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Insignia™ - RF Wireless Over-the-Ear Headphones - Black-Angle_Standard

Customer rating

Rating 4.4 out of 5 stars with 376 reviews

90%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-20 of 136 Reviews mentioning:
sound quality
  • Rating: 4 out of 5 stars

    Buy These - Skip Divorce Court

    Posted
    RBrylawski
    • Tech Insider NetworkTech Insider Network

    I've to say I'm really glad I got these Insignia NS-HAWHP2 Wireless Over-the-Ear Headphones. First, if you're married/coupled and have a significant other who either likes things too quiet, or better yet, won't let you watch TV in bed, then something like this will save the cost of a divorce lawyer. For years now, I've wanted to be able to watch the news in bed or SNL on a Saturday night, but simply haven't been allowed to. Now I can and these sound great for their intended purpose. They really are primarily designed for use with a TV. My Smart TV is actually Bluetooth headset capable, but won't work with any Bluetooth headphone I've tried and I've tried multiple sets. Initially, I had a rough start with these. They can be set up either via digital or analog inputs. While they come with a 3.5mm headphone jack to RCA plug, you can set them up via Optical Digital cable. Knowing that the digital way would provide better sound, I bought an optical digital cable and the directions suggest you have to configure the output to PCM, which I did, but they simply wouldn't work no matter what I tried. On the base/charging station, you can switch between digital or analog, but that didn't do anything either. So the simplest way to connect them is via the headphone jack on your TV to RCA cable to the docking station and it worked right away. The little user guide provided with these headphones suggests multiple ways to connect them, but it leaves much to be desired as it really doesn't provide enough detail. I was determined to watch SNL in bed, so I'm glad I was able to get them working. The headphones come with a built in rechargeable lithium-ion battery and a convenient to use docking station (see attached photo), which provides, according to Insignia, 10 hours of continuous use, though I'ven't tested the actual use time. The headphones themselves are very lightweight and are very comfortable on my head. I don't have a large head, but with as much adjustment as they offer, if you do have a large head, I'm sure they will fit just fine. Also the range is quite far. I was able to maintain a clear connection, more than the stated 33 feet distance from the charging stand. These are not going to be your go to Bluetooth headphones for most of your listening needs. They are however, a great go to option if you need to be able to watch TV, without disturbing others. For me, they have provided a flexibility that was sorely lacking and for that I'm very happy with them.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good but not great

    Posted
    Dawntastic1
    • Tech Insider NetworkTech Insider Network

    Okay so the reason I wanted these headphones was originally for my daughter to use with the iPad. It clearly states under the description: "Compatible with any audio components (TVs, CD/DVD players, MP3 players, mobile devices)." I took that as tablets also... Only problem is that unless your planning on leaving your phone, tablet, mp3 or whatever on a table hooked up to the base you are SOL. So in my case that wasn't going to work, we're not going to connect wires to the iPad to then have "wireless" headphones. I decided to give these to my parents to try out. My father is pretty hard of hearing and always blasting my mother out from the other room with his tv volume. Problem solved. The headphones were easy to hookup. He seems to be using them without any issues. Not sure about how long the battery life actually is since he "doesn't want to take the chance" and puts them right back on the base unit when he's done using them. The sound wasn't the best IMO, but to my 70yr old father it was great. No more loud tv disrupting grandma, everyone's happy. I would say these are nice for the older generation. But for us Gen Xers and especially millennials, these headphones just wont hit the mark.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    A must for late night watching

    Posted
    J0A0A7
    • Tech Insider NetworkTech Insider Network

    Set up was quick and easy. Less than 5mins I had the headphones working with my Tv via the RCA Jacks. You can also use an optical cable but just make sure the output is set to pcm and not dolby digital or else they won't work. As for the rca jack settings I have them set to fixed so I can control the volume from the headhones instead. Sound quality is good and have a decent amount of bass and they also get loud too. I did not experience any audio drops so the range is pretty good. The headphones themselves are comfortable enough to wear for a couple of hours. Build quality is good and they don't feel cheap with care you should get a couple of years from them. They are rated for 10hrs of usuage and charging is very simple just put the headphones back on the base unit. Overall they are a pretty good barebones wireless headphones that get the job done. Comes handy at night when our little one is asleep for school.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Limited use tinnitus simulator

