Customer Ratings & Reviews
- Model:
- NS-58DF620NA20
- SKU:
- 6355437
Rating by feature
- Picture Quality
Rating 3.6 out of 5 stars
- Sound Quality
Rating 3.5 out of 5 stars
- Brightness
Rating 3.7 out of 5 stars
Customers are saying
Customers admire the 58" Class LED 4K UHD Smart Fire TV Edition TV for its exceptional picture quality, affordable price, and user-friendly interface. Many users rave about the stunning visuals and immersive sound experience, while others appreciate the great value for money. The convenience of the built-in Fire TV platform is also a popular feature among customers.
This summary was generated by AI based on customer reviews.
Lot of Software issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hi, while placing netflix, it will come out and asking for play again and when you play voice won't be coming. you need to wait 10 to 15 minutes then on tv. after 15 mts you can see voice. It will happen frequency every 3 to 6 mnts. It's worst expereince.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .This sound issue can be fixed via FW update and adjusting the sound settings.
Here are the steps:
First part: Update software to latest version.
Step 1: Connect WiFi, go to main menu, select "Settings".
Step 2: Select Device & Software.
Step 3: Select "About".
Step 4: Select Downloading Update.
Step 5: Install the software, TV shows software version.
Second part: Sound setting after software update:
Step 6: Return to main menu, select Settings.
Step 7: Select "Display & Sounds".
Step 8: Select "Audio Output".
Step 9: TV Speaker select ON.
When you finish, the sound should be recovered.
TV is not good
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought this tv was going to be great because I bought a 55” before and it was awesome, so far the color on the tv goes in and out and the sound does the same. It has been doing this for a while now and I still haven’t had it a year.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .This sound issue can be fixed via FW update and adjusting the sound settings.
Here are the steps:
First part: Update software to latest version.
Step 1: Connect WiFi, go to main menu, select "Settings".
Step 2: Select Device & Software.
Step 3: Select "About".
Step 4: Select Downloading Update.
Step 5: Install the software, TV shows software version.
Second part: Sound setting after software update:
Step 6: Return to main menu, select Settings.
Step 7: Select "Display & Sounds".
Step 8: Select "Audio Output".
Step 9: TV Speaker select ON.
When you finish, the sound should be recovered.
I wouldnt purchase again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Already had to call the geek squad to try and fix. I have only had it a little over a month, it has long periods of silence. Seems like until the tv stays on for a little while it has minutes of silence. Waiting doe it to get fixed or replaced
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Hazel,
Thanks for taking the time to leave your review on our 58'' Fire TV. We know that this purchase is important for you. We understand that you are disappointed with the outcome so far. We are glad that yo are at least receiving the assistance you deserve to get this fixed. If at any point you need further assistance, please do not hesitate to reach out to our team.
- Janína G. | Insignia Support | https://www.insigniaproducts.com/contact-us
Very bad tv
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has major sound issues. The sound of the tv goes off on its own and the applications restart on its own. i have returned one tv as it was under exchange period and got another one. Same issue and same problem.waste of money
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .This sound issue can be fixed via FW update and adjusting the sound settings.
Here are the steps:
First part: Update software to latest version.
Step 1: Connect WiFi, go to main menu, select "Settings".
Step 2: Select Device & Software.
Step 3: Select "About".
Step 4: Select Downloading Update.
Step 5: Install the software, TV shows software version.
Second part: Sound setting after software update:
Step 6: Return to main menu, select Settings.
Step 7: Select "Display & Sounds".
Step 8: Select "Audio Output".
Step 9: TV Speaker select ON.
When you finish, the sound should be recovered.
Sound cuts in and out
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound has cut in and out ever since I purchased. Ive been in the process of getting it fixed for the last 3 months but am no being told parts are not available and no one even came to look at it to identify the issue.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .This sound issue can be fixed via FW update and adjusting the sound settings.
Here are the steps:
First part: Update software to latest version.
Step 1: Connect WiFi, go to main menu, select "Settings".
Step 2: Select Device & Software.
Step 3: Select "About".
Step 4: Select Downloading Update.
Step 5: Install the software, TV shows software version.
Second part: Sound setting after software update:
Step 6: Return to main menu, select Settings.
Step 7: Select "Display & Sounds".
Step 8: Select "Audio Output".
Step 9: TV Speaker select ON.
When you finish, the sound should be recovered.
Worst service ever!!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound does not work. Still under warranty. Registered a case almost 2 months ago. No communication from BestBuy. It is a shame that they never worry about the registered cases for products that are still under warranty !!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .This sound issue can be fixed via FW update and adjusting the sound settings.
