Customer Ratings & Reviews
- Model:
- NS-ICEF2W2
- SKU:
- 6465053
Rating by feature
- Value
Rating 3.7 out of 5 stars
- Quality
Rating 3.5 out of 5 stars
- Ease of Use
Rating 3.8 out of 5 stars
Customers are saying
Customers are satisfied with the ice maker, the installation process, and the overall performance of the Ice Maker Kit for Select Insignia 18 Cu. Ft. Refrigerators. Many find it easy to use. However, some customers have noted concerns regarding the noise level of the product.
This summary was generated by AI based on customer reviews.
Ice maker
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfectly !!! Took a bit of time to install, but with general knowledge youcan do it. It works great.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .It's fantastic to hear that the **Insignia™ Ice Maker Kit** is working perfectly for you! It’s great that you were able to install it successfully, even if it took a bit of time. Having an ice maker can really enhance convenience, especially during warmer months. If you have any tips for others on the installation process or features you particularly enjoy, feel free to share! -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Disappointing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screws to ice maker litterly fell out within a month after paying for the "professional install". Upon inspection the screws do not actually screw to anything and is just being held by plastic. Seems like a design flaw.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi TonyaJ, Thank you for taking the time to leave a review of our Insignia™ - Ice Maker Kit for Select Insignia 18 Cu. Ft. Refrigerators - White. Please know that we are improving the quality of this product by considering our customers feedback, for further assistance you can contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Mariepel C.| Insignia Products
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Great product and great service!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with the new refrigerator and the Insignia Ice Maker. Service was on time and in a very efficient manner. A.J. At our Best Buy store provided excellent advice and helped us make the right choice.
I would recommend this to a friendICE MAKE DOES NOT WORK
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought my fridge and ice maker on 6-24-25 and the ice maker has never worked...still waiting on a replacement....Not good at all
No, I would not recommend this to a friendWorst ice maker ever
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst ice maker ever. When it does “work” it dumps water into the ice bin and creates a huge ice block, but then it decides not to work at all for weeks at a time. Complete waste of money. I’ve never been more dissatisfied with a product.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We are truly sorry to hear about the issues you faced with the ice maker, including the water dumping into the ice bin and the inconsistent performance. We understand how frustrating and disappointing this must be. Your feedback is important to us, and we will use it to improve our product quality and reliability to prevent such issues in the future.
Keith | Insignia Support
Would not recommend.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This ice maker is really cheaply made. It literally just pours water into an ice cube tray and then flips it over. It took longer in the ice maker than if I just made my own. After nearly 3 days, I barely had a full bin. It also takes up a substantial portion of the freezer. You are better off just getting ice cube trays and getting some of that space back for other items.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with our ice maker. We're sorry to hear that it did not meet your expectations and caused inconvenience. Your feedback is valuable to us as it helps us identify areas for improvement. Jeth | Insignia™ Support. https://www.bestbuy.com/site/insignia-ice-maker-kit-for-select-insignia-18-cu-ft-refrigerators-white/6465053.p?skuId=6465053
Sir
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to order and delivery was fast. Instructions are detailed but an installation video as an option would be appreciated.
I would recommend this to a friendVery Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker has never worked…still waiting on replacement
No, I would not recommend this to a friendBuyer beware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer beware they tell you that they can install and then they do not they send people out waste your time promise you concessions and never deliver at least they delivered my refrigerator but I do not have we're working ice maker and I had to purchase extra for installation for the ice maker parts and for the ice maker itself all of this money now I'm out on my time I also didn't get any of the gift cards they promised me don't do it
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our Ice Maker Kit for Select Insignia 18 Cu. Ft. Refrigerators! We understand that you are having issues when you purchased the unit. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your complaint.
Rudson S.| Insignia Support. https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Defective ice maker
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice maker has not worked since it has been installed. After 2 service calls, it is still not working. It is now on back order so I will have to wait to get a new one installed. During the hottest months of the year, I have no ice! Extremely disappointed!!!!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I apologize for the inconvenience you’ve experienced with the ice maker. If you purchased it recently, I recommend reaching out to our customer support team. They can assist you with troubleshooting or arrange a replacement if needed. Thank you for bringing this to our attention! - Carl | Insignia Products
Issues
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had nothing but issues with this ice maker sadly. The first one installed did not work. We had someone come look at it to advise it was defective. A new one was installed on Monday. We have gotten multiple trays of solid ice chunks that layer the entire bin. This has been a month process now all for ice??
No, I would not recommend this to a friendWorks great + easy to install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installed in new fridge in 30 minutes. Perfect size cubes every time.
I would recommend this to a friendUseless Ice Maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this ice maker, hasn't been a month and the ice is coming out in ice sheets instead of cubes in addition to water spilling into the freezer making a ice mountain, Big Mess!!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for bringing this issue to our attention. We apologize for the inconvenience you have experienced with the Insignia™ Ice Maker Kit. This is certainly not the quality or performance that we strive for with our products. We appreciate your feedback and will take it into consideration for future improvements. Thank you for choosing Insignia™ products. - Ed | Insignia Support |
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Bad ice maker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work at all. Rotates before ice is frozen, just water. Then other times won't rotate at all.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ Ice Maker Kit, Badbad. We appreciate your feedback and understand your concerns. Your comments are valuable to us, and we'll use them to improve our products and services. If you have any further questions or need assistance, please feel free to reach out. Thank you for being a valued customer. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-ice-maker-kit-for-select-insignia-18-cu-ft-refrigerators-white/6465053.p?skuId=6465053
Never Made Ice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This ice maker was installed when delivered, but never made ice. When wanting to get an exchange, they wanted me to uninstall the ice maker and bring it back before they would set up delivery for a new one. Very poor customer service for not standing behind their own branded product. At this point they can make both the refrigerator and the ice maker back
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi PatrickR,
Thank you for writing a review about our Insignia™ - Ice Maker Kit for Select Insignia 18 Cu. Ft. Refrigerators - White. We understand that you are having issue with the product. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Insignia Products
Marites
www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Continuing fail!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy install team hadn’t been able to make this operate yet!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, RobertJPrimeau. We're sorry for the trouble you've encountered with your ice maker kit installation. Your feedback highlights the need for better coordination and support, and we’ll be sure it reaches the right teams. Tine | Insignia Support
Ice maker for insignia refrigerator
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everyone is very professional, Knowledgeable and helpful
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're pleased to hear that you've had such positive interactions with our team! Providing professional, knowledgeable, and helpful service is a top priority for us. If you have any further feedback or questions, feel free to reach out. We're here to assist you in any way we can!
Carl | Insignia Support | https://www.bestbuy.com/site/insignia-ice-maker-kit-for-select-insignia-18-cu-ft-refrigerators-white/6465053.p?skuId=6465053
Ice maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has a turn on and off switch which is perfect for when too much ice is being produced
I would recommend this to a friendUgh
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve gone without a product I paid for. Came defective and only worked for a week.
No, I would not recommend this to a friendDead icemaker
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even a month old an it dead. Waiting for my third replacement
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Juliana,
It is one of our priorities to hear the feedback of our customer so we will know how to improve the quality of our products and hearing your feedback about this ice maker is important so we will know how to improve it efficiency and quality. For further assistance, you may contact us at (877) 467-4289.
Insignia Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285