Customer Ratings & Reviews

No programming needed just pointed it at my Sony Bravia and it worked.

just want I needed! would recommend 10/10!!!! Customer Service was top notch in helping me locate this item

This purchase was a project. I went to the Yonkers, NY store to purchase this remote because I needed it immediately and the website said they had three Open Box remotes in excellent condition which were advertised at almost half the price of brand new. I went to the rack but there were no open box remotes. The sales rep claimed that none were in stock. I asked how that could be; the rep said they were probably stolen. If someone were going to steal a remote control, wouldn't they steal a brand new one? The rack was full of brand new remotes. I then went to the store in Riverdale, NY which supposedly also had the same item in stock. I did find it, but when the salesperson scanned it at the register it came up at full price. The salesperson told me it had to be re-entered into inventory and re-ticketed as an Open Box item even though the box had the Open Box tags and condition on it. That took half an hour. When it was ready, the salesperson scanned it again; this time the price came up much higher than what was advertised on the website for Open Box, excellent condition. He advised that the pricing of open box items varies from store to store. I asked him to price match to Best Buy's website-advertised price. I then had to wait for another ten minutes while he got managerial approval to price match. When I finally got it home and put the batteries in, the power light lit up, but it did not turn on my Bravia KDL-55W800 tv. I spent about forty minutes trying to get it to connect, following the directions in the little brochure. Nothing. I wondered if the previous customer had returned it because it just didn't work properly. I then tried to get it to connect to my 20 year old Sony tv; it connected immediately, turning the set off. I turned it off and on a couple of times, and played around with the volume and menu settings. It worked. It figures, as I already have a working remote for that set. I was preparing to go back to the store to return the remote when I decided, for the heck of it, to try again to turn on my Sony Bravia with it . NOW IT WORKED!! I wouldn't have to throw my tv out after all!! It must have somehow "reset" itself when it connected with the other Sony TV. When I pressed the App keys, all of which should have been blank for me to program, Netflix came up. Evidently, this remote was not properly reset and/or tested by Best Buy staff before reselling it to someone else. I am giving it a rating of "Good" rather than excellent because it does not duplicate all of the functions of the original Sony remote, while at the same time it wastes keys on duplicate functions (i.e. the Back button and the Exit button seem to do exactly the same thing) and on functions that do not seem to have a purpose in today's market (a Digi/Analog button?). The brochure explains how to perform a few functions, but not all, and provides no diagram or "key" to indicate what functions are controlled by buttons that only have symbols. Some buttons seem to do absolutely nothing, but maybe their functionality depends on the tv model or whether you are watching tv using an antenna versus cable or satellite. I am using an antenna to watch broadcast television. I called tech support for information, but they had the same brochure I had and were not given any additional information. However, this remote does have the keys that I need to easily get deep into the tv's menu to set up internet access, relink correct channel programming within the program guide and perform other features that I was unable to access using an RCA universal remote which did not have all of the required keys.

Works as expected, just pop the batteries in and it’s good to go, doesn’t really need too much connecting to the TV to work.

Connects to my tv perfectly. Easy to use. No muss no fuss.

Remote works right out the box. Easy to use and setup was simple. Highly recommend this remote to anyone who use Sony TV to replace an older remote.

Purchased this remote to replace the original remote for my 5 year old sony bravia. Right out of the bix it worked. I did not have to program anything, it was real easy. Would recommend this as a replacement remote if you have to get a new Sony 4k TV remote.

It was very easy to set up. Spent a little time, figuring out the new buttons and such, but I can now use it with my eyes closed!

It was very easy to setup the remote and it is working great with my Sony TV

Very compatible with TV. Works like it came with my TV

The remote is fantastic but my tv has 10, 10.1, 10.3, etc for all the channels and I can not program in any channel but 10 then have to advance to the .2, .3, .4, etc on all the channels. But it certainly beats manually getting up to change the channels. Otherwise, the remote is great.

This remote works well as a replacement for the original remote for our Sony TV. Has all the same functionality and paired with our TV with no programming.

Very good replacement channel changer i would definitely buy it again

I love the Insignia Remote for Sony TV. It actually works on my other two TVs. This bad boy saved my "you know what" when I couldn't find my old remote. Great Value!

The new remote control works so much better than the old one. Thank you!

This Insignia brand remote is made for Sony-specific TVs. It worked for my Sony Tv right out of the box. I just had to program it with my Sony audio receiver, which was very easy to do as the instructions that came with the remote were pretty straightforward to understand.

Worked right out of the box for the x93L no issues with programming or setting up.

This remote worked perfectly with our Sony Bravia tv. It just has a few buttons that are a little different, but it doesn’t take long to get use to it. This was a very good replacement.

Works as expected, easy to sync with TV and Sonos sound bar.

This item is perfect. When our original remote died, I thought that was the end of a perfectly working tv. Best Buy sold me a remote specially designed for Sony and it works as well as the original.