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Customer Ratings & Reviews

Your price for this item is $399.99

Customer reviews

Rating 4.2 out of 5 stars with 221 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers are satisfied with the cooling efficiency, price, remote control, easy installation, portability, and reliability of the 550 Sq. Ft. Portable Air Conditioner. However, some customers have expressed concerns about the noise level and the condition of the hose.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 221 reviews
  • Rated 1 out of 5 stars

    Never runs longer than 20 minutes

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to really like this but it never ever runs for more than 20 minutes without tripping a breaker or tripping my surge protector. Looks nice but just doesn't work reliably. This is rated for 13 amps, my breakers are 15 and 20 and still trip. I am guessing this is incorrectly labeled as far as power consumption and I can't return this because I waited too long to get it set up. Really dissapointed in this, I have an offbrand unit that works just fine with similar specs.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Size

    Rated 1 out of 5 stars

    Does not cool the stated sw. footage

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit would not cool my very small living room in addition to being a very cumbersome item.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 1 out of 5 stars

    Too noisy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel like living with Tasmanian devil. So noisy . There is no way to live with it . Not recommend...

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello,

      Thank you for the feedback. It's always a disheartening when a new product doesn't work properly but for you to get the support you need don't hesitate to contact us at 877-467-4289 for your warranty needs. We will be happy to further assist you with this situation.

      -Arin. A
      Insignia Support
      Contact us: https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 2 out of 5 stars

    Poor

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not cool the size room down like it says never reaches the temp u set to shut off just stays running

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Hot air

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had returned this item a week later. The exhaust keeps the room hotter than what the air conditioner can cool.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Great at first...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great at first but there must’ve been a crack in the water reservoir so it never warmed me when to empty it out. Which lead to water building up and eventually spilled all over my floor of my house. Wish it was easier to empty out as well since no house is included.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Crazy noise. Couldn't sleep...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have relatives coming for one week to stay in that new room. It will be embarrassing to use that A/C due to noise emitting from the portable A/C. Big mistake!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    It stinks barely put out cool air...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stink, stank, stunk. would like to return it. it vents out window. does not work as well as it should..I paid way to much for this product.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi Jude.

      I totally know how this issue results frustrating for you. I understand that you left us this review so we can attend to your question personally. We would like to see if there is something special we could do for you. Please, give us a call at 877-467-4289 for troubleshooting and warranty validation if applicable. We are always here to help you and thanks for your preference.

      Charles V. - Insignia Support
      https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Missing piece

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unit did not come with one of the most important pieces (window seal plate) after waiting 2 weeks to receive it. Very nice 70 pound paper weight though

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not a good unit

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this for over a year, our smaller unit cools better then this one. And cheaper.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    incomplete

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Discontinued model came with no exahust hose and window fixture. I had to return this model

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cooling, Price

    Rated 5 out of 5 stars

    cool

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good cooling. price is good.n cools room well

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Works well overall

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have this unit in my 14x20 master bedroom and it works great at keeping the room nice and cold. I’ve been using it for over a month now and no issues so far.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Insignia portable AC

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just love it. Great product. Works better than my house AC. The best, powerful. Just great

    I would recommend this to a friend
  • Pros mentioned:
    Cooling
    Cons mentioned:
    Noise level

    Rated 2 out of 5 stars

    Very noisy!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought today. Cooling good, easy install. But very noisy.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello ,

      Thank you so much for providing us with your review on this A/C, it pains me to hear that you are having these type of issues with it. I can assure you that this is not normal and it needs to be repaired. Please contact us at Insignia at 877-467-4289 so that you can receive the proper help you need.

      Brian C. -Insignia Support BBY-ExBrand_Insignia

  • Cons mentioned:
    Size

    Rated 1 out of 5 stars

    Disappointed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so disappointed, I wish I could get my money back and on top of everything I bought( 2 )of them. These AC's are very Bulky and extremely heavy, in addition they could not cool down my bedrooms which are pretty small. (small meaning 2 dressers and a queen size bed can fit only ) In the summer heat they left me with a huge light bill and not a cool home. Get something else worth the money with more power

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Low Price - Low Quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this in hopes that it would cool my main living area of my apartment. I let it run for an entire day (24 hours) in my 300 sq ft living space and the temperature of the room never got below 78 degrees. The AC was constantly running and just blowing semi - cool air. I read previous reviews and saw a ton of positive feedback which is why I went ahead and purchased this unit. I would use caution before buying this and DO your research. Not worth the money. Unfortunately I cant return this as the packaging is all gone so I have put it in my spare bedroom and it works for guests staying over night. I went ahead and purchased a window unit - we will see if this works better.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi CJ90! I am sorry that your unit is not cooling as you expected. Please contact us so we can check for available options for you. We will be more than happy to assist you. Viri E. Insignia Support. https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 2 out of 5 stars

    Not worth it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worked great until it didn’t. I maybe used it 20 times before it started blowing hot air. I took great care of it and cleaned it regularly.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    You should know...

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Portable A/C units require a place to exhaust the hot air that must be external to the area being cooled, usually through a cracked window. Since they are blowing air out of the house, that air must be replaced and it drawn into the house from the outdoors wherever there are openings (fan vents, etc.) The outside air is of course hot and causes the temperature to rise where the 'replacement' air is coming in. Investing in a 'split system' type cooler is far better then what can be achieved with a portable.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Absolutely useless

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total trash. The unit broke after one year of light use. This is completely unsurprising as it's best buy and one of their garbage products. Do not buy this unit under any circumstance.

    No, I would not recommend this to a friend