Customer Ratings & Reviews
- Model:
- NS-58DF620NA20
- SKU:
- 6355437
Rating by feature
- Picture Quality
Rating 3.6 out of 5 stars
- Sound Quality
Rating 3.5 out of 5 stars
- Brightness
Rating 3.7 out of 5 stars
Customers are saying
Customers admire the 58" Class LED 4K UHD Smart Fire TV Edition TV for its exceptional picture quality, affordable price, and user-friendly interface. Many users rave about the stunning visuals and immersive sound experience, while others appreciate the great value for money. The convenience of the built-in Fire TV platform is also a popular feature among customers.
This summary was generated by AI based on customer reviews.
No Sound
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like a bunch of other reviewers, this tv cuts sound off intermittently after the last Fire Stick OS update. I've been dealing with this for months and finally searched for an answer, only to find it's a defect. Sometimes it comes back after turning it off and on. Sometimes it doesn't. Going into the settings and doing a full reset will usually restore it. Or you can physically get up 10 times a day and plug in and unplug headphones, which also resets it. Because it was working prior to the software update, and because so many people have this problem this appears to be a software glitch. But Best Buy won't fix it. For a tv that's a few months old, this is unacceptable. I have sworn off Best Buy and will never buy another product there.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .This sound issue can be fixed via FW update and adjusting the sound settings.
Here are the steps:
First part: Update software to latest version.
Step 1: Connect WiFi, go to main menu, select "Settings".
Step 2: Select Device & Software.
Step 3: Select "About".
Step 4: Select Downloading Update.
Step 5: Install the software, TV shows software version.
Second part: Sound setting after software update:
Step 6: Return to main menu, select Settings.
Step 7: Select "Display & Sounds".
Step 8: Select "Audio Output".
Step 9: TV Speaker select ON.
When you finish, the sound should be recovered.
Compromised Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV as promotion during black Friday sales. It was working fine for a week and then started noticing audio issues. Audio cuts off suddenly and comes back after few seconds/minutes. Tried resetting the TV which didnt help. Turned the audio output to Dolby which worked OK for few days. Now its back again. Will be buying a sound bar to see if that does any good. If not, will have to return the TV. Best Buy is a big company with excellent reputation and this shouldnt be happening with their products. This is not just one TV, looking at the reviews here, this is definitely a compromised product. Best Buy/Insignia should work on this and get an upgrade to fix this.. Disappointed...
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .This sound issue can be fixed via FW update and adjusting the sound settings.
Here are the steps:
First part: Update software to latest version.
Step 1: Connect WiFi, go to main menu, select "Settings".
Step 2: Select Device & Software.
Step 3: Select "About".
Step 4: Select Downloading Update.
Step 5: Install the software, TV shows software version.
Second part: Sound setting after software update:
Step 6: Return to main menu, select Settings.
Step 7: Select "Display & Sounds".
Step 8: Select "Audio Output".
Step 9: TV Speaker select ON.
When you finish, the sound should be recovered.
Software Issue
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has some software issue, often times sound goes away. I have a sound bar which has helped a lot to use this product. If you buy this make sure you have some bluetooth speaker handy.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .This sound issue can be fixed via FW update and adjusting the sound settings.
Here are the steps:
First part: Update software to latest version.
Step 1: Connect WiFi, go to main menu, select "Settings".
Step 2: Select Device & Software.
Step 3: Select "About".
Step 4: Select Downloading Update.
Step 5: Install the software, TV shows software version.
Second part: Sound setting after software update:
Step 6: Return to main menu, select Settings.
Step 7: Select "Display & Sounds".
Step 8: Select "Audio Output".
Step 9: TV Speaker select ON.
When you finish, the sound should be recovered.
Good image, Bad audio quality.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv during the Black Friday 2019 special, after few months the audio is not working properly, the audio sometimes cut off and all the time is not synchronized. Poor quality.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .This sound issue can be fixed via FW update and adjusting the sound settings.
Here are the steps:
First part: Update software to latest version.
Step 1: Connect WiFi, go to main menu, select "Settings".
Step 2: Select Device & Software.
Step 3: Select "About".
Step 4: Select Downloading Update.
