Customer Ratings & Reviews

Love the chair. So does my family. Perfect size and looks sort of space age. Many settings to choose from including heat for your back. Recommend.

Quite a nice chair even though it had to be replaced a few times. 3D massage, heated, has mediocre speakers. Got it on sale for $1599. Do not attempt to pickup and assemble/setup yourself. Pay the extra for install.

Does the job. Just seems the leather is very thin. We already see it comin untucked from under a button on the atm

Because I am petite 5'3", the shoulder part doesn't reach my shoulders. But it's a good deal over all.

Got it during Black Friday. Super worth it and very relaxing. Me and my wife use it almost everyday.

Everything you can expect for the value. Speakers are awesome.

Beautiful product, works well! We use it everyday. Very easy to install.

great product! We absolutely love this chair. Really easy to assemble. Arrived really quickly.

So far so good, great massage chair for the price.

Bought as Open box in Excellant condition.The chair was NOT available to view when purchased. Arrived EXTREMELY damaged with the outlet to hook up the Remote broken off;rendering the massage chair unable to operate. Although I have made several purchases from Best Buy in the Past; This is HORRIBLE… Apparently NO ONE inspected the chair before rating it EXELLANT. Customer service was horrible. They kept telling me to ask for a United Parcel Service label when we all know that United Parcel Service will not pick up a huge chair, had to threaten to get someone higher up to approve the return after saying on the phone for 2 1/2 days very disappointed. Let’s see what happens and if they refund the charge

wow it’s amazing give me relaxation love it highly recommend

Came scuffed and had messed up chipped buttons so didnt deserve 5 stars

All I can say is AWESOME the price was amazing! Thanks

Set the chair up last week after giving it as a Christmas gift and having to figure out exactly where it would fit. Chair was used twice and 1 of the rollers in the back has broken off. When you spend this much on an item, thats unacceptable. All I can say is the warranty better cover it...

The chair itself has no issue, the installation service is bad. They just move it in the room, pointed out the cables and parts, and left. Customer service said no way to refund the service and not able to fix the installation right away. I will not buy any of bestbuy service again.

It is an okay. Hair i have a real relax that one is better i own both

I got the massage chair on Nov 11, but today 12/10, the chair is not working anymore! The massage is freeze and can’t power on anymore suddenly today! I have been unplug and change the fuse, but it still not working! I don’t know how to send it back since the chair is 300lbs, and without boxes

5 Stars - Worth Every Penny! “I’ve owned the Insignia 3D Massage Chair for about six months now, and I feel compelled to share how much of a game-changer it has been for my daily routine. First off, the chair is an absolute beast in the best way possible. It looks sleek and modern, and the build quality is solid—definitely feels like a high-end piece of equipment. The first time I sat in it, I was blown away by how well it mimicked an actual massage. The 3D rollers are no joke; they go deep into the muscles, and the range of motion is impressive. I’m someone who carries a lot of tension in my shoulders and lower back, and this chair has done wonders. The adjustable intensity levels mean you can have a gentle relaxation session or a more intense deep tissue massage—whatever suits your needs that day. The zero-gravity feature is another highlight. It takes all the pressure off your spine and genuinely makes you feel weightless. Combine that with the heated function, and you’re in for a spa-like experience at home. The chair also has pre-set programs (I love the “Relaxation” and “Stretch” modes), but the manual settings let you customize the massage to target specific areas. It’s also surprisingly quiet, which I appreciate because I can use it without disturbing anyone else in the house. The only minor downside is that it’s pretty big, so make sure you have enough space for it. But honestly, for what it does, I don’t mind giving it a dedicated corner in my living room. I’ve noticed a significant improvement in my posture and overall stress levels since using this chair regularly. It’s not just a luxury—it’s an investment in your health and well-being. If you’re on the fence, just go for it.

I gave this chair 5 stars, but it doesn’t mean its perfect, I just think it delivered on what it said it would and I do enjoy it...but I am a bit critical. I have an uncle who has had a similar massage chair for the past 4 or 5 years, and I finally decided to get one. So I do have some comparable experience I will be using for this review. I play racquetball, and I am very active in it. I’m in my 40s and I play like I’m in my 20s, so the main reason I got this chair was for recovery afterwards as I sometimes have trouble even walking…thats how much I abuse my body. I’ve been to the chiropractor enough to know massages and stretches are important. I was going to go with the 2D chair, but when I noticed there was no stretch option, I decided to pay the extra for the 3D. I wouldn’t have paid extra for the other stuff such as heat, phone charger, and bluetooth speakers, but they are nice to have.I do wish there was a back/body stretch, but its more for ankles and feet getting stretched which is still nice. To start, the chair looks great and it has that new car smell to it right when you get it. I do like having the nob and button controls along with the remote. The instructions were pretty basic, and the whole User profile thing is still a bit confusing, I wish they had more detailed information in the instructions. There is also a sensing process that happens before each massage which I’m not exactly sure what that does either, except I guess measure how far the backrollers go up? Pros Nice glute massage Controls on the chair and remote Really enjoy the foot/ankle massage and tight grip it does to stretch it out Looks good and is comfortable to sit in even without massages, kind of like a lazy boy Bluetooth speaker sounds good and was easy to connect and use Roller intensity seems good. Cons Weak air bags (No pain no gain) No option to cancel massage without turning off the whole chair Stretching is limited and chair does not lay you out as flat as I would have hoped Chair position does not reset automatically when massage is done Options on remote could be simpler and more options for saving profiles. Can’t figure out the custom setting or don’t see an option to isolate certain area massages (ie..just a foot massage) No option for upgrading the software version that I could find. Would be nice to be able to update it in the future through bluetooth or USB. I like the option for my massages to be a little painful, cause massage pain can be good if done correctly. Rollers can have a good intensity, but the air bags are weak. My uncles arm air bags would squeeze very tight, to the point if you were wearing a watch it would hurt and I think my watch is about to get cracked (love it!). With max intensity, my watch feels fine almost like its not even there. I do have my share of improvements that it could use, but doesn’t mean I don’t enjoy it. I’ve been using it about 1-2x/day, however the different massage types seem all the same to me. Do I think this chair is worth the $3900 MSRP, nope. But I bought it on sale so that made the gamble worth it. I also wish it came with an extended warranty option through Best Buy, especially since Insignia is a Best Buy brand. Instead I used a credit card that extended the manufacturers warranty instead of my Best Buy card (take note Best Buy!). The delivery and install from BB was great and on-time.

Wow,great chair... as someone who has purchased 3 different massage chairs and not been happy in the best, this one is my favorite one. I got it on sale and its just as good ad the $5k one that i returned from Sams club. It has many customizable features and there are times when i have fallen asleep in it. I love how it has a usb phone charger on the arms rest and also listening to relaxing music on the bluetooth thru the speakers really make this a luxurious spa expefience. You will save so much money since you wont need to go and pay for $90 massages anymore. This is a great chair. I only hope it lasts me for a Long time, time will tell.