    Posted
    DavidJr
    • Tech Insider NetworkTech Insider Network
    • Top 50 ContributorTop 50 Contributor

    These headphones are light, fairly comfortable over-the-ear and simple to set up. The range easily allowed me to walk around my two story house without interruption. They are decent for hooking up to a non-wireless capable devices and letting you listen quietly on your own. You can connect with TOSLink optical cable (not included) using PCM only, or with RCA jacks and the included 3.5mm adapter to RCA. So, you can essentially have two audio sources that you can switch between with a button on the headphones. However, there are a few problems I have with this headset. The base station is larger than my cable modem, but it does hold the headphones for charging, the only way to charge them. The images on the box show a good comparison of how big it's. They are for a small use situation that can be achieved with a Bluetooth adapter and a cheaper set of headphones and those headphones could then be used with any other Bluetooth device. These headphones are essentially Bluetooth, but only work with the base station. The sound quality isn't the worst I have ever heard, but there is an awful metallic echo sound every time the sound goes quiet. You can simulate the sound by tapping on the outside of the headphone. It is one of those sounds that once you hear it, you can't unhear it and your ears feel like they are ringing the whole time you are listening to something. They seem cheaply made due to the material and weight, but they handled some good twists and bends without breaking. If I could pair the headphones with my phone and then switch over to my TV connected to the base station, on the opposite side of the room, I might have considered them a little more useful. However, the metallic echo sound is what really throws me off with these and unless you like feeling like you have tinnitus, it'sn't worth it.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Sound great, no more complaints from the spouse!

    Posted
    ShawnInKB
    • Tech Insider NetworkTech Insider Network

    Very easy to setup - took like 2 minutes to plug into the TV. Can connect with red/white RCA, 3.5mm, or optical. Then just turn off the speakers and put these on. Comfortable and sound good. Easy to adjust volume controls on the right side headset. Worked easily throughout my entire 2nd floor leaving the living room to snack in the kitchen without missing a beat. Wore for about 3 hours watching late night football and no more late night complaints of "Can you please turn it down!" Save your marriage and buy these :- @@@@@@@

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great concept

    Posted
    Quincy0980
    • Tech Insider NetworkTech Insider Network

    This Bluetooth headphone set works great. It is fast to pair and works very well. The fit is good and the unit look good on the cabinet when not in use. It has analog and a digital optical inputs and one analog output. This is a must for night time TV watching while others sleep. You also have a 30 foot range so you can listen to sports while doing other tasks. The sound quality is mediocre at best. They are tinny with no real bass to speak of. This would be the one area of improvement. For spousal approval for night time TV viewing this is a great concept that sound just OK and other wise work well.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Wireless headphones with no TV sound lag

    Posted
    mkcar1
    • Tech Insider NetworkTech Insider Network
    • Top 1000 ContributorTop 1000 Contributor

    I have tried several models of Bluetooth wireless headphones/earbuds from different manufacturers and all, to varying degrees, had a problem with sound being a tad behind TV screen action - but not with these. If you need help hearing the TV and don't want to blast out any others watching with you or maybe a night owl and want to watch TV without disturbing others sleep - this is for you! Found the over the ear headphones to be a tad clunky but comfortable with very nice sound and stereo separation. There is no background "static" with these at all. Just clean sound with decent bass. With built in volume controls it's easy to set sound level how you want. Handy given different channels volume levels. Range is phenomenal - I walked everywhere within my house and back yard to at least 60 feet away through multiple walls - and never lost the signal. I assume its due to this using 5.8 GHz wireless signal and not Bluetooth. So, you can roam and not miss any of the "sound" action. Nicely packaged and comes with; Headphones Docking Station RCA audio cable 3.5 mm to RCA adapter cable AC power adapter (small brick but is longitudinal so "hides" next plug is using power strip) Setup guide and manual Before you start I suggest making sure that the connection you are going to use from your "source" actually has sound output. If you are planning on using RCA connection you can check using a wired set of headphones and 3.5mm cable. The TV in my computer room didn't have sound out of the output jack due to how my soundbar is attached. Digital Optical is a tad harder to verify and I didn't use it anyway. To start just plug in the AC power adapter to wall and docking station, and wait for initial full charge - mine took about 45 minutes. The headphones sit on top of the docking station which has an indented area where the headphones charging pins should fit to charge. Small round light on front of docking station shows red while it's charging and green when fully charged. I already had a 3.5mm extension hooked up to one of my TV's so it was easy to plug RCA cable into the docking station. At this point just lift the headphones off the docking station - making sure it's synched with docking station - solid blue light. I didn't have to synch headphones as they were ready. Turn on headphones, set to correct input (it will remember it next time) and you are now ready to listen in complete silence to everyone around you. States you get around 10 hours of constant use. Max time I used at any 1 time was 4 hours but they were still going strong. Also I set up my other TV's for possible use in advance by just running 3.5mm and RCA cables. Now I can just move the docking station from TV to TV, if I want. I had plenty of extra RCA cables lying around but had to purchase some additional 3.5 mm extension cables. For price point and setup this is an excellent choice for anyone wanting audio privacy while watching, but not limited to, TV. This can be used with any audio source with an output or headphone jack.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great sound

