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Customer Ratings & Reviews

Customer reviews

Rating 3.6 out of 5 stars with 230 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.5 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

67%would recommend to a friend

Customers are saying

Customers are satisfied with the ice maker, the installation process, and the overall performance of the Ice Maker Kit for Select Insignia 18 Cu. Ft. Refrigerators. Many find it easy to use. However, some customers have noted concerns regarding the noise level of the product.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 230 reviews
  • Rated 4 out of 5 stars

    Okay

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kinda confusing to install should come with the fridge pre installed or have an option available

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your feedback. We are sorry to hear that you found the installation process confusing. Your experience is important to us, and we will take your suggestion into consideration for future improvements. Keith | Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Ice maker

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great ice marker my family loves it. It doesn’t take up a lot of space in the freezer

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      HI there! Thank you for your feedback! We're thrilled to hear that you and your family are enjoying the Insignia™ Ice Maker Kit. It's great to know that it fits well in your freezer and meets your needs. If you have any other thoughts or suggestions, feel free to share! |Angelica| Insignia Products| BBY-ExBrand_Insignia

  • Pros mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Insignia ice maker for refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great ice maker. Fast delivery & excellent communications. Highly recommended!

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your feedback! We are thrilled to hear that you are pleased with the ice maker, the fast delivery, and our excellent communications. Your recommendation means a lot to us, and we appreciate your support. Keith | Insignia Support BBY-ExBrand_Insignia

  • Rated 3 out of 5 stars

    Worth it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first one that arrived did not work so I exchange it. Second one works no problem. Is only noise when the water fills the ice maker.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Long processing times

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Takes over 6 weeks to receive, not to mention the delivery and installation costs were high

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. We installed ourselves. Not too difficult.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi JenniferV,

      Thank you for your feedback! We're delighted to hear that the Insignia™ Ice Maker Kit is working well for you and that the installation process was straightforward. If you have any questions or need further assistance, don't hesitate to reach out. Patricia | Insignia Support BBY-ExBrand_Insignia

  • Rated 4 out of 5 stars

    Mr.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well, thought the fridge came with ice maker. Had 1 in the picture, didn't see at the bottom it said ice maker not included.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Icemaker

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had it less than a month, but so far it’s fine.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    great item

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to install good directions arrived when it was promised

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    HappyCustomer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We paid a little extra to add the ice maker, my mother is very pleased with it, is well worth the extra cost

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Ice Maker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Pleased---it works very well! Overall it is pretty quiet. Doesn't take long to make a full bin of ice.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Stopped working correctly after two weeks

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I installed it per the specifications and within two weeks instead of getting ice cubes it was creating one, giant ice cube. I looked at all of the possible solutions and none seemed to solve the issue. I reached out to Best Buy support and they told me to bring the unit into the store for repair...sorry, how do you repair something that needs to be hooked up to a water line, refrigerator and power and fix it? I would prefer they just send me a new one and I can try reinstalling.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi JuniorMiller, thank you for taking the time to share your experience. That definitely sounds frustrating—especially after following the installation instructions carefully and still ending up with a solid block of ice instead of cubes. You're absolutely right that bringing an ice maker kit into a store for repair isn't practical when it needs to be connected to a fridge and water line.

      We’d recommend reaching out directly to Insignia Support at 1-877-467-4289. They’ll be better equipped to troubleshoot the issue remotely or help arrange a replacement if needed. We appreciate your patience and hope you're able to get this resolved quickly.

      — Shiela | Insignia Support BBY-ExBrand_Insignia

  • Rated 3 out of 5 stars

    Ice cube problems

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This ice maker has problems with the ice cubes sticking together so sometimes you get 7 or 8 cubes in a frozen hunk. It may leak a little water when filling the ice maker up. Other than that pain in the neck, it's just a standard ice maker.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD ROCKS

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and great technician..very friendly and professional.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ice maker review value

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took two tries to get best.Buy people to install it correctly

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your feedback. We're sorry to hear about the difficulties you experienced with the installation of your Insignia™ Ice Maker Kit. This is not the level of service we aim to provide, and we apologize for the inconvenience.

      We appreciate your patience and understanding. If you need any further assistance or have any questions, please don't hesitate to reach out. We're here to help and ensure you have a positive experience with our products.

      Thank you for choosing Insignia™! -Rolf | Insignia Support https://www.bestbuy.com/site/insignia-ice-maker-kit-for-select-insignia-18-cu-ft-refrigerators-white/6465053.p?skuId=6465053 BBY-ExBrand_Insignia

  • Pros mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Ice!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Something EVERYONE needs! When its been so hot, ice is a pleasure!

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Ice maker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes ice cubes extremely face. Only time you hear it is the ice cubes drop in the bin

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Install ice maker

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good ice maker great service, installation. Best Buy always top quality and service. Also in time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fit Just Right!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Insignia Ice Maker Kit works great and fit perfectly in our new fridge!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    icww machine

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    dont know its capability as its still in the box and Im trying to get a plumber to installed the ice machine which reqiresa pipe from under my sink.

    No, I would not recommend this to a friend
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