Customer Ratings & Reviews
- Model:
- NS-TDRG67W1
- SKU:
- 6420143
Rating by feature
- Capacity
Rating 4.4 out of 5 stars
- Dry Time
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers love the 6.7 Cu. Ft. Gas Dryer with Sensor Dry for its overall and drying performance, ease of use, and large capacity. Many appreciate its quiet operation and suitable size for smaller spaces. While the dryer offers various helpful settings and is considered a good value, a few customers have reported issues with the heating element.
This summary was generated by AI based on customer reviews.
Dries clothes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent lower end dryer. It’s for a rental unit and it does the job.
I would recommend this to a friendGas dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was one week late, no phone call or email received about late delivery
I would recommend this to a friendnot bad recommended
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We buy these at all our flips and rentals. would highly recommend.
I would recommend this to a friendJunk Brand!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk product, and brand. Heating element failed 15 months after purchase and dryer is out of warranty. Even the GeekSquad tech said that the Insignia brand is awful, and he recommended we purchase another dryer vs going the repair route, which we did.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm sorry to hear about your disappointing experience with the Insignia™ - 6.7 Cu. Ft. Gas Dryer. It's frustrating when a product doesn't meet expectations, especially when it fails shortly after the warranty period. Your feedback is valuable, and I hope your new dryer serves you better. -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Bad unit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This open box unit is a broken one with load noise.
No, I would not recommend this to a friendElectric Dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this dryer!! Service was excellent!! I always shop Best Buy!
I would recommend this to a friendBuyer Beware
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trash. Do not buy open box. Received an exchange I had to pay the difference out of pocket for same dryer. Dryer leaves clothes damp. Need to run 2 cycles. Highly do not recommend.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're very sorry to hear about your negative experience with the open-box dryer and the exchange process. It's unacceptable that you received a dryer that leaves clothes damp and requires multiple cycles. We understand your frustration, especially after having to pay the difference for an exchange.
We regret that the product did not meet your expectations. Please contact our customer support hotline at 1-877-467-4289 so we can further address this issue and explore potential solutions. - Carl | Insignia Products
Dryet
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The clothes take a very long time to dry. You need to dry two cycles.
No, I would not recommend this to a friendJuju
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer is a little confusing to navigate other than that it's fine
I would recommend this to a frienddid not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.gas dryer would not power up plug it in and nothing happen
No, I would not recommend this to a friendDisappointing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to like this item. Unfortunately, the drying time is much longer than my old dryer and the option selections are a bit hard to see and understand. Also, the door was installed on the wrong side. I know that I can change it myself, but...
No, I would not recommend this to a friendInsignia gas dryer stopped working
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product stopped working after 9 months. I called best buy to repair it and they told me the parts that are bad are not available. Hence forth I had to get a new dryer. This product was still covered under manufactures warranty
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 6.7 Cu. Ft. Gas Dryer. We're truly sorry to hear about the issues you encountered and the inconvenience it caused.
We take full responsibility for the situation and understand how frustrating it must have been to deal with a malfunctioning product and unavailable parts. Your feedback is invaluable, and we are committed to improving our products and services.
To address this, we would like to assist you further. Please reach out to our customer support team directly, and we will do our best to resolve this matter to your satisfaction. We appreciate your patience and understanding.
Thank you for bringing this to our attention, and we hope to restore your confidence in our brand. Rolf | Insignia Support https://www.bestbuy.com/site/insignia-6-7-cu-ft-gas-dryer-with-sensor-dry-white/6420143.p?skuId=6420143
Poor build quality dryer
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer is perfectly fine in terms of features but the build quality is less than ideal. The heating element failed shortly after the very lackluster 1 year warranty expired, which was an expensive $140 repair.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are sorry to hear about the issues with the build quality and the heating element failure. We understand how frustrating it can be to deal with repairs, especially after the warranty has expired. Your comments will help us improve the durability of our products and review our warranty policies. Your satisfaction is important to us, and we appreciate your support. Keith | Insignia Support
No power after 2 times of use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The control panel stopped working after 2 times of normal use
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Suez,
Thank you for writing a review about our Insignia™ - 6.7 Cu. Ft. 12-Cycle Gas Dryer - White. We understand that you are having issue with the product. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Insignia Products
Marites
www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Wrong product as a gift.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for a family member with small children. The tech could not get it hooked up. Now, it needs to be returned, after the "Return Date". Now, they're saying only I can go get the return done. Because my name is on the order. This was NOT set up right. Not sure I'd ever use BB for an appliance or a gift.
