Customer Ratings & Reviews
- Model:
- NS-BC2ZSS1
- SKU:
- 6437135
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are positive about the Dual Zone Wine and Beverage Cooler's temperature control, sleek appearance, and quiet operation. Many appreciate its size, design, capacity, and easily removable shelving. However, some customers have concerns about the cooler's durability and door functionality. A few also feel it is a bit pricey and that the warranty coverage could be longer.
This summary was generated by AI based on customer reviews.
Stopped working, Destin store GM won’t respond
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 3/4 months. When I called Total-tech they said they would send messages to my local store (consumers can’t contact store directly) They said the GM or AGM would have to reach out to me. They never did its been about 6 months. I was told the Destin Store just hasn’t been servicing Totaltech for the past 6 months.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello bobbymercadoa,
I apologized for the inconvenience you have been through with our Insignia™ - Dual Zone Wine and Beverage Cooler with Glass Doors. For us to further assist you, please contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Insignia Support
Molina
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Cons mentioned:Durability
DONT BUY THIS PRODUCT
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after a year and apparently no way to fix it. Would definitely not recommend ever buying insginia products.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello There,
Thank you very much for taking the time to review our Insignia - Dual Zone Wine and Beverage Cooler with Glass Doors - Stainless steel. I know that this could be an unfortunate situation, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.
Insignia Support
Alvin
www.insigniaproducts.com/support
Do not buy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in November 2022 and broke this week. Constantly running and not getting cold enough. Out of warranty as it is for one year. I do not recommend.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ Dual Zone Wine and Beverage Cooler. We're glad to hear you chose our product, and we appreciate your feedback. Your insights on performance help us understand the customer experience better, and we’re committed to continuously improving our products. We hope you continue to enjoy discovering great beverage solutions! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-dual-zone-wine-and-beverage-cooler-with-glass-doors-stainless-steel/6437135.p?skuId=6437135
Best Buy shrugs their shoulders when stops working
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After about 13 months stopped working. Horrible smell coming from fridge and started to get hot. Since we didn’t use it for a couple of months we didn’t realize that’s what was giving off a weird smell in the kitchen. $800 fridge stops working in a year and Best Buy shrugs their shoulders. Extremely angry and disappointed.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback about the Insignia™ Dual Zone Wine and Beverage Cooler. We genuinely appreciate you taking the time to share your experience, and we understand how frustrating it can be when expectations aren’t met. Your insights are incredibly important to us as we strive to improve our products and services, and we hope that your future experiences are much more positive! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-dual-zone-wine-and-beverage-cooler-with-glass-doors-stainless-steel/6437135.p?skuId=6437135
Fridge was alarming with LO error
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great and had high hopes but right side of fridge constantly would Display error LO and fridge would alarm (beeping). Had to return it. Also fridge is heavy and would be nice if Best Buy had a delivery option.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for taking the time out of your busy schedule to leave a review of the beverage cooler. I am sorry to read that you had a difficult time returning the unit. We appreciate the feed back.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
Does not last
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your time and money on this one. It stopped cooling a little after a year and the cost to repair quoted was over $400!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear about your experience with the appliance. Ensuring reliable and long-lasting performance is a priority for us, and we apologize for any inconvenience caused by the appliance's premature failure and costly repair. Your feedback is valuable, and we’ll use it to review and improve the product's quality and reliability. If you have any further questions or need assistance, please feel free to reach out to us. Thank you for sharing your experience, and we appreciate your understanding. Keith | Insignia Support https://www.bestbuy.com/site/insignia-dual-zone-wine-and-beverage-cooler-with-glass-doors-stainless-steel/6437135.p?skuId=6437135
Only lasted a year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great, but it only lasted a year before it stopped cooling. If you get one, buy the extended warranty to mitigate against a possible headache.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi AnthonyF,
Thanks for taking the time and effort to leave a review. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you with the # is 888-237-8289.
Insignia Support,
Renee
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Quality Poor
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped cooling a month after warranty was out and of course there is nothing Best Buy or Insignia will do for me. Pretty expensive appliance to only last a year.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia Dual Zone Wine and Beverage Cooler. We appreciate your feedback and understand the importance of having appliances that meet your expectations. It's wonderful to hear that you invested in a product designed for wine and beverage storage, and we value your insights. Your comments are important in helping us understand customer needs better. Thank you for taking the time to share! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-dual-zone-wine-and-beverage-cooler-with-glass-doors-stainless-steel/6437135.p?skuId=6437135
Two Broke within 4 months
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 4 months my first one stop cooling now after three months the second fridge is barely able to maintain temperature. This is a highly questionable purchase.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Beta1736,
Thanks for taking the time and effort to leave a review with our Insignia™ - Dual Zone Wine and Beverage Cooler with Glass Doors - Stainless steel. We do apologize for this disappointing experience and thank you for bringing this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We are continuously working on improving our products and processes and if you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Lisa
https://insigniaproducts.com
Faulty. Won’t cooI. An expensive 5 minute timer.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work. Won’t cool. The cooler doesn’t seem to register that the doors are closed. Door open alarm starts beeping after 5 minutes. We’ve tried restarting, being sure the fridge is level, gently wiping the seals with a damp warm cloth. Nothing. It simply beeps after 5 minutes as if the doors were open.
