Customer Ratings & Reviews

Works good but came damaged out of box. Don't have a vehicle to exchange.

This product is good so far but came damaged. My friends bought one and theirs also was damaged. The package was fine but the freezer has a dent in it which means it probably happened at the factory prior to boxing up.

This was a frat freezer, I bought from u guys thanks

Brand new from the store and it had several dents all over it. Aside from that it does freeze and that’s all you can really ask for in a good quality freezer.

Had for close to 2 weeks. I like to collect frozen meats and goods when they are on sale and store them. I feel like for myself I need at least maybe a 7.0 cu/ft. Thought i would give this one a try but just didn’t fit the bill. Personally for my needs. But for the average person this maybe for you. Idk. Overall it’s a good unit gets to about a max of -11 Celsius. Really quiet. Will be looking to exchange if possible for a bigger unit. Thanks!

Not sure how it will work but it arrived damaged. I tried many times to get this rectified with customer service but was shifted around, and disconnect several times after waiting for a total of 2 hours on the phone. It is a good size but the interior basket caused damage on the inside of the lid. I would recommend this as a supplemental freezer for a small space but know if you have any issues Best Buy will not help you.

I am very frustrated with this. I purchased the freezer and brought it home to find it was dented in the lower left corner. Dented to an extent it wouldn’t stand straight up. Best Buy scheduled a replacement, but the new one from the truck was also dented in the same way! I went to the store today myself to get a third freezer and it was also dented in the exact same way! They are not packed with enough styrofoam around the bottom corner, or maybe a batch of them were mishandled! Three freezers from three different Best Buy stores all dented in the same way! Unfortunately the other brands are on 3-4 week back order. Best Buy has been good about it so far, offering replacements and refunds. But it’s a big hassle to deal with and I just want a freezer!

I really like this freezer. I just wish it came with 2 baskets and a divider for the shelf like other freezers I've seen.

I received damage item. Inside handle of deep freezer was damage and the outside corner had a dent at the bottom. Customers service rep offered 10% credit and advised item arrived from the warehouse this way.

Nice Freezer works well. Damaged when picked up from store

The Insignia deep freezer is an excellent choice for anyone looking for a reliable and efficient freezer to store their frozen goods. With its 5.0 cubic foot capacity, it offers plenty of space for all of your frozen food needs. One of the standout features of this freezer is its compact size. Despite its large capacity, it doesn't take up a lot of space, making it a great option for small apartments or homes with limited storage space. Its sleek design also looks great in any setting. The freezer is easy to set up and use, with a simple temperature control dial on the front that allows you to adjust the temperature to your desired setting. It's also very energy-efficient, which means it won't add a significant amount to your energy bill. Another great feature of the Insignia deep freezer is its quiet operation. You won't have to worry about any annoying buzzing or humming sounds while it's running, which is a huge plus for anyone who wants a peaceful home environment. Overall, I highly recommend the Insignia deep freezer for anyone in need of a reliable and efficient freezer. With its ample storage space, compact size, easy operation, and energy efficiency, it's a great choice that won't disappoint.

Very disappointed with this freezer, it went off three times so far since we purchased it in Feb. Moreover, it doesn’t freeze well as in many occasions I could see the fruits were leaking from the bag they were kept it.

I’m so disappointed that I am unable to use this freezer! I used curbside pickup which was pretty awesome. However, once I got it home I waited 6 hrs before attempting to plug it in. Well I never even made it to the plugging in part because when I tried to turn the knob to the off position it just swirled around loosely. Then I remembered one of the reviews I had read with the same problem! Sure enough when I pulled the knob out (which it was already practically hanging) the inner piece was broken. I’m returning it tomorrow! This is so disappointing!

Once we got the item home and removed it from the box, there was a large dent on the side, 2 days later the regulator knob broke, now we are unable to regulate the temperature.

I ordered one and it was bent up really bad by the power panel on the back. Exchanged it. Waiting a few days for the replacement to come in. Got the new one and it was bent. Both of these were supposed to be new and they were both bent and damaged. Tried to call and get it replaced or get my money back. Couldn’t never get through to anyone

I was so excited to get this freezer! But when I opened it I was shocked! The underbody is mangled a corner is buckled plastic missing from one of the latches screws missing!! This had to be used and passed off as new! I’m so completely upset as I’ve been spending a lot of money with Best Buy lately and I don’t think I will be anymore

Just bought a few days ago. When I started to use it, the light inside is not working. I noticed other customers had the same problem with new products too. We need this issue to be resolved ASAP. Please let me know how to contact the right party. Thanks.

Visibly damaged. Looks like an open box. And I paid for a brand new freezer. Very disappointed.

The freezer works great! Lots of room, love the interior light and how you can control the coolness. And very quiet!

I just picked up my order yesterday and this is how my freezer looked when I opened it up last night! Like if someone was throwing the thing around in the warehouse or something. Unbelievable, I will now have to drive 20 mins out my way to go back and exchange for another one, which they better have, cause this is the only closest location that has them in stock. I haven’t been able to even use the thing, not happy at all.