Customer Ratings & Reviews
- Model:
- NS-APLWH2
- SKU:
- 6444067
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are pleased with the 497 Sq. Ft. HEPA Air Purifier's ability to improve air quality, its quiet operation, and its overall performance. Many appreciate its ease of use, convenient size, and reasonable price. However, some customers have expressed concerns regarding the availability of replacement filters.
This summary was generated by AI based on customer reviews.
Not sure if it makes a difference
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I honestly cannot tell if this makes a difference or not. Sometimes it may seem like it is but I'm not really sure.
No, I would not recommend this to a friendGreat value when on sale
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great! A little loud on higher settings above 2 but works great
I would recommend this to a friendGreat product!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A must have for every home. Especially if you have a newborn in the house.
I would recommend this to a friendair purifier
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good product. effective. the auto function is good
I would recommend this to a friend
Works well
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works as intended except it uses a lot of electricity. My bill jumped 20% after using this device every day.
No, I would not recommend this to a friendLasted 4 months...
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this air filter 6 months ago. At first it seemed to work fairly well, but after the 4th month it started going janky. It started telling us the filter was full when it wasnt, and then the motor began running full tilt non-stop for no reason, and then died completely. Either a fluke, or a bad design? Either way I wouldn't purchase again.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for bringing this to our attention and sharing your experience. We apologize for the issues you've encountered with our air filter. Quality and reliability are important to us, and we understand your frustration. We take customer feedback seriously and will investigate the issues you've described to improve our product quality and performance. Please contact our customer service team for assistance with a replacement or refund. We appreciate your understanding and hope to have the opportunity to regain your trust in the future. Keith | Insignia Support https://www.bestbuy.com/site/insignia-497-sq-ft-hepa-air-purifier-with-energy-star-certification-white/6444067.p?skuId=6444067
- Cons mentioned:Filter life
Expensive Filter
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Air Cleaner but expensive proprietary replacement filter
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 497 Sq. Ft. HEPA Air Purifier! We understand that you're having issue with the replacement filter. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
Avoid this Purifier
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overpriced for its mediocre quality. Doesn’t purify large rooms well. It’s bulky and in my opinion a rip off. So many better quality machines for less money.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback on the Insignia™ 497 Sq. Ft. HEPA Air Purifier. We are sorry to hear that the product did not meet your expectations.
We appreciate your comments regarding the purifier’s performance and design. Your feedback is valuable to us, and we will take it into consideration for future product improvements. We strive to offer high-quality products and your input helps us achieve that goal.
If you have any further questions or need assistance, please don’t hesitate to reach out. Thank you for choosing Insignia. -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
It does not work well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't like it, it's very noisy when I put it at medium and high levels.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback, Racko. We understand how important a quiet and effective air purifier is, and we regret that the noise level has impacted your experience. Your insights help us improve, and we truly appreciate you taking the time to let us know. If there’s anything else we can do to assist, we are here to help. Tine | Insignia Support
No Customer Service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this Air Purifier as a gift for my elderly sister. It came with no manual or start up instructions. When i called to obtain yhis for her i was hung up on and on the second try was transfered 3 times and atill was unable to obtain a user manual. The link to insignia had a search which was unablet to locate my product. I pay good money for whati thought was goid customer service and find there is none. The option was to return the product which is a real hassle. Best Buy, DO BETTER.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there, we apologize for any frustration you encountered. We’re committed to improving, and your feedback helps us do better. - Carl | Insignia Products
Good but noisy at auto setting
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise isn't tolerable in a quiet room in Auto mode, so it defeats the purpose of set and foget air purifier.
No, I would not recommend this to a friendInsignia 497 Sq.ft Air purifier
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There is a distinguishable noise and smell. I'm not sure if it is only on the unit I bought.
I would recommend this to a friendDecent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked periodically. Ok I’m smaller room but doesn’t seem like square footage is correct.
No, I would not recommend this to a friendWorks fine
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works ok. find Big difference going from 3 to 4.
I would recommend this to a friendBut what I expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't notice any change in the dog dander or the smell of having a dog in the house. Did seem to help the air with other particles like dust. Going to try to find something better.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi LUTZMOM,
Thank you for taking the time to review our Insignia™ - 497 Sq. Ft. HEPA Air Purifier - White. I understand you found it uncomfortable to use since it didn't notice any change in the dog dander or the smell of having a dog in the house and that can be discouraging. We are continuously working on improving our products and their designs so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://insigniaproducts.com
Already stopped working
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only a year old and it has already stopped working. No longer able to adjust fan speed.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Asiriusbee. Thank you for writing a review about our Insignia Air Purifier. I apologize that this air purifier has already stopped working. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Mariepel C.| Insignia Products
https://www.insigniaproducts.com
Stopped working
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working within 2 weeks of owning it. Liked it when it did work
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 497 Sq. Ft. HEPA Air Purifier - White, we're very sorry to read you are experiencing this issue with one of our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.
Insignia Support
Angela
www.insigniaproducts.com/support
- Pros mentioned:Air quality, Noise level
Good Choice for Large Space
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unboxing the Insignia Air Purifier you'll find the appliance itself, fully assembled, and documentation. Setup is as easy as removing the various bits of tape around the body and removing the plastic bag from the filter. Looking over the appliance, the body is wholly plastic construction with a roughly 12” square footprint and stands about 26.5” tall. The power cord is non-removable and is about 6’ long. The control panel is well marked and features capacitive controls. The front display is crisp, bright and easy to read. Performance has been good. My family and I all deal with various allergies and there has been a noticeable improvement in our household air quality. Also, odors from cooking and pets are considerably reduced. Operation is quiet on the lower 2 fan settings, but ramps up significantly on the upper settings; which isn’t surprising given the amount of air it is capable of moving. Functions such as the Auto mode and Timers work well. My only concern is regarding obtaining replacement filters in the future. The filter, which is rated at approximately 2000 hours, is fairly priced for a large HEPA filter. But, as of this writing, it is only available via BestBuy with no generic replacements available via other retailers. If BB stops carrying it in the future, the unit would become obsolete. That point aside, the Insignia Air Purifier is a good choice for HEPA filtration for a large space.
I would recommend this to a friend Works ok, weird smell
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to work ok, but has weird smell when it runs, like sweaty gym socks. Customer service has been horrible at the contact center.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Felesia,
Thank you for taking time to share your feedback. We do apologize if you are having issues with one of our products. We appreciate for bringing this to our attention. Kindly send an email to www.insigniaproducts.com/support.
Insignia Support,
Merjorie
www.insigniaproducts.com/support
There is a smell in the air
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The air that is coming out of the unit smells like a burning plastic.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Aadi,
Thank you very much for taking the time to review our Insignia - 497 Sq. Ft. HEPA Air Purifier - White. I know that this could be an unfortunate situation, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.
Insignia Support
Alvin
www.insigniaproducts.com/support