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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 2002 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers regard the Laser Lens Cleaner as easy to use and effective for cleaning and improving the performance of CD players. Many found the price reasonable. However, some users reported compatibility issues, particularly with PlayStation systems, and a few experienced continued skipping despite using the product. The cleaner's ability to resolve skipping issues was a point of contention among users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 91 Showing 1,801-1,820 of 2,002 reviews
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    not such a good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cd cleaner did not work for my bluray player.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Did not solve problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use product several times did not help with operation of CD player

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Worked like magic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My CD player in my car would not play CDs. I bought the laser cleaner and in two minutes it cleaned the lens and all my CDs now play. Could not be happier with the cleaner.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not sure it worked

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn’t tell if product worked. Didn’t see much of a difference

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Laser Lens Cleaner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Between DVD & CD players, I needed something to clean the laser lens. It works OK.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    did not work real well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The disk keep reading error and work not long clean as shown.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi.

      I sincerely thank you for writing this review. I wan you to know that we deeply care about the performance of our products given that we are committed to provide you with the best experience. In this case, sicne it could be a physical situation, I kindly ask you to call us at 1-877-467-4289 so we can further investigate and assist you.

      Alexander G. - Insignia Support BBY-ExBrand_Insignia

  • Rated 2 out of 5 stars

    tried it on my nav system - didn't work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure if the nav system is messed up or not, but one thing is sure, this didn't fix it

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used this to clean my CD player in the car and I feel like it did a good job.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Ok

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s an ok cd dvd cleaneron the go I would get better 1

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    cleans good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    does the job it is suppose to, more instructions would be helpful

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Laser Lens Cleaner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laser lens cleaner didn't work for my problem. Needed to buy a new HDMI cable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did the job as intended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Bose radio system was skipping. I went to Best Buy and one of your sales associates called Chris suggested this lens cleaner. The Bose is now working fine again.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service great product A+ plus plus I would definitely recommend

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took it a couple of times before it worked. My DVD player must have really been dirty.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works really well I would recommend it to everyone.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor product!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got stuck in dvd player. Went in to buy something else , advised salesperson about it . He said these are not a good way to clean players. They get stuck all the time.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy for Wii game system cleaner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We tried everything to get my son's wii started back up again after sitting idle for a couple years. The only thing left was the laser lens cleaner. This either did not work or the laser lens reader on the Wii broke while not being used???

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good cleaner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to use on Blu-Ray player, but also used it on my CD player.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works as Advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used this to clean the laser on my son's Wii U console. Worked great!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    didn't help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't seem to do anything, the problem still exists.

    No, I would not recommend this to a friend