Customer Ratings & Reviews
- Model:
- NS-BC2ZSS1
- SKU:
- 6437135
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers appreciate the Dual Zone Wine and Beverage Cooler with Glass Doors for its effective temperature control, appealing appearance, and quiet operation. The cooler's size, design, capacity, shelving, dual zone functionality and lighting are also well-received. However, some customers have expressed concerns about the product's long-term reliability and door functionality. A few customers have also mentioned the price and limited warranty as potential drawbacks.
This summary was generated by AI based on customer reviews.
Mini fridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s just ok It’s just ok It’s just ok It’s just ok
No, I would not recommend this to a friendPoor Quality
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this refrigerator about a year and a half ago and the compressor went out. It is not eligible for a in-home repair with our extended warranty, so you have to load it back up in your truck and drag it to the store. Complete hassel.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ Dual Zone Wine and Beverage Cooler, BrentW. We appreciate your feedback and understand the inconvenience you've faced. Your comments are valuable to us, and we'll use them to improve our services and products. If you have any further concerns or need assistance, please feel free to reach out. Thank you for being a valued customer. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-dual-zone-wine-and-beverage-cooler-with-glass-doors-stainless-steel/6437135.p?skuId=6437135
Poor quality and poor service from Best Buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY!!! I installed my fridge at the end of October 2021. It stopped working Sept 17 2022. I could not call Best Buy the day it stopped working so upon trying to get warranty repair they will not do anything since I called past the original purchase date even though it stopped working prior to a year. If you MUST buy get the extended warranty. I now have a $700 paperweight and must replace it. No one services these things either.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello RachelS,
Thank you for writing a review for our Insignia™ - Dual Zone Wine and Beverage Cooler with Glass Doors - Stainless steel, I'd like to apologize for the situation that you're experiencing I know it can be dissatisfying, however I'd like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link below or reach us at 877-467-4289. We are available to take your calls from 8 am to 9 pm CST, 7 days a week.
Insignia Support
Louise
www.insigniaproducts.com/support
- Cons mentioned:Warranty
Don’t buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible, will go out on you right after warranty period
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback regarding the Insignia™ Dual Zone Wine and Beverage Cooler. We appreciate you taking the time to share your experience with us. Your input is invaluable as we continuously look for ways to improve our products and ensure customer satisfaction. If you have any further thoughts or suggestions, please feel free to share! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-dual-zone-wine-and-beverage-cooler-with-glass-doors-stainless-steel/6437135.p?skuId=6437135
- Cons mentioned:Durability
Worked for 4 months…..I hope my wine isn’t ruined
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.4 months old….I get home from work, the cooler is beeping and reading Hi and temp is 76 degrees…..total junk
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 21-Bottle or 128-Can Dual Zone Wine and Beverage Cooler with Glass Doors! We understand that your experiencing issues with the unit. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
Do not buy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in November 2022 and broke this week. Constantly running and not getting cold enough. Out of warranty as it is for one year. I do not recommend.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ Dual Zone Wine and Beverage Cooler. We're glad to hear you chose our product, and we appreciate your feedback. Your insights on performance help us understand the customer experience better, and we’re committed to continuously improving our products. We hope you continue to enjoy discovering great beverage solutions! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-dual-zone-wine-and-beverage-cooler-with-glass-doors-stainless-steel/6437135.p?skuId=6437135
Stopped working, Destin store GM won’t respond
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 3/4 months. When I called Total-tech they said they would send messages to my local store (consumers can’t contact store directly) They said the GM or AGM would have to reach out to me. They never did its been about 6 months. I was told the Destin Store just hasn’t been servicing Totaltech for the past 6 months.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello bobbymercadoa,
I apologized for the inconvenience you have been through with our Insignia™ - Dual Zone Wine and Beverage Cooler with Glass Doors. For us to further assist you, please contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Insignia Support
Molina
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Cons mentioned:Durability
DONT BUY THIS PRODUCT
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after a year and apparently no way to fix it. Would definitely not recommend ever buying insginia products.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello There,
Thank you very much for taking the time to review our Insignia - Dual Zone Wine and Beverage Cooler with Glass Doors - Stainless steel. I know that this could be an unfortunate situation, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.
