Customer Ratings & Reviews
- Model:
- NS-55F301NA25
- SKU:
- 6562188
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the picture quality, price, and ease of use of the 55" Class F30 Series LED 4K UHD Smart Fire TV. Many also appreciate the ease of setup and the TV's size. However, some customers reported issues with performance, the remote control, and occasional screen problems. A few users also experienced connectivity difficulties.
This summary was generated by AI based on customer reviews.
T b
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still have not opened but seems great opwning soon
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your review, Frank4U2C! We're excited for you to open and enjoy your Insignia™ 55" Class F30 Series LED 4K UHD Smart Fire TV. If you have any questions or need assistance once you set it up, feel free to reach out. Enjoy your new TV! -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Terrible Customer Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Input on the remote stopped working after roughly 18 days. I called to report the issue as figured it must still be under warranty and Best Buy said it wasn’t covered. I had 15 days to return the TV if it didn’t work and accessories were not guaranteed to work. Terrible customer service.
No, I would not recommend this to a friendDecent TV
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent screen definitely gets the job done. For 250 its worth buying
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback! We’re glad to hear that you find the screen decent and that it gets the job done. It’s great to know that you feel it’s worth the price at $250. If you have any other thoughts or suggestions, we’d love to hear them!
Keith | Insignia Support
- Cons mentioned:Tv
No longer working after two months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased the tv in mid September and the tv is no longer working. I have done everything from unplugging, trying different power sources and charging the remote batteries. So disappointing. Seems like we got a lemon.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi JenniferL! We apologize for the inconvenience you're experiencing with your Insignia 55" Class F30 Series LED 4K UHD Smart Fire TV. We understand how frustrating it can be when a product fails, especially so soon after purchase. To help us better understand the issue and provide a solution, please reach out to our Insignia customer support team (877-467-4289). They can assist you with troubleshooting steps and explore potential solutions. We value your business and are committed to resolving this issue as quickly as possible. Please don't hesitate to contact us for further assistance. - Mae | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
It's ok
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I had gotten a better Tv this one don't have many features to accommodate me
No, I would not recommend this to a friendNice tv but not for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I personally wasn’t a fan of the picture. Great price but decided to spend a bit more for an lg
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia TV. It's important to find a TV with a picture quality that meets your expectations. We appreciate your feedback and hope you enjoy your TV! If you have any further questions or concerns, feel free to reach out to us. Patricia | Insignia Support https://www.bestbuy.com/site/insignia-55-class-f30-series-led-4k-uhd-smart-fire-tv/6562188.p?skuId=6562188
5yr Geek Squad protection plan but no Tv service
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Insignia "55 Tv not working due to accidental damage. I purchased Tv 6months ago along with 5yr Geek Squad Protection. I've tried several times but Best Buy is not honoring warranties. I'm out of a Tv. Bad experience.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback on our Insignia™ 55" Class F30 Series LED 4K UHD Smart Fire TV. We're very sorry to hear about the issues with your TV and the difficulties you've faced with the Geek Squad Protection Plan. This is not the experience we want for our customers, and we take full responsibility for this situation.
Please reach out to our customer support team so we can discuss alternative solutions to resolve this issue. We're here to help and ensure you receive the service and support you deserve.
Thank you for choosing Insignia™, and we appreciate your understanding and patience. -Rolf | Insignia Support https://www.bestbuy.com/site/insignia-55-class-f30-series-led-4k-uhd-smart-fire-tv/6562188.p?skuId=6562188
It’s ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every once in a while a different color line shows up while watching tv
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi EddieD! We apologize for the inconvenience caused by the issue with your Insignia™ - 55" Class F30 Series LED 4K UHD Smart Fire TV. We understand that the appearance of a white line on the screen while watching TV can be frustrating. To resolve the issue, please try the following steps:
>If there are any external devices connected to the TV, kindly disconnect everything.
>Power cycle the TV by turning it off, unplugging it from the power source, waiting for a few minutes, and then plugging it back in and turning it on.
>Observe if the white line is still visible.
