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88%of customers recommend this product.

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    • Brand Response

      InsigniaCustomerSupport 

      October 31, 2016

      Thank you very much for reviewing this portable DVD, I am sorry to read that this did not meet your expectations, I will forward this information to our engineers team since we are always looking forward to improve our products and services, also please remember that you can take advantage of Best Buy's 15 day return period. Omar S. - Insignia Products Support. BBY-ExBrand_Insignia