Customer Ratings & Reviews
- Model:
- NS-BC2ZSS1
- SKU:
- 6437135
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are positive about the Dual Zone Wine and Beverage Cooler's temperature control, sleek appearance, and quiet operation. Many appreciate its size, design, capacity, and easily removable shelving. However, some customers have concerns about the cooler's durability and door functionality. A few also feel it is a bit pricey and that the warranty coverage could be longer.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Durability
DO NOT BUY
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died after 14 months like many other buyers and reviewers here. Thought it was a good deal. Too bad the quality is too poor. Clearly their product is flawed. Avoid!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello aznbadger,
Thank you for taking the time to leave a review of our Insignia™ - Dual Zone Wine and Beverage Cooler with Glass Doors. I know it can be dissatisfying that its not working as expected. Please know that we are improving the quality of this product by considering our customers feedback, if you need further assistance you can contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Insignia Support
Molina
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Wine cooler
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice. Allows us to keep our wines and other beverages nice and chilled
I would recommend this to a friendMini Beverage Cooler
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stylish yet compact. Easy installation; quickly cooling bottles.
I would recommend this to a friendUnhappy Best Buy Customer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Complete junk! The first one quit after 9 months. It was replaced and like many of the other reviews, this one quit cooling just over one year after delivery and I was basically told to pound sand. Infuriating! It never occurred to me to buy an extended warranty. I have a crummy little fridge I bought for my kid in college 18 years ago that works fine. Buyer beware AND buy an extended warranty.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi JohnC,
It is important for us to know your feedback about this product so we will be able to how to improve the quality of this beverage cooler and also to improve our customer satisfaction. If there is anything that we can assist you with, please contact us at (877) 467-4289 for further assistance.
Insignia Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Never cooler
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love our beverage cooler.! Very nicely made good quality!
I would recommend this to a friend- Cons mentioned:Durability
Died 15 months after purchase
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks nice but the fridge died 15 months after purchase which is 3 months after the manufacturer’s warrantee ran out. I expect better if you want me to trust your Insignia brand, Best Buy. Stay clear of this fridge.
No, I would not recommend this to a friend Wine cooler
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful wine cooler. Looks and works excellent!!
I would recommend this to a friendDo not buy!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy- broke and poor customer service. Stopped working after 2 years. Best Buy told us to bring it in to diagnose and once we got it there, we were told that they don't diagnose. No help from customer service either. They hang up after 10 minutes. Will never buy Insognia again or from BB Huntington.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ Dual Zone Wine and Beverage Cooler. We appreciate your feedback and are sorry to hear about the issues you’ve encountered. Your input is valuable to us, and we will take it into consideration as we strive to improve our products and services. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-dual-zone-wine-and-beverage-cooler-with-glass-doors-stainless-steel/6437135.p?skuId=6437135
Wine/beer fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It Works and looks good, great addition to our bar.
I would recommend this to a friendBeverage Cooler
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The beverage cooler is great. The delivery team did a great job!
I would recommend this to a friend- Cons mentioned:Durability
Stopped working after 1.5 years.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit stopped working after 1.5 years. Looks great in my kitchen at least.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're truly sorry to hear about the issue you've encountered with your unit after 1.5 years of use. While it's disheartening to learn about the malfunction, we're pleased to know that you found it aesthetically pleasing in your kitchen. Your feedback is invaluable to us as we continuously strive to improve our products and ensure they meet our customers' expectations in both appearance and performance. Please don't hesitate to reach out to our customer support team so we can assist you further and explore potential solutions to address the situation promptly. Thank you for your understanding and continued support. Keith | Insignia Support https://www.bestbuy.com/site/insignia-dual-zone-wine-and-beverage-cooler-with-glass-doors-stainless-steel/6437135.p?skuId=6437135
- Cons mentioned:Durability
Does not cool any longer
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quit working in 14 months. Does not cool any longer and only comes with a 1 year warranty.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello BrianW,
We are very sorry to read that the beverage cooler had stopped working within 14 months and does not cool any longer. I know how inconvenient this must be for you. We would be more than happy to troubleshoot it and check your options for you. Please feel free to contact us at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST, and we will gladly assist you in the best way possible.
