Customer Ratings & Reviews
- Model:
- NS-58DF620NA20
- SKU:
- 6355437
Rating by feature
- Picture Quality
Rating 3.6 out of 5 stars
- Sound Quality
Rating 3.5 out of 5 stars
- Brightness
Rating 3.7 out of 5 stars
Customers are saying
Customers admire the 58" Class LED 4K UHD Smart Fire TV Edition TV for its exceptional picture quality, affordable price, and user-friendly interface. Many users rave about the stunning visuals and immersive sound experience, while others appreciate the great value for money. The convenience of the built-in Fire TV platform is also a popular feature among customers.
This summary was generated by AI based on customer reviews.
Do not buy this- save yourself
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV on Black Friday and thought it was a great deal. Well, in this instance you get what you pay for. After 15 days the audio started to fade out for 2-3 minutes. I would reboot the TV and the audio would come back, now the audio goes out for 20-30 minutes at a time. I purchased the geek squad warranty, they now want to replace the motherboard on my new TV. Geek-squad is useless . Shame on Best Buy for selling this Garbage.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .This sound issue can be fixed via FW update and adjusting the sound settings.
Here are the steps:
First part: Update software to latest version.
Step 1: Connect WiFi, go to main menu, select "Settings".
Step 2: Select Device & Software.
Step 3: Select "About".
Step 4: Select Downloading Update.
Step 5: Install the software, TV shows software version.
Second part: Sound setting after software update:
Step 6: Return to main menu, select Settings.
Step 7: Select "Display & Sounds".
Step 8: Select "Audio Output".
Step 9: TV Speaker select ON.
When you finish, the sound should be recovered.
What a peice of crap
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Today the sound stopped working just like all the other reviews here. I wish I had saw these reviews before I bought mine. You better pray me buying a soundbar fixes this piece of sh_t or I'll smash it in the lobby of your store where I bought it. Why would you ever sell something so crappy and pawn it off as a spectacular deal. These reviews have been posted here for quite a while. I'm never buying anything else from best buy again.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .This sound issue can be fixed via FW update and adjusting the sound settings.
Here are the steps:
First part: Update software to latest version.
Step 1: Connect WiFi, go to main menu, select "Settings".
Step 2: Select Device & Software.
Step 3: Select "About".
Step 4: Select Downloading Update.
Step 5: Install the software, TV shows software version.
Second part: Sound setting after software update:
Step 6: Return to main menu, select Settings.
Step 7: Select "Display & Sounds".
Step 8: Select "Audio Output".
Step 9: TV Speaker select ON.
When you finish, the sound should be recovered.
Not So great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For $200 you can't expect top notch. Sound likes to drop out. Not the best picture. Save up and buy a nicer tv.
No, I would not recommend this to a friendDefective product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV on Black Friday in 2019. It's was delivered late December of 2019. Within week or so the TV speakers stop working. volume keep getting cut off and on while watching tv. I reached out to bestbuy with absolutely no help what so ever. And i am still waiting for the parts to be shipped out so the geek squad can replace sound bar or speaker etc...... it's been over 2 months. This is ridiculous.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .This sound issue can be fixed via FW update and adjusting the sound settings.
Here are the steps:
First part: Update software to latest version.
Step 1: Connect WiFi, go to main menu, select "Settings".
Step 2: Select Device & Software.
Step 3: Select "About".
Step 4: Select Downloading Update.
Step 5: Install the software, TV shows software version.
Second part: Sound setting after software update:
Step 6: Return to main menu, select Settings.
Step 7: Select "Display & Sounds".
Step 8: Select "Audio Output".
Step 9: TV Speaker select ON.
When you finish, the sound should be recovered.
Not good!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The main board had a sound issue within a few weeks of purchase and the color picture is only average at best
No, I would not recommend this to a friendSound issues
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ever since we brought this TV home it’s had issues with sound being cut off when connected to any external device- chormecast, Nintendo switch, song blu ray player, MacBook and Alienware laptop. The sound would cut off randomly for about a minute and come back on. It’s also not hdmi port specific. We changed ports, cables, devices, reset the TV, and NOTHING works!! So disappointed.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .This sound issue can be fixed via FW update and adjusting the sound settings.
Here are the steps:
First part: Update software to latest version.
Step 1: Connect WiFi, go to main menu, select "Settings".
Step 2: Select Device & Software.
Step 3: Select "About".
Step 4: Select Downloading Update.
Step 5: Install the software, TV shows software version.
Second part: Sound setting after software update:
Step 6: Return to main menu, select Settings.
Step 7: Select "Display & Sounds".
Step 8: Select "Audio Output".
Step 9: TV Speaker select ON.
When you finish, the sound should be recovered.
Do not buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is crap...have issues with the sound every time I watch a movie...sound broke after 4 months. If I go to audio settings I see TV speakers OFF but there is no way to turn them ON. Sometimes I have to turn off the TV, or factory reset, by the time the sound is back I am already frustrated and dont care about watching a movie. I'll think better next time when ordering a crap brand by BB.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .This sound issue can be fixed via FW update and adjusting the sound settings.
Here are the steps:
First part: Update software to latest version.
Step 1: Connect WiFi, go to main menu, select "Settings".
Step 2: Select Device & Software.
Step 3: Select "About".
Step 4: Select Downloading Update.
Step 5: Install the software, TV shows software version.
Second part: Sound setting after software update:
Step 6: Return to main menu, select Settings.
Step 7: Select "Display & Sounds".
Step 8: Select "Audio Output".
Step 9: TV Speaker select ON.
When you finish, the sound should be recovered.
- Pros mentioned:Picture quality
Speaker/Sound Horrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound system sounds like the speakers are blown. The actually picture is great.
