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Customer Ratings & Reviews

Your price for this item is $5.99
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Customer reviews

Rating 4.6 out of 5 stars with 1189 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers praise the Hard Shell Case for Apple® iPhone® 11 Pro Max for its excellent protection, high quality, and affordable price. Many appreciate the case's perfect fit, clarity, and ease of use, along with its lightweight design and comfortable feel. While some find the case slightly bulky, the majority are satisfied with its overall performance. A small number of users noted discoloration over time.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 59 Showing 1,161-1,180 of 1,189 reviews
  • Rated 2 out of 5 stars

    Not what I expected…

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looked relatively cheap while on the phone. I returned this product to the store.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Slippery

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I regretted buying this cover from the moment I bought it. It’s very slippery to hold, and nothing will stick to it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible case - side buttons stick

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this case to get me by until I could get an anti-radiation case. This is a horrible case. The side rubber buttons stick to the phone buttons. My alarm started going off as I was leaving the store. I didn’t know what was happening until I looked at the rubber buttons on the case. I had to take my phone out of the case to turn it off most of the time.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello,

      Thank you for reviewing our Hard Shell Case. I completely understand how disappointing it is when our products do not work as we expect so to ensure you are given an accurate solution, please contact us at the link below so can check for what could be done for you.


      Itzel I. - Insignia Support.

       https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 2 out of 5 stars

    Eh case

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clear but it yellows almost instantly so I wouldn’t get this again.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Phone case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very please with my items. I will buy these items again

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Overpriced. Should be $5 but it will get you home

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheap case but will get you around safe till you get one on Amazon. Should be $5

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi Fisher503,

      We appreciate your review on our Hard Shell Case. I am glad to read you chose this case for your iPhone 11 and it is suiting your temporary protection needs. Enjoy this product!

      If you have any doubt or you need any assistance with this case, please follow the Contact Us link at the bottom of this response and we will gladly help.

      Adolfo M. - Insignia Support

      https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 2 out of 5 stars

    Don’t waste your moneut

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your get what you pay for. This was a waste of money. It gets cloudy very quickly.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello Dustin,

      Thank you so much for providing us with your review on this case, it pains me to hear that you are having these type of issues with it. I can assure you that this is not normal and it needs to be repaired. Please contact us at Insignia so that you can receive the proper help you need.

      https://www.insigniaproducts.com/contact-us
      Brian C. -Insignia Support BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    The case’s cutouts (for button access) failed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is essentially worthless. The cutouts by which the user can access the phone’s buttons were inadequately made: I could not access the phone’s right side button at all. Solution: new—and different—case. While I generally applaud Best Buy’s products, this product was a complete failure.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ok design

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not too fond of this purchase. The case is fairly thin and weak.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi there!

      Thank you for taking your time to write a review about our Hard Shell Case! We understand how disheartening is that a product is not as you expected, but we really appreciate that your feedback as it allows us to know how to keep improving our products! Thank you for your comments.

      Please know that if you ever happen to need assistance with your unit, you can reach us at the link below!

      -Angelica G. | Insignia Support.
      https://www.insigniaproducts.com/contact-us

      -Angelica G. | Insignia Support.
      https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 2 out of 5 stars

    Case

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s ok products .................................

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Meh

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fingerprinty. Was not impressed at all. Returned.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Didn’t like it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought this one would be better than the amazon one I had got for way cheaper but nope! This one peeled and yellowed so quick. My amazon one never even yellowed. I mean it protects the phone but it doesn’t look cuye

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn’t fit phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was too big. Waste of money. I wish I didn’t get it.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello there,

      Thank you for taking the time to review our Insignia™ - Hard Shell Case for Apple® iPhone® 11 Pro Max - Clear. We are continuously working to improve our products and their designs, so we definitely appreciate your feedback. But, if you have any more questions or concerns, please use the link below or reach us at 877-467-4289. We are available to take your calls from 8 am to 9 pm CST, 7 days a week.

      Insignia Support
      Louise
      www.insigniaproducts.com/support BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Doesn’t stay clear

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s perfect as a case, it’s durable but it doesn’t stay clear for long

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi there!

      Thank you for taking time to write a review our Hard Case Shell. We are truly sorry to read your concern with one of our products. We are working on improving our products and designs. We appreciate your feedback.

      If you have any other concerns, you may contact our team for assistance.

      Dina | Insignia Support |  https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Too Slick

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like my case to easily slide in and out of my pocket but this case made it hard to hold onto it. I returned it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Uncomfortable

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Uncomfortable on you eat the front edge is sharp that when you lean it on your ear makes it very uncomfortable

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi, Pastor.

      I want to take a moment to appreciate the time you took to share this review with us. It is always encouraging to read this type of comments since they allow us to continue striving to provide only the best products to our customers. I thank you for your feedback and be sure that this information will be forwarded to our engineers so they can consider it on future manufacturing.

      Alexander G. - Insignia Support BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Did not fit IPhone 11 Pro Max

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As stated, iPhone 11 Pro Max was about 1/2 inch to small.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello,

      Thanks for taking time of your day to share a review about your shell case. We are sorry to read that this case is not what you were looking for and you did not like you case. But, we really appreciate your honest feedback and comments, we will consider your comment to improve our products. If you have any other comments, feel free to contact us at any time you need.

      https://www.insigniaproducts.com/contact-us

      Marcos O. - | Insignia Support | BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    The worst case I have ever bought

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case does not protect the cell phone. It is made of cheap materials. Not worth the 20 dollars.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi there,

      Thank you for taking the time to leave your review on our hard shell iPhone case. We definitely know how important this is for you, especially since it involves your phone and they are pricey to repair. We truly appreciate your comments and feedback and we certainly hope o improve our products in the future to suit your needs. If you need any assistance, please feel free to reach out to us at any time.

      - Janína G. | Insignia Support | https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Trash

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Flimsy and collects dust don’t buy. Smudges, smears, dust. Feels cheap.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi there, Thanks for taking time of your day to leave a comment about your shell case. We are sorry to read that this case is not what you were looking for and you did not like you case. But, we really appreciate your honest feedback and comments, we will consider your comment to improve our products. If you have any other comments, feel free to contact us at any time you need by clicking the link below. https://www.insigniaproducts.com/contact-us Marcos O. - | Insignia Support | BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unsatisfied, cover was came with something on it. Not recommend

    No, I would not recommend this to a friend
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