Chelsea
Insignia Support
Please give us a visit at: https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Mini fridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s just ok It’s just ok It’s just ok It’s just ok
No, I would not recommend this to a friendWaste of Money
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like other reviewers have mentioned, only lasted a year. I took the chance and bought this but it stopped cooling 2 weeks before the warranty expired, however the geek squad couldn’t fix the issue so they credited me for the price I paid and I used it to get something else that would hopefully last. Its a shame that for the price these wine coolers cost you would think they would last a long time.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for writing a review about our Insignia™ - Dual Zone Wine and Beverage Cooler with Glass Doors - Stainless steel! We understand how annoying is that your Beverage Cooler is not working properly. We would love to assist you further! Please feel free to contact us at the link below.
Insignia Support
Shella
www.insigniaproducts.com/support
Stopped working after a year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The cooler does not keep the wine cold anymore. We purchased our cooler over a year ago and did not think that we had to buy an extended warranty. That was our mistake. The cooler does not work anymore, and of course it happened right after the warranty ended. It does not keep our beverages cool at all. It beeps consistently and does not cool the wine to the desired temperatures. The fans in the back have stopped working. We did a lot of research before buying this and even had a friend recommendation. Will not be buying Insignia products anymore.
No, I would not recommend this to a friendPoor quality and poor service from Best Buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY!!! I installed my fridge at the end of October 2021. It stopped working Sept 17 2022. I could not call Best Buy the day it stopped working so upon trying to get warranty repair they will not do anything since I called past the original purchase date even though it stopped working prior to a year. If you MUST buy get the extended warranty. I now have a $700 paperweight and must replace it. No one services these things either.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello RachelS,
Thank you for writing a review for our Insignia™ - Dual Zone Wine and Beverage Cooler with Glass Doors - Stainless steel, I'd like to apologize for the situation that you're experiencing I know it can be dissatisfying, however I'd like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link below or reach us at 877-467-4289. We are available to take your calls from 8 am to 9 pm CST, 7 days a week.
Insignia Support
Louise
www.insigniaproducts.com/support
Poor Quality
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this refrigerator about a year and a half ago and the compressor went out. It is not eligible for a in-home repair with our extended warranty, so you have to load it back up in your truck and drag it to the store. Complete hassel.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ Dual Zone Wine and Beverage Cooler, BrentW. We appreciate your feedback and understand the inconvenience you've faced. Your comments are valuable to us, and we'll use them to improve our services and products. If you have any further concerns or need assistance, please feel free to reach out. Thank you for being a valued customer. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-dual-zone-wine-and-beverage-cooler-with-glass-doors-stainless-steel/6437135.p?skuId=6437135
- Cons mentioned:Warranty
Don’t buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible, will go out on you right after warranty period
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback regarding the Insignia™ Dual Zone Wine and Beverage Cooler. We appreciate you taking the time to share your experience with us. Your input is invaluable as we continuously look for ways to improve our products and ensure customer satisfaction. If you have any further thoughts or suggestions, please feel free to share! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-dual-zone-wine-and-beverage-cooler-with-glass-doors-stainless-steel/6437135.p?skuId=6437135
- Cons mentioned:Durability
Worked for 4 months…..I hope my wine isn’t ruined
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.4 months old….I get home from work, the cooler is beeping and reading Hi and temp is 76 degrees…..total junk
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 21-Bottle or 128-Can Dual Zone Wine and Beverage Cooler with Glass Doors! We understand that your experiencing issues with the unit. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
Wine cooler
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doors broken and hard to return. Tried to get installer to take it back but he wouldn't. Needed a box but the one that it was shipped in was torn up and wasn't usable. I'm 77 years old and all of this is too hard for me to accomplish.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ Dual Zone Wine and Beverage Cooler. We appreciate your feedback and understand the challenges you faced. Your insights are valuable to us, and we hope you continue to share your thoughts on our products. If you have any further comments or suggestions, please feel free to let us know. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-dual-zone-wine-and-beverage-cooler-with-glass-doors-stainless-steel/6437135.p?skuId=6437135