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Customer Ratings & Reviews

Customer reviews

Rating 3.6 out of 5 stars with 221 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.6 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

68%would recommend to a friend

Customers are saying

Customers value the ice maker functionality, ease of installation, and overall performance of this kit. While most customers are satisfied, some have noted concerns about the noise level. The ice maker and installation process are frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 221 reviews
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Decent Icemaker

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Straightforward install and seems to be working well so far.

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker

    Rated 5 out of 5 stars

    GOOD ICEMAKER

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good size cubes similar to old fashioned cube trays made in good quantity. The bottom freezer fridge has an oversize receptacle largest I have ever owned and the icemaker makes plenty of ice to keep it full.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for taking the time to share your positive experience with the Insignia Ice Maker Kit for Select Insignia Refrigerators. We're thrilled to hear that you are enjoying the good-sized cubes it produces and that it makes plenty of ice to keep your freezer full. If you have any questions or need further assistance, please don't hesitate to reach out. We appreciate your feedback and hope you continue to enjoy your new ice maker. - James | Insignia Support |
      https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 BBY-ExBrand_Insignia

  • Pros mentioned:
    Ice maker

    Rated 4 out of 5 stars

    Ice Maker

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    U i just have a week with the ice maker and is working really well

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Long processing times

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Takes over 6 weeks to receive, not to mention the delivery and installation costs were high

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Quickest install

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install was easy! Works great with no issues. Ice is square shape, nothing fancy.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi there! Thank you for your feedback! We're pleased to hear that the installation of the Insignia™ Ice Maker Kit for your refrigerator was quick and easy, and that it's working great without any issues. It's good to know that the square-shaped ice meets your needs.

      If you have any other questions or need further assistance, feel free to reach out. Enjoy your new ice maker! |Angelica| Insignia Products| BBY-ExBrand_Insignia

  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Great Ice maker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice ice maker, easy to install. Ice cube shape is pleasing.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 3 out of 5 stars

    Only So So

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ice maker works but doesn’t generate enough ice to fill the container. And, it makes a noise, which is irritating.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ice maker, Installation

    Rated 5 out of 5 stars

    Easy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install makes great ice everything was included

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Finally I have Ice

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy install, packaged very well with easy to follow instructions

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your feedback. We are pleased to hear that you found the installation process easy and that the packaging and instructions met your expectations. Your satisfaction is important to us, and we are committed to providing well-designed and user-friendly products. Keith | Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had one little glitch in the beginning but works great.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your review of the Insignia™ Ice Maker Kit for Select Insignia 18 Cu. Ft. Refrigerators. We're glad to hear that despite the initial glitch, it now works great for you. It's wonderful to know that you're satisfied with the product! If you have any further feedback or need assistance, please don't hesitate to reach out. We're here to help! Ivy | Insignia Support BBY-ExBrand_Insignia

  • Rated 4 out of 5 stars

    Okay

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kinda confusing to install should come with the fridge pre installed or have an option available

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your feedback. We are sorry to hear that you found the installation process confusing. Your experience is important to us, and we will take your suggestion into consideration for future improvements. Keith | Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Ice maker

    Rated 4 out of 5 stars

    Ice maker and hookup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a little early as we just finally got the ice machine hooked up, but it’s working fine and we’re pleased

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Ice maker

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great ice marker my family loves it. It doesn’t take up a lot of space in the freezer

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      HI there! Thank you for your feedback! We're thrilled to hear that you and your family are enjoying the Insignia™ Ice Maker Kit. It's great to know that it fits well in your freezer and meets your needs. If you have any other thoughts or suggestions, feel free to share! |Angelica| Insignia Products| BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    GEEK SQUAD ROCKS

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and great technician..very friendly and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker

    Rated 4 out of 5 stars

    So far - so good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have only had this ice maker for over a month and a half, but it produces nice cubes consistently

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Insignia ice maker for refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great ice maker. Fast delivery & excellent communications. Highly recommended!

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your feedback! We are thrilled to hear that you are pleased with the ice maker, the fast delivery, and our excellent communications. Your recommendation means a lot to us, and we appreciate your support. Keith | Insignia Support BBY-ExBrand_Insignia

  • Rated 3 out of 5 stars

    Worth it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first one that arrived did not work so I exchange it. Second one works no problem. Is only noise when the water fills the ice maker.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Stopped working correctly after two weeks

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I installed it per the specifications and within two weeks instead of getting ice cubes it was creating one, giant ice cube. I looked at all of the possible solutions and none seemed to solve the issue. I reached out to Best Buy support and they told me to bring the unit into the store for repair...sorry, how do you repair something that needs to be hooked up to a water line, refrigerator and power and fix it? I would prefer they just send me a new one and I can try reinstalling.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi JuniorMiller, thank you for taking the time to share your experience. That definitely sounds frustrating—especially after following the installation instructions carefully and still ending up with a solid block of ice instead of cubes. You're absolutely right that bringing an ice maker kit into a store for repair isn't practical when it needs to be connected to a fridge and water line.

      We’d recommend reaching out directly to Insignia Support at 1-877-467-4289. They’ll be better equipped to troubleshoot the issue remotely or help arrange a replacement if needed. We appreciate your patience and hope you're able to get this resolved quickly.

      — Shiela | Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. We installed ourselves. Not too difficult.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi JenniferV,

      Thank you for your feedback! We're delighted to hear that the Insignia™ Ice Maker Kit is working well for you and that the installation process was straightforward. If you have any questions or need further assistance, don't hesitate to reach out. Patricia | Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Icemaker

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had it less than a month, but so far it’s fine.

    I would recommend this to a friend
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