Step 5: Install the software, TV shows software version.
Second part: Sound setting after software update:
Step 6: Return to main menu, select Settings.
Step 7: Select "Display & Sounds".
Step 8: Select "Audio Output".
Step 9: TV Speaker select ON.
When you finish, the sound should be recovered.
Excellent Buy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this during Black Friday at a great deal! I'm really happy with this purchase. With the preinstalled Amazon Fire and the bonus Echo Dot, it made watching more easy and enjoyable!
I would recommend this to a friendWouldn’t buy again
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound drops intermittently for no reason, when watching apps like Netflix or Hulu it will disconnect from streaming and you have to play it again. Multiple times you have to replay your movie.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .This sound issue can be fixed via FW update and adjusting the sound settings.
Here are the steps:
First part: Update software to latest version.
Step 1: Connect WiFi, go to main menu, select "Settings".
Step 2: Select Device & Software.
Step 3: Select "About".
Step 4: Select Downloading Update.
Step 5: Install the software, TV shows software version.
Second part: Sound setting after software update:
Step 6: Return to main menu, select Settings.
Step 7: Select "Display & Sounds".
Step 8: Select "Audio Output".
Step 9: TV Speaker select ON.
When you finish, the sound should be recovered.
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this TV as part of the Black Friday promotion. As many other people have reviewed there is a serious flaw with the sound on this tv. The tv worked flawlessly for about 3 weeks and now the tv speakers have been turned off and the sound settings for the tv are grayed out and can not be turned back on. Have tried all the suggestions of power cycling and resetting tv to default settings to no avail. Insignia blames it on the Fire OS and Amazon blames it on Insignia. Soooo the consumer if the one one in the middle with a tv that doesn’t work. If I return it, yes I would get refund but what tv can I get close to this size for $200? So the alternative is to buy a cheap sound bar and hope it’s a software issue and not a hardware issue and it will be fixed in a future software or firmware update. I have confirmed a soundbar will work with the tv. Do yourself a favor and avoid buying this tv until the issue is fixed.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .This sound issue can be fixed via FW update and adjusting the sound settings.
Here are the steps:
First part: Update software to latest version.
Step 1: Connect WiFi, go to main menu, select "Settings".
Step 2: Select Device & Software.
Step 3: Select "About".
Step 4: Select Downloading Update.
Step 5: Install the software, TV shows software version.
Second part: Sound setting after software update:
Step 6: Return to main menu, select Settings.
Step 7: Select "Display & Sounds".
Step 8: Select "Audio Output".
Step 9: TV Speaker select ON.
When you finish, the sound should be recovered.
Great
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice TV, colors look beautiful, but if your content is low quality then your going to get doo doo picture. BUT if your place good source material you will love the colors for this price range!
I would recommend this to a friend- Pros mentioned:Picture quality
You get what you pay for
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Software has problems. See online discussion groups re: interruptions in sound and service. Super cheap, you get what you pay for. Screen is good.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .This sound issue can be fixed via FW update and adjusting the sound settings.
Here are the steps:
First part: Update software to latest version.
Step 1: Connect WiFi, go to main menu, select "Settings".
Step 2: Select Device & Software.
Step 3: Select "About".
Step 4: Select Downloading Update.
Step 5: Install the software, TV shows software version.
Second part: Sound setting after software update:
Step 6: Return to main menu, select Settings.
Step 7: Select "Display & Sounds".
Step 8: Select "Audio Output".
Step 9: TV Speaker select ON.
When you finish, the sound should be recovered.
- Pros mentioned:Picture quality
Volume cuts out quite frequently
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv worked great for the first month but then the sound began cutting out. It'll cut out at least 3 times during a movie. Picture is great.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .This sound issue can be fixed via FW update and adjusting the sound settings.
Here are the steps:
First part: Update software to latest version.
Step 1: Connect WiFi, go to main menu, select "Settings".
Step 2: Select Device & Software.
Step 3: Select "About".
Step 4: Select Downloading Update.
Step 5: Install the software, TV shows software version.
Second part: Sound setting after software update:
Step 6: Return to main menu, select Settings.
Step 7: Select "Display & Sounds".
Step 8: Select "Audio Output".
