Customer Ratings & Reviews
- Model:
- NS-PU32H4A
- SKU:
- 6418351
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the USB to Dual HDMI Adapter for its ease of use, HDMI connectivity, and overall performance. Many appreciate its compatibility and ability to support dual monitors, as well as its reasonable price. However, some customers have experienced issues with driver installation and noted that the adapter tends to heat up during use, while others feel the cord length could be longer.
This summary was generated by AI based on customer reviews.
USB to Dual HDMI Adapter
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately this item was not compatible with our hardware and we returned it to the store
No, I would not recommend this to a friend- Cons mentioned:Heat
Not a great value and buyers remorse.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly makes my laptop freeze on one LeD and I have to unplug it and plug it back in and readjust my windows on 2 LEDs. If you don’t have a fan running on it it heats up fast; even when the laptop is off.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear about the issues you're experiencing with our product. It's concerning that it's causing your laptop to freeze and heat up, even when it's not in use. Ensuring a seamless and safe experience for our customers is our top priority, and we apologize for any inconvenience this has caused you. Your feedback is invaluable to us, and we'll use it to investigate and address these issues promptly. If you need assistance with troubleshooting or if there's anything else we can do to help, please don't hesitate to reach out to us. We apologize for any inconvenience this has caused and appreciate your feedback. Keith | Insignia Support https://www.bestbuy.com/site/insignia-usb-to-dual-hdmi-adapter-white/6418351.p?skuId=6418351
Fine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product works great with windows. Doesn't work well with Apple products. I suggest getting USB C instead of regular USB.
No, I would not recommend this to a friendHDMI Splitter 2
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is another splitter I do not know how to rate because my wife ended up not needing it.
I would recommend this to a friendGood
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product worked great but there were a million other options for half the price on competitor website so I returned it
I would recommend this to a friend- Cons mentioned:Driver installation
Faulty software
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The driver did not install and therefore I was not able to use it. Had to return. It is definitely worth spending the extra $30 on a docking station instead
No, I would not recommend this to a friend Insignia - USB to Dual HDMI Adapter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it's user's responsibility to find out if it's compatible, I didn't do research
I would recommend this to a friendDidn't work well
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work well for my setup. I was unable to extend my desktop.
No, I would not recommend this to a friendJust buy a docking station
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works, but REALLY slows down my laptop. Gave in and bought a docking station instead.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Sorry to hear that the Insignia USB to Dual HDMI Adapter is not meeting your expectations. We understand that compatibility and performance are crucial when it comes to adapters, and we apologize that our product has caused inconvenience for you. We appreciate your honesty and willingness to share your experience. While it's great to hear that the adapter works, we're sorry to hear that it's slowed down your laptop's performance. We've taken your feedback into consideration and will work to improve our products' compatibility and performance in the future. Thanks for choosing Insignia, and we hope you find the docking station you needed works better for your needs. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-usb-to-dual-hdmi-adapter-white/6418351.p?skuId=6418351
Not knowledgeable
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was given wrong information for purchase It wasn't what I needed
No, I would not recommend this to a friendAnother thing to send back
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I needed and it is on its way back. I had to go through so many people before I could get an answer to my questions. Best Buy has a really unprofessional way of dealing with phone questions and sales. I’m so very disappointed! I would rate this differently if it was the correct item to use!!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I’m sorry to hear about your experience. It sounds like it was really frustrating to go through so many people just to get your questions answered. It’s disappointing that the item wasn’t what you needed and that the customer service didn’t meet your expectations. Hopefully, your return process goes smoothly. Thank you for sharing your feedback. Keith | Insignia Support
No title
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is not the one I needed for the application, also I didn't know this device is not compatible to any mac Computer so I bought a useless device.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback on the Insignia USB to Dual HDMI Adapter. We're sorry to hear that the product did not meet your needs and that it is not compatible with your Mac computer.
We understand how frustrating it can be when a product doesn't work as expected. Unfortunately, this adapter is designed to be compatible with Windows 10 and 11, but not with Mac OS. Your feedback is important to us, and we will use it to improve our product information and compatibility details.
If you have any further concerns or need assistance, please reach out to our customer support team. We're here to help and ensure you have a better experience with our products in the future.
Thank you for choosing Insignia.
Trash
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was never in the box, the box look like someone chewed on it. It was ripped up. I will never order from Best Buy again.
No, I would not recommend this to a friendCFO
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return it as it didn't work with my macbook pro 10.15.7 It wouldn't process(?) 65 watts
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello KimB,
Thank you for taking the time to leave a review of our Insignia™ - USB to Dual HDMI Adapter. We are sorry to hear about the experience you have been through with the product. I know it can be dissatisfying that its not working as expected. Please know that we are improving the quality of this product by considering our customers feedback, for further assistance you can contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Insignia Support
Molina
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Insignia Support
Molina
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
HDMI Adapter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this based on advice from a Geek Squad chat session. It was the wrong item for my issue of hooking up my new Sonos equipment purchased from Best Buy. I returned it to Best Buy.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback on the Insignia™ USB to Dual HDMI Adapter. We're sorry to hear that it wasn't the right item for your needs and that you had to return it.
We take full responsibility for the miscommunication during your Geek Squad chat session. Please reach out to our customer support team so we can better understand your requirements and recommend the correct product for your Sonos equipment. We're here to help and ensure you have a positive experience with our services.
Thank you for bringing this to our attention. We value your feedback and are committed to improving our customer service. Rolf | Insignia Support https://www.bestbuy.com/site/insignia-usb-to-dual-hdmi-adapter-white/6418351.p?skuId=6418351
Terrible product. Constantly disconnecting
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly disconnecting from my monitor. I bought on in early November, it started acting up right before the return window. I exchanged it for the exact same one and still have the same problem. But this time it’s after the return window. Now I’m down $60 and stuck with a broken adapter.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi EngineerWFH,
Thank you for writing a review about our USB to Dual HDMI Adapter - White. We know how frustrating it is that the HDMI adapter constantly disconnecting from the monitor. We are sorry for the inconvenience it has caused you. We would love to check on this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Ritchie |Insignia Support
https:https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Didn’t work. Poor customer service by Best Buy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t work. Best Buy would not take back because box was opened and didn’t return in 15 days. Intended to apply credit to a monitor but will buy monitor elsewhere. BB’s poor customer service will result in me shopping elsewhere.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi DanH, Thank you for taking the time to leave a review of our Insignia™ - USB to Dual HDMI Adapter - White. Please know that we are improving the quality of this product by considering our customers feedback, for further assistance you can contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Mariepel C.| Insignia Products
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
splitter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What I was sold was not what I asked for. Had to be returned, mean time I got what I needed elsewhere.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We're sorry to hear that the Insignia™ USB to Dual HDMI Adapter didn't meet your needs and that you had to return it. We understand how important it is to get the right product. Please reach out to us directly so we can assist you with finding a solution that works for you. Your satisfaction is our priority, and we appreciate your patience and understanding. -Rolf | Insignia Support https://www.bestbuy.com/site/insignia-usb-to-dual-hdmi-adapter-white/6418351.p?skuId=6418351
Waste of time
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed something else, this didn’t work for me either.
No, I would not recommend this to a friendSucked
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as described. Will not work. Sucks thanks alot
No, I would not recommend this to a friend