send signal through a balun connector
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not transfer signal through a balun connector heading to outdoor tv. Might work as a basic switch but wasn’t my use for it.
No, I would not recommend this to a friend- Cons mentioned:Lag
Video lags really bad.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Video games lag really badly so don’t use. Good cables and all
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, Kib32.
I apologize for the experience that you had with this HDMI Switch. I would like to further review your case so we can find alternatives for your product. Please reach us at https://www.insigniaproducts.com/contact-us where we will happily assist you.
Cesar G. - Insignia Support
- Cons mentioned:Remote control
Useless
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No remote, might as well switch the hdmi cords instead of getting up and hitting one button.
No, I would not recommend this to a friend It was not as seamless as advertised
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were using this as a tool for our presenation at my company and constantly was locking up and freezing. I had to constantly reboot when usin it.
No, I would not recommend this to a friendOnly has one output
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didnt know that it only had one output before purchasing. Ended up keeping it because it was so cheap
I would recommend this to a friendAverage product for a year of use
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Flimsy button product..works ok for its purpose. For the price it works fine but life span is an open question.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Sunny!
Thank you for taking your time to write a review about our 3-Port HDMI Switch. We know how annoying is when a product's button does not work as expected. We would love to assist you further in this situation! Please feel free to contact us at the link below.
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
Waste of Money!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was not able to get a video signal from my Xbox One S at all. Roku signal worked great for about a weeek and the the screen would randomly go black and come back on. Each device works perfect when plugged directly into the tv.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello WilliamS,
Thank you for writing a review about our Insignia™ - 3-Port HDMI Switch with 4K and HDR Pass-Through - Black. We know how annoying is when the unit is not working as expected. We would love to check this situation further with you, I'd like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link below or reach us at 877-467-4289. We are available to take your calls from 8 am to 9 pm CST, 7 days a week.
Insignia Support
Louise
www.insigniaproducts.com/support
it worked the first 2 times used
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was connected and worked the first 2 times it was used. It has not worked since.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello BigDaddy,
Thank you so much for providing us with your review on this HDMI switch, it pains me to hear that you are having these type of issues with it. I can assure you that this is not normal and it needs to be repaired. Please contact us at Insignia so that you can receive the proper help you need.
https://www.insigniaproducts.com/contact-us
Brian C. -Insignia Support
Not For 4K
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This does not work with 4K devices like AppleTV, so it did not fit my needs.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello AeroKU,
Thank you for writing a review for our 3-Port HDMI Switch with 4K and HDR Pass-Through, I'd like to apologize for the situation that you're experiencing I know it can be dissatisfying, however I'd like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link below or reach us at 877-467-4289. We are available to take your calls from 8 am to 9 pm CST, 7 days a week.
Insignia Support
Louise
www.insigniaproducts.com/support
Price good, but quality not
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product was attractive because of price, but the short time I’ve own one, I’ve questioned its quality multiple times.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there,
Thanks so much for taking the time to leave your review. I am sorry to read that this has not lived up to your expectations, especially after finding a great deal on it. I really appreciate your feedback and I will pass it along to my team so we can improve the quality of future products.
- Janine G.| Insignia Support | https://www.insigniaproducts.com/contact-us |
Absolute Junk - AVOID
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needs less than 1 star - died after exactly three months. Regardless of how well it might function when it did work, I cannot stress strongly enough - DO NOT PURCHASE.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Bealzabubba,
Thank you for taking the time to review our Insignia™ - 3-Port HDMI Switch with 4K and HDR Pass-Through - Black. I understand you found it uncomfortable to use since exactly 3 months itsno longer working and that can be discouraging. We are continuously working on improving our products and their designs so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://insigniaproducts.com
Substandard product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The 'Insignia 3-port HDMI Switch' shut off mt Panasonic Plasma TV after 30 minutes everytime. When I directly connected output to TV, there was no problem. Also product stopped working after three weeks. Disappointed.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Artie,
Thank you for letting us know about your HDMI Switch not working as expected. I know how upsetting this may be for so I will like to suggest you get in touch with us at the contact link below so we can review your case a bit further and provide you with an accurate solution.
Itzel I. - Insignia Support.
https://www.insigniaproducts.com/contact-us
Insignia 3 port hdmi
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried this produc, it works okay, but its not the best I had to return it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, your comments are really important for us, so I will be directing your feedback to our Development team to check this particular situation you recently experienced, with the purpose of keep improving our products and services for you. Please feel free to contact us, so we can check in major details this situation and get the best solution for this.
Hector S. - Insignia Support https://www.insigniaproducts.com/contact-us
Look for another switch.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The switch changes/drops the output that it’s currently on and I have to constantly get up and change the switch back to the one I was watching. Extremely frustrating.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 3-Port HDMI Switch. We appreciate your feedback and are committed to improving our products and services. Your comments are valuable to us, and we will take them into consideration to enhance the performance and reliability of our HDMI switches. Thank you for being a valued customer. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-3-port-hdmi-switch-with-4k-60hz-and-hdr-pass-through-black/6319221.p?skuId=6319221
Not working from beginning
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldnt get it to work properly . Dont recommend. .
No, I would not recommend this to a friendHow do I use it?
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get it to work. Asked for help in Best Buy and did not explain very well how to set it up. I'm returning the item.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi PaulD,
Thanks for taking the time and effort to leave a review about our Insignia™ - 3-Port HDMI Switch with 4K 60Hz and HDR Pass-Through - Black (NS-HZ335). We're very sorry to read that you are having a hard time setting up the device. We would love to help resolve this issue for you. Please feel free to reach out to our Customer Service team at 1-(877)-467-4289 or email us at insignia@bestbuy.com Monday to Saturday, 8 a.m.–9 p.m. CST, and we'll be happy to assist you further.
Shai | Insignia Support
https://www.bestbuy.com/insignia