Customer Ratings & Reviews
- Model:
- NS-AC12PWH9
- |
- SKU:
- 6145112
Customer reviews
Rating 4.2 out of 5 stars with 221 reviews
(221 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers are satisfied with the cooling efficiency, price, remote control, easy installation, portability, and reliability of the 550 Sq. Ft. Portable Air Conditioner. However, some customers have expressed concerns about the noise level and the condition of the hose.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Never runs longer than 20 minutes
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to really like this but it never ever runs for more than 20 minutes without tripping a breaker or tripping my surge protector. Looks nice but just doesn't work reliably. This is rated for 13 amps, my breakers are 15 and 20 and still trip. I am guessing this is incorrectly labeled as far as power consumption and I can't return this because I waited too long to get it set up. Really dissapointed in this, I have an offbrand unit that works just fine with similar specs.
No, I would not recommend this to a friend- Cons mentioned:Size
Rated 1 out of 5 stars
Does not cool the stated sw. footage
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit would not cool my very small living room in addition to being a very cumbersome item.
No, I would not recommend this to a friend - Cons mentioned:Noise level
Rated 1 out of 5 stars
Too noisy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I feel like living with Tasmanian devil. So noisy . There is no way to live with it . Not recommend...
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello,
Thank you for the feedback. It's always a disheartening when a new product doesn't work properly but for you to get the support you need don't hesitate to contact us at 877-467-4289 for your warranty needs. We will be happy to further assist you with this situation.
-Arin. A
Insignia Support
Contact us: https://www.insigniaproducts.com/contact-us
Rated 2 out of 5 stars
Poor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not cool the size room down like it says never reaches the temp u set to shut off just stays running
No, I would not recommend this to a friendRated 2 out of 5 stars
Hot air
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had returned this item a week later. The exhaust keeps the room hotter than what the air conditioner can cool.
No, I would not recommend this to a friendRated 1 out of 5 stars
Great at first...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great at first but there must’ve been a crack in the water reservoir so it never warmed me when to empty it out. Which lead to water building up and eventually spilled all over my floor of my house. Wish it was easier to empty out as well since no house is included.
No, I would not recommend this to a friendRated 1 out of 5 stars
Crazy noise. Couldn't sleep...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have relatives coming for one week to stay in that new room. It will be embarrassing to use that A/C due to noise emitting from the portable A/C. Big mistake!
No, I would not recommend this to a friendRated 1 out of 5 stars
It stinks barely put out cool air...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stink, stank, stunk. would like to return it. it vents out window. does not work as well as it should..I paid way to much for this product.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Jude.
I totally know how this issue results frustrating for you. I understand that you left us this review so we can attend to your question personally. We would like to see if there is something special we could do for you. Please, give us a call at 877-467-4289 for troubleshooting and warranty validation if applicable. We are always here to help you and thanks for your preference.
Charles V. - Insignia Support
https://www.insigniaproducts.com/contact-us
Rated 1 out of 5 stars
Missing piece
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unit did not come with one of the most important pieces (window seal plate) after waiting 2 weeks to receive it. Very nice 70 pound paper weight though
No, I would not recommend this to a friendRated 1 out of 5 stars
Not a good unit
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this for over a year, our smaller unit cools better then this one. And cheaper.
No, I would not recommend this to a friendRated 1 out of 5 stars
incomplete
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Discontinued model came with no exahust hose and window fixture. I had to return this model
No, I would not recommend this to a friend- Pros mentioned:Cooling, Price
Rated 5 out of 5 stars
cool
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very good cooling. price is good.n cools room well
I would recommend this to a friend - Pros mentioned:Cooling
Rated 5 out of 5 stars
Works well overall
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have this unit in my 14x20 master bedroom and it works great at keeping the room nice and cold. I’ve been using it for over a month now and no issues so far.
I would recommend this to a friend - Pros mentioned:Cooling
Rated 5 out of 5 stars
Insignia portable AC
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just love it. Great product. Works better than my house AC. The best, powerful. Just great
I would recommend this to a friend - Pros mentioned:CoolingCons mentioned:Noise level
Rated 2 out of 5 stars
Very noisy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought today. Cooling good, easy install. But very noisy.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello ,
Thank you so much for providing us with your review on this A/C, it pains me to hear that you are having these type of issues with it. I can assure you that this is not normal and it needs to be repaired. Please contact us at Insignia at 877-467-4289 so that you can receive the proper help you need.
Brian C. -Insignia Support
- Cons mentioned:Size
Rated 1 out of 5 stars
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was so disappointed, I wish I could get my money back and on top of everything I bought( 2 )of them. These AC's are very Bulky and extremely heavy, in addition they could not cool down my bedrooms which are pretty small. (small meaning 2 dressers and a queen size bed can fit only ) In the summer heat they left me with a huge light bill and not a cool home. Get something else worth the money with more power
No, I would not recommend this to a friend Rated 1 out of 5 stars
Low Price - Low Quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this in hopes that it would cool my main living area of my apartment. I let it run for an entire day (24 hours) in my 300 sq ft living space and the temperature of the room never got below 78 degrees. The AC was constantly running and just blowing semi - cool air. I read previous reviews and saw a ton of positive feedback which is why I went ahead and purchased this unit. I would use caution before buying this and DO your research. Not worth the money. Unfortunately I cant return this as the packaging is all gone so I have put it in my spare bedroom and it works for guests staying over night. I went ahead and purchased a window unit - we will see if this works better.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi CJ90! I am sorry that your unit is not cooling as you expected. Please contact us so we can check for available options for you. We will be more than happy to assist you. Viri E. Insignia Support. https://www.insigniaproducts.com/contact-us
Rated 2 out of 5 stars
Not worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It worked great until it didn’t. I maybe used it 20 times before it started blowing hot air. I took great care of it and cleaned it regularly.
No, I would not recommend this to a friendRated 1 out of 5 stars
You should know...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Portable A/C units require a place to exhaust the hot air that must be external to the area being cooled, usually through a cracked window. Since they are blowing air out of the house, that air must be replaced and it drawn into the house from the outdoors wherever there are openings (fan vents, etc.) The outside air is of course hot and causes the temperature to rise where the 'replacement' air is coming in. Investing in a 'split system' type cooler is far better then what can be achieved with a portable.
No, I would not recommend this to a friendRated 1 out of 5 stars
Absolutely useless
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Total trash. The unit broke after one year of light use. This is completely unsurprising as it's best buy and one of their garbage products. Do not buy this unit under any circumstance.
No, I would not recommend this to a friend


