Customer Ratings & Reviews
- Model:
- NS-PU32H4A
- SKU:
- 6418351
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the USB to Dual HDMI Adapter for its ease of use, HDMI connectivity, and overall performance. Many appreciate its compatibility and ability to support dual monitors, as well as its reasonable price. However, some customers have experienced issues with driver installation and noted that the adapter tends to heat up during use, while others feel the cord length could be longer.
This summary was generated by AI based on customer reviews.
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product worked great but there were a million other options for half the price on competitor website so I returned it
I would recommend this to a friend- Cons mentioned:Driver installation
Faulty software
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The driver did not install and therefore I was not able to use it. Had to return. It is definitely worth spending the extra $30 on a docking station instead
No, I would not recommend this to a friend Insignia - USB to Dual HDMI Adapter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it's user's responsibility to find out if it's compatible, I didn't do research
I would recommend this to a friendDidn't work well
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work well for my setup. I was unable to extend my desktop.
No, I would not recommend this to a friendNot knowledgeable
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was given wrong information for purchase It wasn't what I needed
No, I would not recommend this to a friendJust buy a docking station
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works, but REALLY slows down my laptop. Gave in and bought a docking station instead.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Sorry to hear that the Insignia USB to Dual HDMI Adapter is not meeting your expectations. We understand that compatibility and performance are crucial when it comes to adapters, and we apologize that our product has caused inconvenience for you. We appreciate your honesty and willingness to share your experience. While it's great to hear that the adapter works, we're sorry to hear that it's slowed down your laptop's performance. We've taken your feedback into consideration and will work to improve our products' compatibility and performance in the future. Thanks for choosing Insignia, and we hope you find the docking station you needed works better for your needs. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-usb-to-dual-hdmi-adapter-white/6418351.p?skuId=6418351
Another thing to send back
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I needed and it is on its way back. I had to go through so many people before I could get an answer to my questions. Best Buy has a really unprofessional way of dealing with phone questions and sales. I’m so very disappointed! I would rate this differently if it was the correct item to use!!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I’m sorry to hear about your experience. It sounds like it was really frustrating to go through so many people just to get your questions answered. It’s disappointing that the item wasn’t what you needed and that the customer service didn’t meet your expectations. Hopefully, your return process goes smoothly. Thank you for sharing your feedback. Keith | Insignia Support
No title
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is not the one I needed for the application, also I didn't know this device is not compatible to any mac Computer so I bought a useless device.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback on the Insignia USB to Dual HDMI Adapter. We're sorry to hear that the product did not meet your needs and that it is not compatible with your Mac computer.
We understand how frustrating it can be when a product doesn't work as expected. Unfortunately, this adapter is designed to be compatible with Windows 10 and 11, but not with Mac OS. Your feedback is important to us, and we will use it to improve our product information and compatibility details.
If you have any further concerns or need assistance, please reach out to our customer support team. We're here to help and ensure you have a better experience with our products in the future.
Thank you for choosing Insignia.
Trash
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was never in the box, the box look like someone chewed on it. It was ripped up. I will never order from Best Buy again.
No, I would not recommend this to a friendHDMI Adapter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this based on advice from a Geek Squad chat session. It was the wrong item for my issue of hooking up my new Sonos equipment purchased from Best Buy. I returned it to Best Buy.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback on the Insignia™ USB to Dual HDMI Adapter. We're sorry to hear that it wasn't the right item for your needs and that you had to return it.
We take full responsibility for the miscommunication during your Geek Squad chat session. Please reach out to our customer support team so we can better understand your requirements and recommend the correct product for your Sonos equipment. We're here to help and ensure you have a positive experience with our services.
Thank you for bringing this to our attention. We value your feedback and are committed to improving our customer service. Rolf | Insignia Support https://www.bestbuy.com/site/insignia-usb-to-dual-hdmi-adapter-white/6418351.p?skuId=6418351
CFO
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return it as it didn't work with my macbook pro 10.15.7 It wouldn't process(?) 65 watts
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello KimB,
Thank you for taking the time to leave a review of our Insignia™ - USB to Dual HDMI Adapter. We are sorry to hear about the experience you have been through with the product. I know it can be dissatisfying that its not working as expected. Please know that we are improving the quality of this product by considering our customers feedback, for further assistance you can contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Insignia Support
Molina
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Insignia Support
Molina
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Terrible product. Constantly disconnecting
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly disconnecting from my monitor. I bought on in early November, it started acting up right before the return window. I exchanged it for the exact same one and still have the same problem. But this time it’s after the return window. Now I’m down $60 and stuck with a broken adapter.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi EngineerWFH,
Thank you for writing a review about our USB to Dual HDMI Adapter - White. We know how frustrating it is that the HDMI adapter constantly disconnecting from the monitor. We are sorry for the inconvenience it has caused you. We would love to check on this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Ritchie |Insignia Support
https:https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Didn’t work. Poor customer service by Best Buy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t work. Best Buy would not take back because box was opened and didn’t return in 15 days. Intended to apply credit to a monitor but will buy monitor elsewhere. BB’s poor customer service will result in me shopping elsewhere.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi DanH, Thank you for taking the time to leave a review of our Insignia™ - USB to Dual HDMI Adapter - White. Please know that we are improving the quality of this product by considering our customers feedback, for further assistance you can contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Mariepel C.| Insignia Products
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Waste of time
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed something else, this didn’t work for me either.
No, I would not recommend this to a friendsplitter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What I was sold was not what I asked for. Had to be returned, mean time I got what I needed elsewhere.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We're sorry to hear that the Insignia™ USB to Dual HDMI Adapter didn't meet your needs and that you had to return it. We understand how important it is to get the right product. Please reach out to us directly so we can assist you with finding a solution that works for you. Your satisfaction is our priority, and we appreciate your patience and understanding. -Rolf | Insignia Support https://www.bestbuy.com/site/insignia-usb-to-dual-hdmi-adapter-white/6418351.p?skuId=6418351
Sucked
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as described. Will not work. Sucks thanks alot
No, I would not recommend this to a friendJust ok
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very bulky, feels low quality, but works kinda. One screen always delayed
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Lance!
Thank you for taking the time to review our Insignia™ - USB to Dual HDMI AdapterDevices. I understand how exciting a new purchase can be and how upsetting it is that one screen always delayed, that's why I would kindly ask you to contact us if you ever encounter another issue with your appliance, we'll be more than happy to provide any needed assistance.
Insignia Support
Irene
www.insigniaproducts.com/support
mac unfriendly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.low rating is for best buy associate who said this would work on a mac...
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you very much for taking the time to review our Insignia™ - USB to Dual HDMI Adapter. I know that this could be an unfortunate situation, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.
Insignia Support
Shella
www.insigniaproducts.com/support
Not Working
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.had to return the item back, did not work as expected
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello PeterK,
Thank you for sharing your experience with our Insignia™ - USB to Dual HDMI Adapter - White. Your feedback is especially important to us and your concerns will be shared with our product team.
Dina || Insignia Support || https://www.insigniaproducts.com/
Worked then Didn’t. $69 Paper weight. Going back
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked great the first day of use. Then next day I couldn’t get my second monitor to work. I tried to update the driver. No such luck on the insignia website. I researched a fix online and tried rebooting with multiple different sequences of plugging and unplugging. It will be returned. $69 paper weight at this point. Using Windows 10 on a company Lenovo.
No, I would not recommend this to a friend