Customer Ratings & Reviews
- Model:
- NS-TDRG67W1
- SKU:
- 6420143
Rating by feature
- Capacity
Rating 4.4 out of 5 stars
- Dry Time
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers love the 6.7 Cu. Ft. Gas Dryer with Sensor Dry for its overall and drying performance, ease of use, and large capacity. Many appreciate its quiet operation and suitable size for smaller spaces. While the dryer offers various helpful settings and is considered a good value, a few customers have reported issues with the heating element.
This summary was generated by AI based on customer reviews.
Just stops working.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product! Bought it in January and it went out by March ..They replaced it with a brand new one, and here I am 3 months later with the same problem. Dryer just stops working after months, I wouldn’t recommend AT ALL.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 6.7 Cu. Ft. 12-Cycle Gas Dryer - White. I understand that Dryer just stops working after months, That can certainly be frustrating. But, we would be happy to troubleshoot it and check your options for you. Please, use the link below to reach us at your earliest convenience.
Insignia Support
Irene
www.insigniaproducts.com/support
IT'S THE POWER SWITCH!!!!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.power switch went out, 2 service call and sill not fixed tech wont listen that it is the power switch replaced bunch of stuff but still will not turn on ITS THE POWER SWITCH!!!! Was planning on replacing the washer but wont be getting it here Geek Squad stinks!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you very much for taking the time to review our Insignia Gas Dryer. I know that this could be an unfortunate situation, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.
Insignia Support
Irene
www.insigniaproducts.com/support
Dryer does not dry
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clothes do not fully dry. Need to run 2 cycles set for 80 minutes each at Very dry. Clothes aren’t just damp, they are still wet after first 80 minute cycle.
No, I would not recommend this to a friendI wouldn't buy this again
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.stopped working right after I had it for a year happily I got the extended warranty
No, I would not recommend this to a friendCheap dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes too long to dry. Lint trap is very slim and doesnt collect much lint.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello there,
Thank you for writing a review for our Insignia™ - 6.7 Cu. Ft. 12-Cycle Gas Dryer - White, I'd like to apologize for the situation that you're experiencing I know it can be dissatisfying, however I'd like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link below or reach us at 877-467-4289. We are available to take your calls from 8 am to 9 pm CST, 7 days a week.
Insignia Support
Louise
www.insigniaproducts.com/support
Nightmare Experience.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered the dryer in September. Two prior delivery dates were canceled after the delivery time passed. When they eventually delivered the dryer it was dead on arrival. I bought my 95 year old mom the dryer when her dryer died after 40 years. This has been a nightmare for us and I'm not sure if I would ever purchase anything major from Best Buy ever again. Lots of failed promises.
No, I would not recommend this to a friendDon’t like
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer isn’t working well now. It makes this really loud noise.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our nsignia™ - 6.7 Cu. Ft. 12-Cycle Gas Dryer - White, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Insignia Support
Angela
www.insigniaproducts.com/support
Arrived with faulty igniter
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The igniter on this model wasn't functioning properly at install so I had to have a replacement sent 2 weeks later. I'm nervous about how well it'll function moving forward.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello BethS,
Thank you very much for taking the time to review our Insignia - 6.7 Cu. Ft. 12-Cycle Gas Dryer - White. I know that this could be an unfortunate situation, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.
Insignia Support
Alvin
www.insigniaproducts.com/support
Broke FAST
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Failed in three weeks, Insignia refused to honor warranty. Had to file a chargeback. Big headache.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi KyleN,
Thank you for taking the time to review our Insignia™ - 6.7 Cu. Ft. 12-Cycle Gas Dryer - White. I understand you found it uncomfortable to use since it failed in 3 weeks and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://insigniaproducts.com
VERY UNHAPPY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a dryer that was 40 years old that dries better then this one. The first time it was delivered there drivers said I needed a new gas value. And couldn't install it. So I spent $100 for a new value, Second delivery say I had the right value all along. Put old one back on an it works
No, I would not recommend this to a friendDryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good dryer. Doesn’t do what it says it’s supposed to do. It takes forever to dry clothes in it. Returned mine and got a completely different brand of dryer.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback about the Insignia™ 6.7 Cu. Ft. Gas Dryer with Sensor Dry. We appreciate you taking the time to express your experience, as it helps us understand our customers’ needs better. We strive to provide quality products, and your insights are valuable in guiding our future improvements. Your voice is important to us. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-6-7-cu-ft-gas-dryer-with-sensor-dry-white/6420143.p?skuId=6420143
Garbage Dryer sold by Best Buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.if there s a ZERO star I would choose that. After paying a plumber to install this gas dryer and then turning it on, the heat works but the drum doesn't turn therefore it is a piece of junk. I am very upset that Best Buy sells defective open box items, you lost me as a customer.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello there,
Thank you for writing a review for our Insignia™ - 6.7 Cu. Ft. 12-Cycle Gas Dryer - White, I'd like to apologize for the situation that you're experiencing I know it can be dissatisfying, however I'd like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link below or reach us at 877-467-4289. We are available to take your calls from 8 am to 9 pm CST, 7 days a week.