No, I would not recommend this to a friend AUDIO ISSUES
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great for a month, then the audio will cut out completely for up to 20 seconds randomly. Had the TV exchanged by Geek Squad when they wouldn't be able to replace the part necessary to fix it. A month later the new TV had the same issues, but can't be fixed due to current restrictions. It was a great sale on Black Friday, but its a bigger headache than its worth.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .This sound issue can be fixed via FW update and adjusting the sound settings.
Here are the steps:
First part: Update software to latest version.
Step 1: Connect WiFi, go to main menu, select "Settings".
Step 2: Select Device & Software.
Step 3: Select "About".
Step 4: Select Downloading Update.
Step 5: Install the software, TV shows software version.
Second part: Sound setting after software update:
Step 6: Return to main menu, select Settings.
Step 7: Select "Display & Sounds".
Step 8: Select "Audio Output".
Step 9: TV Speaker select ON.
When you finish, the sound should be recovered.
Tv
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv. It do be freezing something. Not that much, but you should expect that from any tv as such.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for taking the time out of your busy schedule to leave a review of the 58" Fire TV. I am sorry to read that the unit is freezing from time to time. Kindly contact us if you have any questions or concerns.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
Tv Audio went out in 3 months
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv audio went out close to March when I bough it in late November. We are in the middle of a pandemic and Best Buy is unable to send a technician out (understandably) but I am without a tv and don’t want to purchase a new one and be stuck with a gift card once they tell me it’s not repairable.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .This sound issue can be fixed via FW update and adjusting the sound settings.
Here are the steps:
First part: Update software to latest version.
Step 1: Connect WiFi, go to main menu, select "Settings".
Step 2: Select Device & Software.
Step 3: Select "About".
Step 4: Select Downloading Update.
Step 5: Install the software, TV shows software version.
Second part: Sound setting after software update:
Step 6: Return to main menu, select Settings.
Step 7: Select "Display & Sounds".
Step 8: Select "Audio Output".
Step 9: TV Speaker select ON.
When you finish, the sound should be recovered.
No sound after few months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound stopped working after few months. Very bad experience working with support team. Appointment canceled two times and finally said that they do not have parts without even checking. I got this TV in Thanksgiving deal. While approving replacement, they said they will only refund the deal price and I have to buy new tv and pay the difference
No, I would not recommend this to a friendSerious sound issues. Don’t buy this TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.insignia 58 inch fire tv 58DF620NA20 is having intermittent sound drop issues while watching. The video keeps playing and the audio cuts out indefinitely and comes back after sometime. Geek squad replaced the mother board as it was under warranty but the same issue came back after a month. I called insignia support and they will send the geek squad again to take a look.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .This sound issue can be fixed via FW update and adjusting the sound settings.
Here are the steps:
First part: Update software to latest version.
Step 1: Connect WiFi, go to main menu, select "Settings".
Step 2: Select Device & Software.
Step 3: Select "About".
Step 4: Select Downloading Update.
Step 5: Install the software, TV shows software version.
Second part: Sound setting after software update:
Step 6: Return to main menu, select Settings.
Step 7: Select "Display & Sounds".
Step 8: Select "Audio Output".
Step 9: TV Speaker select ON.
When you finish, the sound should be recovered.
fair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the picture quality is very poor and the left corner of screen is always giving dimmer picture.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi! We know that picture quality is really important for our customers like you. Since we realize that you want to enjoy your shows with a great image, please contact us on the link below so that we can check what could be happening with your unit.
Viridiana E.
Insignia Support.
https://www.insigniaproducts.com/contact-us
Crapped out just after warranty period.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There’s audio but no picture. Almost like the backlight is gone. So mad.
No, I would not recommend this to a friendFire tv will not connect
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv was working great, but last week we were having problems connecting to internet. Every other device in our home was able to connect to the network. I did a factory reset and now I cannot get it to do the initial update or have it connect to my Amazon account. I tried everything on the forums to get it to work, but had no success.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Sam,
Thank you for taking the time to review our 58" UHD Smart Fire TV Edition TV. I understand it is not connecting to the Internet and that can be frustrating. But, we would be happy to troubleshoot it for you and check your options. Please, use the link below to reach us at your earliest convenience.
Insignia Support
Miguel C.
https://www.insigniaproducts.com/contact-us
- Pros mentioned:Tv size
Arrived broken
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought it was a great Tv...For the price. But it arrived broken
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello there,
Thank you for taking the time to leave your review on our 58'' TV. We understand how disheartening it is to receive a purchase in less than normal conditions. Nonetheless, we hope our Best Buy team was able to provide you with assistance on getting this situation resolved for you. If you ever require further assistance, feel free to contact Insignia at any time.
- Janína G. | Insignia Support | https://www.insigniaproducts.com/contact-us
Insignia tv
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound intermittently goes out while watching on any channel is quite frustrating
No, I would not recommend this to a friend- Cons mentioned:Volume
Do not buy
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The volume goes out every 30 mins for about 2 mins
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .This sound issue can be fixed via FW update and adjusting the sound settings.
Here are the steps:
First part: Update software to latest version.
Step 1: Connect WiFi, go to main menu, select "Settings".
Step 2: Select Device & Software.
Step 3: Select "About".
Step 4: Select Downloading Update.
Step 5: Install the software, TV shows software version.
Second part: Sound setting after software update:
Step 6: Return to main menu, select Settings.
Step 7: Select "Display & Sounds".
Step 8: Select "Audio Output".
Step 9: TV Speaker select ON.
When you finish, the sound should be recovered.
Known audio issue
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.From the day I bought this tv 2 years ago in Black Friday the audio cuts off and take either a reset or unplugging to come back. It’s a known issue with the mother board on this model that’s why they put it on sale for so cheap to offload defective TVs. Guess you get what you pay for smh.,
No, I would not recommend this to a friend