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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 111 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are pleased with the overall performance, ease of use, and connectivity of the replacement remote, noting it works immediately without setup. The button layout with programmable keys and the identical size to the original remote are also appreciated. However, some customers have reported compatibility issues with certain TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 110 reviews
  • Rated 5 out of 5 stars

    Remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was so easy to buy all I had to do was park my car and they brought it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    According to G

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I needed although I didn't have the old remote

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Grandma

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received excellent service from the representatives. The cost was reasonable.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi GladysC, thank you for your kind words! We’re delighted our remote met your expectations and that you had a great experience with our customer service team. We’re here to make things easy and affordable—thanks for choosing Insignia! Patricia | Insignia Support BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    Replacement Remote Awesome!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what we needed after my mom accidently dropped hers in the trash!

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi DarleneB, we’re so happy our remote came to the rescue! Accidents happen, and we’re glad we could provide a quick and reliable replacement for your mom. Thanks for choosing us—we hope it brings many more hours of easy streaming! Patricia | Insignia Support BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    remote repacement

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    would have worked great I am sure if it was compatible with my TV. I have a Samsung.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your feedback! We're sorry to hear that the Insignia™ Roku Replacement Remote wasn’t compatible with your Samsung TV. This remote is specifically designed for Roku-enabled TVs like Insignia, TCL, and Hisense, so we understand the frustration when it doesn’t work with other brands.

      If you're still looking for a compatible remote for your Samsung TV, our team would be happy to help you find the right one! Ivy | Insignia Support BBY-ExBrand_Insignia

  • Cons mentioned:
    Compatibility

    Rated 2 out of 5 stars

    Remote

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t work on my tv but did another one so I had to return

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Feels like OEM

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feels like the original remote that was lost. Nice cheap replacement.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you, JEFF. We're pleased to know the Insignia Roku Replacement Remote felt just like the original and served as a great, affordable solution. We’re glad it helped you get back to enjoying your entertainment without missing a beat. Tine | Insignia Support BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    Roku Remote

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up remote following instructions.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your feedback! We’re pleased to hear that the remote setup process was smooth and straightforward with the instructions provided. Making things easy for our customers is always a top priority.
      Keith | Insignia Support BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    Lost your remote? This solves it.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lost my roku remote for my insignia TV. It works great as a replacement

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your feedback. We're glad to hear the replacement remote is working well with your Insignia TV. It's great to know you're still enjoying the performance and convenience of your setup. We appreciate you taking the time to share your experience.
      Keith | Insignia Support BBY-ExBrand_Insignia

  • Cons mentioned:
    Compatibility

    Rated 2 out of 5 stars

    title

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I saw the one remote device for roku so bought it. I must have an earlier version remote and best buy saifd there was this only one

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you, EdT1, for sharing your experience. We understand how frustrating it can be when compatibility issues arise with remote versions. Our goal is to provide reliable accessories, and we appreciate your feedback as it helps us improve. If you need assistance, our support team is happy to help. Tine | Insignia Support BBY-ExBrand_Insignia

  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    “Universal Remote”

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible. Said it would pair with my tv and it didn’t. Had to download an app on my phone in order for it to work and it still didn’t work!!! I was recommended this specific remote from an employee at my local Best Buy!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 2 out of 5 stars

    Roku remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good but not what I needed. I needed a more advanced remote

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your feedback. We’re glad to know the product worked well overall, but we understand it didn’t fully meet your needs. We aim to offer a range of options to suit different preferences, and we appreciate you sharing your experience so we can continue to improve.

      – Keith | Insignia Support BBY-ExBrand_Insignia

  • Rated 3 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product a little confusing at first. Sucks you gotta pay to use the web browser but good product overall.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your honest feedback. We’re glad to hear you found the product to be good overall, even if it was a bit confusing at first. We understand the concern about the web browser access, and we appreciate you taking the time to share your experience. Your input helps us continue to improve.
      Keith | Insignia Support BBY-ExBrand_Insignia

  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    bad remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    remote is supposed to be universal & doesn’t work !

