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Customer reviews

Rating 3.6 out of 5 stars with 294 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 3.7 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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70%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 294 reviews
  • Pros mentioned:
    Mute button

    Rated 5 out of 5 stars

    Works with Polycom phones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After spending 4 times as much on other brands that didn't work with Polycom ip phones I tried these. The best buy ones actually worked and people could hear my staff in a noisy restaurant. The multi selector switch will change the microphone pinout for other phone brands but on #1 the Polycom worked. Comes with mute button for training.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi, MrsRogers.

      Thank you for sharing you review on this Headset with us. Your opinion is paramount for us to keep striving to provide the best experience when purchasing our products. We are definitely proud of this product!

      Cesar G. - Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great replacement for the original phone headset!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like a charm! Good sound quality and volume control. The clip is convenient as is the lengthy cord.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Insignia Headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this corded headset to use with my AT&T 2 Line corded phone for my home business. I was not impressed. This headset is terrible. The connector that is inserted in the phone does not work well. My calls were so unclear that I had to go buy another headset immediately. I am very disappointed to have $20.00 on this headset.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good and inexpensive headset

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compared to some other headsets on the market, this one is quite affordable, however, for me it was not plug and play. When I initially took it out of the box, I thought either my phone or headset was broken because I got absolutely no audio, and had to read the directions. There is a slider (which I figured was for volume) that is in fact 'headset type selection'. You need to adjust this slider to match your phone type. I tried this on 3 different phone models, and it worked on all 3, with some adjustments. I wanted to post my findings here in case it helps anyone else. Here are the optimal settings I found for the phones that I have access to: Snom D765 (should be the same across all D700 series phones) - Headset type slider set to "2" on the headset controls. Mitel/Aastra 6867i (should be the same across all 6800 series phones) - Headset type slider set to "1" on the headset controls (leave the plastic insert to make the port smaller in place on the phone). Nortel/Avaya 1165e (should be the same across all 1100 series phones) - Headset type on phone set to Type 2 under Prefs > Audio > Headset > Headset Type. On the headset itself, set the slider to Type "1". In some ways, I wish this headset was simpler, since most phones already have a mute switch and volume controls on them, so it seems kind of duplicate to have them on the headset too. And I wish that it was more plug and play. Other than that, the audio quality seems to be good once you get your settings on both the phone and headset correct. And the price was also right too.

    I would recommend this to a friend
  • Pros mentioned:
    Comfortable, Sound quality

    Rated 5 out of 5 stars

    Great value and ease of use.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headset at a great price! Easy to use and very comfortable. It seems well made and the sound quality is excellent. The headphone cushion ads to comfort and keeps the headphone from sliding around or falling. I hope it lasts because it is not easy to find a replacement. This is my second headset that replaces one that lasted for a couple of years. I highly recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Worth the price.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands free headset works well. Sound quality is great and clear. Thus far (after a few uses) I'm very pleased and satisfied. Hopefully, it will last a good while.

    I would recommend this to a friend
  • Cons mentioned:
    Echo

    Rated 5 out of 5 stars

    Works as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some reviews I read about this seemed to judge this low cost headset badly. Such as one who said to have heard an echo and other communication issues. I don't know how long that person used it for but just remember there's nothing special about this. It's just a simple headset that transmits analog audio signals from your base phone. If there's an issue about echoes, etc it's your base phone causing that not the headset. Of course if you hear crackling especially when you're moving it around, then we can deduce the culprit is the headset and or its wire. You just have to troubleshoot it as a technician (you just don't judge a single component as bad without testing the rest). Anyway this headset works great and most people hear me well and also I hear them well. I had only one phone call with echo for the first couple of seconds, then went away. I didn't judge the headset as bad because I'd had experience with a wireless headset also connected to the same phone which occasionally manifested the same issue. This will happen a lot with VoIP's. Conclusion, it's a good headset. If there are issues with longevity, then I'll return here to update.

