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Customer Ratings & Reviews

Insignia™ - 5.6 Cu. Ft. 1-Tap Beverage Cooler Kegerator - Stainless steel-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 433 reviews

92%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-7 of 7 Reviews
  • Rating: 2 out of 5 stars

    Shoddy QA

    Posted
    NoKegsForMe

    Only reason it's not 1-star is because BB's customer service has been nothing short of phenomenal. Despite that, the product is garbage. I'm on my second unit, which will probably be hauled back later today for a refund, depending on how the warranty service call goes. The 1st unit's door came off as soon as the box did; I was able to reattach it, but the hinge pins were machined about half an inch too far out, so there was a 1/4 inch gap in the seal all the way around the door. Never even plugged it in. I took it back and replaced it with another unit; amazing customer service at the store; everything was easy. They even helped me open the box in-store to inspect the door prior to dragging it home. When I got there, I was able to set up and switch on pretty quickly. After about 24 hours of running, I noticed the compressor was leaking clear machine oil at a pretty serious rate. The unit is no longer cooling, and the leak continues. It's probably just a bad gasket, and could be repaired, but this is unacceptable. Compressor repairs are not cheap, and this will probably require another unit swap. I won't bother.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Only Consider if Deeply Discounted

    Posted
    Homebrewer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I bought this kegorator at a 50% discount, which I thought at the time was an amazing deal. Turns out the deal was only pretty good, because of a number of issues with the order. When the unit arrived, the box was very damaged, and the fridge itself suffered minor cosmetic damage - not a great start, but Bestbuy did refund a small portion of the price or would return the unit so I was satisfied. The real problem came when I hooked up the unit to CO2 and discovered the regulator had a very small leak at the pressure relief valve (that I didn't initially notice). I then contacted both Bestbuy and Insignia about getting a replacement regulator, but they would only do a complete return of the unit. Not only that, the representative I spoke with told me there are no replacement parts available for this kegorator at all. I use this keg fridge to serve homebrew beer, for which the conversion was very easy. Notwithstanding the issues above, the kegorator did meet my expectations for a low quality (cheap) product, but when you consider the retail cost of this unit I would advise you to stay away unless it is very deeply discounted.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Poor Product Description Prior to Purchase

    Posted
    cpr2112
    • Verified PurchaserVerified Purchase

    I bought this kegerator based on reviews on BB's website. I stated that it fit 1/2 barrel kegs, except Coors kegs. No problem, cuz I have an imported keg with Paulaner Marzen. Of course, I had to order my own A Type German coupler because the American coupler that came with this product wouldn't fit. Well, sure enough the keg does not fit with the coupler on the keg. I called Insignia and asked about it. The customer service person had little to no knowledge of this product. Nothing aggravates customers more than calling a customer service line for help and realizing that the customer knows more about the product than the manufacturer's own rep. Big time fail there. Her recommendation was to return the kegerator. Gee, thanks. I hadn't thought of that myself. Good times.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Broken and missing parts

    Posted
    Consumer1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The Kegerator looks awesome, and the size is a good fit. Although, both racks were missing upon delivery. I looked into the listing and manual and it definitely should have come with them. I was really hoping to get a pony keg and store drinks in it too. The other issue was the fridge door fell off. I took a look and it just needed the pin to be lowered on the top. Problem is the plastic is so cheap that whoever originally put it together screwed it in too high and it was broken and sitting in at an angle. I was luckily able to repair it with some work, but you would expect a new item to be in better shape and have all the parts.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Disappointed with the whole purchase

    Posted
    Bummedout
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Looking forward to my first kegerator and found it pretty disappointing. They say to set the tank at 10-12 psi. Mostly got foam and wasted beer. When I called signia for some help I got a call center person with no clue and said to call geek squad for help or return it. When I called Best Buy they said no problem bring it back and we’ll exchange it. I live in Gladstone and the Best Buy was in tualatin. When I got there they said they didn’t have one to exchange? I ended up having a friend help me and when I have the psi around 4psi it’s a great pour. The door seal is now coming off most times I open the door.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Didn't work correctly

    Posted
    Minnie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Produced nothing but foam. Tried switching out kegs and bought a new co2 tank. Still nothing but foam.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not recommend

    Posted
    Bushnu
    • Verified PurchaserVerified Purchase

    They have delivered a broken fridge with broken window without wheels . Another one was ok though .

    No, I would not recommend this to a friend