Customer Ratings & Reviews
- Model:
- NS-HZ313
- SKU:
- 4226000
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers appreciate the Optical/Coaxial Digital-to-Analog Audio Converter for its great sound quality and ease of use. Many find it compatible with their existing setups, especially when HDMI is not an option, and consider it a good value for the price. The only notable drawback mentioned is the absence of a volume control feature.
This summary was generated by AI based on customer reviews.
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a bummer buy. Really has issues and works sometimes.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Greelz, I am sorry to read that the converter is not working as expected. For us to be able to assist you and provide you with troubleshooting steps if needed, please contact us at 877-467-4289. Viri E. Insignia Support.
Worked 1 time and never again.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned the item. We reinstalled it multiple times but no success.
No, I would not recommend this to a friendNoisy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Makes a loud static interference noise when you switch between inputs.
No, I would not recommend this to a friendMeh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work well with Apple TV. Worked for some channels and not for others
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you very much for reviewing this adapter I am sorry to read that this did not work for your Apple TV, please remember that Best Buy offers you a a15 day return period that you can take advantage of. Omar S. - Insignia Products Support.
Stopped working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working about 10 days after purchase. Not worth the money.
No, I would not recommend this to a friendDoesn't work after a day
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Requires constant plug removal to restart. Will definitely return. I should've read all the reviews, and best buy should not be selling such shoddy products if they want to stay in business.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi,
We are sorry to read about the bad experience you had with this digital to analog converter. Also, we want to thank you for taking the time to leave a comment. Please feel free to contact us at any time you want to address your issues.
https://www.insigniaproducts.com/contact-us
didn't work
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought to use between my stereo and tv with an optical cable the the sales guy said would work and tried for 4 hours to get sound from my tv out of my stereo speakers. I've hooked up a lot of systems to do this and this never would work
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Jerry,
Thank you for providing us your review about our converter. I completely understand how disappointing it is when our products do not work as expected, so I will like to recommend to get in touch with us at the contact link below where one of our agents can help you troubleshoot your device.
Itzel I. - Insignia Support.
https://www.insigniaproducts.com/contact-us
Latency Problem
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is a latency problem between the picture and the sound. So, therefore we are going to return it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, you could try to adjust the latency in your TV settings, this product don't cause latency issue.
Headset Hookup
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item did not work as expected. I was advised by a Best Buy employee that the Insignia converter would allow me to provide a hook up between my new Samsung 900TS television and my Bose HT400 headsets.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi!
I am sorry to read that you are having issues getting your devices connected. Please know that you are more than welcome to contact us on the link below, and we will gladly help you check if this device will be useful.
Viridiana E. Insignia Support https://www.insigniaproducts.com/contact-us
did not work in this area
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only picked up 4 PBS channels in the area where I live
No, I would not recommend this to a friendI had a problem connecting to the speaker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had some problems connecting to the karaoke speaker
No, I would not recommend this to a friendWorked for the 1st week.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure why it stopped working after a week. So returned it.
No, I would not recommend this to a friendDo not work for what I needed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it. Didn’t work with my Bose sound bar.
I would recommend this to a frienddid not work with an older stereo
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the sound was terrible and full of static. I tried to use this to adapt an old stereo to my TV and the sound was not clear enough to recognize what I was hearing.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, Jesse.
I apologize about your experience with your Digital-to-Analog Converter. I want you to know that this could be caused by several reasons and I would like to provide you with the correct troubleshooting steps to find out the source. Please reach us at https://www.insigniaproducts.com/contact-us so we can properly assist you with it.
Cesar G. - Insignia Support
Not
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work on my older Sony receiver, neither did another brand.
No, I would not recommend this to a friendHaving buzzing sound
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it as open box item during pandemic. Having buzzing sound. I don't use it at all.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Sonia,
We appreciate your feedback about this product. We want always to consider your feedback so we will know how to improve quality and efficiency. For further assistance, you may contact us at (877) 467-4289.
Insignia Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Optical converter no good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the optical converter stopped working after 3 months of non stop use
No, I would not recommend this to a friendIt did not for my application.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I needed for this to the opposite convert from digital to analog.
No, I would not recommend this to a friendNot Exactly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not exactly work with 2012 LCD TV and sound bar.
No, I would not recommend this to a friendDidn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure if it is the cable box or the unit........
No, I would not recommend this to a friend