Customer Ratings & Reviews
- Model:
- NS-HZ340
- SKU:
- 6324750
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are impressed with the audio quality, ease of use, and HDR support of the HDMI Audio Extractor. The product is also praised for its compatibility and reasonable price. However, some customers have reported occasional issues with resolution changes. Overall, the positive aspects of the product seem to outweigh the negative ones.
This summary was generated by AI based on customer reviews.
Poor item, I don't recommend.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is terrible, it leaks noise via the HDMI to aux out. A low hum is picked up, unplug it and hum goes (but so does the sound of course). So it renders it useless if want decent sound.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, We appreciate you taking the time to provide your feedback about our HDMI Audio Extractor. I know that it is an unfortunate situation, but please let us help you by contacting us, so we can check your Product and get some alternatives to get this situation solved and improve your recent experience. Hector S. - Insignia Support https://www.insigniaproducts.com/contact-us
Didnt work
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return would not work with our projector and roku.
No, I would not recommend this to a friendGreat at 1st for what we needed
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It stopped working after only having it for 7 months.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Crystal,
Thank you for taking the time out of your day to review our Audio Extractor. I know how upsetting is is when our devices stop working so soon, so I will like to advise you to get in touch with us at the link below so we can review what can be done for you.
Itzel I. - Insignia Support.
https://www.insigniaproducts.com/contact-us
Junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just did a 130 mile round trip to buy this for my Ps5 since there is no optical out.... I have audio now but screen just flickers.. so now I'm right back where I started.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello there. Thank you for taking the time to leave a review on the the product Insignia™ - HDMI Audio Extractor with 4K and HDR Support - Black. Please try to set your PS5 resolution to 1080p. If this does not resolve, kindly contact us through the link below and we will be happy to accommodate you.
Mary II Insignia Products II Please visit https://www.insigniaproducts.com/
Does Not Seem To Work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connected via HDMI between the AVR and TV I have been unable to get any audio out from the analog or optical output.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Crunican,
I personally would like to apologize for the experience you have been through with our Insignia™ - HDMI Audio Extractor with 4K @ 60Hz / HDR Support. To further assist you, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT.
Insignia Support
Molina
www.insigniaproducts.com/support
Did Not Work For Me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this so that I could continue to use my Astro A40 mixamp with my new XBOX Series S. Bottom line, did not work. No video, no audio. Not expensive so not worth the half hour trip to return it.
No, I would not recommend this to a friendDidn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't do what it said. Tried to get sound for second setup for wireless headphones. Then neither that or soundbar worked.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello,
I understand that you left us this review to report on this situation. From our side, the behavior you are describing does not seem acceptable with a newly purchased product. So we will like to make sure that you receive the proper support. Please feel free to get in touch with us at the link below so we would like to fully evaluate what happened and search for an accurate solution for you.
Itzel I. - Insignia Support.
https://www.insigniaproducts.com/contact-us
TV software incompatability
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work with TV software to ghet desired result.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi MES1944,
Thanks for taking the time and effort to leave a review about our Insignia™ - HDMI Audio Extractor with 4K @ 60Hz / HDR Support - Black (NS-HZ340).I am sorry to read that it did not work with your TV. I know it can be dissatisfying; however, I'd like you to contact our support team for further assistance. Please feel free to contact us via email at https://www.insigniaproducts.com or our customer service at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST.
Shai | Insignia Support
https://www.bestbuy.com/insignia
Mr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poorly integrates with my receiver and tv. Had to go online and purchase a higher end model from B&H.
No, I would not recommend this to a friendNot a good product.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product did not do what it said it would do. I would not recommend it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thanks for taking the time to connect with us about your concern with your Insignia™ - HDMI Audio Extractor with 4K @ 60Hz / HDR Support - Black. We deeply care about the performance of our products and I would like to further review your situation.
Dina || Insignia Support || https://www.insigniaproducts.com/
Stopped working after a month and a half
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No video output after a month and a half of use. Wouldnt recommend
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ HDMI Audio Extractor. We truly appreciate your feedback and are dedicated to improving our products and services. Your insights are invaluable to us, and we will use them to enhance the quality and performance of our offerings. Thank you for helping us serve you better. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-hdmi-audio-extractor-with-4k--60hz-hdr-support-black/6324750.p?skuId=6324750
Twas a problem
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It didnt work correctly for me. It made my screen blink a lot and always turned my tv signal from 4k to 1080p.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi DamitaJo!
Thank you for writing a review about our HDMI Audio Extractor! We know how disheartening is that a product does not work as expected. We would love to check this situation further with you, so please feel free to contact us at the link below!
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
HDMI Audio Extractor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This item would not talk to my Yamaha receiver therefore I don’t know where the issue lies. It was never resolved with Best Buy as to what we need to do.
I would recommend this to a friendFailed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Failed in less then 24hrs. Had to stay on an out of town install an extra day. Lost over $1000 in extra expenses.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Damon,
I understand that you left us this review to report on this situation. From our side, the behavior you are describing does not seem acceptable with a newly purchased product. So we will like to make sure that you receive the proper support. Please feel free to get in touch with us at the link below so we would like to fully evaluate what happened and search for an accurate solution for you.
Itzel I. - Insignia Support.
https://www.insigniaproducts.com/contact-us
Crap
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute, completely a waste of money. Item doesn't work and should not be sold!
No, I would not recommend this to a friendNot working with my PS5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for an optical audio solution but I am not able to get any sound from the PS5.
No, I would not recommend this to a friendDoes not do 4k 120fps or 1440p
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not do 4k 120fps or 1440p. It only does 4k at 60fps
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Pajarpgrande,
Thank you for taking the time to review our Insignia™ - HDMI Audio Extractor with 4K and HDR Support - Black. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://insigniaproducts.com
Works but not great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does the job but i had to unplug the hdmi cable everytime. Used for a PS5.
No, I would not recommend this to a friendDoes not work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fiddled with this for a while. Cannot successfully get it to pull audio.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi.
I certainly apologize about this situation with your Audio Extractor not working properly. I would really love to provide you with alternatives for your product., this is why I kindly as you to reach us at https://www.insigniaproducts.com/contact-us so we can properly assist you.
Cesar G. - Insignia Support
ummmmn
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.stopped working after five months i would keep looking
No, I would not recommend this to a friend
