Customer Ratings & Reviews
- Model:
- NS-RMTLG21
- SKU:
- 6448218
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the ease of use, overall performance, and functionality of the Replacement Remote for LG TVs. Many find it compatible and easy to set up, offering great value for the price. However, some customers have noted concerns about the button layout, response time, and certain features not being included.
This summary was generated by AI based on customer reviews.
Happy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’re very happy about the outcome of this product
I would recommend this to a friend- Cons mentioned:Button layout
Didn't work with my LG TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not all the buttons work and I wasn't aware of Best Buys 14 day return policy.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear about the issues you've encountered with the functionality of your product and the limitations of our return policy. It's disappointing when a product doesn't meet expectations, and we apologize for any inconvenience this has caused you. Your feedback is important to us, and we'll use it to improve our product quality and customer service policies. If you haven't already, please reach out to our customer support team for assistance with troubleshooting or a possible resolution. We appreciate your understanding and thank you for bringing this matter to our attention. Keith | Insignia Support https://www.bestbuy.com/site/insignia-replacement-remote-for-lg-tvs-black/6448218.p?skuId=6448218
- Cons mentioned:Response time
Don’t buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This remote is the worst TV remote ever! The buttons are so tiny and there seems to be a lag!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Kinjal,
Thanks for taking the time and effort to leave a review. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you the # is 888-237-8289.
Insignia Support.
Renee
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746
Just fair
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's just fair. Doesn't seem to have a SAT button to get onto my Dish. Some of the buttons stick.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your thoughts on our product. We're sorry to hear that your experience hasn't met your expectations. Your feedback regarding the absence of a SAT button for accessing your Dish service and the issue with sticky buttons is valuable to us, and we apologize for any inconvenience this may have caused. Our team is committed to continuously improving our products, and we will take your comments into consideration for future enhancements. If there's anything else we can assist you with or if you'd like to discuss your experience further, please feel free to contact us. Your satisfaction is important to us, and we appreciate the opportunity to address your concerns. Keith | Insignia Support https://www.bestbuy.com/site/insignia-replacement-remote-for-lg-tvs-black/6448218.p?skuId=6448218
disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It didn't work with my system and I tried to find out if it was compatible with mysystem and you never answered my questions. You need a easier system to see if it worked,
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with us. We are sorry to hear that the product did not work with your system and that you had difficulty getting your questions answered. We understand the importance of having an easy way to check compatibility and will take your feedback into consideration as we work to improve our support and services. For immediate assistance, please call the Insignia hotline at 1-877-467-4289.
- Shiela | Insignia Support
just use remote app on a cell phone....
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.will sync with LG tv, but button response isnt very good. Must press multiple times for TV to respond to button press.
No, I would not recommend this to a friend- Cons mentioned:Button layout
But a different model
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connects automatically but buttons stick. Not a good replacement
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Paul,
Thanks for taking the time and effort to leave a review about our Insignia™ - Replacement Remote for LG TVs - Black (NS-RMTLG21). I'd like to apologize for the situation that you've experienced with one of our products. Please know that we are improving the quality of this product by considering our customers' feedback. If you need further assistance, please feel free to contact us via email at insignia@bestbuy.com or call our customer service at 1-(877)-467-4289 Monday to Saturday, 8 a.m.–9 p.m. CST.
Shai | Insignia Support
https://www.bestbuy.com/insignia
- Cons mentioned:Features
Poor quality remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not have near the features of my factory remote. Would be an satisfactory for about half the price
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi John,
We appreciate your feedback about this product. It is important to us to know your feedback so we can continue to improve the quality of our products. If you need further assistance, please contact Insignia at 1-877-467-4289.
Insignia Support
Lea
https://www.insigniaproducts.com/
Tv remote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn’t able to pair with the tv. Don’t know if it was me, the tv or the remote.
I would recommend this to a friend- Cons mentioned:Button layout
Buttons get stuck
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The buttons get stuck down so whatever is providing tension to return the buttons/controls up failed after only 2 months. Total garbage.
No, I would not recommend this to a friend Remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty expensive for a remote, but the clerk at the store was helpful.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi JohnL,Thank you for taking the time to leave a review of our Insignia™ - Replacement Remote for LG TVs - Black. Please know that we are improving the quality of this product by considering our customers feedback, for further assistance you can contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Mariepel C.| Insignia Products
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Ms
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The LG tv remote I got on 2/13/25 work good just for 3 weeks, but the manager replaced for me, very nice person.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello DorisvE, thank you for sharing your feedback on the Insignia™ Replacement Remote for LG TVs. We're sorry to hear that the remote only worked for three weeks, but we're glad to know that the manager was able to replace it for you and that you had a positive experience with their assistance.
Your comments are important to us, and we appreciate you bringing this to our attention. If you have any further concerns or need assistance, please don't hesitate to reach out to our customer support team. Emman | Insignia Products
- Cons mentioned:Button layout
LG Remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buttons get stuck or don't always respond. Annoying.
No, I would not recommend this to a friend Ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn’t recommend. Build quality is nice, but isn’t very responsive compared to the original remote.
No, I would not recommend this to a friendNot for QNED or OLED
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not compatible with QNED LG TV but might work for other TVs
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi AdenreleA,
Thanks for taking the time and effort to leave a review with our Insignia™ - Replacement Remote for LG TVs - Black. We apologize that our product did not satisfy your expectations. We are continuously working on improving our products and their designs and if you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Lisa
https://insigniaproducts.com
- Pros mentioned:Compatibility
Insignia universal control
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great universal controller works great on my LG television.
I would recommend this to a friend mid at best
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this remote is mid at best. defnitley used better remotes in my day.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi ConnorL,
Thank you for the review. We do apologize if you did not like the remote. We do apologize for what happened to the screen. If you have any questions please give us a call at 1-888-407-0396.
Renee
Insignia Support
meh
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i couldn’t get this to sync to my tv. ended up returning it
No, I would not recommend this to a friendRemote replacement
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work for what I need. Will not work to include extra stations other than regular TV.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Jim,
Thank you for taking the time to review our Replacement Remote for LG TVs. I understand it didn't work how you expected and that can be discouraging. We are continuously working on improving our products and their designs so we definitely appreciate your feedback. If you have any more questions or concerns, please, use the link below to reach us.
Insignia Support
Miguel C.
https://www.insigniaproducts.com/contact-us
- Pros mentioned:Overall performance, Setup
Great Replacement
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My old LG TV remote from 2018 has been broken for two years and I finally replaced it with this very affordable model. There was no set up needed. All I needed to do was insert the batteries and it immediately worked like my old remote.
I would recommend this to a friend