Customer Ratings & Reviews
- Model:
- NS-58DF620NA20
- SKU:
- 6355437
Rating by feature
- Picture Quality
Rating 3.6 out of 5 stars
- Sound Quality
Rating 3.5 out of 5 stars
- Brightness
Rating 3.7 out of 5 stars
Customers are saying
Customers admire the 58" Class LED 4K UHD Smart Fire TV Edition TV for its exceptional picture quality, affordable price, and user-friendly interface. Many users rave about the stunning visuals and immersive sound experience, while others appreciate the great value for money. The convenience of the built-in Fire TV platform is also a popular feature among customers.
This summary was generated by AI based on customer reviews.
Worst TV
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was the worst television I have brought. The TV has not worked right since I purchased it. I have the Geek Squad replace the whole system because it could not be repaired. It continues to go black and with no screen, get fussy, and go black and white. I will never purchase this brand again.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, Missy.
I would like to express my concern about your experience with this 58" Fire TV. We deeply care about the performance of our products and I would like to further review your situation. This is why I kindly ask you to reach us at https://www.insigniaproducts.com/contact-us
Cesar G. - Insignia Support
Never again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Work good for about 1 month then started getting all the lines going across the tv.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello StarNelson, Thank you for taking the time to leave a quick review of the 58" Fire TV. I am sorry to read that you are having this issues with the unit. Please contact us to be able to check all possibilities. Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
Great Price
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After using for about 2 weeks it started glitching sometimes but other wise a good tv.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi!
Thanks for taking the time to review our Fire TV Edition, we are glad to read that you like this TV. However, i know that experiencing some glitches on the TV could be something annoying, so please feel free to contact us, so we can check your unit and determine what is happening, and offer you a solution for it. We will remain very attentive for your contact. Hector S. - Insignia Support https://www.insigniaproducts.com/contact-us
Non-stop Amazon ads forced on you!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The audio was broken. Took about a year and multiple home visits to finally fix it. Amazon Ads are SOOOO annoying and non-stop. They are imbedded into the TV so you can't do anything about them. If you want to see more Amazon ads forced on you buy this TV or any other Amazon Fire TV!
No, I would not recommend this to a friendThe product is defective
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Insignia™ – Fire TV Edition TV i have purchases is defective the company never provided service or replacement. Issues: 1) The speaker is not working 2) the display is not working and prompts error. 3) all applications crash and need constant restarting. Never buy @Bust buy - go to costco or wallmart
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .This sound issue can be fixed via FW update and adjusting the sound settings.
Here are the steps:
First part: Update software to latest version.
Step 1: Connect WiFi, go to main menu, select "Settings".
Step 2: Select Device & Software.
Step 3: Select "About".
Step 4: Select Downloading Update.
Step 5: Install the software, TV shows software version.
Second part: Sound setting after software update:
Step 6: Return to main menu, select Settings.
Step 7: Select "Display & Sounds".
Step 8: Select "Audio Output".
Step 9: TV Speaker select ON.
When you finish, the sound should be recovered.
Bad Tv
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have this TV for a couple months and the sound went out on it no sound coming from the speakers or my sound bar I called geek squad they came out and checked it out I need a new soundboard and then this whole Pandemic happen so couldn’t get it fixed I threw in the trash and buy me a Samsung 55 inch
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .This sound issue can be fixed via FW update and adjusting the sound settings.
Here are the steps:
First part: Update software to latest version.
Step 1: Connect WiFi, go to main menu, select "Settings".
Step 2: Select Device & Software.
Step 3: Select "About".
Step 4: Select Downloading Update.
Step 5: Install the software, TV shows software version.
Second part: Sound setting after software update:
Step 6: Return to main menu, select Settings.
Step 7: Select "Display & Sounds".
Step 8: Select "Audio Output".
Step 9: TV Speaker select ON.
When you finish, the sound should be recovered.
Horrible TV
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hi Guys Horrible TV has a big sound issue the tv has no sound does whatever he wants sometimes the sound works and most of the times there is no sound 6 times they change the motherboard of my tv the 7th time I just gave them back the tv and never I will buy this kind of tv omw to Samsung !!!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .This sound issue can be fixed via FW update and adjusting the sound settings.
Here are the steps:
First part: Update software to latest version.
Step 1: Connect WiFi, go to main menu, select "Settings".
Step 2: Select Device & Software.
Step 3: Select "About".
Step 4: Select Downloading Update.
Step 5: Install the software, TV shows software version.
Second part: Sound setting after software update:
Step 6: Return to main menu, select Settings.
Step 7: Select "Display & Sounds".
Step 8: Select "Audio Output".
Step 9: TV Speaker select ON.
When you finish, the sound should be recovered.
A big loss for Black Friday steals
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great screen and price. 2 months after bought sound started going out and glitches, tv began turning off by itself. Tried to get fix said it was not a manufacturer issue. Will never buy this brand again, def not worth the hassle. Black Friday steal was a dub for sure!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for taking the time out of your busy schedule to leave a review of the 58" Fire TV. I am sorry to read that you are having issues with the audio. Kindly contact us to be able to check all options.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
Sound goes out and picture buffers
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv appears to be a great tv for the price but after using it maybe once a month since its in the bedroom the sound goes out after 5 minutes of use and it constantly buffers. This started within a month or so of use. Definitely would not purchase this tv again.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for taking the time out of your busy schedule to leave a review of the 58" Fire TV. I am sorry to read that you are having issues with the audio. Kindly contact us to be able to check all options.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
Tv speaker is bad
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked fine for 1 month..then sound problem started..tv speakers turns off automatically without any reason and does not comes on ...it takes 3 to 5 minutes to come on ..sometimes even more...dont know what to do..bought this on black friday deal..lets see what Insignia customer care says
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .This sound issue can be fixed via FW update and adjusting the sound settings.
