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Customer Ratings & Reviews

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Customer reviews

Rating 4 out of 5 stars with 1565 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Comfort

    Rating 4.1 out of 5 stars

  • Value

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers are satisfied with the sound quality and reasonable price of the On-Ear Analog Mono Headset. Many also appreciate its lightweight design and compatibility, although some find the comfort and fit could be improved. A few users mentioned that the volume could be higher and that the microphone may require replacement.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 71 Showing 1,401-1,420 of 1,565 reviews
  • Rated 2 out of 5 stars

    2 male to 1 female piece

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy employee thought outside the box and solf me this in place of the actual 2 male to 1 female piece I needed but it doesnt work.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Comfort

    Rated 1 out of 5 stars

    2 Ears, Not 1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were wrong to buy this 1-eared headset. It didn't help with online jobs. It broke after a short while. For online jobs, get 2-eared headsets.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    You get what you pay for

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset is good if you want to be a phone operator. Having only one ear piece makes it very difficult to be immersed in a game or movie. It's really only good for chatting. If you want something cheap, go for it.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Comfort

    Rated 1 out of 5 stars

    Not worth it

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cord is ridiculously long, it kept getting wrapped around the wheels of my office chair. It is also uncomfortable.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi, Hannah.

      I certainly apologize about the situation with your Headset. You should be able to enjoy the product and since I understand your situation, I want you to know that you can take advantage of the 15 day return period that Best Buy grants you for this product directly at the Customer Service counter at your nearest store with your receipt in hand.

      Cesar G. - Insignia Support BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Poor quality of service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered one recieved almost after a month when it arrived looks like someone return it and repacked, the sticker with old order number still there, earpiece is dirty, mini ziplock inside is open. Theres should be an option for no star.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi Maria,

      Thanks for taking the time to connect with us about your concern with your Insignia™ - On-Ear Analog Mono Headset - Black. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction.

      Dina || Insignia Support || https://www.bestbuy.com/insignia BBY-ExBrand_Insignia

  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Do not buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not hear anything out of headphones had to return it and get a gamer headset with mic Got a $40 model with surrounded sound. 100x better

    No, I would not recommend this to a friend
  • Cons mentioned:
    Comfort

    Rated 1 out of 5 stars

    Extremely uncomfortable and did not work.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought to use for video conferencing. The headphone is extremely uncomfortable and microphone did not work.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi! I realize that you expected to be able to start using this headset right away, and that the microphone is a big part of it. This is why I would like to suggest that you contact us on the link below, so that we can further assist you with your unit.

      Viridiana E.
      Insignia Support.
      https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Cons mentioned:
    Comfort

    Rated 1 out of 5 stars

    headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not good for work from home purpose. maybe good for something else. Very uncomfortable.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 1 out of 5 stars

    didnt work for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    did not like - returned. these did not work out for me. they were v light weight though

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello, Thank you for taking the time out of your busy schedule to leave a review of the mono headset. I am sorry to read that you had to return the unit. We appreciate the time you took to leave a review of the unit.

      Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Its a no for me dawg

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Maybe this would be satisfactory for a child in virtual school, but for someone who is expecting this to work well for meetings it's a no for me dawg. The audio quality isn't good and there is minimal functionality but hey- you get what you pay for... should have spent $15 more on something better elsewhere

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Headset

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset did not serve my needs. Needed a usb headset use it for tablet great sound overall

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello,

      Thanks for taking the time to share a review about your headset. We want to thank you for your honest feedback, we will consider your comment to provide you with better quality products that fit your needs. Remember that if you have further concerns, to contact us by clicking the link below.

      https://www.insigniaproducts.com/contact-us

      Marcos O. - | Insignia Support | BBY-ExBrand_Insignia

  • Cons mentioned:
    Comfort

    Rated 1 out of 5 stars

    Broke after a couple days

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headset broke after a couple of days. I was busy working full time and going to school full time so I never got a chance to return it.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Comfort

    Rated 1 out of 5 stars

    Headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would not recommend this product at all. Very uncomfortable and not the best quality.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Comfort

    Rated 1 out of 5 stars

    Not reliable

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought 10 for our call center people to use. 2 were DOA and 3 more failed on the first day.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't last two weeks of remote learning usage!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I watched to make sure these were properly cared for as much as possible. My child reported the sound stopped working on Friday but I overlooked it. Now Monday, after testing it myself realized no sound is being produced by the headset. Great. Another item from Best Buy I'm severely disappointed in the quality of it and can't return.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi there!

      Thank you for writing a review about our On-Ear Analog Mono Headset. We understand how disheartening is when a product stops working. Please allow us to assist you further in this situation! Feel free to contact us at the link below.


      -Angelica G. | Insignia Support.
      https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Not for me

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointing. Volume was too low no matter what I did. I returned the product.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    poor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    plugged into audio plug but just would not setup correctly with windows 10 worked great right after plug in then volume would drop

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi! Thank you so much for sharing your experience with this On-Ear Analog Mono Headset. Please contact us so we can troubleshoot and solve this issue: https://www.insigniaproducts.com/contact-us. Louie L. Insignia Products. BBY-ExBrand_Insignia

  • Rated 2 out of 5 stars

    Don't buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After having it only a month the speaker went out and I was in a middle of a conference call. I was this for work end up having to buy another headset from different place.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi! Thank you for your feedback on this On-Ear Analog Mono Headset. Please contact us so we can fulfill the warranty right away: https://www.insigniaproducts.com/contact-us. Louie L. Insignia Products. BBY-ExBrand_Insignia

  • Rated 2 out of 5 stars

    Headphones for work

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones didnt work for my work computer or maybe I just didnt know what I was doing

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi Chris,

      Thank you for taking the time to review our Insignia™ - On-Ear Analog Mono Headset - Black. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.


      Insignia Products
      Nikki
      https://insigniaproducts.com BBY-ExBrand_Insignia

  • Cons mentioned:
    Fit

    Rated 1 out of 5 stars

    Nope

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ended up returning this. It was way too small and it was very hard to hear. Not good.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello, Thanks for taking the time to share a review about your headset. We want to thank you for your honest feedback, we will consider your comment to provide you with better quality products that fit your needs. Remember that if you have further concerns, to contact us by clicking the link below. https://www.insigniaproducts.com/contact-us Marcos O. - | Insignia Support | BBY-ExBrand_Insignia