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45575 Dulles Eastern Plz
Ste 188
Sterling, VA 20166
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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 148 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers often highlight the overall performance and ease of use of the Replacement Remote for Insignia, TCL & Hisense Roku TVs. Many appreciate its immediate connectivity and the convenient button layout, including programmable keys. Some customers have reported compatibility issues with certain TVs. The setup is generally straightforward, and the remote's size closely matches the original.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 148 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great great product will buy again and again again

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Roku remote

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worked perfectly and customer service was outstanding.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Elizabeth D.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have 3 Roku Remotes. I thought I could use one of them for my TCL TV. No Such Luck. I was disappointed when I was told I needed a specific Remote for my specific TV. Thank god I received a $50 Best Buy gift card for buying a new cellphone. This was a Great surprise & I'm so thankful I received it cuz I was able to buy 3 other accessories for my new cellphone & TV. Thank You So Much Best Buy for this Really Generous & Unexpected Surprise.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for sharing your experience. We understand how frustrating it can be when accessories like remotes aren’t universally compatible, and we appreciate your patience in navigating that. We're truly glad to hear that the $50 Best Buy gift card came at just the right time and helped you pick up some great accessories for your new cellphone and TV. It's always rewarding to know that these surprises make a positive difference.

      Keith | Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Remote control

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works perfectly…I would recommend it to anyone looking for a remote control

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your great feedback! We're thrilled to hear that the Insignia™ Roku Replacement Remote is working perfectly for you. It's always rewarding to know when a product delivers exactly what our customers need.

      We really appreciate your recommendation—it means a lot! If you ever have any questions or need assistance, we're here to help. Ivy | Insignia Support BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    It's awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great didn't have to program it just put the batterys in it and worked

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great replacement remote.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly as a replacement remote as advertised.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV remote

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ease of use is great. The personnel were really very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV remote

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellente product and very cheap. I Recomended it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Roku Remote

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This remote worked great on my Phillips Roku Tv, so far no issues!

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for the great feedback. We’re glad to hear the remote is working well with your Philips Roku TV and that you’ve had no issues so far. We appreciate your support and hope it continues to perform reliably for you.
      – Keith | Insignia Support BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like the original. I’m so happy with this purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tv control

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to use needed help to set up you need to give easy directions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great fit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect replacement for your insignia tv works with all size tvs

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    KidavTV

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm sure it's great but didn't need it so took it back to the store

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Universal Roku remote

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased. It connected instantly. I would recommend it to everyone.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you, JenniferK, for your feedback! We're glad to hear that the Roku Replacement Remote for Insignia, TCL, and Hisense TVs connected instantly and met your expectations. A hassle-free setup is always a win, and we appreciate your recommendation. If there's anything else we can assist with, we're always here to help. Tine | Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great. Very happy with my purchase would buy again.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you, WilliamF, for your feedback on the Roku Replacement Remote. We’re excited to hear it’s working great and that you’d choose it again, we love delivering that kind of dependability. Tine | Insignia Support BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    A good replacement remote

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is exactly what I needed to replace a failing Roku remote. Luckily, Best Buy had it in stock and I was able to pick it up the same day. The price was attractive as well.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best remote I ever had and works good on my tcl Roku tv

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for the great feedback! We’re happy to hear that the remote is working well for you and pairs nicely with your TCL Roku TV. It’s always rewarding to know our products are making things easier and more enjoyable for our customers.
      Keith | Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new remote. It very easy to work. Its very simple.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi there! Thanks for your feedback! We're happy to hear that the Insignia™ Roku Replacement Remote is easy to use and works well for you. Enjoy the simplicity and convenience of your new remote! |Angelica| Insignia Products| BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    Upgrade your remote!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I put the one that came with the TV in the washing machine. Not much of a multitasker. I tried drying it out, but it was useless. I like this one better, it’s newer in that some of the odd things have been edited out I can operate this from my bed. I couldn’t with the other one.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for sharing your experience. We’re glad to hear that the new remote is working well for you and offering better functionality and convenience, especially with the ability to operate it from your bed. It’s great to know that the updated design has made a noticeable difference. We appreciate your feedback and continued support.
      Keith | Insignia Support BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    Control

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good service I really appreciate the price I recommend Best Buy

    I would recommend this to a friend
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