Customer Ratings & Reviews
- Model:
- NS-42F201NA23
- SKU:
- 6495088
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the 42" Class F20 Series LED Full HD Smart Fire TV, particularly regarding its picture quality, reasonable price, and ease of use. Many appreciate its smart TV functionality and suitable size. However, some customers have reported issues with the remote control, performance, volume, and connectivity.
This summary was generated by AI based on customer reviews.
Excellent Product Great Value
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product for an amazing price! We love using the voice control button on the remote! It’s so much easier than typing stuff in letter by letter!
I would recommend this to a friendGood buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product as described great price fast delivery pleasant ease of experience
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your review of the Insignia™ 42" Class F20 Series LED Full HD Smart Fire TV. We're delighted to hear that the product met your expectations and that you found the price great, delivery fast, and the overall experience pleasant and easy. Your satisfaction is important to us, and we're glad to have provided a positive experience. -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Great TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv through and through. Only issue I had was freezing from tine to time but I couldn't eliminate my wifi connection as being the actual issue.
I would recommend this to a friendHAPPY watching!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV for my daughter and her first apartment. She loves it. Best Buy always has the electronics I want and need.
I would recommend this to a friendGreat TV
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my TV! Has everything I need and the remote is awesome. I like the voice feature on remote. Took legs off and put it on a base to save room. Best value ever!
I would recommend this to a friendGreat tech installer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installer was great on both visits! Thankssss so much for being so professional and on time both visits.
I would recommend this to a friendGreat TV for the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV. Used for my bar area. Not sure I would use as my main set as picture quality is not quite on par with higher priced sets, but does exactly what I need and has Fire TV.
I would recommend this to a friendAmazing tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing tv especially for my little ones entertainment. Best purchase I've ever made.
I would recommend this to a friendVery nice affordable tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like the tv it works great i even like that it shuts itself off if it sits idle on a screen to long thats a nice feature
I would recommend this to a friend- Cons mentioned:Performance
Disappointed
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just got this tv Dec 27 2024 already mess up stop working the screen
No, I would not recommend this to a friend What a great tv
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love love this tv nice size perfect and cozy thanks Best Buy
I would recommend this to a friendIts okay
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t seem to be compatible with my TV provider without purchasing more equipment!
I would recommend this to a friendTv purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv works great. Was easy to install. Price was good.
I would recommend this to a friendGreat!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect Tv for my garage game room! Even has a Tiktok app.
I would recommend this to a friendInsignia
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best purchase so far from this store. Everything's up and working
I would recommend this to a friend- Cons mentioned:Performance
Defective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv has given us trouble from day 1. We purchased it May 2025 now August 13th doesn’t work at all
No, I would not recommend this to a friend - Cons mentioned:Volume
Tv not working properly
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My TV loads slow since I purchased it and randomly malfunctions and starts to display menu drop down options And the volume is very low
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear about the issues you're experiencing with your TV. Slow loading times, random malfunctions, and low volume are certainly not the experience we want our customers to have. We apologize for any inconvenience this has caused you. Your feedback is essential to us, and we'll use it to investigate and address these issues promptly. Please reach out to our customer service team for assistance, including options for troubleshooting or a possible replacement if necessary. We're committed to ensuring that you have a positive experience with our products, and we appreciate your patience and understanding. Keith | Insignia Support https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
Died after a week
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV was great for about a week, then the lower third or so of the display started flickering on all inputs. I'm giving it two stars instead of one because Best Buy made returning the defective unit super easy.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are sorry to hear about the issue with the TV display after a week of use. We appreciate your understanding and are glad to know that Best Buy made the return process easy for you. Your satisfaction is important to us, and we are committed to maintaining high standards. Keith | Insignia Support
2 separate orders defective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered and arrived defective, the screen was separated from the frame at the center of the top of the screen. Received a replacement quickly but that one was also defective with with pin dot orb dots on the display. They will not replace again and will take 8+ days for a refund on a gift card. Don’t recommend.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to leave a review of our Insignia™ - 42" Class F20 Series LED Full HD Smart Fire TV. I apologize on behalf of Insignia regarding the experience you have been through with the product. Please know that we are improving the quality of this product by considering our customers feedback, if you need further assistance you can contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Insignia Support
Molina
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Literally had it for a little over a month and this green line just popped up. I have not moved it at all in the time that I got it, so there’s no explanation for this. Do not buy.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello AshleyD,
We are very sorry to read that you are experiencing issues with one of our products. We would be happy to troubleshoot it and check your options for you. Please feel free to contact us at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST, and we will gladly assist you in the best way possible.
Chelsea
Insignia Support
Please give us a visit at: https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285