Customer Ratings & Reviews

Works great. Took awhile to connect to WiFi but once it did it works like it should

Works for what I wanted it for I get to feel safe when I'm gone from home

I honestly don't remember purchasing this I may have brought for my daughter

I connected it and it says live picture but when i go to the app it only showed a picture for 1-2 seconds then goes black. I only saw the post recording or jump on and out of the app.

I wish the cam of yours (insignia) didn’t broadcast so explicitly

I followed directions to a T and nothing. Couldnt get it to work for the life of me. Had to return it to get a better one, which still was crap. Ended up buying canary and it's just as bad. But it worked.

Bought this and it doesn't stay connected wifi. It doesn't save everything. It doesnt pick up everything moving. I've walked by it many times and it never even showed I was by it..poor quality!!

Worked good when I bought it unfortunately the app is no longer available for download. So it can’t be used anymore. And NO. You will not get your money back.

I was not able to make it work. Followed instructions and checked online videos about this cam. Decided to return it due to all negative online customer feedback.

A ridiculous trash. It seemed to be working for a brief time, but became a frustratingly useless product.

Worked ok until they shut down the support site a couple months after I bought it.

This had to be returned as it did not function properly.

I like how the camera works and the idea behind it however; no one has told me where the camera is storing all the recording when it detects motion. I called Insignia support and they said it is saving the recording/files on a random server. We do not know the security nature of this server, we do not know whether communication between the app and the server are secured or not and whether our files are encrypted or not. Worse of all it also does not allow us to delete any of the files in the App. This is a security and privacy concern. Their support told me they do not allow deletion for security reasons. I wonder who's security and privacy is at risk here. It is like Google saying, we will not let you delete any of your emails for security reason. I am a systems administrator with 10+yrs in systems security and administration and I have never heard anything like this before for a consumer product. What are they doing with our data? So if you have this camera in your home, know that it is recording your every moment and you cannot delete anything. Imagine a hacker hacks into their server all your private stuffs will be out there on the internet. Secondly, why is the schedule not working? It will not make me select any device. Once again, their support says "Oh it is because the camera records when it detects motion so you don't need a schedule" I think what they are not getting is, I have the camera installed in a meeting auditorium (Church) where 100+ people meet on specific days for meetings and other activities... why should the camera be recording everything when we do not need it? Why can't we determine when it should do something? This lack of control is why this product is a concern to me. So folks beware. They either tell us and fix the issue or this product should leave the market. I do care about the my privacy and I want control else there is no different between having Insignia spying on you and the NSA I will edit my review if these concerns are taken care of

Getting the camera setup was somewhat difficult. After messing with it for a while I figured out that the app will let you try to link the camera even without signing in to your bestbuy.com account. What you have to do is make sure you sign out of the connect app, and then sign back in to the app and proceed with setup after you do that. Once I did that setup was a breeze. The camera is located next to my WiFi router and we have 50Mbps down, 10Mbps up internet and the video quality is still somewhat lackluster. Lots of pixelation. The ability to send audio messages to the camera is pretty neat. Overall the app needs some work and the video quality could be improved a little bit. For being Insignia’s first WiFi camera of the sort it’s not bad; however there are a few other options similarly priced that might be worth investigating.

The camera itself is awesome. Great wide angle and good in low light. Love that I can talk through it and it has a built in SD card to save videos if my WiFi gets spotty. The app won't let me turn off motion sensor (even when I do it switches itself back on) so its constantly notifying me while I'm at home. Also won't let me add it to a set schedule or save/delete videos. So I just have to keep it unplugged till I leave the house. At some point I'm sure my video storage will reach capacity and stop saving new videos, because I can't delete the old ones. If the app was working properly I would give it 5 stars. Please update! Using Android

I bought this to see my things while I'm at my office. Also I bought a fancy brand Wifi Cam in Amazon as well in the same day but this device is a true winner because it's stable and easy to setup. I return the fancy brand device to Amazon and I'm planning to add 1 more of this for my room.

It is a great investment, but it stopped working ..it flashes and makes a clicking sound and every time I go to the site to fix it it tells me to call beat buy.

Thinking this would be great to monitor the house when I'm on vacation I got this camera, against the myriad of bad reviews...but with Best Buy it pays to pay attention to the reviews because it literally is the worst camera. Cheap plastic quality, weird clicking sounds on set up, or attempt to set up I should say since the app detected the device (both on iOS and Android phones) yet the camera could never finish set up due to it never being able to find or connect to one of the 10 2.5Ghz wifi signals near it, both my own wifi or strangers wifi. It simply acted as if wifi didnt exist at all. So after a good hour of toying with it, trying to set it up, I realized I bought a paperweight with a magnet base and a proprietary USB cable (cable wont work with other devices and no other cable will work with this one, brilliantly locking you into Insignia replacements), so the camera is boxed back up and being returned to Best Buy. Lately quality of Insignia has gotten worse over the last few years and this product is no different, so save your money and buy something with high reviews, it will save you your time and efforts.

Never took it out of the box. Installed the app first to check it out, app has information regarding plan requirements (Premium and Standard plans). Couldn't find any information on plans outside of app, Premium plan is included free for 30 days (then I guess the app will prompt you to pay). Package reads "Micro SD storage makes it easy to transfer files", but the Best Buy Insignia Connect Privacy Policy Supplement reads "These clips will be encrypted with keys specific to the camera."

Purchased mine from online and was so happy at the discount price. THEN !!!! Nowhere in the ad did it say anything about having to create a bestbuy account to use it. I can't see who is outside my door until they have already have left. The system is so messed up because if having to store all images and clips "IN THEIR CLOUD, Not Mine" 10 minn. lag before notification? ONLY VIEWABLE ON MOBILE DEVICE WITH INTERNET? 4 hours to set them up, just to find out "I JUST GOT SCAMMED!!" I will never shop Best Buy again!!