Customer Ratings & Reviews
- Model:
- NS-BI1ZWC
- SKU:
- 6475057
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers have good things to say about the 61-Bottle Wine Cooler, especially its quiet operation, generous capacity, and precise temperature control. Many appreciate its attractive appearance and suitable size, noting the sleek design enhances their kitchen. The primary concern raised involves the shelf spacing, with some customers suggesting it could be improved. Overall, the wine cooler is praised for its quality and ease of installation.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Shelf spacing
Good price. Poor Design.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor design. Drawers are sticky even with no bottles in them. Does not fit the designed number of bottles per rack, even with standard Bordeaux bottles and will be several bottles short per rack with Rhone type bottles.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi EricT,
Thanks for taking the time and effort to leave a review about our Insignia™ - 61-Bottle Wine Cooler - Stainless Steel (NS-BI1ZWC). We apologize that our product did not satisfy your expectations. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. Please feel free to contact us at the link below if you need further assistance.
Shai | Insignia Support
https://www.bestbuy.com/site/best-buy-brands/support/pcmcat1693515381920.c?id=pcmcat1693515381920
Great cooler
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with cooler. It’s very quiet and looks great in my kitchen. Best Buy did a great job delivering it without any damage.
I would recommend this to a friend- Cons mentioned:Shelf spacing
poorly designed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was disappointed in the wine cooler. It says that it can hold 61 but that is not the case. The shelves once they are loaded with wine they will not slide open . Plus there is hardly any room between the shelves making it very difficult to slide the shelves. I would not recommend the cooler becuase it is poorly designed. It should be 48 bottle wine cooler if that.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, thanks for your review. The rating bottles number is used the standard Bordeaux bottle 750mL(H*R：300.5*76.4mm). If you do not use the standard bottle, the bottle number maybe different.
Awesome
|Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome, works great, no issues after 2 years, nice wood shwlves
I would recommend this to a friendSimple and stylish
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simple functional wine fridge that is easy to assemble (including switching door handle)
I would recommend this to a friendGreat wine cooler
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had good luck with small coolers made by Haier. This unit looks like most others but is priced less
I would recommend this to a friendSatisfied
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just what I wanted. Bottles don’t as perfect as I would like
I would recommend this to a friendMr
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good wine cooler, price is reasonable fits well with my counter
I would recommend this to a friendPerfect fit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what we were looking for in a wine cooler.
I would recommend this to a friendWine Cooler
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. I normally would have Geek Squad do the installation and fit it under the counter with a bit of adjustment. this time I did not cause what happened to a situation that happened a two months ago. I had cameras and wifi (eero) installed and did not stay and watch them. The Geek Squad technician took advantage of the situation and stole the equiptment that he failed to install and did not leave behind and also stole money from one of my desk draws. When I wrote back and called customer service, still after one month no response from Bestbuy. Bestbuy have a record of who it was but still no response. This is a corporate derelict of duty to a loyal customer ( I have been an elite member for years). It is very difficult to even speak with a US based call center. It seems that many companies like Best Buy don't want to be bother about problems. I hope that this was an isolated situation but I am limiting my patronage with them in the future due to their non response.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Pedestal, We take your concern very seriously and we have escalated this to the appropriate teams, and you should be contacted shortly.
Brand response from InsigniaCustomerSupport
Posted .Hi Pedestal, I apologize for any dissatisfaction you may have experienced, and I understand how inconvenient this must be for you. We assure you that it will be addressed properly. I hope you’ll give us another chance so you can experience the kind of excellence we’re known for. -Yanne
Wine bestie
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excited to enjoy wine and other chilled beverages in the days to come
I would recommend this to a friendDrawers don't pull out far enough
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Drawer design is terrible - they don't pull out for enough to allow you to see what's in the back
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello user162897,
Thank you for sharing your feedback regarding the drawer design of our Insignia™ 61-Bottle Wine Cooler. We appreciate your input and understand how important it is to have easy access to all stored bottles. Your comments will be forwarded to our design team for consideration in future improvements. We value your satisfaction and are committed to enhancing our products to better serve our customers.
