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Customer Ratings & Reviews

Insignia™ - 450 Sq. Ft. Portable Air Conditioner - White/Gray-Angle_Standard

Customer rating

Rating 4.3 out of 5 stars with 343 reviews

87%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 343 Reviews
  • Rating: 4 out of 5 stars

    Easy set up, Cold, Quiet, Awesome

    Posted
    Arney
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Used for 3 nights now. Used to supplementary cool a master bedroom. I was able to set the whole house to 78 (instead of the normal 76) and use this air conditioner in the bedroom. Set to the lowest setting (60 degrees) its actually too cold! It works really great in our application, the bedroom is approximately 14x15 with vaulted ceiling and a connected bathroom. Even with the bedroom door cracked open and the bathroom door open, this unit has been cooling the bedroom just fine. The installation was EASY, however, for my 20" small bedroom window, i did have to cut the plastic insert that goes in the window channel. That operation was simple with tin snips and you could probably accomplish with a sharp pair of scissors. Now for a couple of down sides, the plastic insert for the exhaust out the window is CHEAP; it works but provides no gasket or sealing mechanism to the window..I had to put a strip of foam underneath to raise the insert above my bottom window rail so the exhaust nozzle would clear, not a big deal but It did require me to have something on hand in the garage to complete the installation. The remote is great but does not have a room temperature read out like my last cheap window A/C unit had..Also no drain line included for the condensate drip, however, after running all night in Florida there is hardly any water in the unit, i don't know where it all goes. I guess it periodically blows it down the exhaust. Another note, i was able to leave my screen installed in the window which will keep the lizards and bugs out!! This is an excellent byproduct of having this type of unit over a window unit. Although, another issue i realized, how am I going to keep rain water from blowing into the exhaust from the out side?? I supposed I will have to either run the unit during a rain storm or take the exhaust out of the window, which would only take 30 seconds... Overall : Excellent unit with some fancy features such as self moving louvers. Easy install and operation. It is quieter than our Frigidaire window unit. Cools effectively (not sure about efficiency yet). Cheap , but easy to use exhaust window mount. I would buy again and recommend.

    I would recommend this to a friend

    • Brand response

      InsigniaCustomerSupport

      Hello Arney, Thank you so much for taking the time to give us your intake on this A/C, I am really glad to hear that our product is living up to expectations. If you have any questions please contact us at Insignia at 877-467-4289 and we will be more then glad to assist you. Brian C. -Insignia Support BBY-ExBrand_Insignia

  • Rating: 5 out of 5 stars

    Absolutely fabulous a/c!

    Posted
    Leesa
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Was facing an imminent heat wave and our in window a/c units weren’t getting installed until a week later. My elderly mom would not have been able to manage the heat without some sort of relief. Bought this portable one mainly because 1) delivery would be before the heat was at a peak, 2) I could hook it up myself in minutes (I did), and 3) the price I paid for a portable unit this size and capacity was less at BestBuy than anywhere else. Trust me I searched. And lastly, you still have a window view, not an a/c blocking it instead. Within 2 1/2 days of ordering it online I was unboxing the unit and installing it in the window in her room. Mom loved it. It’s easily set up. Very portable with its wheels and reasonably low weight I could easily lift it up steps via the recessed side handles. It’s cooling ability is impressive. Not whisper quiet but not loud by any comparison.. I think it’s quieter than the window unit it has replaced. Left this in mom’s room and had her window unit installed in a different room since honestly, this unit cools her room (15X 30ish) and further out into the hallway much better than the previous window unit. I bought some replacement window sash locks to doubly safeguard the window (it doesn’t budge) and actually feel this is a safer option for a lower floor because of those. I recommended this so highly that my brother and his wife went and bought one immediately afterwards. I might buy another and put it upstairs in the walk up attic. I absolutely recommend this unit. And BestBuy delivered in on the promised day... free.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Perfect Air Conditioner for a loft or bedroom

    Posted
    viking1314
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We purchase this product to cool a loft space (378 square feet) that was always 10 to 15 degrees warmer than the downstairs. With no door or way to close it off the cool air just migrated right down the stairs. We installed this in about 30 minutes. It does come with a window vent kit that we had to cut to size then insert the supplied set screw to hold the length in place. We use some wide painters tape to seal the small gap between window and vent kit. The temperature was 81 degrees when we turn it on and within about 120 minutes the temp was down to 73. It has a temperature setting that will cycle the compressor on and off to hold the temperature you set. The unit is very quiet on low and even on high it is tolerable. The cooling vent can be set to move up and down automatically to help move the cooled air around. A very nice feature. So far this unit has exceeded expectations and we are hoping that it will last for many hot season's to come.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Measure your window first

