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Customer reviews

Rating 4.6 out of 5 stars with 275 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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95%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 275 reviews
  • Rated 4 out of 5 stars

    Honest feedback

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This this is powerful and sucks a ton of water out of the air but doesn't come without its own flaws. The largest glaring issue is that Insignia, and Best Buy do not sell the corresponding hose needed to turn this into a continuous dehumidifier. That said I am emptying the bucket once a day until I find the correct hose specifications; a major annoyance in my opinion. Secondly, my device showed up with some damage on it. The power cord had minor slashes on it with one major gash that I have been concerned about. The tech support team with Insignia have not been helpful. I don't want to return my product, I just want it swapped out for one that doesn't have a cut on the cord; so far I'm getting nowhere.

    I would recommend this to a friend
  • Pros mentioned:
    Quiet
    Cons mentioned:
    Bucket

    Rated 5 out of 5 stars

    Great So Far

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, this dehumidifier has worked very well. It pulls tons of moisture out of the air, needing to be emptied twice daily during the summer when used in our basement. The controls work well, it's fairly quiet, and it's still running well after one season of use. Of course, anyone who buys these things knows the real test is how long they last. We've generally needed to replace our units after 2 or 3 summers for one reason or another. Hoping this one goes longer. Some minor complaints: The bucket could be a bit easier to get back into the unit after being emptied. It usually gets stuck on the way back in and needs another try or 2. When it's set to a specific humidity, it usually only shuts off for about a minute before it kicks back on. This means that either the humidity sensor is too sensitive, or it needs some different programming. It would be nice to have a 5 minute span or so between shutting off and kicking on to bring the humidity back down. Otherwise, it seems like it should have never shut off in the first place. All the units I've ever had from all brands we've tried have this problem, so I'm not taking any points off for this minor issue. This review is based on my purchase price of $160 which was Deal of the Day pricing.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Price

    Rated 5 out of 5 stars

    outstanding

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dehumidifier has done a great job drying out my basement. The previous one (not this brand) lasted just over a year and never worked very well, I've only had this a few weeks but am very happy with it. Noise levels are reasonable, and before I hook a hose to it I've been letting the reservoir fill up so I can kind-of keep tabs on how much water it's taking out of the environment. I check it 3x a day and it's filling it as fast as I can drain it. Nice job... I also picked this up on a "deal of the day", so the price was right. Overall, a great deal I'm very happy with.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level
    Cons mentioned:
    Durability

    Rated 5 out of 5 stars

    Quiet anad Effective

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, this seems to be an excellent dehumidifier. My criteria are simple: Does it remove dampness (yes), is it reasonably efficient (sort of), is it intrusive or noisy (no)? My only concern--and this applies to ALL dehumidifiers imported from China--is its durability. Obviously, only time will tell, but I am glad I purchased the extended warranty as I know BestBuy will stand behind the product.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi John.

      Thank you for the feedback and the amazing comments. We are certainly proud of our product and to know that offers you some value, making your life easier one way or another.

      Charles V. - Insignia Support
      https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Pros mentioned:
    Noise level, Price
    Cons mentioned:
    Tank

    Rated 4 out of 5 stars

    Efficient dehumidifier at a good price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dehumidifier has a lot of bells and whistles for the price. Efficient and not very noisy. Definitely does it’s job. Only concern is emptying out the reservoir tank vwhen full. Could have designed it better to avoid spills coming from different nooks & crannies of the reservoir tank.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Removes a LOT of water!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this dehumidifier (on sale), hoping it would take some load off the A/C. We have a 55 gallon aquarium at 80°, so there's plenty of evaporation and humidity! After about 6 weeks of use, I couldn't be happier. The noise is not bad, about like a small window A/C unit - not surprising, since that is basically what it is. Our A/C air return is at the end of a hallway, so I set it to run near the beginning of the hall, so that the household air circulates past it. I empty the 1.6 gallon tank 3 or 4 times, each day.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello, We would like to thank you a lot for sharing your experience with this product, these comments help us a lot to know that you are enjoying your devices, and motivates us to improve further to keep delivering a premium experience. If you have any questions about this or any other Insignia Product and we will gladly assist you in the best way possible. Hector S. - Insignia Support https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Pros mentioned:
    Quiet

    Rated 5 out of 5 stars

    Went to work out of the box and i love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Humidity in our home is very high causing a muggy odor at times in some rooms and takes the ac a while to cool so I've been pricing these out for a couple of weeks. When this 70 pint went on sale 2 weeks ago, I jumped on the opportunity to buy it as the sale made the 70 pint machine cheaper than 30 pints out there. I had it out of the box in 3 minutes and had the instruction booklet read in another 2-3. Very simple to use. Within an hour of running it in our living room, I had over a half gallon water collected. I just kept rolling it from room to room (it has wheels) and ran each room until I got the humidity to between 35-40%. I've only been using it for about a week now but so far I am loving this machine. It runs very quietly, has many settings for auto shut off at a certain% or continuous running. Shuts off automatically when bucket it full although I havent tested that yet as I shut it off before and don't run it all night. It works so quick that It's not necessary. This was a no-brainer purchase for me. I did purchase the extended warranty which is something that I don't do but since the machine was so inexpensive, I paid the extra few bucks to make sure that I am fully covered.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi.

      It makes our world to know that our product is offering you such value and improving your life's quality in so many ways that you took time off your day to write us this extensive review. We are certainly thankful for that and ww hope you keep thinking of us in the future.