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Needs original remote to program

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It sucks because if you need it to replace a lost remote it’s very difficult to program without the original remote. It defeats the purpose of buying a replacement remote-_-

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Confusing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Impossible to program. Instructions not clear. Not worth the money.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Button layout, Connectivity
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great replacement remote for specific ROKU TV's

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This remote is for Insignia, TCL, Hisense, & Roku enabled TV’s. It looks very similar to the one that came with my Hisense TV and is exactly the same size as the original. The differences are with the 4-way directional button. It is not cut at the corners but instead is oval with the 4 arrows like the original. It still works easily and I did not find it an issue. The OK button is slightly larger and in the center like the original. The bottom of the remote is not tapered for your finger, but again, not a deal breaker. And lastly, the 4 buttons at the bottom for picking a favorites are lettered A, B, C, D so you can reprogram to your liking. Out of the box, after installing the included batteries, it worked without programming on my Hisense TV. . There are good instructions that will walk you through how to clear a previous programming, and how to make it work with you TV, if necessary. Out of the box the Top Left button (A) is programmed for Netflix, the top right (B) if set for Prime Video, the bottom left (C) is set for Hulu, and the bottom right (D) is set for Disney. If you don’t like the choices or their locations, you can reprogram them. There are buttons on the side for volume and mute just like the original. I find the remote easy to use, and the key feel is very good, it feels like the original. The only negative, the battery cover was initially tight to open on mine. Overall it’s a replacement that will take little time to adjust to, yet gives you some programming flexibility with which button brings you your favorite streaming channel. It’s very reasonably priced for a replacement remote. Yes, I would recommend this remote to a friend,

    I would recommend this to a friend
  • Pros mentioned:
    Button layout, Connectivity, Ease of use
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Worked right out of the box!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Usually the frustrating part of getting a replacement remote is either programming it to work with your TV or not having all the functions work as the old remote did. My Roku TV worked flawlessly right out of the box. Put the batteries in, pointed it to the TV and all the functions worked. I have a TCL Roku tv that it is now paired up to. No only did it work right out of the box but it was also already preprogrammed with quick access to four streaming services. If you don't like the services that are preprogrammed you can reprogram them to the ones you use. All the functions are there just like on the original so there is almost no learning curve. This is the basic remote so there is no voice control button or USB port which for me is fine since its used in a bedroom and one of us is usually sleeping while the other watching TV. Two triple A batteries keep the power going. I haven't had it long enough to speak to battery life but I would expect it to be inline with the previous remote. This is an excellent replacement for a lost or damaged Roku remote.

    I would recommend this to a friend
  • Pros mentioned:
    Button layout, Connectivity
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Works as well as the original

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These remote compliments the hardware that comes with a ROKU device. It is pretty much the same size and has all the functionality. The buttons are responsive and arranged in a very user-friendly format. Connection was simple and my ROKU instantly recognized it. The biggest difference that with the ROKU branded remote is with the four quick application access buttons. The regular ROKU remote has the applications pre-assigned. I like this replacement better because the buttons are not pre-assigned and can be programmed to whatever application you like. This is a huge benefit because most people will not use all of the pre-programmed applications. It includes two AAA batteries and setup guide. It does not support voice control, but most of the regular ROKU remotes do not either. It works as a great alternative to the regular controller, a replacement or as a spare to have to use as well. I highly recommend and the Insignia brand has the full backing of BestBuy and is of the same high quality as the regular ROKU remote.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    NOT a "Replacement"

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This isn't a "Replacement" is actually an "Addition" you have to have the original remote to program it to your tv. I purchased an "Out of the Box" tv w/out remote. I was unable to use so i returned it and purchased a non-programable one.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for sharing your experience. We're sorry to hear that the remote did not meet your expectations as a replacement and required the original remote for programming. We understand how frustrating that can be, especially when purchasing a TV without the original remote. Your feedback is valuable and helps clarify the product's functionality for future customers.
      Keith | Insignia Support BBY-ExBrand_Insignia

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