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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 273 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers commend the 8-Device Backlit Universal Remote for its ease of use, overall performance, and compatibility with multiple devices. The backlight feature is also appreciated. Some customers have noted concerns about the button size and programming process, while others have experienced connectivity issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 273 reviews
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's okay. It work's on our really old toshiba tv. It has a manual that's easy to follow for installation.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Ease of use

    Rated 5 out of 5 stars

    Recommend

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. User friendly. Easy to pair with TV

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Overall performance

    Rated 5 out of 5 stars

    Good Value

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Immediately connected. Good quality. Better the stock remote

    I would recommend this to a friend
  • Cons mentioned:
    Button size

    Rated 2 out of 5 stars

    Awful

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Piece of junk. Hard to program and buttons shift. Very frustrating.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Programming

    Rated 4 out of 5 stars

    Mr S

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Capable of doing a lot, but a bit challenging to program,

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Insignia Universal Remote

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good universal remote for older Visio yelevision. Easy to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Backlight
    Cons mentioned:
    Button size

    Rated 2 out of 5 stars

    Disappointing Universal Remote

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very confusing and not senior friendly. Too many very tiny buttons. I liked the fact that it was backlit but that's about it. Difficult to program even with some tech savvy help.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for sharing your thoughts on the Insignia 8-Device Backlit Universal Remote. We apologize that the remote control was not intuitive and user-friendly for you, particularly with its small buttons. We understand that seniors often have different needs and preferences when it comes to technology, and we'll take your feedback into consideration as we design future products. We're glad you liked the backlit feature, but sorry to hear that it wasn't enough to overcome the challenges you faced with programming and using the remote. We'll strive to create products that are more accessible and easier to use for all users, regardless of age or tech experience. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-8-device-backlit-universal-remote-black/6495830.p?skuId=6495830 BBY-ExBrand_Insignia

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Tv changer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed new changer for tv, left old one when we moved. Does what it needs to

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi CarolM! Thank you for your feedback! We're glad to hear that the 8-Device Backlit Universal Remote is meeting your needs after your move. It's great to know it's doing its job well. Enjoy the convenience it brings! |Angelica| Insignia Products| BBY-ExBrand_Insignia

  • Rated 3 out of 5 stars

    Not fully compatible with my new Hisense Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very difficult to program. I still do not have full functionality of all my components and it’s easier to use the actual TV remote at times.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    trash

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    trouble with pair unit to more than one streaming devices

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you, CharlesJchasj1933, for sharing your experience. We understand how important seamless connectivity is when using multiple streaming devices, and we appreciate your feedback. Your insights help us improve, and we value the time you took to let us know.
      Tine | Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Easy And Simple TV Controller

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy To use Controller For Football Season And Sports Season

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Best Buy Employee

    Rated 5 out of 5 stars

    Great remote

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use and is a great replacement for a lost remote

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks to the rescue, again!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You save my life time and again! Had a great meeting, added protection to my phone and ipad and fixed a few glitches. Everyone is always so patient and easy to work with. The Geeks are a very valuable resource and I renewed my membership. I cannot live without it!

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your enthusiastic feedback. We are thrilled to hear that our team has been able to assist you effectively and that you had a great meeting. It's wonderful to know that you find our service valuable and that you have renewed your membership. Your satisfaction and continued support mean a lot to us. Keith | Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    removes clutter of remotes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the remote seems functional enough. obviously not one the higher end remotes.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not fully compatible with older models

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the remote and its overall capabilities, but it does not work completely with my older Yamaha receiver. It does everything but have the ability to turn it on. That’s the only reason for it not being a 5-star and the equivalent of the Harmony remote I had previously.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good Deal

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very convenient and works in hotels that block their remote controls where you can't use them. This one allows you to choose different channels

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    TV Control

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service, Lines were a little long, but cashier friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good remote

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to replace a remote for smart tv. Easy to set up and use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Useful remote

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The learning feature was a useful item to complete the remote.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good service

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick & easy purchased to pair the remote with tv

    I would recommend this to a friend
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