    Posted
    Wendy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I was expecting some small thing that I could easily cart from room to room but it's actually rather large and heavy. it works incredibly well though. I have a small house (under a thousand square feet). I keep it running in the loft and it keeps my whole house perfectly cooled to whatever temp I set it at. even though it's size and weight is much more than I expected, I'm really pleased with my purchase. However, make sure you measure your window first because the sizing bar for the vent was too big for my window even on its smallest setting. I had to custom cut it to make it small enough. my only other comment would be that the set up for the window vent doesn't really sit right in the window (see photo). I ended up just closing the window as much as I could and leaving some exposed space to the screen behind it because it just plain didn't line up and sit nicely when I tried to close the window on it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great portable air conditioner

    Posted
    LeesaAnn
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Bought one last year for my elderly mom's room during a mini heat wave in May. Our window ac units were not yet in and i needed something to help cool her room. It worked so beautifully I came back this year and bought 2 more! It was so easy to run too. Remote control access, timer and ability to change airflow and direction easily and whenever needed. No ac in a rarely used room? No problem, wheel this one over, super fast install and within minutes its blowing out super cool air!! Quiet, easy to setup and super portable. I already installed both new ones and tested them. I have been told portable units are not quite as "efficient" than window ones but honestly I did not see any difference in my electric bill from the summer before so idk? Will probably buy the same exact unit again next year and replace a few of the old, heavy, hard to install window units! Have already recommended to family and friends. Great unit, great price (best for one this size), sleek looking and quiet. Buy it.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    hard to install. leaks water, does cool well

    Posted
    Chuck
    • My Best Buy® Elite MemberElite Member

    Beware this units will not work on all windows. I have a standard 31 inch double hung window, when you insert the flimsy vent panel, it blocks the exhaust hole. Your window needs to be about 36 in. You could cut the panel, but it was so flimsy I decided to use a piece of wood instead and cut an exhaust hole. After installation was complete, we used unit and cooling was good. Unfortunately water was leaking on floor after first night so I tried to empty reservoir and saw "NO" hose was supplied, so I had to go to HDW store to find a drain hose. Cost was $1, why couldn't they supply this in package??? After inserting hose into valve I inserted into a 1 gal. jug figuring I was good for a while, WRONG! after 2 nights a gallon jug was overflowing on floor. Called Insignia customer service and its disconnected! Insignia is BestBuy private brand company. poor product and poor service!

    No, I would not recommend this to a friend

    • Brand response

      InsigniaCustomerSupport

      Hi Chuck.

      I know the feeling of not being able to get something to work easy and seamlessly. On Insignia Products we highly value opinions like yours. The scenario you are describing is unacceptable for us. Please, give us a call at 877-467-4289 with any case number you might have so we can fully evaluate what happened.

      Charles V. - Insignia Support
      https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rating: 2 out of 5 stars

    Installation kit is useless

    Posted
    JMOE
    • My Best Buy® Elite MemberElite Member

    So I get this unit home and try installing it in the windows using the installation kit. Can't be done my window is too small which is exactly what I bought the unit in the first place. Nothing about window size on the box. So I call the customer service to see if they have another adapter Kit. No, they don't. They ask me if i measured my window first- against what? since the box says nothing about window size. But they do say I can return the unit. So I go online to youtube to see reviews and what do you know no one can use the adapter. They are all using their own approaches, 2 by 4, duct tape and foam and their windows are larger than mine. Customer service ,Useless, design of window kit terrible. Owners manual not provided but available except online. This is a best buy brand product. They need to do much better Who designs these things. .

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    THIS PORTABLE INSIGNIA A/C IS THE BEST.....

    Posted
    CORI
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I ALWAYS WANTED AN INDOOR PORTABLE A/C THAT IF I WANTED I COULD MOVE IT TO ANOTHER ROOM AS LONG AS I HAD A WINDOW TO VENT IT OUT OF AND AN ELECTRIC OUTLET TO PLUG IT IN....... WHEN I SPOTTED THE INSIGNIA PORT. A/C ON THE BEST BUY SITE. I COULDN'T BELIEVE HOW REASONABLE THE PRICE WAS. WHEN I READ ALL THE COMMENTS ABOUT PEOPLE WHO ALREADY PURCHASED IT I WAS SOLD........VERY EASY SET UP . WHEN WE TOOK THIS GREAT LOOKING A/C OUT OF THE BOX IT DIDN'T TAKE ANY TIME AT ALL TO SET UP.....THE FLEXI HOSE FIT PERFECT CONNECTING IT TO THE VENT KIT THAT ALSO FIT GREAT OUT MY LIVING ROOM WINDOW........ONCE I TURNED IT ON I HAD COLD AIR COMING OUT IN NO TIME AT ALL AND IT WORKED LIKE A CHARM........I JUST MIGHT BUY ANOTHER FOR DOWNSTAIRS. THANK YOU BEST BUY FOR THIS GREAT PRODUCT.....

    I would recommend this to a friend

    • Brand response

      InsigniaCustomerSupport

      Hi Cori.

      We are very happy to read this device is fulfilling an important role for you. It is amazing to read that one of our products brings a smile on your face. We are always here to help you and thanks for being part of our Insignia family.

      Charles V. - Insignia Support
      https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rating: 5 out of 5 stars

    Better than I expected

    Posted
    Mike
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Ok my bedroom is hit by direct sunlight during the day & is the one room in the house that doesn't get AC. So I bought this thinking it would just be "OK". Well, I'm surprised at how nicely built and quiet it is... although you do get the occasional noise from the condenser kicking in. Otherwise it really makes it cold in here. So far so good.... The instructions were about worthless but it was easy enough to figure out. I had to physically CUT one part of the window insert which I did not feel comfortable doing. But there was no other way to make it fit in my standard sized windows (wth). I wonder how it will fit if I transfer it to another room.... Oh and don't be surprised, this thing is about the size of R2D2.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    As A/C Unit Good, but super noisy.

    Posted
    deftoner
    • My Best Buy® MemberMember

    Ok, I read a lot of reviews and I went for it. I tested out of the box and was super, then I installed it (ugly windows system so I had to take glass out etc etc.) Its powerful, may be 8500 BTU its more the real number, but after a while running the compressor will start making higher noise PRO: - Price - Power - Remote and functions are ok CONS: - It gets loud after 20 or 30 minutos of running non stop. - The most low fan speed still noisy and blows too much. - Energy ratio its 8.3 !!! modern split are 19! by law central house a/c should be 14 or more. so, its very bad energy ratio. I took this unit back, I wanted to use at my office room during the day and put the central ac higher. but after a while, the noise it's just too much. Or the unit was bad, or people that use this unit on a bedroom while sleeping are deaf,

    No, I would not recommend this to a friend

    • Brand response

      InsigniaCustomerSupport

      Hello,

      I understand that a new product is an exciting purchase to just be ruined by a malfunction. this doesn't seem right. We would like to follow your situation. Please get in contact with us over this line 877-467-4289, we would be more than happy to assist you.

      -Arin. A
      Insignia Support
      Contact us: https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rating: 4 out of 5 stars

    Works as Expected

    Posted
    Nate
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Upon moving to western Washington, we were surprised to find that our relatively new townhome wasn't air conditioned. Due to the side opening windows, a portable was our only choice. This unit met our needs, overall. I only gave 4 stars because the square footage rating was a little optimistic (we wound up purchasing a second unit and have since been cool and comfortable.) The unit is easy to use. On hot days (low to mid 80's) it can cool each room in just a few minutes. We've been using them for 3 months and have yet to empty the water reservoir (we only run them when we're sleeping, your results may vary.) Further; when we went to purchase the second unit, the price had reduced. We contacted customer service and, since the unit was still within the return period, the credited us the difference in price.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Cooling ability is good

    Posted
    Shasha
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Cooling ability is good. However it requires a siphon hose to drain out the water and the AC does not come with one I’ve been to three hardware stores and can’t find one I’ve written to insignia And showed them a picture of what the Home Depot said they have I don’t want to buy it and less I know it’s correct if it’s not correct and I’m not gonna be able to empty the AC it’s going to be returned I suggested to except new y and showed them a picture of what the Home Depot said they have I don’t want to buy it and less I know it’s correct if it’s not correct and I’m not gonna be able to empty the AC it’s going to be returned I suggested to insignia That since the hose is required It should come in the package or have Best Buy sell it

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Total dud

    Posted
    Lauren
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I must’ve gotten a total dud. All the reviews say this thing cools their rooms down. I had it run for 2 hours at 69 degrees in a medium sized bedroom with the door shut. After 2 hours the room was still 84 degrees (the same temp as the rest of the apartment). I played with the temperature controls and the air that was blowing out was no cooler on 60 than it was on the highest setting - which the air wasn’t cool or refreshing at all. And yes I have it on the “cool” mode. Very disappointed. Even more disappointed that I have to lug this thing back down the stairs only to do it all over again with another a/c.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Cools the bedroom quite well

    Posted
    DougM
    • My Best Buy® MemberMember

    Pros --- Blows cold air and cools down a hot room in short time. Cons --- A little heavy/bulky. Does not come with a drain hose to connect for use in the dehumidification "Dry" cooling mode. 3 Fan speed settings: Loud, Louder, Loudest. "24-hour Programmable timer" is really just a sleep timer or wake-up timer with up to a 24 hour value. There is no way to program a clock on the unit to automatically turn on each day at 5pm when you get home from work and turn off at 8am when you leave for work. This is kind of deceptive if you ask me, with people trying to conserve energy these days. But for the price, this unit performs its intended purpose and is a good value.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Cools well but runs continuously

    Posted
    DS256
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This does a good job at cooling my upstairs bedroom but the fan NEVER shuts off when it's powered on. Overall poor, not-very-well thought-out, design of user controls. It runs 24/7 and constantly circulates the air after the cooling phase finishes. The "dry" setting has no option to set the desired temperature, it is basically just setting the low temperature to maximum. It's kind of loud even on the "low" fan setting. The middle fan setting is kind of useless, the high setting is only like 10% louder. I wish this thing had more intelligence and more options. I'd return it and get a smarter portable unit if I could.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Garbage! Stay away!

    Posted
    MD1185
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We paid $1200 to replace all of our exterior air conditioners. We felt they took away from the appearance of our home only to have A useless R2-D2 looking piece of junk with a huge hose that goes across the room to the window sitting in each room. One of ours sits under our thermostat. It tells us the temperature is 61, the thermostat says, 80 We believe our thermostat! I hate to write reviews I’m the type of person who feels oh well it didn’t work, shame on me. I don’t make a big thing about it, but these have been so disappointing! So If I can stop someone from wasting their money who doesn’t have the money to waste, I hope this helps. We have put in our old air conditioners, only two rooms we gave the rest away UGH!

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    great a/c unit!

    Posted
    skylord
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have been impressed with this unit so far. It quickly cools my large bedroom and the coolness spills out into the hallway. It's neat how when you turn it on the fan blades open up. It's not quiet but it's a portable a/c unit.. I bought it to make my room cool. It has 1 hose that goes to the window and the plastic pieces that come with it are fairly long. Almost long enough to fit my tall oversized window. Set up was really easy. I like having a remote so I can set a timer or turn it off without going over to the unit. Overall I'm happy with this purchase, and the price is a good, a lot less expensive than other models. I recommend this one.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good for the price but not perfect.

    Posted
    BestBuyUser
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The unit is quite large, aesthetically pleasing and not very loud. Like most portables it has the very outdated, wire spiral, plastic covered, collapsible hose. There is a collection reservoir that needs to be drained regularly or a tube connected and run out the window for automatic drain. It has many features, however automatic temp control is not one of them, only a timer. It will continue to run even if it hits the desired temp. This portable AC unit has been discontinued from the manufacturer.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Works for 2 weeks then breaks

    Posted
    totoro
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought the AC on late May and start using it early July. It works well in the first 2 weeks - it cools down my 200 sqft bedroom quickly. However starting from today the compressor stops working continuously - it runs every 5 minutes and every time lasts about 30 seconds. Sometimes the compressor shuts it off with loud shaking and vibration. So the AC works as AC 10% of the time, and as a normal fan 90% of time. As a result the AC cannot cool down room temprature anymore - after 2 hour running it is still 84 degrees. I will see if the warranty or support will have the problem fixed.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Cool, large, powerful (sort of loud)

    Posted
    OnTheRoadLessTraveled

    I had hoped to put this in a hall to cool two rooms, but it's impossible to "tuck" this thing away as it is huge. It also has to be 20 (more like 24) inches away from the walls, which I didn't account for. It is cooling very well and is super powerful, which means that it is also quite loud... Being that it is in a large spare bedroom, it is fine for me, but my guests will likely not be able to sleep with this in the room. The low seems like high, and the high is like a tornado of cool air. All this being said-- it does work like a charm and is well worth the price for such a powerful machine...

    I would recommend this to a friend