Step 9: TV Speaker select ON.
When you finish, the sound should be recovered.
Only had a month and the sound constantly goes out
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV for black friday, I was excited it was only $200 for the size and it being 4K and smart, and came with Amazon echo dot, but a week or so ago the sound d started going out while watching I, I would restart, unplugged, or just turn it off for a while and it would play sound, but it doesn't solve the problem! $200 is lower than the original price but it is still a good chunk of money on something having issues for multiple people!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .This sound issue can be fixed via FW update and adjusting the sound settings.
Here are the steps:
First part: Update software to latest version.
Step 1: Connect WiFi, go to main menu, select "Settings".
Step 2: Select Device & Software.
Step 3: Select "About".
Step 4: Select Downloading Update.
Step 5: Install the software, TV shows software version.
Second part: Sound setting after software update:
Step 6: Return to main menu, select Settings.
Step 7: Select "Display & Sounds".
Step 8: Select "Audio Output".
Step 9: TV Speaker select ON.
When you finish, the sound should be recovered.
Good TV... when the sound works
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV when it was a Black Friday deal this past November, and ever since then, I have been having intermittent issues with my sound. I reached out to Insignia back in the spring, and they gave me a fix to try out. That fix worked maybe for 3-4 days, and then the sound would randomly cut out again. I will occasionally go through the fix again if it's been a while since I have done it, but I am at the point now that my TV is better of being connected to a bluetooth speaker all the time. Very disappointing.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .This sound issue can be fixed via FW update and adjusting the sound settings.
Here are the steps:
First part: Update software to latest version.
Step 1: Connect WiFi, go to main menu, select "Settings".
Step 2: Select Device & Software.
Step 3: Select "About".
Step 4: Select Downloading Update.
Step 5: Install the software, TV shows software version.
Second part: Sound setting after software update:
Step 6: Return to main menu, select Settings.
Step 7: Select "Display & Sounds".
Step 8: Select "Audio Output".
Step 9: TV Speaker select ON.
When you finish, the sound should be recovered.
Best return of value!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am using this TV brand first time, one of my friends recommended me, he used similar brand for 7 years. Someone told me this is Best Buy brand. Proud being a best buyer!
I would recommend this to a friendInsignia™ - 58" Class LED 4K UHD Smart Fire TV Edi
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV was good while it lasted, but since I purchased the geek squad protection, when it unexpectedly died they took care of everything.
I would recommend this to a friendGreat value for price
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased it for Thanksgiving at a lower price. Had some sound issues but got it resolved from themanufacturer warranty. Thank you Geek Squd for excellent service.
I would recommend this to a friend- Pros mentioned:Picture quality
Don't waste your money!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible TV! We got it all updated and set up, and it was AMAZING, great picture, phenomenal sound... and THEN... NO sound... I did a little bit of research on this model, and it's a common issue, an issue only corrected by geek squad, or returning the TV! If you are considering purchasing this television, take my advise, DON'T!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .This sound issue can be fixed via FW update and adjusting the sound settings.
Here are the steps:
First part: Update software to latest version.
Step 1: Connect WiFi, go to main menu, select "Settings".
Step 2: Select Device & Software.
Step 3: Select "About".
Step 4: Select Downloading Update.
Step 5: Install the software, TV shows software version.
Second part: Sound setting after software update:
Step 6: Return to main menu, select Settings.
Step 7: Select "Display & Sounds".
Step 8: Select "Audio Output".
Step 9: TV Speaker select ON.
When you finish, the sound should be recovered.
Great tv for the price.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not a big tv person but this was a Black Friday steal. The only issue I’m having is my WiFi connection will not stay Connected. Other then that the tv is great.
I would recommend this to a friendTv
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love Love worked as described ans easy to assemble. I would definitely purchase from this company again. I am a satisfied customer.
I would recommend this to a friendOnce had a failure but mostly great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mother board broken once and sound of the TV will cut off entirely time to time. But the Geek squad came to fix and it's as good as new
I would recommend this to a friendGeek squad is worthless
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Open box with universal or new remote that did not work. 2 hours waiting online and on the phone on hold to mow less tell me they can't help me.
I would recommend this to a friend