No, I would not recommend this to a friendOpen immediately and check to see it doesn't beep
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for a remodel, couldn't get it upstairs (too heavy for me) and opened before return expired. Missing an important piece. Won't replace. That's horrible customer service.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience, Disappointed. We genuinely appreciate your feedback and are always striving to improve our products and services. Your insights are important to us, and we hope to provide you with better experiences in the future. If you have any additional thoughts or suggestions, please feel free to share them with us. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-dual-zone-wine-and-beverage-cooler-with-glass-doors-stainless-steel/6437135.p?skuId=6437135
Doesn’t work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The light comes on but It doesn’t work. The motor doesn’t work
No, I would not recommend this to a friendCheap, and doesn’t work.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 faulty compressors. Replaced 2 but still not working, just returned it at this point. Don’t buy this.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I’m sorry to hear about your experience with the Insignia Dual Zone Wine and Beverage Cooler. It’s frustrating to deal with multiple faulty compressors, and it’s understandable that you decided to return the product after such issues. Your feedback is valuable and can help others make informed decisions. Thank you for sharing your experience, and I hope you find a more reliable solution in the future! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-dual-zone-wine-and-beverage-cooler-with-glass-doors-stainless-steel/6437135.p?skuId=6437135
DONT BUY! NOT BEST BUY!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this on March 20, 2022. It was delivered on March 25th. This product is a Best Buy brand and stopped working - BEST BUY HAS REFUSED TO COME AND SERVICE THE ITEM!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there,
I would like to express my concern about your experience with this Cooler. We deeply care about the performance of our products and I would like to further review your situation. You can reach us at the link below.
Dina | Insignia Support | https://www.insigniaproducts.com/contact-us
mini fridge
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this $700 dollar fridge and 1 year and 5 days later the compressor has failed and warranty is only 1 year. I would not recommend this product.
No, I would not recommend this to a friendAlready died
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Conveniently quit working about 2 months after the 1 year warranty. The real kicker is that it was bought as a gift and was stored unopened for 3 months.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi ClapFam6,
Thanks for taking the time and effort to leave a review with our Insignia™ - Dual Zone Wine and Beverage Cooler with Glass Doors - Stainless steel. We do apologize for this disappointing experience and thank you for bringing this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We are continuously working on improving our products and processes and if you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Lisa
https://insigniaproducts.com
One side not working on brand new on Insignia
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One side not working on brand new. So much effort in shipping, delivery and installation. Now, we are stuck. E3 or S3 error from day 1 on one side.
No, I would not recommend this to a friendToo young to die
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cooling failed after 18 months and compressor isn't serviceable, so another piece of junk heading to the landfill.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi JimS,
Thank you for taking the time to review our Insignia™ - Dual Zone Wine and Beverage Cooler with Glass Doors - Stainless Steel, I understand how exciting a new purchase can be and how upsetting it is when things don't work as expected, that's why I would kindly ask you to contact us if you ever encounter another issue with your appliance, we'll be more than happy to provide any needed assistance.
Insignia Support
Shella
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Worst product ever bought
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst product ever bought.. product not Working from day one itself.. customer support not supportive and helpful, spent hours with them but no help
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ Dual Zone Wine and Beverage Cooler, Rajtech. We're very sorry to hear that the product hasn't worked since day one and that customer support hasn't been helpful. Your feedback is important and will help us improve our products and services. We apologize for the inconvenience and frustration this has caused. If there's anything we can do to assist you further, please let us know. Thank you for bringing this to our attention. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-dual-zone-wine-and-beverage-cooler-with-glass-doors-stainless-steel/6437135.p?skuId=6437135
Stopped cooling
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped cooling few months after placing it. Had to replace it now
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi JoudA,
Please know that we always consider your feedback for us to continue improve the quality of our product. If you need further assistance, please contact Insignia at 1-877-467-4289.
Insignia Support
Lea
https://www.insigniaproducts.com/