    Posted
    Barsik
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Very comfortable and easy to use. Highly recommended

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Head Phones

    Posted
    Dave
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    These are great, sounds great, comfortable to wear, and now I can listen to the tv without blasting everyone's ears out

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great for watching TV

    Posted
    BradleyFl
    • Tech Insider NetworkTech Insider Network
    • Top 500 ContributorTop 500 Contributor

    Insignia - NS-HAWHP2 Wireless Over-the-Ear Headphones - Black The first thing I noticed about the headphones was how light they are. They have a nice base station that has RCA input with RCA pass through so you don't need a splitter. It also has an optical input. They come with the RCA cable and the RCA to mini headphone plug you will need for most devices. It dose not come with the optical cable. The power is supplied by the power adapter, also included. You can select what input to use either from the base station or with the headphones. The headphones have buttons for Power/Sync, Volume up/down, input select. They recharge while placed on the base station. Red lights for charging, green light when full, blue lights while in use. The input select lights are a soft white and are separated completely. One at the top and one at the bottom. Very easy to see what input is selected. When I first placed them on my head (with them turned off) I noticed how cheap and plastic they feel. They are light and you can hear the plastic echo when you talk. This all changes as soon as they have an input. For their price point they sound great. Plenty of response for watching TV. You may want something better for listening to music but watching TV these are perfect. The light weight actually adds to the fact that you may want to watch a 2 hour movie with them on. Stated battery life is up to 10 hours. I'm sure that will vary depending on the volume level you've them set at. The hookup as far as the base station goes is truly beyond simple. Just add an input and they handle everything else. You may need to select what input you're using but that selection seems to stay once you've selected it. I had a much harder time getting my Marantz A/V receiver to give me a NON-Volume controlled line level output. I'll be completely honest here, it took me 5 minutes to completely understand how everything about these headphones work. It took me over an hour, and a call to Marantz, to get a line level output on my receiver. They removed the tape monitor output jacks. The Marantz receiver comes with a 287 page manual, and they left out one crucial piece of information for getting the output I needed. I'm completely satisfied with these headphones for their intended purpose.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    great sound

    Posted
    RamZam
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    very good not to disturb my wife while she sleeps I do not bother her...

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love it

    Posted
    Cassie
    • My Best Buy® Elite Plus Member

    Very happy with the Product. You only need to plug it as is in Audio out and works perfectly. I did change it to others TV's & PC and. I love the sound and you can adjust the volume from the headphone too. Love it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Headphones that sound great to you and you only.

