Customer Ratings & Reviews
- Model:
- NS-58DF620NA20
- SKU:
- 6355437
Rating by feature
- Picture Quality
Rating 3.6 out of 5 stars
- Sound Quality
Rating 3.5 out of 5 stars
- Brightness
Rating 3.7 out of 5 stars
Customers are saying
Customers admire the 58" Class LED 4K UHD Smart Fire TV Edition TV for its exceptional picture quality, affordable price, and user-friendly interface. Many users rave about the stunning visuals and immersive sound experience, while others appreciate the great value for money. The convenience of the built-in Fire TV platform is also a popular feature among customers.
This summary was generated by AI based on customer reviews.
Could not give 0 stars. Stay away from this TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No Customer support whatsoever. Bought this TV in Nov 2019 and as soon as I started using the TV, issues started immediately. Audio output from the TV cuts off intermittently while using the TV. Complained to BestBuy about it - but their response was appalling - twice washing off their hands and asking me to contact Insignia directly. On the other hand - I have been trying to contact Insignia and are never available over phone / email for customer support. Will never buy an Insignia TV again and now I am also thinking of buying an product from BestBuy - coming from a customer who has shopped continuously for 5 years in a row
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .This sound issue can be fixed via FW update and adjusting the sound settings.
Here are the steps:
First part: Update software to latest version.
Step 1: Connect WiFi, go to main menu, select "Settings".
Step 2: Select Device & Software.
Step 3: Select "About".
Step 4: Select Downloading Update.
Step 5: Install the software, TV shows software version.
Second part: Sound setting after software update:
Step 6: Return to main menu, select Settings.
Step 7: Select "Display & Sounds".
Step 8: Select "Audio Output".
Step 9: TV Speaker select ON.
When you finish, the sound should be recovered.
Has issues
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has issues. It overall works ok but the sound is very glitchy. Regardless of your set up it has problems. It lags when wired but not Bluetooth which is weird. Crashes sometimes and again plagued with sound problems.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .This sound issue can be fixed via FW update and adjusting the sound settings.
Here are the steps:
First part: Update software to latest version.
Step 1: Connect WiFi, go to main menu, select "Settings".
Step 2: Select Device & Software.
Step 3: Select "About".
Step 4: Select Downloading Update.
Step 5: Install the software, TV shows software version.
Second part: Sound setting after software update:
Step 6: Return to main menu, select Settings.
Step 7: Select "Display & Sounds".
Step 8: Select "Audio Output".
Step 9: TV Speaker select ON.
When you finish, the sound should be recovered.
- Pros mentioned:Price
Junk - sound doesn't work after a few months
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheaply made tv for Black Friday. Sound stopped working after a software update. It's been months and Insignia hasn't rolled back the update or resolved the issue.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .This sound issue can be fixed via FW update and adjusting the sound settings.
Here are the steps:
First part: Update software to latest version.
Step 1: Connect WiFi, go to main menu, select "Settings".
Step 2: Select Device & Software.
Step 3: Select "About".
Step 4: Select Downloading Update.
Step 5: Install the software, TV shows software version.
Second part: Sound setting after software update:
Step 6: Return to main menu, select Settings.
Step 7: Select "Display & Sounds".
Step 8: Select "Audio Output".
Step 9: TV Speaker select ON.
When you finish, the sound should be recovered.
Audio issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV on Black Friday as the deal was so attractive. It was fine for the first few weeks then some audio issues started. The sound stops automatically out of nowhere but the video keeps playing smoothly like there is no problem. After few minutes it comes back again. It happens frequently. Tried resetting but nothing seems to solve the issue. Now I need to schedule a return pick up for this TV.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .This sound issue can be fixed via FW update and adjusting the sound settings.
Here are the steps:
First part: Update software to latest version.
Step 1: Connect WiFi, go to main menu, select "Settings".
Step 2: Select Device & Software.
Step 3: Select "About".
Step 4: Select Downloading Update.
Step 5: Install the software, TV shows software version.
Second part: Sound setting after software update:
Step 6: Return to main menu, select Settings.
Step 7: Select "Display & Sounds".
Step 8: Select "Audio Output".
Step 9: TV Speaker select ON.
When you finish, the sound should be recovered.
Issues with the audio
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Months after purchasing this TV, the audio has been going in and out. The duration of which there is no sound has been gradually increasing. At times, it could be up to five minutes with no sound.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .This sound issue can be fixed via FW update and adjusting the sound settings.
Here are the steps:
First part: Update software to latest version.
Step 1: Connect WiFi, go to main menu, select "Settings".
Step 2: Select Device & Software.
Step 3: Select "About".
Step 4: Select Downloading Update.
Step 5: Install the software, TV shows software version.
Second part: Sound setting after software update:
Step 6: Return to main menu, select Settings.
Step 7: Select "Display & Sounds".
Step 8: Select "Audio Output".
Step 9: TV Speaker select ON.
