Early Black Friday DealsNew Doorbusters every Friday.Shop now

Skip to content
Gift Ideas
26 Cypress St
Williston, VT 05495
Opens tomorrow at 9 am
Find Another Store
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 113 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are pleased with the overall performance, ease of use, and connectivity of the replacement remote, noting it works immediately without setup. The button layout with programmable keys and the identical size to the original remote are also appreciated. However, some customers have reported compatibility issues with certain TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-113 of 113 reviews
  • Pros mentioned:
    Button layout, Connectivity, Ease of use
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Worked right out of the box!

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Usually the frustrating part of getting a replacement remote is either programming it to work with your TV or not having all the functions work as the old remote did. My Roku TV worked flawlessly right out of the box. Put the batteries in, pointed it to the TV and all the functions worked. I have a TCL Roku tv that it is now paired up to. No only did it work right out of the box but it was also already preprogrammed with quick access to four streaming services. If you don't like the services that are preprogrammed you can reprogram them to the ones you use. All the functions are there just like on the original so there is almost no learning curve. This is the basic remote so there is no voice control button or USB port which for me is fine since its used in a bedroom and one of us is usually sleeping while the other watching TV. Two triple A batteries keep the power going. I haven't had it long enough to speak to battery life but I would expect it to be inline with the previous remote. This is an excellent replacement for a lost or damaged Roku remote.

    I would recommend this to a friend
  • Pros mentioned:
    Button layout, Connectivity
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Works as well as the original

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These remote compliments the hardware that comes with a ROKU device. It is pretty much the same size and has all the functionality. The buttons are responsive and arranged in a very user-friendly format. Connection was simple and my ROKU instantly recognized it. The biggest difference that with the ROKU branded remote is with the four quick application access buttons. The regular ROKU remote has the applications pre-assigned. I like this replacement better because the buttons are not pre-assigned and can be programmed to whatever application you like. This is a huge benefit because most people will not use all of the pre-programmed applications. It includes two AAA batteries and setup guide. It does not support voice control, but most of the regular ROKU remotes do not either. It works as a great alternative to the regular controller, a replacement or as a spare to have to use as well. I highly recommend and the Insignia brand has the full backing of BestBuy and is of the same high quality as the regular ROKU remote.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    NOT a "Replacement"

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This isn't a "Replacement" is actually an "Addition" you have to have the original remote to program it to your tv. I purchased an "Out of the Box" tv w/out remote. I was unable to use so i returned it and purchased a non-programable one.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for sharing your experience. We're sorry to hear that the remote did not meet your expectations as a replacement and required the original remote for programming. We understand how frustrating that can be, especially when purchasing a TV without the original remote. Your feedback is valuable and helps clarify the product's functionality for future customers.
      Keith | Insignia Support BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Tv remote

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its the wrong remote for the tv i brought as a gift for someone

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn’t work

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not work………………………………………………………………………………………………….

    No, I would not recommend this to a friend
  • Pros mentioned:
    Button layout
    Tech Insider Network Member

    Rated 5 out of 5 stars

    A Perfect Replacement Remote!

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am writing this review for the Insignia Replacement Remote for Roku TVs. When I last bought a Roku TV, it came with the perfect remote. It was small, fit well in my hand, and had just the basic, necessary control buttons. After just a few uses I was able to use it without having to look at the remote to see where all the buttons were. It was almost like it had become an extension of myself. The one and only thing I didn’t like about it was that the OK button was too small, and it was difficult to feel…not only because it was so small, but because it meshed so well with the Up, Down, Left and Right arrows on each side of it. So when I saw the Insignia replacement remote, I noticed the OK button was much larger than the current remote, and I decided to give it a try. The first thing I noticed when I got it was that for the most part it was the same size overall as my old remote, and that it was basically laid out the same. The second thing I noticed was that the preprogrammed buttons were different. My old remote came preprogrammed with Netflix, Hulu, Sling and NOW. The replacement came preprogrammed, but with the ability to change them to whatever I want. The buttons are simply labeled A, B, C, and D. It doesn’t get any better than that. And if you want to keep them the same as your old remote, all it takes is the press of a few buttons using your old remote, and your done! If you are looking for the perfect replacement remote for your Insignia, Hisense or TCL TV, this is the remote to get!

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Not Google smart

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a nice little remote and the fact that it is rechargeable with no constant need for batteries but unfortunately it was not compatible with my smart(dumb) t.v.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Works perfectly!