Here are the steps:
First part: Update software to latest version.
Step 1: Connect WiFi, go to main menu, select "Settings".
Step 2: Select Device & Software.
Step 3: Select "About".
Step 4: Select Downloading Update.
Step 5: Install the software, TV shows software version.
Second part: Sound setting after software update:
Step 6: Return to main menu, select Settings.
Step 7: Select "Display & Sounds".
Step 8: Select "Audio Output".
Step 9: TV Speaker select ON.
When you finish, the sound should be recovered.
Sound issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound stopped working after 3 months. Part to fix is out of stock. Best Buy offered to exchange but tv not in stock at store and store will not ship it. Currently using old tv while waiting for tv to get back in stock at my store.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .This sound issue can be fixed via FW update and adjusting the sound settings.
Here are the steps:
First part: Update software to latest version.
Step 1: Connect WiFi, go to main menu, select "Settings".
Step 2: Select Device & Software.
Step 3: Select "About".
Step 4: Select Downloading Update.
Step 5: Install the software, TV shows software version.
Second part: Sound setting after software update:
Step 6: Return to main menu, select Settings.
Step 7: Select "Display & Sounds".
Step 8: Select "Audio Output".
Step 9: TV Speaker select ON.
When you finish, the sound should be recovered.
Black Friday purchase
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't recommend this tv. We ended up returning it. It wouldn't stay synced with sound bar. And even without soundbar, the sound and video would not sync up correctly. Bb was easy to work with when I returned it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Rjb702,
Thank you so much for providing us with your honest feedback, I understand that buying a TV that doesn't work can be very frustrating. If you buy another one of our products and you get the same issue or a similar issue please contact us as soon as possible.
https://www.insigniaproducts.com/contact-us
Brian C. -Insignia Support
The TV fails to recognize speaker hardware
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound stops in the middle of viewing shows. Have to wait for the problem to self-resolve. It seems there is a glitch in how the software interacts with the hardware. It simply fails to register the speaker hardware.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .This sound issue can be fixed via FW update and adjusting the sound settings.
Here are the steps:
First part: Update software to latest version.
Step 1: Connect WiFi, go to main menu, select "Settings".
Step 2: Select Device & Software.
Step 3: Select "About".
Step 4: Select Downloading Update.
Step 5: Install the software, TV shows software version.
Second part: Sound setting after software update:
Step 6: Return to main menu, select Settings.
Step 7: Select "Display & Sounds".
Step 8: Select "Audio Output".
Step 9: TV Speaker select ON.
When you finish, the sound should be recovered.
Sounds problems
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine for a couple months but now the sounds cuts in and out a lot. Insignia said they would send a technician but not until after the quarantine is over. Will have to wait at least another month.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .This sound issue can be fixed via FW update and adjusting the sound settings.
Here are the steps:
First part: Update software to latest version.
Step 1: Connect WiFi, go to main menu, select "Settings".
Step 2: Select Device & Software.
Step 3: Select "About".
Step 4: Select Downloading Update.
Step 5: Install the software, TV shows software version.
Second part: Sound setting after software update:
Step 6: Return to main menu, select Settings.
Step 7: Select "Display & Sounds".
Step 8: Select "Audio Output".
Step 9: TV Speaker select ON.
When you finish, the sound should be recovered.
Poor Audio
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this TV as a Black Friday door buster deal. Have been having problems since the first week with the sound. I had to buy a Bluetooth speaker. Expected from a cheap door buster TV
No, I would not recommend this to a friendTerrible
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv a couple months ago and the sound goes out and very annoying especially when I can’t afford to be replaced or fixed only had for couple months and just been breaking down
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .This sound issue can be fixed via FW update and adjusting the sound settings.
Here are the steps:
First part: Update software to latest version.
Step 1: Connect WiFi, go to main menu, select "Settings".
Step 2: Select Device & Software.
Step 3: Select "About".
Step 4: Select Downloading Update.
Step 5: Install the software, TV shows software version.
Second part: Sound setting after software update:
Step 6: Return to main menu, select Settings.
Step 7: Select "Display & Sounds".
Step 8: Select "Audio Output".
Step 9: TV Speaker select ON.
When you finish, the sound should be recovered.
Horrible and Horrible!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV would go on mute by itself. It pauses and volume will come back once you un-pause. Even terrible is Best Buy/Geek Squad response on my requests to fix the TV. NEVER BUY!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .This sound issue can be fixed via FW update and adjusting the sound settings.
