Customer Ratings & Reviews
- Model:
- NS65-UQFL26
- SKU:
- 6616641
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the great picture quality and setup ease of the 65" Class QF Series QLED 4K UHD Smart Fire TV, with some noting its lightweight design. However, some customers have expressed concerns about the responsiveness of the TV and issues with the functionality of the remote control.
This summary was generated by AI based on customer reviews.
Turn on problems
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was good at first, but in less than two weeks it's already hard to turn on and sometimes even turn off.
No, I would not recommend this to a friendBad TV not worth the buy
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this TV for a year and the HDMI ports are already not reading if something is plugged in. This can become a nuisance if you want to watch DVDs or play games. The TV also has a mind of its own and backs out of ongoing movies and is super slow. Should of listened to my spouse about buying Amazon TVs I would avoid this TV if you want a seamless experience and not have issues.
No, I would not recommend this to a friendWorst Tv Ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The most frustrating experience I’ve had with a smart tv. Tv often resets itself to the Home Screen in the middle of watching shows and while playing PS5 it blinks to a black screen randomly. Just being able to get to a show is work itself. I’d rather sit in silence than try to navigate the horrible UI. It’s a piece of junk and will never purchase an Insignia tv again.
No, I would not recommend this to a friendCould Be Better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Remote often doesn't connect and I need to unplug the TV then plug it back in. Especially annoying for a new TV purchase.
No, I would not recommend this to a friend- Cons mentioned:Responsiveness
Not ready for prime time.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Set has a terrible response to menu controls,pauses and goes back to the main menu constantly. Do not recommend until they upgrade the software on these.
No, I would not recommend this to a friend Absoulte junk
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV lasted about 2 months before the mother board went out. The Geek squad came and diagnosed the problem and then told me it would be 3 weeks for the part. They refused to give me a new TV. So I decided to purchase a new TV from somewhere else instead of having a 65 inch black screen on my wall for 3 weeks!
No, I would not recommend this to a friendNot great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ui went completely out in less than a week Had to return Also, note qled will pull harder off your intenert so you need to have the proper internet speed
No, I would not recommend this to a friendTV reliability questioned as well as geek squad!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.hdmi ports (all 3) failed within 4 months - have geek squad service contract but no service person in area to fix tv - i would not buy another tv, or anything else from best buy based on this result!!!
No, I would not recommend this to a friendGarbage Company and policies
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sold me broken tv and blamed me for the damage. Was sold protection plan claiming it covered all damages. And we i went to see if they would replace the unit the so called manager blamed me for the screen pixel that was off.
No, I would not recommend this to a friendAwful company! Don’t buy from them !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brought this and in less than 4 weeks the speakers blew out !!! It was making a popping sound Best Buy didn’t want to exchange it inside I got a brunch of appointments and miss work just for them to eventually replace the something in the back of the speakers but now when I turn the tv on it say TLC FIRE TV -_- if I wanted tlc I would’ve brought just that !! Best Buy counts yo days !! Your employees Cosumter service is awful and they made it seem like I should be grateful like it was a free tv !!! I paid money for this !!! I WILL NOT BE BUYING ANYTHING ELSE FROM THIS COMPANY!!! KISS it !
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm truly sorry to hear about your frustrating experience with your Insignia TV and Best Buy. It sounds like you've had a really difficult time, from the speakers blowing out so quickly to the issues with getting an exchange or repair, and then the unexpected "TLC FIRE TV" message.
It's completely understandable that you're upset, especially after paying for the TV and having to miss work for appointments. You absolutely deserve to have a product that works as intended and to receive good customer service when there's a problem.
I want to acknowledge your disappointment and frustration. I'm sorry that your experience has led you to this decision regarding future purchases.- Carl | Insignia Products
Poor Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The quality picture showing is very poor. My first and last time purchasing this brand
No, I would not recommend this to a friendInsignia. NOT. It's TCL. Oh, boy.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It says Insignia, so I thought I would give a chance to impress, but it turned out to be TCL, and I knew I was doomed. Horrible colors, grey not black, sharpness is horrible, like looking through Vaseline. And its a Standard TV not HDR. Shame on me. Too late to return, I mistakenly missed the return deadline.
No, I would not recommend this to a friendGood price but bad quality TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed in the quality of this brand. Had to return it twice because of dark areas in the screen in both units. Don’t know if the delivery company handles them correctly or just bad brand.
No, I would not recommend this to a friendInsignia 65" tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv for my mom she liked the tv at first until we couldn't adjust how close the people look on tv
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We’re glad to hear your mom initially enjoyed the TV. We understand how important it is to have full control over the viewing experience, and we appreciate your feedback about the picture settings. We’re always working to improve our products and your input helps us do just that.
Keith | Insignia Support
Cheap
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is not good nor is the picture quality. It lags. Worst tv I’ve ever purchased
No, I would not recommend this to a friendNot for TV, but for best buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disabled vet with knee, back, and shoulder problems. got the 65", and these window lickers could not even deliver it to my place. had to carry it myself from the office where I am staying.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced with the delivery of your 65" TV. We understand how important it is for our customers to receive their purchases without any hassle, especially considering your physical challenges. Your feedback is valuable to us, and we will work to improve our delivery services to prevent such issues in the future. We appreciate your support and are committed to providing you with better service.
Keith | Insignia Support
- Pros mentioned:Picture qualityCons mentioned:Responsiveness
Portable TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is amazing. The speaker sounds great. The software. It’s a little bit slow when you’re trying to turn up the volume. Takes time less than the second.
I would recommend this to a friend - Pros mentioned:Picture quality
Great value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my third insignia tv from BestBuy and they just keep getting better. This TV has a bright vibrant crisp display that to me looks like you would get on a higher priced TV. The sound is also great, I remember when these led TV'S first came out you almost had to buy a sound bar also to get good sound. You wont have to buy a sound bar with this TV. This TV is an awesome value for the money. I cant believe that you could get much of an improvement in picture quality and sound
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, DanielM, for sharing your experience with the Insignia™ 65" Class QF Series QLED 4K UHD Smart Fire TV. We're thrilled to hear that this is your third Insignia TV and that they continue to exceed your expectations. It's great to know that the display is vibrant, crisp, and offers high-end quality at a great value. Your thoughts on the built-in sound quality are especially appreciated—it's fantastic that a soundbar isn’t necessary with this model. Your feedback is truly valued! Tine | Insignia Support
- Pros mentioned:Size
INSIGNIA 65"
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great value for the price. The replacement that I got is actually thinner than the older one which is very nice
I would recommend this to a friend - Pros mentioned:Picture quality
Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I still can't believe the deal I got for this TV! It's working perfectly and I am satisfied with the purchase.
I would recommend this to a friend