Customer Ratings & Reviews
- Model:
- NS-BI1ZWC
- SKU:
- 6475057
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are enthusiastic about the 61-Bottle Wine Cooler's quiet operation, ample storage capacity, and precise temperature control, finding it to be a good value. Many appreciate its size and attractive appearance, fitting well in various kitchen settings. However, some users note that the shelf spacing may be too tight for certain bottles. The ease of installation is also frequently praised.
This summary was generated by AI based on customer reviews.
Satisfied
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just what I wanted. Bottles don’t as perfect as I would like
I would recommend this to a friendDrawers don't pull out far enough
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Drawer design is terrible - they don't pull out for enough to allow you to see what's in the back
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello user162897,
Thank you for sharing your feedback regarding the drawer design of our Insignia™ 61-Bottle Wine Cooler. We appreciate your input and understand how important it is to have easy access to all stored bottles. Your comments will be forwarded to our design team for consideration in future improvements. We value your satisfaction and are committed to enhancing our products to better serve our customers.
If you have any further suggestions or need assistance, please feel free to reach out. - Emman | Insignia Products
Wine Cooler
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. I normally would have Geek Squad do the installation and fit it under the counter with a bit of adjustment. this time I did not cause what happened to a situation that happened a two months ago. I had cameras and wifi (eero) installed and did not stay and watch them. The Geek Squad technician took advantage of the situation and stole the equiptment that he failed to install and did not leave behind and also stole money from one of my desk draws. When I wrote back and called customer service, still after one month no response from Bestbuy. Bestbuy have a record of who it was but still no response. This is a corporate derelict of duty to a loyal customer ( I have been an elite member for years). It is very difficult to even speak with a US based call center. It seems that many companies like Best Buy don't want to be bother about problems. I hope that this was an isolated situation but I am limiting my patronage with them in the future due to their non response.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Pedestal, We take your concern very seriously and we have escalated this to the appropriate teams, and you should be contacted shortly.
Brand response from InsigniaCustomerSupport
Posted .Hi Pedestal, I apologize for any dissatisfaction you may have experienced, and I understand how inconvenient this must be for you. We assure you that it will be addressed properly. I hope you’ll give us another chance so you can experience the kind of excellence we’re known for. -Yanne
Mr
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good wine cooler, price is reasonable fits well with my counter
I would recommend this to a friendPerfect fit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what we were looking for in a wine cooler.
I would recommend this to a friendWine bestie
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excited to enjoy wine and other chilled beverages in the days to come
I would recommend this to a friendWine Cooler
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not sure how it holds 60 bottles the rack are too narrow. Overall it’s ok
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, thanks for your review. This product can hold 61 standard Bordeaux bottles which is common used in industry. And the standard Bordeaux bottle dimension is 300.6*76.4mm(Height*OD).
First unit failed within a week
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit arrived quickly and appears nice. Temperature did not seem to be 41 degrees. A couple days later i was woke to an alarm with a LO error code than E1 code. This all occurred at a week of ownership. I checked the temp and inside was 52 degrees. I contacted Best buy and they set up an exchange. Hopefully the new unit is better but confidence is broken with it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello anthias2,
I personally would like to apologize for the experience you have been through with our Insignia™ - 61-Bottle Built-In Wine Cooler - Stainless steel. I know it can be dissatisfying that its not working as expected. If you need further assistance, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT.
Insignia Support
Molina
www.insigniaproducts.com/support
Just all wrong
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It arrived on time the frame under the cooler was bent making it hard to slide it under the cabinet. then once we got it under the cabinet the light didn't work so now, we had a hard time trying to get it off from under the cabinet.
No, I would not recommend this to a friendStrong Off-Gassing Odor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The cooler works fine, but...after being in use for over a month, there is a terrible off-gassing smell when the door is opened. I tried turning it off for 5 days, left the door open and added a pan of baking soda to try to get rid of the odor. Nothing has worked so far...still a strong off-gassing smell. Need help please!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello JeffT,
Thank you for taking the time to review our Insignia™ - 61-Bottle Wine Cooler - Stainless Steel. We're very sorry to read you are experiencing this issue with one of our products. We would be happy to assist you and check your options for you. Please feel free to contact us at 1-(888)-237-8289 Monday to Saturday 8am - 9pm CST, and we will gladly assist you in the best way possible.
Chelsea
Insignia Support
Please give us a visit at: https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Poor Best Buy customer service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been a month and still not delivered. Waited 8 hours for delivery and they didn’t show up. Then I called and they said refrig was not available for 3 weeks. Poor customer service by Best Buy. I would buy elsewhere
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi RickB! Thank you for your feedback on Insignia™ - 61-Bottle Wine Cooler - Stainless Steel. We're really sorry to hear about your experience with the refrigerator delivery. Waiting for a month and then having to wait 8 hours for a delivery that never showed up is incredibly frustrating. For further assistance with the delivery, please feel free to contact our Best Buy Customer Service at 1-888-237-8289. - Dalainne | Insignia Support | https://www.bestbuy.com/site/insignia-61-bottle-wine-cooler-stainless-steel/6475057.p?skuId=6475057
Noisy and door does not close nicely
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After having this for a few weeks, I would not recommend it. The door does not stay closed unless you hold if for a few seconds which when you have guests over grabbing from it, it often gets left open as they do not notice that the door pops back open when closing it. It runs very noisy. I also do not feel like it keeps drinks very cold. Not worth it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking time to write a review our Wine Cooler. We are truly sorry to read your concern with one of our products. We are working on improving our products and designs. We appreciate your feedback.
If you have any other concerns, you may contact our team for assistance.
Dina | Insignia Support | https://www.insigniaproducts.com/contact-us
Disappointing Wine Cooler
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returning to BB, unit did not cool at all. Went through all trouble shooting steps with no success. No help from manufacturer either.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi UnhappyTom,
We apologize for your experience with this product. It is always our priority to hear your feedback so we can improve the quality of our products. Please contact Insignia at 1-877-467-4289 and we will be glad to assist you.
Insignia Support
Lea
https://www.insigniaproducts.com/
- Pros mentioned:Capacity, Noise level, Temperature control
Wine cooler
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Working great so far. Very quiet. Large capacity. Holding temperature well
I would recommend this to a friend - Cons mentioned:Shelf spacing
Did not purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We own several Insignia products and have been very satisfied so we researched this wine fridge and read through all of the reviews before we went to our local store to see in person. The reviews were spot on in terms of the flimsy shelves and quality of the unit. We decided not to buy it as many winemakers are using larger bottles and we could tell that they would not fit.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your continued support and for taking the time to share your thoughtful feedback. We truly appreciate your loyalty to Insignia products and understand how important it is to find the right fit for your needs. Your insights about the shelving and bottle size compatibility are valuable and help us continue to improve.
Keith | Insignia Support
- Pros mentioned:Capacity, Noise level
Good deal
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good deal , looks good low noise , very roomy nice wood rack can’t ask for more! Delivery service was impecable.
I would recommend this to a friend - Cons mentioned:Shelf spacing
Its ok
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its a bit noisy and the drawers don't pull all the way out. You get what you pay for.
No, I would not recommend this to a friend - Pros mentioned:Noise level
Good value for the price.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't hold nearly as many bottles as advertised without crowding them, but it is very quiet and a good looking appliance.
I would recommend this to a friend - Pros mentioned:Capacity
Recommend this fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really like this wine fridge so far. It looks great and hold a substantial amount of wine. I removed one shelf to make room for some oversized bottles.
I would recommend this to a friend Wine fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect fit, works well .... just wish that the shelves were angled.
I would recommend this to a friend