If you have any further suggestions or need assistance, please feel free to reach out. - Emman | Insignia Products
Wine Cooler
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not sure how it holds 60 bottles the rack are too narrow. Overall it’s ok
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, thanks for your review. This product can hold 61 standard Bordeaux bottles which is common used in industry. And the standard Bordeaux bottle dimension is 300.6*76.4mm(Height*OD).
First unit failed within a week
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit arrived quickly and appears nice. Temperature did not seem to be 41 degrees. A couple days later i was woke to an alarm with a LO error code than E1 code. This all occurred at a week of ownership. I checked the temp and inside was 52 degrees. I contacted Best buy and they set up an exchange. Hopefully the new unit is better but confidence is broken with it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello anthias2,
I personally would like to apologize for the experience you have been through with our Insignia™ - 61-Bottle Built-In Wine Cooler - Stainless steel. I know it can be dissatisfying that its not working as expected. If you need further assistance, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT.
Insignia Support
Molina
www.insigniaproducts.com/support
Just all wrong
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It arrived on time the frame under the cooler was bent making it hard to slide it under the cabinet. then once we got it under the cabinet the light didn't work so now, we had a hard time trying to get it off from under the cabinet.
No, I would not recommend this to a friendStrong Off-Gassing Odor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The cooler works fine, but...after being in use for over a month, there is a terrible off-gassing smell when the door is opened. I tried turning it off for 5 days, left the door open and added a pan of baking soda to try to get rid of the odor. Nothing has worked so far...still a strong off-gassing smell. Need help please!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello JeffT,
Thank you for taking the time to review our Insignia™ - 61-Bottle Wine Cooler - Stainless Steel. We're very sorry to read you are experiencing this issue with one of our products. We would be happy to assist you and check your options for you. Please feel free to contact us at 1-(888)-237-8289 Monday to Saturday 8am - 9pm CST, and we will gladly assist you in the best way possible.
Chelsea
Insignia Support
Please give us a visit at: https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Poor Best Buy customer service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been a month and still not delivered. Waited 8 hours for delivery and they didn’t show up. Then I called and they said refrig was not available for 3 weeks. Poor customer service by Best Buy. I would buy elsewhere
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi RickB! Thank you for your feedback on Insignia™ - 61-Bottle Wine Cooler - Stainless Steel. We're really sorry to hear about your experience with the refrigerator delivery. Waiting for a month and then having to wait 8 hours for a delivery that never showed up is incredibly frustrating. For further assistance with the delivery, please feel free to contact our Best Buy Customer Service at 1-888-237-8289. - Dalainne | Insignia Support | https://www.bestbuy.com/site/insignia-61-bottle-wine-cooler-stainless-steel/6475057.p?skuId=6475057
Noisy and door does not close nicely
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After having this for a few weeks, I would not recommend it. The door does not stay closed unless you hold if for a few seconds which when you have guests over grabbing from it, it often gets left open as they do not notice that the door pops back open when closing it. It runs very noisy. I also do not feel like it keeps drinks very cold. Not worth it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking time to write a review our Wine Cooler. We are truly sorry to read your concern with one of our products. We are working on improving our products and designs. We appreciate your feedback.
If you have any other concerns, you may contact our team for assistance.
Dina | Insignia Support | https://www.insigniaproducts.com/contact-us
Disappointing Wine Cooler
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returning to BB, unit did not cool at all. Went through all trouble shooting steps with no success. No help from manufacturer either.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi UnhappyTom,
We apologize for your experience with this product. It is always our priority to hear your feedback so we can improve the quality of our products. Please contact Insignia at 1-877-467-4289 and we will be glad to assist you.
Insignia Support
Lea
https://www.insigniaproducts.com/
- Pros mentioned:Capacity, Noise level, Temperature control
Wine cooler
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Working great so far. Very quiet. Large capacity. Holding temperature well
I would recommend this to a friend