    I would recommend this to a friend
  • Pros mentioned:
    Comfortable, Sound quality

    Rated 5 out of 5 stars

    Comfortable and effective basic headset.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this product to use at work so that I can talk and type at the same time. The product works well with the Avaya phones we use. The headset is comfortable and the mic is flexible. The sound quality is very good also. I would recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Sound quality

    Rated 5 out of 5 stars

    Very nice!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Surprisingly good sets. These were used to improved sound quality in a loud office. I have used many of these including very expensive wireless sets and these outperformed most of them. A very pleasant surprise.

    I would recommend this to a friend
  • Pros mentioned:
    Comfortable, Sound quality

    Rated 5 out of 5 stars

    Great phone communications device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This a great on ear phone communications device. It is light weight and you can adjust the volume to your comfort and the sound is perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Handsfree headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best $20-$25 I've spent!! I purchased these for myself to use at work. I am a finance manager, so I am on the phone alot or even most of the day and am often having to multi-task. For whatever reason, I am the world's worst when it comes to tangling up the phone cord. The sound is clear, have volume control, very long wire allowing you to move around without having to remove them, professional looking, made well, easy to set up/plugs right into the back of a landine phone and use, allows you to be able to multi-task, etc. They were referred to me and I have referred them to others. Would purchase again.

    I would recommend this to a friend
  • Pros mentioned:
    Hands-free, Sound quality

    Rated 5 out of 5 stars

    Great headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a cheap headset to connect to our Cisco phones at the office. Easy to use and good quality. Perfect for talking on the phone when you need your hands free to type.

    I would recommend this to a friend
  • Pros mentioned:
    Comfortable, Sound quality

    Rated 5 out of 5 stars

    Good headset

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this for my employees. They're comfortable, good quality, listening is crystal clear.

    I would recommend this to a friend
  • Pros mentioned:
    Comfortable, Hands-free

    Rated 4 out of 5 stars

    made my job easier

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While working from home, holding a phone for hours just wasn't feasible. Using a headset made that more comfortable physically and had the advantage of allowing both hands to manipulate materials while I talked. This was a lifesaver.

    I would recommend this to a friend
  • Pros mentioned:
    Comfortable

    Rated 4 out of 5 stars

    Great for working from home!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clear voice. Easy to setup and use. Comfortable enough to wear for long periods. Very long cord. Only issue is when you hit mute it makes a noise like you disconnected the call. Other than that, extremely happy with the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Comfortable, Price

    Rated 5 out of 5 stars

    Landline Headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this headset everyday since I am working from home. Good price, clear, and comfortable.

    I would recommend this to a friend
  • Pros mentioned:
    Comfortable

    Rated 5 out of 5 stars

    PERFECT SOLUTION

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable. Sound is great and the cord is extra long.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Didnt work for me

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This didn't seem to work for me. Im not sure if my landline didn't like it or what the deal was. I couldn't really hear out of it when tested. Had to return.

    I would recommend this to a friend
  • Pros mentioned:
    Comfortable, Sound quality

    Rated 5 out of 5 stars

    Good value for the office.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s comfortable to wear and the sound is clear. A little practice and it’s easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 3 out of 5 stars

    Ok for the price!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like many of us, I had to scramble to get my home office put together overnight. So I went and bought the insignia Headset, and also the Insignia Wireless Mouse/Keyboard combo. As far as the headset goes, it works pretty well, the mic is a bit low. You can adjust how far from your mouth, the mic, sits so that helps when trying to get my clients to hear me better. I can hear my clients pretty well. The only issue I have is the wire itself that connects to the phone, is super thin and weak. If you move it while using the headset you can sometimes hear a crackle. I solved this issue by using a binder clip to hold the wire to the desk with enough slack so I can still freely move around with the headset on. Overall, it was worth it, but isn’t the best! Bought it only cause of the price and I was limited in stock at the store. You get what you pay for, but I’m not disappointed with it.

    I would recommend this to a friend