Here are the steps:
First part: Update software to latest version.
Step 1: Connect WiFi, go to main menu, select "Settings".
Step 2: Select Device & Software.
Step 3: Select "About".
Step 4: Select Downloading Update.
Step 5: Install the software, TV shows software version.
Second part: Sound setting after software update:
Step 6: Return to main menu, select Settings.
Step 7: Select "Display & Sounds".
Step 8: Select "Audio Output".
Step 9: TV Speaker select ON.
When you finish, the sound should be recovered.
Issue is sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound is mute intermittently. unplug & reset factory couldn't help me
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .This sound issue can be fixed via FW update and adjusting the sound settings.
Here are the steps:
First part: Update software to latest version.
Step 1: Connect WiFi, go to main menu, select "Settings".
Step 2: Select Device & Software.
Step 3: Select "About".
Step 4: Select Downloading Update.
Step 5: Install the software, TV shows software version.
Second part: Sound setting after software update:
Step 6: Return to main menu, select Settings.
Step 7: Select "Display & Sounds".
Step 8: Select "Audio Output".
Step 9: TV Speaker select ON.
When you finish, the sound should be recovered.
Worst purchase ever!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This television is barely bigger than the 55 inch version, yet it’s over $100 more. The sound stopped working just 3 days after we purchased it. Total waste of time and money!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .This sound issue can be fixed via FW update and adjusting the sound settings.
Here are the steps:
First part: Update software to latest version.
Step 1: Connect WiFi, go to main menu, select "Settings".
Step 2: Select Device & Software.
Step 3: Select "About".
Step 4: Select Downloading Update.
Step 5: Install the software, TV shows software version.
Second part: Sound setting after software update:
Step 6: Return to main menu, select Settings.
Step 7: Select "Display & Sounds".
Step 8: Select "Audio Output".
Step 9: TV Speaker select ON.
When you finish, the sound should be recovered.
Sound is crap
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for like a month and the sound just randomly goes out and nothing can be done to fix it. So if you like watching tv and movies with no sound at all this is the tv for you.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .This sound issue can be fixed via FW update and adjusting the sound settings.
Here are the steps:
First part: Update software to latest version.
Step 1: Connect WiFi, go to main menu, select "Settings".
Step 2: Select Device & Software.
Step 3: Select "About".
Step 4: Select Downloading Update.
Step 5: Install the software, TV shows software version.
Second part: Sound setting after software update:
Step 6: Return to main menu, select Settings.
Step 7: Select "Display & Sounds".
Step 8: Select "Audio Output".
Step 9: TV Speaker select ON.
When you finish, the sound should be recovered.
Its ok but not for me
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow and did not have all of our children's TV apps
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello there,
Thank you for taking the time to review our 58" UHD Smart Fire TV Edition TV. I understand it was too slow for you and that can be annoying. We are continuously working on improving or products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns about the TV, please, use the link below to reach us.
Insignia Support
Miguel C.
https://www.insigniaproducts.com/contact-us
Not the Best TV by Far!!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really bad tv not the best but for the price I guess.
No, I would not recommend this to a friendFroze and had to return it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it new, only had it for 6 days and it froze, I called insignia and they walked me through a hard reset process which was useless because like I said it was frozen and didn't help at all, ended up returning it and paying more for a Samsung, what a waste of time smh
No, I would not recommend this to a friendHORRIBLE PRODUCTS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had TV for less than a year and picture tub went out. HORRIBLE and Best Buy acted like they couldn't help me AT ALL! Horrible Customer Service will NEVER order from Best Buy again!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for taking the time out of your busy schedule to leave a review of the 58" Fire TV. I am sorry to read that you are having issues with the unit. Kindly contact us to be able to check all options.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
Garbage
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pure Garbage!!!! Had problems with it immediately and Best Buy and the manufacturer have made this purchase unbearable. The sound stopped working on it and due to coronavirus there’s been excuses and just delays on it. Don’t waste your money .
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .This sound issue can be fixed via FW update and adjusting the sound settings.
Here are the steps:
First part: Update software to latest version.
Step 1: Connect WiFi, go to main menu, select "Settings".
Step 2: Select Device & Software.
Step 3: Select "About".
Step 4: Select Downloading Update.
Step 5: Install the software, TV shows software version.
Second part: Sound setting after software update:
Step 6: Return to main menu, select Settings.
Step 7: Select "Display & Sounds".
Step 8: Select "Audio Output".
Step 9: TV Speaker select ON.
When you finish, the sound should be recovered.
Horrible
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I waited on purpose, a few months just to do a review. Do not waist your money. Best Buy needs to do better. I am fighting with them to replace this tv. I honestly feel like I’ve been scammed. I’ll never shop at Best Buy again. If I could give 0 stars I would.
No, I would not recommend this to a friendStay Away
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV after thanksgiving and the sound is not working now. Tried everything but we’re still watching silent films. Very upset that after 4 months of use it’s broken. Not worth the money.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .This sound issue can be fixed via FW update and adjusting the sound settings.
Here are the steps:
First part: Update software to latest version.
Step 1: Connect WiFi, go to main menu, select "Settings".
Step 2: Select Device & Software.
Step 3: Select "About".
Step 4: Select Downloading Update.
Step 5: Install the software, TV shows software version.
Second part: Sound setting after software update:
Step 6: Return to main menu, select Settings.
Step 7: Select "Display & Sounds".
Step 8: Select "Audio Output".
Step 9: TV Speaker select ON.
When you finish, the sound should be recovered.