    Posted
    BiggVikk
    • Tech Insider NetworkTech Insider Network

    The Insignia Digital Wireless Headphones are a must-have for your home. They allow you to enjoy your favorite shows and music, as well as other sound media, without disturbing others in your home or neighbors that live close. They will sound great to you and only you as no much sound escapes from your listening pleasure. They are perfectly packaged with little to no unnecessary space within the box. They are simple to take out of the box or repackage if necessary. The headphones are a nice flat black and are lightweight. The ear cups are soft to the touch and feel great on your ears. This is perfect for watching a lot of television or listening to music for long hours. It took about four hours to charge, but they provide a little over 10 hours of listening time; that should be more than enough listening time to enjoy your favorite shows, movies or other media content before needing to recharge them. The charging base doesn't have a lot of wires and unnecessary attachments, which makes connecting and disconnecting easy. The headphones have a nice slim look and design as if they are on the high-end of headphones. The charging base is easy to use and convenient when the headphones are not in use. You simply place them on the base and the lights that are displayed, indicate, based on color, whether they are charing, need to be charged and or connected. It takes a lot of the guess work out and ensures that your headphones are ready when you need them. The headphones look nice and fit in well with furniture in any room. They actually compliment my furniture. The bluetooth range is great and you will find that you will be out of viewing range before these headphones disconnect. I was able to walk around a two-thousand square foot home without them disconnecting. The sound in the headphones are decent, they are not the best, but are better than good. Everything that I listened to from TV to music sounded great. I've purchased Insignia brand products in the past and have been pleased with the pricing and build quality. I believe these Digital Wireless Headphones will provide hours, days, and even years of listening pleasure for you without disturbing others.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Lightweight, comfortable and sounds great!

    Posted
    Shail
    • Tech Insider NetworkTech Insider Network

    The headphones work exactly as described. I hooked them up with the digital output of my tv (please note that the cable is not included with the headphones so you will need to buy that separately). The setup was easy. You plug in the headphone base to your power supply, connect your device using digital/optical cable or RCA cables that come with the headphones, turn on the headphones and that's it. The sound quality is good. The range is good. You can plug in up to two devices (one with RCA cable and one with Optical cable) and switch the source by a button on the headset. The headset has the buttons to power on/off, change the volume and change the source. For me it took a while to getting used to their placement. But it's not a big deal. NOTE: The "wireless" in the title of these headphones is slightly misleading as you can't use them with your phone, tablet etc as you would do other bluetooth enables wireless headphones. Yes, you can plug in your phone using 3.5mm cable and RCA cable that comes with the headphone but you will have to leave your phone in a place near to the base i.e. you can't move it around with you. In my opinion, the primary objective of these headphones is to watch TV without disturbing other people in the house and they are really good at that.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love the comfort and the sound

    Posted
    Dan292
    • Tech Insider NetworkTech Insider Network

    Let's start with setup. These headphones come with and connect wirelessly to a base station which must be plugged into AC power. The headphone's battery is charged by hanging it over the base station where three pins on the base station connect to three metal tabs on the inside top of the headphone bracket. The instructions say that it can take up to four hours for the headphone to charge the first time out of the box, but mine were fully charged after about an hour. Pairing the headphones to the base station is the next step, and that's supposed to involve pressing the power button on the headphone and waiting for lights on both the base station and headphone to turn solid blue. In reality, all you have to do, when the phones are done charging, is turn them on. I had barely removed my finger from the power button, and the phones had already paired with the base station. I was listening through them in no time. In short, once charged, setup was a snap. As far as comfort and sound, I love them. These are over-the-ear headphones, and they fit very comfortably over my somewhat large (according to my wife) ears on my somewhat large (according to my wife) head. They've very light with good adjustment range, and I could wear them all day and barely notice that they're there. Their over-the-ear-ness means they shut out ambient sound beautifully, and I know this because I had a football game playing rather loudly on the TV in the same room, and I couldn't hear it at all. The sound quality itself is clear and crisp with good base and volume range. As I write this, I'm listening to Glen Campbell through these connected to my computer's headphone jack, and Glen never sounded better. Having said all of the above, I do want to emphasize one caveat with these headphones. They are wireless, but they're not portable. When one thinks of wireless portable headphones, one typically thinks of headphones that pair by Bluetooth to your smartphone or other audio source, and that makes them portable as you can be listening to audio from your phone while walking, jogging, riding the bus, or whatever. But these headphones are wireless only in that they connect wirelessly to the base station, while the base station connects by wire to the audio source. So this system IS a way to bring wireless headphone capability to an audio source that doesn't have Bluetooth and would otherwise have to use wired headphones for private listening. If you want to listen to songs stored on your smartphone, you wouldn't want this system as you would be better off just getting a pair of Bluetooth headphones and pairing them with your phone. With this system, you can give ANY audio source with audio output, even a 1960s AM transistor radio with a headphone jack (and the proper cables), wireless capability. The two options for audio connection are digital optical or RCA jack (phono or mini-plug). The package comes with the cables necessary to connect the RCA jacks to either phono plugs or to a mini-jack, but you will have to provide the optical digital cable if you want to connect to, say, a television set with optical audio output. You can also, of course, connect to the TV's RCA audio-out jacks or headphone jacks, if so equipped. As a result, use of these headphones requires staying within range of the base station, and the box says that that range is up to 33 feet. So these are best used by someone who might want to listen to a TV or stereo system without bothering others in the room and still be able to get up and move around or who just doesn't want the bother and annoyance of wired headphones. I did test their range by leaving my computer desk, which is in one corner of the house, and walk to the farthest point in the house. The audio stayed with me until I was as far as I could be from the base station and still be in the house. It only started to break up at the most distant point, and that's going though about five walls as well. In short, it is unlikely that range will be an issue for most users. The base station also has RCA audio-out jacks that allow connection to another audio player. So you could, say, connect the output of your TV set to the base station, and then connect the base station's audio out jacks to the audio input of your home theater system. With this feature, you can listen to the TV through the home theater system, or you can listen to it through these headphones, all without the need to disconnect and reconnect wiring each time. One last comment about connections. You can have audio sources connected to BOTH the RCA and digital optical jacks at the same time, and you can have both audio sources playing at the same time. A button on the headphone allows switching between the two. As is the case with pretty much any piece of electronics one buys these days, the only documentation in the box is a quick-setup guide, and it gets you going just fine. A 25-page user guide is available at the Insignia website, and the setup guide gives the web address. As I said at the top, I love these headphones in terms of comfort and audio quality. If you want to have wireless headphone capability for an audio source that wouldn't otherwise have it, you will not go wrong with the Insignia Digital Wireless Headphones.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great for Wireless Connection Without Bluetooth

