Customer Ratings & Reviews
- Model:
- NS-HZ340
- SKU:
- 6324750
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are impressed with the audio quality, ease of use, and HDR support of the HDMI Audio Extractor. The product is also praised for its compatibility and reasonable price. However, some customers have reported occasional issues with resolution changes. Overall, the positive aspects of the product seem to outweigh the negative ones.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Resolution
No 1440p at 120hz
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everybody who says this does 1440p at 120hz are nutty turds. This does exactly what the astro adapter does..and thats give you low quality 1080p at 120hz. This isnt it once again…dont get if you want 1440p at 120hz on new consoles.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Yohani93.
Thank you for taking time to write a review our Insignia™ - HDMI Audio Extractor with 4K @ 60Hz / HDR Support - Black. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.
Dina || Insignia Support || https://www.insigniaproducts.com/
Won’t work majority of the time
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this extractor for my Xbox Series X in order to have surround audio for maybe a year. For the last 6 months, the device only works if positioned perfectly. If I bump it in the slightest the video signal goes out and my monitor goes black. Whenever I move my setup (I do a lot) I sit for at least 20 minutes positioning the extractor just right to actually give a video signal, and even then a chair shift or a foot bump causes it to malfunction. I am past the return period so I am just going to throw it out and buy a different company’s product
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Dylan,
Thanks for taking the time and effort to leave a review our Insignia™ - HDMI Audio Extractor with 4K @ 60Hz / HDR Support - Black. We do apologize for this disappointing experience and thank you for bringing this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We are continuously working on improving our products and processes and if you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Lisa
https://insigniaproducts.com
Repeatedly cuts in/out, especially for 3840 x 2160
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Problems from day 1 with computer 3840x2160: screen goes black, audio stops, on-screen display will not display with monitor buttons; then comes on again sooner or later. This even with static screen display and no mouse or keyboard actions. Roku 1080p always worked but then I changed Roku output to 4K UHD; then Roku output cut out like computer output. Removed Extractor from circuit: immediately problems disappear.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Carey, your comments are really important for us, so I will be directing your feedback to our Development team to check this particular situation you recently experienced, with the purpose of keep improving our products and services for you. Please feel free to contact us, so we can check in major details this situation and get the best solution for this.
Hector S. - Insignia Support https://www.insigniaproducts.com/contact-us
Horrible Video Output Quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just purchased this item and found that the video out is poor quality and very washed out. Tested with 3 different input devices. Compared video output into same device with same cables with and without going through this extractor. Each comparison is the same. This extractor puts out a weak washed-out (not vivid colors compared to direct...very white washed) not sharp picture. Very disappointing.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for sharing your experience with our HDMI Audio Extractor! We know how disheartening is when a product does not work as expected. Please allow us to assist you further in this situation by contacting us at the link below!
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
Don’t buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work! Will need to try something else! See if the geek squad can figure it out?????
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Sorry to hear that the Insignia HDMI Audio Extractor didn't meet your expectations. We understand that sometimes it can be frustrating to deal with technical issues, especially when you're not getting the performance you need. We're here to help and want to make things right. Since the Geek Squad may be able to provide additional assistance, we recommend reaching out to them for further troubleshooting and support. Additionally, we'd like to offer you an alternative solution or a refund/exchange option if the product doesn't meet your needs. Please let us know how we can best assist you in resolving this issue. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-hdmi-audio-extractor-with-4k--60hz-hdr-support-black/6324750.p?skuId=6324750
Not Happy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is junk! It has poor sound quality and audio keeps dropping out. Now I find out it’s not Returnable after March 21st. Never again
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello ChrisB,
It has come to my attention that you were not fully satisfied with the purchase of your Insignia™ - HDMI Audio Extractor with 4K @ 60Hz / HDR Support - Black. I'm sorry that the product didn't meet your expectations, as Insignia always strives for the best customer experience. Please feel free to contact us at 1-(877)-467-4289 Daily 8am - 9pm CST, and we will gladly assist you in the best way possible.
Chelsea
Insignia Support
https://www.insigniaproducts.com/support
HDMI
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it worked for a week only then broke. Will not recommend
No, I would not recommend this to a friendnot me
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well that wasn't me plus you were 7 days past the ship date
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi User996513,
Thank you for taking the time to review our Insignia™ - HDMI Audio Extractor with 4K and HDR Support - Black. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://insigniaproducts.com