When you finish, the sound should be recovered.
Faulty product don't buy it
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a doubt about this brand but, as it was assured by best but for 1 year I thought will give a try. I got 2 of them one for me and one for my parents, both of them has issue with sound now, sound turns off all of a sudden and works again after couple. This was couple times day every day but now a days its very frequent. I have contacted best buy they have worst costumer service ever its been more than 3 months i have reported issue and they haven’t repaired it and keep canceling appointments and say no to replace the TV Will Never buy Insignia products again
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .This sound issue can be fixed via FW update and adjusting the sound settings.
Here are the steps:
First part: Update software to latest version.
Step 1: Connect WiFi, go to main menu, select "Settings".
Step 2: Select Device & Software.
Step 3: Select "About".
Step 4: Select Downloading Update.
Step 5: Install the software, TV shows software version.
Second part: Sound setting after software update:
Step 6: Return to main menu, select Settings.
Step 7: Select "Display & Sounds".
Step 8: Select "Audio Output".
Step 9: TV Speaker select ON.
When you finish, the sound should be recovered.
Constant sound problems
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound keeps cutting out on this TV. Read many, many reviews stating the same problem. Unfortunately, read them AFTER my purchase. Black Friday deal was fantastic, this TV has not been.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .This sound issue can be fixed via FW update and adjusting the sound settings.
Here are the steps:
First part: Update software to latest version.
Step 1: Connect WiFi, go to main menu, select "Settings".
Step 2: Select Device & Software.
Step 3: Select "About".
Step 4: Select Downloading Update.
Step 5: Install the software, TV shows software version.
Second part: Sound setting after software update:
Step 6: Return to main menu, select Settings.
Step 7: Select "Display & Sounds".
Step 8: Select "Audio Output".
Step 9: TV Speaker select ON.
When you finish, the sound should be recovered.
Disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great until the sound started to go in and out. Called insignia and was told to have a technician come. They won’t replace this for me and it’s been very disappointing.
No, I would not recommend this to a friendPROBLEM
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv was a nightmare! Have owned insignia before, no problems. This “smart tv” was a gift for son & his family. Worked great for a few months, then sound issues & unable to connect to certain networks (ie; Disney plus and a few others). Voice eventually went completely out, over a holiday with 4 kids home from school! Due to pandemic had to return to store & get a new one. Guess what...a few months later same issue (embarrassed gift giver). Had service call, wait for 30 days, got new part, fingers crossed!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .This sound issue can be fixed via FW update and adjusting the sound settings.
Here are the steps:
First part: Update software to latest version.
Step 1: Connect WiFi, go to main menu, select "Settings".
Step 2: Select Device & Software.
Step 3: Select "About".
Step 4: Select Downloading Update.
Step 5: Install the software, TV shows software version.
Second part: Sound setting after software update:
Step 6: Return to main menu, select Settings.
Step 7: Select "Display & Sounds".
Step 8: Select "Audio Output".
Step 9: TV Speaker select ON.
When you finish, the sound should be recovered.
problems with sounds
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it looks like its a common issues for this product about losing its sounds. they had to come back over 4 times to try to repair it and up to now i still have issues with it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .This sound issue can be fixed via FW update and adjusting the sound settings.
Here are the steps:
First part: Update software to latest version.
Step 1: Connect WiFi, go to main menu, select "Settings".
Step 2: Select Device & Software.
Step 3: Select "About".
Step 4: Select Downloading Update.
Step 5: Install the software, TV shows software version.
Second part: Sound setting after software update:
Step 6: Return to main menu, select Settings.
Step 7: Select "Display & Sounds".
Step 8: Select "Audio Output".
Step 9: TV Speaker select ON.
When you finish, the sound should be recovered.
Got the TV with wrong dimensions
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had booked 58 inch TV, but received 1 with 50 inches. Also when I opened the box, the TV had minor scratches around the edges. Overall TV works fine, so I din return or exchange it.
No, I would not recommend this to a friendPlease do not buy this TV!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please don’t buy this product. I bought this during Black Friday 2019. The sound constantly goes out. A quick internet search will show this is a common issue with this model. Today the display died. I spent $200 on this and I all I have left is the free echo dot. Spend more and buy a good product.
No, I would not recommend this to a friendNot good
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Christmas present for my son, to many problems with audio and streaming, impossible to look a full movie, i report the issues to the manufacturer but still no answer because corona virus, look at internet and this model Insignia™ - 58" Class - LED - 2160p - Smart - 4K UHD TV with HDR - Fire TV Edition very popular with the same problems
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .This sound issue can be fixed via FW update and adjusting the sound settings.
Here are the steps:
First part: Update software to latest version.
Step 1: Connect WiFi, go to main menu, select "Settings".
Step 2: Select Device & Software.
Step 3: Select "About".
Step 4: Select Downloading Update.
Step 5: Install the software, TV shows software version.
Second part: Sound setting after software update:
Step 6: Return to main menu, select Settings.
Step 7: Select "Display & Sounds".
Step 8: Select "Audio Output".
Step 9: TV Speaker select ON.
When you finish, the sound should be recovered.
- Pros mentioned:Picture quality
Sound died after 8 months
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price, picture was pretty decent. However, the audio no longer functions after just 8 months. Do not recommend.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .This sound issue can be fixed via FW update and adjusting the sound settings.
Here are the steps:
First part: Update software to latest version.
Step 1: Connect WiFi, go to main menu, select "Settings".
Step 2: Select Device & Software.
Step 3: Select "About".
Step 4: Select Downloading Update.
Step 5: Install the software, TV shows software version.
Second part: Sound setting after software update:
Step 6: Return to main menu, select Settings.
Step 7: Select "Display & Sounds".
Step 8: Select "Audio Output".
Step 9: TV Speaker select ON.
When you finish, the sound should be recovered.
Bad TV no help from BestBuy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV was delivered 12/1/19 and was not unboxed till 12/25/19, a Christmas gift. TV was great till 1/10 when TV speakers would shut off by them self. Greek Squad tried to help on 1/14/19 and speakers were ok for a day. Called Geek Squad today 1/18/19 and they just didn't want to help me and advise to call manufacturer. I have many items from Best Buy, not a good way to handle a customer and a TV purchased.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .This sound issue can be fixed via FW update and adjusting the sound settings.
Here are the steps:
First part: Update software to latest version.
Step 1: Connect WiFi, go to main menu, select "Settings".
Step 2: Select Device & Software.
Step 3: Select "About".
Step 4: Select Downloading Update.
Step 5: Install the software, TV shows software version.
Second part: Sound setting after software update:
Step 6: Return to main menu, select Settings.
Step 7: Select "Display & Sounds".
Step 8: Select "Audio Output".
Step 9: TV Speaker select ON.
When you finish, the sound should be recovered.
- Pros mentioned:Picture quality
No sound
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quit working after less than a month picture is fine but slow operating system and no sound.
No, I would not recommend this to a friend Worst choice ever
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has become apparent with the social distancing and being at home that these televisions are flawed. I purchased 3 on Black Friday, waited a month and had them mounted, etc...that service was fine. These televisions randomly cut out on the sound...all 3 - random times and for random lengths. I wish I had known, but now I am stuck with 3 pieces of crap mounted to my walls. Do not purchase - you will regret it. These were the biggest waste of money I have ever had.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .This sound issue can be fixed via FW update and adjusting the sound settings.
Here are the steps:
First part: Update software to latest version.
Step 1: Connect WiFi, go to main menu, select "Settings".
Step 2: Select Device & Software.
Step 3: Select "About".
Step 4: Select Downloading Update.
Step 5: Install the software, TV shows software version.
Second part: Sound setting after software update:
Step 6: Return to main menu, select Settings.
Step 7: Select "Display & Sounds".
Step 8: Select "Audio Output".
Step 9: TV Speaker select ON.
When you finish, the sound should be recovered.
- Pros mentioned:Picture quality
Poor sound quality
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture but sound keeps going in and out. Not pleased with this purchase would never by this brand again.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .This sound issue can be fixed via FW update and adjusting the sound settings.
Here are the steps:
First part: Update software to latest version.
Step 1: Connect WiFi, go to main menu, select "Settings".
Step 2: Select Device & Software.
Step 3: Select "About".
Step 4: Select Downloading Update.
Step 5: Install the software, TV shows software version.
Second part: Sound setting after software update:
Step 6: Return to main menu, select Settings.
Step 7: Select "Display & Sounds".
Step 8: Select "Audio Output".
Step 9: TV Speaker select ON.
When you finish, the sound should be recovered.
- Pros mentioned:Picture quality
defective product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is good but was occasionally working but now not working at all. Bought it on Black Friday. Never again!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Dog1991,
Thank you for taking the time to leave your review on our 58' HDTV. We know how important it is for you to have your TV working especially since its a recent purchase. We know how disheartening this is for you, so we would like to invite you to contact our team and we can work together on a resolution.
- Janína G. | Insignia Support | https://www.insigniaproducts.com/contact-us
- Cons mentioned:Speakers
Speakers out
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had it not even a year and the speakers have hone bad on it and I no longer have any sound.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .This sound issue can be fixed via FW update and adjusting the sound settings.
Here are the steps:
First part: Update software to latest version.
Step 1: Connect WiFi, go to main menu, select "Settings".
Step 2: Select Device & Software.
Step 3: Select "About".
Step 4: Select Downloading Update.
Step 5: Install the software, TV shows software version.
Second part: Sound setting after software update:
Step 6: Return to main menu, select Settings.
Step 7: Select "Display & Sounds".
Step 8: Select "Audio Output".
Step 9: TV Speaker select ON.
When you finish, the sound should be recovered.