Here are the steps:
First part: Update software to latest version.
Step 1: Connect WiFi, go to main menu, select "Settings".
Step 2: Select Device & Software.
Step 3: Select "About".
Step 4: Select Downloading Update.
Step 5: Install the software, TV shows software version.
Second part: Sound setting after software update:
Step 6: Return to main menu, select Settings.
Step 7: Select "Display & Sounds".
Step 8: Select "Audio Output".
Step 9: TV Speaker select ON.
When you finish, the sound should be recovered.
Frequent Problem
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV causing continues problem. Sometime screen start fluctuations sometime it auto move apps on screen , recently audio is getting off and come back while we reset Fire tv .
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .This sound issue can be fixed via FW update and adjusting the sound settings.
Here are the steps:
First part: Update software to latest version.
Step 1: Connect WiFi, go to main menu, select "Settings".
Step 2: Select Device & Software.
Step 3: Select "About".
Step 4: Select Downloading Update.
Step 5: Install the software, TV shows software version.
Second part: Sound setting after software update:
Step 6: Return to main menu, select Settings.
Step 7: Select "Display & Sounds".
Step 8: Select "Audio Output".
Step 9: TV Speaker select ON.
When you finish, the sound should be recovered.
Won’t recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV on thanks giving deal. The sound system for this TV awkward. While playing video the sound system stops working and after I restart the TV it’s starts working.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We are sorry to hear about the speaker/audio problem you note.
To help with this, please try changing this setting on the TV: press the Home button on your remote control and select the Settings menu. Then navigate to the Display & Sounds menu followed by the Audio Output and TV Speakers menu. At the TV Speakers menu change the Setting to On.
David M. - Insignia Support
Sound keeps going off
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound goes off suddenly. Still no response from Support. They keep saying same. Never buy this TV
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .This sound issue can be fixed via FW update and adjusting the sound settings.
Here are the steps:
First part: Update software to latest version.
Step 1: Connect WiFi, go to main menu, select "Settings".
Step 2: Select Device & Software.
Step 3: Select "About".
Step 4: Select Downloading Update.
Step 5: Install the software, TV shows software version.
Second part: Sound setting after software update:
Step 6: Return to main menu, select Settings.
Step 7: Select "Display & Sounds".
Step 8: Select "Audio Output".
Step 9: TV Speaker select ON.
When you finish, the sound should be recovered.
TV is good but sound goes off
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its been 3 months and TV speaker turns off automatically and does not come back ON. It is very annoying and dont know how to get sound back on unless it automatically comes back...
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .This sound issue can be fixed via FW update and adjusting the sound settings.
Here are the steps:
First part: Update software to latest version.
Step 1: Connect WiFi, go to main menu, select "Settings".
Step 2: Select Device & Software.
Step 3: Select "About".
Step 4: Select Downloading Update.
Step 5: Install the software, TV shows software version.
Second part: Sound setting after software update:
Step 6: Return to main menu, select Settings.
Step 7: Select "Display & Sounds".
Step 8: Select "Audio Output".
Step 9: TV Speaker select ON.
When you finish, the sound should be recovered.
2 months after buying it stopped turning on
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was happy at first and then one day it didnt turn on..I waited a month for them to "try" and fix it..but never worked again..very disappointed..geek squad was very disappointing
No, I would not recommend this to a friendDo not buy
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buy this TV only if you want to see and NOT listen. This was my 3 rd same TV from Best Buy as replacement and all of them have the same problem. Do not buy.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .This sound issue can be fixed via FW update and adjusting the sound settings.
Here are the steps:
First part: Update software to latest version.
Step 1: Connect WiFi, go to main menu, select "Settings".
Step 2: Select Device & Software.
Step 3: Select "About".
Step 4: Select Downloading Update.
Step 5: Install the software, TV shows software version.
Second part: Sound setting after software update:
Step 6: Return to main menu, select Settings.
Step 7: Select "Display & Sounds".
Step 8: Select "Audio Output".
Step 9: TV Speaker select ON.
When you finish, the sound should be recovered.
horrible
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.horrible tv. nice at first but then your sound either does not occur when the tv is powered on, or the sound disappears during your show and does not come back.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We are sorry to hear about the speaker/audio problem you note.
To help with this, please try changing this setting on the TV: press the Home button on your remote control and select the Settings menu. Then navigate to the Display & Sounds menu followed by the Audio Output and TV Speakers menu. At the TV Speakers menu change the Setting to On.
David M. - Insignia Support