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This universal remote has been a lifesaver! I was tossing and turning the other night and was feeling around on my nightstand for the TV remote to watch a little TV. All of a sudden, I hit a bottle of water I had on the nightstand in the pitch black dark and knocked it over on the remote. Needless to say, it was toast. I jumped on the internet and downloaded a TCL tv Roku app. About half way through installation, phone lit up like a Christmas tree with pop up ads. I couldn't stand the intrusive barrage of constant ads and promptly uninstalled it. I found this little gem on Best Buy. Works like a champ! I'm glad my remote got trashed. The new one works even better. Push a button and it responds. Old one was not very good. Would've turn channels half the time and volume buttons didn't work most the time either. This one is awesome and is worth every dime! I was skeptical that such an inexpensive item would prove to be so worthy of the task I assigned it. It actually saved me from having to purchase another television altogether. The remote itself if very similar in design to the OEM Roku remotes. The colors are close, the size is the same, there is a slight difference in weight (it feels lighter), and it is not a grippy rubbery plastic as the others are. It is smoother and therefore a bit more slippery in hand. I can easily recommend this as a replacement product for Roku/Insignia original issue TV remotes.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your detailed review! We're thrilled to hear that the Insignia™ Roku Replacement Remote has been a lifesaver for you. It's great to know that it works perfectly and even better than your old remote. Your feedback is much appreciated!

      - Shiela | Insignia Support BBY-ExBrand_Insignia

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Great spare remote

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So glad I got this Roku remote! It's slightly smaller than my original, not a bad thing. Worked right out of the box with my TCL Roku tv. Your results may vary. However, the included instructions are excellent, so pairing it to your Roku TV shouldn't be an issue. It's also surprisingly lighter than the original remote. For my TV, it works at all angles, even nearly parallel to the TV. Another surprise. Working distance is excellent. I was only able to get about thirty feet away, and it still worked flawlessly. Those of you with large rooms or mini home theaters shouldn't have an issue using this remote. The ABCD button come pre-programmed to apps like Netflix, Hulu, Prime, etc. However they are easily remappable to any app on your TV home screen. The instructions are good and the process is simple. However, there is a catch that isn't really noted in the instructions. After you program the button macro sequence and it's set, any time you use the button to get to your programmed app, you need to keep the remote pointed at the TV, otherwise it only partly works. Keep that in mind and you'll enjoy the remote.

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Nice Alternative

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are incredibly happy with this remote. The Insignia Roku TV Replacement Remote worked right out of the box after installing the included batteries. We have 3 kids under the age of 6 and our remotes are constantly walking out of the room and sometimes they never come back. The build quality of the remote is solid and feels very similar to the original remote that came with our TV. We thought that we might not like the fact that there are no logos on the buttons but after years of being exposed to the unique colors associated with each app, we subconsciously know what to select regardless of the lack of branding. The remote was turn-key out of the box and immediately started working with our TV. Gone are the days of having to program your remote - we love the ease of hot-swapping. The price point for this remote is also spot on. I know that we will be purchasing more in the future to have on hand if/when this replacement remote walks off like the others before it. This remote is a no-brainer purchase as far as we're concerned.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Pretty much just like the original remote!

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this remote the other day as a spare. We have 6 TVs throughout the house made by various brands that all have the Roku interface integrated into them. Without even programming or configuring anything, the power button on this remote instantly turned on all of the ones that should (Element, onn., TCL, Hisense) without issue. The remote looks very similar with some slightly different buttons for the directional and select. Little more squared off than the Remotes that came with the TV, but just as comfortable to use in-hand. Range and responsiveness excellent as well. Definitely recommend as a replacement or spare for compatible brand Roku TVs that use the IR signal (note: these do not work with the wireless signal required for Roku Sticks).

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 3 out of 5 stars

    Could be cheaper

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an alright remote. There's nothing wrong with the remote itself, but when you look at it from a certain perspective, there are better options. Let's start with the basics. It has the standard power button, home button, back button, navigation buttons to go up, down, left, and right, an OK button, an instant replay button, a settings button, a sleep button, media control buttons, and 4 programmable buttons. The buttons themself feel quite good. They're nice and soft to press. My main problem with this remote, though, is its price. With the exception of the four programmable buttons, there's nothing that this remote has that isn't included in Roku's first-party remote. Even though they're basically the same thing functionality-wise, this Insignia remote is $5 more (the Roku first-party remote is $9.99, while this is $14.99). You might as well buy Roku's voice control remote for $19.99 if you're going to spend $14.99 anyway. Overall, this isn't a bad remote. I wouldn't suggest it unless programmable buttons are really that important to you.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for sharing your detailed review. We appreciate your insights on the remote's features and functionality. It's great to hear that you find the buttons soft and easy to press. We understand your concerns about the price difference compared to Roku's first-party remote. Your feedback is valuable to us as we strive to offer products that meet our customers' expectations. Keith | Insignia Support BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    Replacement remote

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was what I ordered and shipped really fast,it was a good place to shop.

    I would recommend this to a friend
Sponsored