      Charles V. - Insignia Support
      https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Much quieter than my old unit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old Kenmore died after 19 years of continuous service. Unfortunately, it seems the new Kenmore (which most likely was rebranded from Whirlpool or Frigidaire) are not as reliable as they used to according to many online reviews. Well I was in luck. I just happened to browse through Best Buy's Deal of the Day and came across this unit and I also found out my son had purchased the same unit a while back and he highly recommended it. I am very happy with the purchase, the unit is much quieter than the old Kenmore, of course with almost 20 years apart, they must make some improvements somewhere. :-) The unit does not give out as much heat as the old one, so I guess it probably uses less energy. I'll verify that later for sure. I installed the unit in the basement with a draining hose going directly to the sump pump. I hope I'll never need to look at it for another 20 years! ;-)

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello, JimC,

      Awesome! Thank you for giving Insignia a chance, I hope you keep enjoying your dehumidifier. I am happy to read you are satisfied with your purchase, and please let us know if you ever need any help, we are here for you. Thank you for your review.

      Alfredo L - Insignia Support

      https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Cons mentioned:
    Tank

    Rated 5 out of 5 stars

    works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    keeps my 1,000 sq foot basement dry during the wet early-spring time. Just make sure you don't have cracks in your foundation or this dehumidifier will not be able to keep up with the water leaking in. My only nitpick is the water tank is a little tricky to slide in.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use, Quiet

    Rated 5 out of 5 stars

    quiet and does a great job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compared to other dehumidifiers I have used in the past I found this one to be comparatively quiet, and it does a great job of removing moisture from the air. It is so efficient I have to empty the bucket after approximately twelve hours. For that reason I wish it has a larger capacity bucket.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi, Barry.

      Thank you for sharing you review with us. Your opinion is paramount for us to keep striving to provide the best experience when purchasing our products. We are definitely proud of this Dehumidifier.

      Alexander G. - Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Quiet
    Cons mentioned:
    Tank

    Rated 4 out of 5 stars

    Does exactly what I need it too

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this dehumidifier for my basement. I really like that it displays what the humidity percent is. I run it all the time and it is quiet compared to other dehumidifiers I have had before. My only complaint is it does not come with a drain hose but for the price that's okay! Also it is eligible for a ComEd rebate from their website.

    I would recommend this to a friend
  • Pros mentioned:
    Quiet

    Rated 5 out of 5 stars

    Excellent dehumidifier

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dehumidifier works great. Not too noisy and takes a lot of water out the air. Turns off when the reservoir is full, then once it is emptied and placed back, it turns back on automatically. Worked so good, I had to buy one for my father in law

    I would recommend this to a friend
  • Pros mentioned:
    Price, Quiet

    Rated 5 out of 5 stars

    Great Value and Relatively Quiet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased when on sale. Price was significantly less than equivalent size units from other manufacturers. Seems to be well constructed. Removing a lot of water and relatively quiet.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello!

      Thanks for taking the time to leave a review. I'm, glad to know that this has not only met your needs and expectations, but that you were also able to get a great steal! I hope that you continue to enjoy this unit. Of course, if you ever have any questions, feel free to reach out to my team at any time.

      - Janine G.|
      - Insignia Support| https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Pros mentioned:
    Humidity control, Noise level

    Rated 5 out of 5 stars

    works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit works great. Have it in my basement and with all the humidity this year it made the basement very comfortable. It is also very quiet. A lot quieter then I thought it was going to be. As of this post I recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use, Quiet

    Rated 5 out of 5 stars

    Just right

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up, quiet, efficient, and does the job. After using 1 day in our 1200 sq ft basement, the musty smell was gone. I would definitely recommend this dehumidifier for anyone looking to rid their space of dampness and odor.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use, Quiet

    Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my basement and it works well. Its quiet and my basement is much better. The humidity level dropped from 60 percent to 40 percent in a few days. Works well and I would reccomend it to everyone.

    I would recommend this to a friend
  • Pros mentioned:
    Quiet

    Rated 5 out of 5 stars

    I love this thing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great dehumidifier. I'm using it in my basement to stop mold and mildew. I have a small hose connected to the back running into a floor drain so I don't have to empty it. It also works as a great room heater if you let it run long enough, the air coming out gets very warm, so a 2-for-1 deal in the winter. It's pretty quiet as well, with just a fan sounding noise coming from it. The filter is easy to clean and it's on wheels to move around easily. I bought it on a deal of the day special, so the price was great as well.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use, Quiet

    Rated 4 out of 5 stars

    Works well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a few weeks now with no issues. Maybe a little quieter than my 10 year old whirlpool (still working!!) but definitely know it’s on. Seems to work efficiently, turns itself off periodically when it gets the humidity down.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use, Quiet

    Rated 5 out of 5 stars

    Satisfied with purchase.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has been working great in my basement for over one year. Easy to empty. Noise level is reasonable. No complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Pretty good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using this dehumidifier for about three weeks, and so far so good. It is similar in noise level to my old DeLonghi and generates a similar amount of heat. The side fan jet is fairly comfortable, and emptying the collection tank is fairly easy, using the provided handle. However, putting the tank back in is sometimes tricky since it sits so low in the frame.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello, Thanks a lot for this great review about our Dehumidifier, we are happy to know that it fully meet your expectations, and to know that you want to keep using them. Please feel free to contact us if you have any questions about this or any other Insignia Product and we will gladly assist you in the best way possible. Hector S. - Insignia Support https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia