Customer Ratings & Reviews
- Model:
- NS-58F301NA25
- SKU:
- 6562189
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the picture quality, ease of use, and price of the 58" Class F30 Series LED 4K UHD Smart Fire TV. Many also appreciate the TV's size and the vibrant colors. While some users expressed concerns about the remote control, the positive feedback on other features outweighs these negative comments. The available apps are also a frequently cited positive aspect.
This summary was generated by AI based on customer reviews.
Cheaper is not better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just bought the TV 03/12/2024 and I’m having problems with it. When 1st powering up the TV it says I’m not on WI-FI when I am. I have the Paramount Plus APP loaded and it won’t let me get into it on the first try it takes 2 or 3 times to get in. When watching YouTube it flashes a green light through out the program I’m watching. I’ve tried restarting the TV and that didn’t help. I’ve also tried removing the Apps and load the again and nothing helps. Now it’s to late to return it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm sorry to hear about the issues you are experiencing with your Insignia TV. It sounds like you have tried troubleshooting steps without success. Please contact Insignia Support as we would like to help out with a manufacturer's warranty claim on your Insignia TV. Thank you for sharing your feedback.-Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound on this TV is not good at all. At a level 9 there is no sound. You have to get to 11 to even hear the TV.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your 3-star review! We’re thrilled to hear that you’re enjoying your Insignia™ 58" Class F30 Series LED 4K UHD Smart Fire TV. It’s great to know that the stunning 4K picture quality and smart features are meeting your expectations.
We appreciate your feedback on the sound levels. Your insights are valuable and help us improve our products. If you need any assistance with optimizing the audio settings, please don’t hesitate to reach out to our support team. Thank you for choosing Insignia!
-Paul | Insignia Support
Insignia 58 inch
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not like this tv. A few times I have turned the tv off and you can still hear the show being played. I’ll have to force stop just so two apps aren’t playing at the same time. Never had this problem with my Sony Bravia that I replaced for this lol. You get what you pay for.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback regarding the Insignia 58" Class F30 Series LED 4K UHD Smart Fire TV. We appreciate hearing your experience, as it helps us understand how we can continue to improve. Your insights are valuable, and we're glad that you connected with us to share your thoughts! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-58-class-f30-series-led-4k-uhd-smart-fire-tv/6562189.p?skuId=6562189
Just ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not what I expected. I wish the picture was clearer. It’s an ok TV.
No, I would not recommend this to a friendInsignia fire tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as sharp of a picture as I would have liked. The price was good
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear that the picture quality didn't meet your expectations. We strive to provide high-quality products at competitive prices, and we appreciate your feedback. If you have any further concerns or questions, please don't hesitate to reach out to us. Keith | Insignia Support https://www.bestbuy.com/site/insignia-58-class-f30-series-led-4k-uhd-smart-fire-tv/6562189.p?skuId=6562189
Worst customer service experience
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst customer service I’ve ever dealt with. This tv broke 5 months in. Timeframe is inside the factory warranty. Needed replaced but they didn’t have the size we ordered so wanted us to charge the difference for a new TV or issue a refund. Problem is we don’t get a refund unless we return the tv to the store which isn’t near us at all. Will never buy another product from Best Buy ever again.
No, I would not recommend this to a friendBroke within 3 weeks. Garbage product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is garbage. Already had to restart it a few times due to freezing and now it has started to smell like Burning plastic. I understood I was buying a cheaper product, but my god Its not even been 3 weeks. Ontop of the issue BB took weeks to install it. Bought Nov 20th, installed December 10th and Jan 2st it is already not working. Buy a different TV
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback regarding the Insignia™ - 58" Class F30 Series LED 4K UHD Smart Fire TV. We sincerely apologize for the issues you have encountered with your TV, especially so soon after purchase. Your experience does not meet the standards we strive to uphold in our products.
We take concerns about product performance and safety very seriously, particularly the issue of the burning smell you mentioned. This is not a normal characteristic of our TVs, and we would like to investigate this matter further.
We recommend that you stop using the TV immediately and contact our customer support team for assistance. They can guide you through the troubleshooting process or help arrange for a replacement or repair if necessary.
Please know that your feedback is invaluable to us as we continuously work to improve our products and ensure customer satisfaction. We appreciate your understanding and hope to resolve this matter to your satisfaction.
Thank you for being a valued customer.
TERRIBLE TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible TV no wonder it got discontinued. It's super laggy and slow. And it's so dim you can barely see the TV if you sit to far away.
No, I would not recommend this to a friendWi-Fi glitch - avoid this brand
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wi-Fi connection glitch makes it unusable for all the smart tv features. Returning to get another brand. Wish I’d paid a little more for another brand.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear about the Wi-Fi connection issues you've experienced with your TV, making it difficult to use the smart TV features. Providing a seamless and reliable experience for our customers is our priority, and we're disappointed to hear that the product didn’t meet your expectations. If you have any further questions or if there's anything else we can assist you with during the return process, please don’t hesitate to reach out to us. Thank you for sharing your feedback, and we apologize for any inconvenience this has caused. Keith | Insignia Support https://www.bestbuy.com/site/insignia-58-class-f30-series-led-4k-uhd-smart-fire-tv/6562189.p?skuId=6562189
Avoid this TV if you have a sound system
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice basic television, but it has an odd issue with the sound system. If you hook up any sound system to the set, the set speakers and control of them is disabled, This is very inconvenient as you must physically unplug the sound system before you can operate the TV
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your valuable feedback regarding your Insignia TV. We're glad to hear that you find it to be a nice basic television, and we appreciate you bringing the sound system issue to our attention. Your insights are important to us as they help improve our products for a better user experience. We encourage you to share any further thoughts or experiences you may have, and we appreciate your support! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-58-class-f30-series-led-4k-uhd-smart-fire-tv/6562189.p?skuId=6562189
Nice but bad experience
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice tv but came defective wish i didnt have to have this experince.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi MariaV! Thank you for your feedback. We're sorry to hear that your Insignia™ 58" Class F30 Series LED 4K UHD Smart Fire TV arrived defective. We understand how frustrating this must be and wish you didn't have to go through this experience
If you need further assistance, feel free to let us know, we are here to help. |Angelica| Insignia Products| https://www.bestbuy.com/site/best-buy-brands/support/pcmcat1693515381920.c?id=pcmcat1693515381920
Find a different brand
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We simply have had an awful experience with this tv. We’re on our second one and neither work properly/reliable. Lots of connectivity issues.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your experience with the Insignia™ 58" Class F30 Series LED 4K UHD Smart Fire TV. We're sorry to hear that you've encountered connectivity issues and that both units did not meet your expectations. Your feedback is important to us, and we will definitely take it into account as we strive to improve our products and the overall customer experience. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-58-class-f30-series-led-4k-uhd-smart-fire-tv/6562189.p?skuId=6562189
Insagnia television.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound on this tv is very deep. It echos. I tried checking the setting but no fix.
No, I would not recommend this to a friendParental control
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Parental control options are terrible. It blocks all apps and not individual apps. Therefore you are stuck having to put passwords for every app, or unblocking all apps.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback regarding the parental control options on your Insignia™ Smart Fire TV. We appreciate your insights as they help us understand how to better meet the needs of our users. Your thoughts on individual app controls will be taken into account, and we’re grateful for your engagement in helping us improve the overall experience for our customers. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-58-class-f30-series-led-4k-uhd-smart-fire-tv/6562189.p?skuId=6562189
Not worth it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had nothing but trouble with the tv. It shuts off randomly and now want even load all the way. A big waste of money.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi RebeccaT, we apologize for any frustration you encountered. We’re committed to improving, and your feedback helps us do better. - Carl | Insignia Products
Won't turn off with remote....
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this tv for a couple weeks and now it won't turn off! I'm having to unplug it!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I apologize for any inconvenience you’re experiencing with your TV. Unfortunately, I don’t have the capability to troubleshoot or provide technical support for specific devices. I recommend reaching out to the customer support to diagnose and resolve the issue. Thank you for your understanding, and I hope you find a solution soon!
- Carl | Insignia Products
Wrong TV... different brand
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never after many phone calls did I ever get the TV I ordered they sent a smaller one and a completely different brand
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're extremely sorry to hear that you never received the TV you ordered, and instead received a smaller one from a different brand. This is unacceptable and we apologize for the frustration and inconvenience this has caused. We understand the importance of accuracy and timely delivery, and we fell short of that standard in your case. We're taking immediate action to investigate this issue and ensure it doesn't happen again in the future. We'd like to make things right by providing a full refund and a prepaid return shipping label for the incorrect TV. Please let us know how we can further make up for our mistake. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-58-class-f30-series-led-4k-uhd-smart-fire-tv/6562189.p?skuId=6562189
BAD ALL AROUND
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ALL BAD PROGRAMING BY FIRE TV. HAVE ALL KINDS OF ACOUNTS BY AMAZON SAY GOOD BY TO SUBSCRIBE YOU ALL READY HAVE
No, I would not recommend this to a friend58" insignia
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return it would not get past language option.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi,
Thanks for your review.
Do reset for remote control by pressing and holding meue+back+left button for 10 seconds. It can be paired and past the OOBE setting
Please help
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hi, We bought tv for a prize and when opened it was past return date and broken
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're really sorry to hear about the issues with your TV. It’s frustrating to receive a product that’s damaged and outside the return window. If you haven’t already, please contact our customer support team to see if there are any options available for you. They may be able to assist with a resolution or offer guidance on next steps. Thank you for bringing this to our attention. Keith | Insignia Support https://www.bestbuy.com/site/insignia-58-class-f30-series-led-4k-uhd-smart-fire-tv/6562189.p?skuId=6562189