If the issue persists, please access the link below for our contact information for further assistance. |Angelica| Insignia Products| https://www.bestbuy.com/site/best-buy-brands/support/pcmcat1693515381920.c?id=pcmcat1693515381920
Very Disappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the TV on 7-30-24, 19 days later turned on the TV & had a 4 inch gray strip was down the center of the screen from top to bottom. Best Buy has a 15 day return policy. Also, I had noticed the colors were not as bright as in the store. I talked with customer service & have a repair appointment in 12 days.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 55" Class F30 Series LED 4K UHD Smart Fire TV. We appreciate your commitment to resolving the issue through a repair appointment, and we hope that the service meets your expectations. Your feedback about the color performance is valuable, and we’re always looking for ways to improve our products. Thank you for being a part of our community, and we hope you enjoy your TV once it's fully resolved! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-55-class-f30-series-led-4k-uhd-smart-fire-tv/6562188.p?skuId=6562188
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible- spend the $ and get a better brand- they are the worst
No, I would not recommend this to a friendGreen line don’t buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Literally just bought the tv 3 weeks ago and it has a solid green line in screen. Contacted customer service which is horrible. Waste of money. Throw in the extra cash to get something better trust me!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We’re really sorry to hear about your experience. It’s frustrating to encounter issues with a new TV, especially so soon after purchase. The solid green line on the screen and the poor customer service you received are definitely not acceptable. We understand how disappointing this must be and appreciate your honest feedback. We hope you can find a better product that meets your expectations. If there’s anything more we can do to assist you, please let us know. Keith | Insignia Support
- Cons mentioned:Performance
Dont buy this tv
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the tv 5 months ago and is already flashing green. Extremely disappointed in this product. DO NOT BUY THIS TV
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're very sorry to hear that your TV is flashing green after only five months of use. That's certainly not acceptable, and we understand your extreme disappointment. A flashing green screen indicates a serious malfunction. Please contact our customer support hotline at 1-877-467-4289 so we can investigate this issue and explore potential solutions. - Carl | Insignia Products
Dont waste your money!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only having a year, and the screen has a stripe down the side already!!!
No, I would not recommend this to a friendGood value for the price
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good value for the price, picture is way below samsumg tv
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your review! We’re glad to hear that you find the Insignia™ 55" Class F30 Series LED 4K UHD Smart Fire TV to be a good value for the price. We appreciate your feedback on the picture quality compared to Samsung TVs. If you have any other feedback or need further assistance, feel free to reach out. Patricia | Insignia Support https://www.bestbuy.com/site/insignia-55-class-f30-series-led-4k-uhd-smart-fire-tv/6562188.p?skuId=6562188
Beware
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV worked great for 3 weeks! The other day I was watching it and the screen turned green. I had to unplug the TV to turn it off and it won’t go back on now. Trying to get a hold of the geek squad is like trying to get a hold of the president
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Dear Anne, we apologize for the inconvenience you experienced. We take your feedback seriously and will address the issue promptly. - Carl | Insignia Products
Poor picture quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works but picture quality is poor. It’s suppose to be 4K HD but it not clear as name brand sets. As the saying goes, you get what you pay for. So true.
No, I would not recommend this to a friendNot For Gaming
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent TV but returned the next day due to the screen being very dark around all the edges of it. And it was not a pure dark screen. I still have a 10 year old Vizio that looks better than this. Must be an Insignia thing. Very sad.
No, I would not recommend this to a friendApps
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Apps were hard to download and access (YouTube TV etc)
No, I would not recommend this to a friendQuality is there but the UI kills it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture and sound quality are good for the price however the Amazon user interface is one of if not the worst interfaces to use on a TV
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback on the Insignia™ 55" Class F30 Series LED 4K UHD Smart Fire TV! We're glad to hear that you find the picture and sound quality to be good for the price. We regret that the Amazon user interface has not met your expectations. Your insights are valuable, and we'll take them into consideration to improve our products and user experience. Thank you for sharing your experience, CasGam. We hope to serve you better in the future. Ivy | Insignia Support
- Cons mentioned:Performance
Disappointing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV on 1/29 & it stopped working on 3/26. All it will do is turn on and off on it's own.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, Whodat123, for your feedback. We're sorry to hear that your Insignia™ 55" Class F30 Series LED 4K UHD Smart Fire TV is experiencing issues. We understand how frustrating this can be and want to help resolve it for you. Please reach out to our customer service team at 1-877-467-4289 for assistance. Our team is ready to provide support and find a solution to get your TV back to optimal performance. Patricia | Insignia Support