    Posted
    RalphHenry
    • Tech Insider NetworkTech Insider Network
    • Top 250 ContributorTop 250 Contributor

    These headphones are excellent for comfort and sound. They are not Bluetooth connectible but they are indeed wireless. Many people need the capability these headphones provide because their audio source does not have Bluetooth. If you have a boombox or TV or other playback device that has a headphone jack or even RCA output connectors, this is the product you are looking for - and is not easy to find anymore. Turns out my wife's old boombox that she plays books on was the perfect target to test these headphones. The earpads go over the ear and are nicely sized to go over your complete ear. They are super comfortable. The sound is great and so I lost these headphones immediately to her which is fine. The base unit is upstairs but she went all over the house (first floor, second floor and basement) and did not lose connectivity. I also have used this type of wireless connectivity in an RV, where the built-in stereo and TV units sometimes don't have Bluetooth and this type of wireless connectivity is very convenient; and allows one person to listen to music without disturbing others so they can read a book etc. The product comes with the headphones, a base charging/wireless-sending unit, AC adapter, and cables to connect the sending unit to a either a 3.5mm jack or to RCA plugs. You can place the sending/charging unit near your audio source and connect it to power and to the source. The headphones sit in a charging area on top of the sending unit. The headphones can then be worn anywhere and the sending unit sends the signal to them. I was very impressed with the price and quality of these wireless headphones. I do recommend them if you need to connect a source wirelessly but the source does not have Bluetooth.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    So easy my Grandma hooked it up!

    Posted
    GameOverSuckas
    • Tech Insider NetworkTech Insider Network

    So I got these specifically for my Nanny because at 85 her hearing certain pitches especially voices on tv have diminished and instead of having the tv turned up max volume I figured she (and everyone else in the house haha) could benefit from using these instead.She loves them. I put them on and they do have a good sound. She watches Bluegrass on her country channel and I must say they put a pop in her step. They're very lightweight plastic framed. The cushioned ear surrounds are comfortable. They're simple in design. Far from high end and without bluetooth capability. But work great for someone wanting privacy for television. Set up was simple plug and play. Everything was self explanatory. You can connect two different items through RCA and one through digital optic input. The frequency these run are 5.8ghz which is the same as my Router. I'dn't recommend for gaming but for general television purposes they work great. At this price they're are some better options in my opinion but they do serve their purpose. I'd recommend these to others

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Does what it's supposed to do at a value price

    Posted
    kcdc123
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This is my second set of TV headphones from this brand, which shows how much I liked the first. It was relatively easy to set up with an optical sound cord that has to be purchased separately. They do supply RCA cables if you want to go that way The sound is good and the adjustable headset is so much more comfortable than the last one. I had to take off one point because of the volume control positioning. I have to take the set off my head to locate the Volume up and down buttons without hitting the Off switch instead. And there's another button down there, perhaps Mute, to be dealt with as well. But I would definitely purchase this item again.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great tv headphones.