No, I would not recommend this to a friendWarranty not always guaranteed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for 3 to 4 months now. It no longer drys the load. Tec refused to come repair despite it being under warranty. I recommend buying somthing and somewhere else.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Chad! We sincerely apologize for the inconvenience you’ve encountered with yourInsignia™ 6.7 Cu. Ft. Gas Dryer with Sensor Dry and the service you received.
We understand how frustrating it can be when a product does not perform as expected, especially within the warranty period. Your feedback is important to us, and we are committed to resolving this issue promptly.
Please reach out to our customer service team at this link [https://www.bestbuy.com/site/best-buy-brands/support/pcmcat1693515381920.c?id=pcmcat1693515381920] so we can assist you further and ensure your dryer is repaired or replaced as per the warranty terms. We value your business and hope to restore your confidence in our products and services.
Thank you for your patience and understanding. |Angelica| Insignia Products| https://www.bestbuy.com/site/insignia-6-7-cu-ft-gas-dryer-with-sensor-dry-white/6420143.p?skuId=6420143
Geek squad is of no help, 3 hours zero resolution
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 8 months the igniter stopped working, it took a month just to schedule service and order parts. I wanted to just replace the dryer since it is under manufacturer warranty but the geek squad was literally awful to deal with.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Nader,
Thank you for writing a review about our Insignia™ - 6.7 Cu. Ft. 12-Cycle Gas Dryer - White . We understand that you are having issue with the product. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Insignia Support
Marites
www.Insigniaproducts.com
Open box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Indication of every function light one does not work
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your review of the Insignia 6.7 Cu. Ft. Gas Dryer with Sensor Dry. We're sorry to hear that the indication of every function has lights that do not work properly. We apologize for the frustration and inconvenience this may have caused. We take all feedback seriously and will investigate this issue further to determine the cause and find a solution. If you're experiencing any other issues with your dryer, please don't hesitate to reach out to our customer service team. We're committed to providing our customers with reliable and efficient products, and we appreciate your patience and understanding as we work to resolve this issue. Jeth | Insignia™ Support. https://www.bestbuy.com/site/insignia-6-7-cu-ft-gas-dryer-with-sensor-dry-white/6420143.p?skuId=6420143
This is not good one
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm 10 months old and it doesn't work anymore trash
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, BereniceM, for sharing your experience. We’re sorry to hear that your dryer stopped working after 10 months. Our goal is to provide reliable appliances, and we understand how frustrating it can be when they don’t meet expectations. Your feedback is valuable, and we appreciate you taking the time to share it. If you need assistance, our support team is happy to help. Tine | Insignia Support
Insignia is a joke
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer broke 6 months after purchase and trying to have it repaired by geek squad has turned into a nightmare
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback regarding your Insignia Gas Dryer. We are truly sorry to hear about the issues you've experienced and understand how frustrating it can be when a product does not meet your expectations.
At Insignia, we strive to provide high-quality appliances, and it is disheartening to learn that your dryer malfunctioned within such a short period of time. We take product reliability seriously, and your experience is not reflective of the standards we aim to uphold.
We recommend reaching out to our customer support team directly at 1-877-467-4289 so we can assist you further. Our goal is to resolve this issue and restore your confidence in our products.
Thank you for bringing this to our attention, and we hope to have the opportunity to make this right for you.