Insignia Support
Louise
www.insigniaproducts.com/support
Maybe check before you sell
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We got this us a open box item, sadly we got a not working dryer bit returned immediately and got the money back
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with the open box item. We are glad to hear that you were able to return the not working dryer and receive a refund promptly. If you have any further concerns or need assistance with anything else, please do not hesitate to reach out to us. We appreciate your feedback and hope to have the opportunity to provide you with a better shopping experience in the future. Thank you for choosing Insignia™. Jeth | Insignia™ Support. https://www.bestbuy.com/site/insignia-6-7-cu-ft-gas-dryer-with-sensor-dry-white/6420143.p?skuId=6420143
Not worth price.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible and not worth the cost. Used the towel settinh for 6 towels on high and they were still wet. Took 3 cycles to get them dry. Since we're beyond the return date, we're stuck with it. The only bonus was the delivery team.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi MovieGuy,
Thanks for taking the time and effort to leave a review. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you with the # is 888-237-8289.
Insignia Support,
Renee
Insignia is just not it
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it took multiple different times of having to restart the full cycle of drying and the clothes would still be wet
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 6.7 Cu. Ft. 12-Cycle Gas Dryer! We understand that you are having issues drying clothes using the unit. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Dryer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not dry good at all have to dry a couple times
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear about the drying issues you're experiencing with the product. Ensuring efficient performance is important to us, and we apologize for any inconvenience this has caused you. Your feedback is valuable, and we'll use it to review and improve the effectiveness of our products in the future. If you need assistance with troubleshooting or if there's anything else we can do to help, please don't hesitate to reach out to us. We apologize again for any inconvenience this has caused and appreciate your understanding. Keith | Insignia Support https://www.bestbuy.com/site/insignia-6-7-cu-ft-gas-dryer-with-sensor-dry-white/6420143.p?skuId=6420143
DO NOT PURCHASE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT PURCHASE. This dryer is pure trash. Doesn’t produce enough heat to dry clothes.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your thoughts on the Insignia™ 6.7 Cu. Ft. Gas Dryer. While we understand your concerns, it’s encouraging to know you’re engaged in providing feedback about your experience. Customer insights like yours are essential for us to continue improving our products. We appreciate your feedback and hope to serve you better in the future! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-6-7-cu-ft-gas-dryer-with-sensor-dry-white/6420143.p?skuId=6420143
Geek squad delivery is a joke!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can't review the dryer as it wasn't delivered. Evidently Best Buy uses The Geek Squad to make deliveries and they wouldn't come down my driveway that had a half inch of snow on it. I canceled the dryer and bought one from ABC Warehouse, they had no issues with making the delivery.
No, I would not recommend this to a friendNew dryer that dosen't dry.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the dryer and went to pick it up at the local warehouse location. Got jt home and hooked it up and found it wouldnt dry anything. Have tripple checked all plugs gas lines valves ect. So seems the product is defective.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello DampCustomer. Thank you for taking the time to leave a review on Insignia™ - 6.7 Cu. Ft. 12-Cycle Gas Dryer. We understand how upset you are with the unit. Kindly contact us to further assist you.
Mary II Insignia Products Customer Support
Do not get this one
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I normally like insignia products but this one is a lemon. I don’t know If the sensor was broken or what but it shut off after 10 minutes and the only setting that sorta worked was time dry on high. Do not buy I retired the next day.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Sammy,
Thank you for the review.I understand that you are having some issues with one of our products.For further inquiries you may reach us at www.insigniaproducts.com/support.
Insignia Support
Merjorie
www.insigniaproducts.com/support