    Posted
    Pamb
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The headphones were easy to set up. They sound good and make it easier for me to hear the tv. My sister's room is right next to mine. My loud tv bothers her. This solves the problem.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Insignia v. Sony

    Posted
    Robert
    • My Best Buy® Member

    If you are buying a wireless headset for a television at Best Buy you have two choices displayed in the television section. This is a comparative review of the previous Sony unit, the current ( circa October 2018) unit and this Insignia. I have owned all three. I have only had the Insignia one day. I may default to a wired set for quality. I have been buying Sony since 1970. A reel to reel recorder, two wired headsets that lasted 40 years ( and still worked), currently a television and a DVD player. Two years ago I bought the previous Sony wireless for television. It plugged in and worked. Excellent sound at any distance. No power button or searching for a signal. Only one problem. I am very careful as another brand set had broken simply setting it down. After 18 months this Sony broke at the frame. That model rested the speakers in two cradles. All the stress was at the weakest point in the frame. The frame was a U channel of paper thin plastic. I tried to glue it but there was not enough surface. So a working $150 set is dead by design. Legally defects in design and manufacturing are covered by consumer law. This was not a defect, it was a design to break. I went to Best Buy ( October 2018 ) to get another of the same model ( the same with a number changed). I was told the model WHRF400 was the replacement. Both models were on display. This model appeared to fix the frame problem. Also it hangs on a post for no stress. First there are settings that are difficult to operate. Each time you use it you must turn it on. It had poor sound quality and a set on bongo drums playing in the background. The bongo was from the first use. Often the sound cuts out for a few seconds even when sitting still right in front of the television. The volume is almost impossible to operate without removing the headset. The previous Sony model was simple. A large wheel that is easy to use. I change volume often, sometimes just to back up and hear a sequence of speech. I am 70 and have hearing defects. This model volume could only be located by using one fingernail to find a joint (legal in CA) then locating the volume roller with another finger. Then my male fingers would not fit in the recess for the roller. I called Sony about the bongo sound. After a long discussion they set me with a mailing code. They would replace the faulty headset; I would not have a headset for two weeks. Unacceptable to my roommate or my hearing. Best Buy sales said Sony also charges postage both ways. After two months I returned the set to Best Buy. I was going to exchange it for the same. The salesman said this new model is being returned constantly. I had bought the two year warranty. Best Buy returned all my money including the warranty with the exception of about $1 prorated. Returned to Store Credit only. IMPORTANT: Buy the two year warranty. I am now trying the Insignia model NS-HAWHP2. @@@@@@@@ December 8, 2018) Why so many letters? It has better sound than the current Sony. I have not used it for DVD music so cannot judge the sound quality. One day of use only. One confusion is the input button. This set is designed to use either Optical input or the wire input. The directions are confusing not the operation. A button on the headset toggles between the inputs which is displayed on the tower. A white bar at the top is the wired input. The same white bar on the bottom is the Optical input. This selection should only be on the tower not the headset. I expect some people have multiple sources and switch without getting out of the chair. The volume control is better, an Up/Down bar, yet not as easy as the older Sony. I cannot give an Insignia recommendation except it is better than the current Sony. We have a problem Houston. Tech designers have forgotten how to KISS: Keep It Simple Stupid. Also please have sample people, over 60, read the directions and then have an English graduate correct the directions. My son has a Stanford English degree and a masters in Journalism from Berkeley. His job at a tech company was to write the operating manuals. Okay so $130,000 to write directions. Younger people may expect a product to break at 18 months. I bought a sewing machine in a cabinet, at Goodwill. I bought it for the cabinet. It had the original direction book. Guaranteed for 25 years. It is now about 100 years old and still operates, with the exception of some worn rubber roller parts which I expect can only be made with a 3D printer.

    I would recommend this to a friend