Insignia Support
Alvin
www.insigniaproducts.com/support
Wine cooler
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doors broken and hard to return. Tried to get installer to take it back but he wouldn't. Needed a box but the one that it was shipped in was torn up and wasn't usable. I'm 77 years old and all of this is too hard for me to accomplish.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ Dual Zone Wine and Beverage Cooler. We appreciate your feedback and understand the challenges you faced. Your insights are valuable to us, and we hope you continue to share your thoughts on our products. If you have any further comments or suggestions, please feel free to let us know. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-dual-zone-wine-and-beverage-cooler-with-glass-doors-stainless-steel/6437135.p?skuId=6437135
Best Buy shrugs their shoulders when stops working
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After about 13 months stopped working. Horrible smell coming from fridge and started to get hot. Since we didn’t use it for a couple of months we didn’t realize that’s what was giving off a weird smell in the kitchen. $800 fridge stops working in a year and Best Buy shrugs their shoulders. Extremely angry and disappointed.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback about the Insignia™ Dual Zone Wine and Beverage Cooler. We genuinely appreciate you taking the time to share your experience, and we understand how frustrating it can be when expectations aren’t met. Your insights are incredibly important to us as we strive to improve our products and services, and we hope that your future experiences are much more positive! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-dual-zone-wine-and-beverage-cooler-with-glass-doors-stainless-steel/6437135.p?skuId=6437135
Fridge was alarming with LO error
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great and had high hopes but right side of fridge constantly would Display error LO and fridge would alarm (beeping). Had to return it. Also fridge is heavy and would be nice if Best Buy had a delivery option.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for taking the time out of your busy schedule to leave a review of the beverage cooler. I am sorry to read that you had a difficult time returning the unit. We appreciate the feed back.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
Does not last
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your time and money on this one. It stopped cooling a little after a year and the cost to repair quoted was over $400!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear about your experience with the appliance. Ensuring reliable and long-lasting performance is a priority for us, and we apologize for any inconvenience caused by the appliance's premature failure and costly repair. Your feedback is valuable, and we’ll use it to review and improve the product's quality and reliability. If you have any further questions or need assistance, please feel free to reach out to us. Thank you for sharing your experience, and we appreciate your understanding. Keith | Insignia Support https://www.bestbuy.com/site/insignia-dual-zone-wine-and-beverage-cooler-with-glass-doors-stainless-steel/6437135.p?skuId=6437135
Only lasted a year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great, but it only lasted a year before it stopped cooling. If you get one, buy the extended warranty to mitigate against a possible headache.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi AnthonyF,
Thanks for taking the time and effort to leave a review. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you with the # is 888-237-8289.
Insignia Support,
Renee
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Quality Poor
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped cooling a month after warranty was out and of course there is nothing Best Buy or Insignia will do for me. Pretty expensive appliance to only last a year.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia Dual Zone Wine and Beverage Cooler. We appreciate your feedback and understand the importance of having appliances that meet your expectations. It's wonderful to hear that you invested in a product designed for wine and beverage storage, and we value your insights. Your comments are important in helping us understand customer needs better. Thank you for taking the time to share! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-dual-zone-wine-and-beverage-cooler-with-glass-doors-stainless-steel/6437135.p?skuId=6437135
Two Broke within 4 months
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 4 months my first one stop cooling now after three months the second fridge is barely able to maintain temperature. This is a highly questionable purchase.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Beta1736,
Thanks for taking the time and effort to leave a review with our Insignia™ - Dual Zone Wine and Beverage Cooler with Glass Doors - Stainless steel. We do apologize for this disappointing experience and thank you for bringing this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We are continuously working on improving our products and processes and if you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Lisa
https://insigniaproducts.com
Doesn’t work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The light comes on but It doesn’t work. The motor doesn’t work
No, I would not recommend this to a friendFaulty. Won’t cooI. An expensive 5 minute timer.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work. Won’t cool. The cooler doesn’t seem to register that the doors are closed. Door open alarm starts beeping after 5 minutes. We’ve tried restarting, being sure the fridge is level, gently wiping the seals with a damp warm cloth. Nothing. It simply beeps after 5 minutes as if the doors were open.
No, I would not recommend this to a friendOpen immediately and check to see it doesn't beep
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for a remodel, couldn't get it upstairs (too heavy for me) and opened before return expired. Missing an important piece. Won't replace. That's horrible customer service.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience, Disappointed. We genuinely appreciate your feedback and are always striving to improve our products and services. Your insights are important to us, and we hope to provide you with better experiences in the future. If you have any additional thoughts or suggestions, please feel free to share them with us. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-dual-zone-wine-and-beverage-cooler-with-glass-doors-stainless-steel/6437135.p?skuId=6437135
Cheap, and doesn’t work.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 faulty compressors. Replaced 2 but still not working, just returned it at this point. Don’t buy this.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I’m sorry to hear about your experience with the Insignia Dual Zone Wine and Beverage Cooler. It’s frustrating to deal with multiple faulty compressors, and it’s understandable that you decided to return the product after such issues. Your feedback is valuable and can help others make informed decisions. Thank you for sharing your experience, and I hope you find a more reliable solution in the future! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-dual-zone-wine-and-beverage-cooler-with-glass-doors-stainless-steel/6437135.p?skuId=6437135
mini fridge
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this $700 dollar fridge and 1 year and 5 days later the compressor has failed and warranty is only 1 year. I would not recommend this product.
No, I would not recommend this to a friend