Customer Ratings & Reviews
- Model:
- NS-TWM41WH8A
- SKU:
- 5963916
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers find value in the 4.1 Cu. Ft. High Efficiency Top Load Washer's overall performance, ease of use, normal noise level, good price, large capacity, and suitable size. However, some customers have reported issues with the washer's performance and spin cycle. A few customers have also mentioned that the washer can sometimes become unbalanced. Overall, the washer seems to be well-received, but potential buyers should be aware of the reported issues.
This summary was generated by AI based on customer reviews.
Washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new washer! Very reliable and definitely heavy duty! Definitely recommend!
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback! We’re thrilled to hear that you love your new washer and find it very reliable and heavy duty. Your recommendation means a lot to us. Enjoy your laundry days! Keith | Insignia Support
Insigna
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it last month I think it was the best decision Great machine
I would recommend this to a friendGorgeous Set Yes and would buy them again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product both washer and Dryer works great and both are gorgeous the pair plus the washer saves on water I love ❤️ items are marvelous products...
I would recommend this to a friendDisappointing
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The automatic load size sensor feature is terrible, and the load balance sensor makes it worse. I load my clothes in carefully for better wash results, and in an attempt to not jave the washer go out of balance. When the unit spins the mixer to detect load size, it makes all the clothes into a ball on one side of the tub, not only wadding all the laundry into a tight ball, but guaranteeing the load will later stop for being unbalanced. Some fancy engineers got paid a lot of money merely to ruin this otherwise efficient machine.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the **Insignia 4.1 Cu. Ft. High Efficiency Top Load Washer**. I’m sorry to hear that the automatic load size and balance sensors have been disappointing for you. It sounds frustrating to carefully load your clothes only to have them become unbalanced during the wash cycle.
Your feedback is valuable, and it highlights an important aspect of user experience that can significantly impact satisfaction. If you haven’t already, kindly contact Insignia’s customer support for assistance.
If you have any other thoughts or questions, feel free to share! -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Durable, great for families with kids
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great durable washer! Good with families with kids and all the surprises that end up in the washer.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your positive experience with the Insignia™ 4.1 Cu. Ft. High Efficiency Top Load Washer. We’re thrilled to hear that you find it durable and well-suited for families with kids. It's great to know that it effectively handles the unexpected challenges that come with laundry.
If you have any further feedback or need assistance, please don't hesitate to reach out. We appreciate your support! -Ed | Insignia Support |
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Great Value
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value, great product. I got a really good deal on this washer at BestBuy. It has great features like safety lid lock and 12 washing options.
I would recommend this to a friendGREAT washing machine!!! So many options
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Insignia washing machine is SO much better than I expected. I've never had one that had so many washing options and the drum inside is much bigger than I thought it would be. LOVE this washing machine!
I would recommend this to a friend- Cons mentioned:Washer performance
NOT worth the time to purchase. No good!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This agitator was broken within a week. The washer was repaired and still was defective. When the hot water was selected, the panel had moisture. Took two weeks to return and the process was brutal. This one experience makes me question future purchases with Best Buy.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Princess,
Thank you for taking the time to review our Insignia™ - 4.1 Cu. Ft. High Efficiency Top Load Washer - White. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://insigniaproducts.com
Excellent!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Runs very well; nice load space, has extra features like water plus if you want to add more water. Has work very nice so far.
I would recommend this to a friendscratches
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The washing machine was delivery today and it has some scratches on the lower door as can be seen in the attached photo. I still do not have an opinion on the operation of the machin
I would recommend this to a friendRight top corner rusted out already. Do not buy
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only 2 years of owning it the right top corner rusted out and geek squad told me it was cosmetic so they will not repair it. I use to like best buy but this is not the only time the geek squad warranty has failed me. I will not buy anything from best buy again. I am going to an appliance store to get a replacement now. The washer. And dryer are inside the house. No reason for this to happen. Do not waste your time buying anything from best buy. They do not back the products they sell.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, Bears77, for sharing your experience. We regret to hear about the rust issue with your washer and the challenges you faced with your warranty service. Your feedback is important, and we understand how frustrating this situation must have been. We appreciate you taking the time to let us know, and we are here to assist if you ever need support.Tine | Insignia Support
Great washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice durable washer. I love it! I highly recommend it.
I would recommend this to a friendWasher
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Live this washer cleans my clothes amazing. I wok outstide and it gets most stains out
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi SeanM, thank you for your great feedback on our Insignia™ - 4.1 Cu. Ft. High Efficiency Top Load Washer. We truly appreciate your support and are delighted that we met your expectations. Ivy | Insignia Support. https://www.bestbuy.com/site/insignia-4-1-cu-ft-high-efficiency-top-load-washer-white/5963916.p?skuId=5963916
- Cons mentioned:Washer performance
Poor quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My lid broke and now the washer is not useable. I can’t find the part I need online, so now I will have to get a new washer. Before it broke, I was having constant problems trying to wash my comforter. It would just error out and continually stop. I bought my washer 1.5 years ago…
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 4.1 Cu. Ft. High Efficiency Top Load Washer! We understand that you're having issues with the unit. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
Washer
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phenomenal washer! Highly recommend- BestBuy installers were punctual, efficient, and very professional.
I would recommend this to a friendLove best buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lovely appliance love best buy there always there to bring ease when purchasing!!
I would recommend this to a friendWasher n dryer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m so happy with my washer and dryer set ! Delivery was great!
I would recommend this to a friendGreat washer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The agitator makes a world of difference! Easy to use.
I would recommend this to a friendhooray
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good quality product, easy to use, self cleaning is a plus
I would recommend this to a friendWaste of money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute disaster. Do not waste your time or money. Washed 2 loads of laundry. Kept hearing creeking and popping. Went to check. The door started crack. Washed another load and the machine just stopped working becauase the door popped of the hindges. Delivered on Friday broke the next day.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Krissy!
Thank you for writing a review about our Top Load Washer! We understand how its frustrating that your washer is not working properly and broke. We would love to assist you further! Please feel free to contact us our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT.
Insignia Support
Alvin
www.insigniaproducts.com/support