Customer Ratings & Reviews
- Model:
- NS-XB1MCHAT
- SKU:
- 6424519
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 3.9 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the sound quality, price, and comfort of the Wired Gaming Headset for Xbox Series X|S and Xbox One. Many also appreciate the headset's fit and compatibility with various devices. However, some users mention that the volume could be improved, and a mute switch would be a beneficial addition. Overall, the positive feedback on sound, price, and comfort outweighs the concerns regarding volume and the lack of a mute button.
This summary was generated by AI based on customer reviews.
Don't buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheaply made, terrible quality, crappy sound and weak mic
No, I would not recommend this to a friendWould not recommend
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headset was not very good. The sound quality was awful and it was no sturdy at all.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello KMAquino,
Thank you for taking the time to review our Insignia™ - Wired Chat Headset for Xbox Series X | S and Xbox One - Black/Green, we're very sorry to read you are experiencing this issue with one of our products. We would be happy to troubleshoot it and check your options for you. Please feel free to contact us at 1 (877) 467-4289 Daily 8am - 9pm CT.
Chelsea
Insignia Support
http://www.insigniaproducts.com/
Not great
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are not great. Sound to low can’t hear good enough
No, I would not recommend this to a friendSo so
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality wasn’t great, had a lot of issues with disconnecting when moving around (cable seems flimsy and prone to internal damage)
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for taking the time out of your busy schedule to leave a review of the wired headset. We appreciate the feed back. Kindly contact us to check all options.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
Check out others first.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You're getting what you pay for. For best microphone quality I would go with something a little more expensive.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, there.
I want you to know that we deeply care about the experience our customers have when purchasing Insignia Products. This is why I would like to properly assist you by reviewing your situation whit this Wired Chat Headset since it should be working correctly. Please reach us at https://www.insigniaproducts.com/contact-us where we will gladly help you with this.
Cesar G. - Insignia Support
Headset is just avg at best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its sad that xbox makes controlers and headsets that you need to replace every few months
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less quality than Microsoft chat headset! Bought as a backup because best buy was out of Microsoft headsets
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello!
Thank you for writing a review for our Wired Chat Headset for Xbox Series X | S and Xbox One, I truly apologize that you're going through this situation, I know it can be disappointing. I'd like to ask you to contact our support team, they will be more than happy to further assist you, please follow the link bellow.
Roberto E.
www.insigniaproducts.com/contact-us
JH007
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not loud enough! If you have great hearing it will be decent!
No, I would not recommend this to a friendHit and a miss
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a very good headset. Its very uncomfortable and also the microphone is not good .
No, I would not recommend this to a friendIt is as cheap as it’s price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes it works other times it doesn’t, but for $20 what do you expect.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, We appreciate you taking the time to provide your feedback about our Wired Chat Headset for Xbox Series X/ S and Xbox One. I know that it is an unfortunate situation, but please let us help you by contacting us, so we can check your Product and get some alternatives to get this situation solved and improve your recent experience. Hector S. - Insignia Support https://www.insigniaproducts.com/contact-us
Not worth it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two defective units that I had purchased. I am SSD, but the quality of this headset is horrid. First I could barely hear anyone and even after tweaking the chat settings on the console, it still was really low. And then most people I played with couldn't hear me. I tried two of them and neither worked.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for taking the time out of your busy schedule to leave a review of the wired chat headset. I am sorry to read that you had to go though this inconvenience. Kindly contact us to be able to check all options.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
Look to spend a little more
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay for. Returned after 3 days due to poor quality
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for taking the time out of your busy schedule to leave a review of the wired headset. I am sorry to read that you had to return the unit. We appreciate the feed back. Please let us know if you have any questions or concerns.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
Cheap unit to get the job done!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Echo on both sides, microphone often unresponsive.
No, I would not recommend this to a friendPay more for something better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not that great, even for the price. just spend a little more
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, thank you for taking the time to leave a quick review of the wired chat Headset for Xbox. I am sorry to read that the product was not to your expectations, please feel free to contact us at 1-877-467-4289 to review the return/exchange policy.
Duban M- Insignia support
INSIGNIAPRODUCTS.COM/CONTACT-US
Doesn't hold up
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This lasted less than 7 months before it died. It worked well while it lasted. I used it while working from home occasionally, so I really only had about a month of usage.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello MedusaRN,
Thank you for taking time to share your feedback. We do apologize if you are having issues with one of our products. We appreciate for bringing this to our attention. Kindly send an email to www.insigniaproducts.com/support.
Insignia Support,
Merjorie
www.insigniaproducts.com/support
Poor product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for a birthday present. He put them on to chat and they broke. Took back to the store and they said i could not return. Poor product. No stars for me. Would not recommend
No, I would not recommend this to a friendAvoid this product at all costs
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is a piece of crap where no device recognizes the microphone, DONT BUY
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Austin,
We are truly sorry that this product is not working as what it is expected. It is important for us to know your feedback so we can continue to improve the quality of this product. If there is anything that I can assist you with, please contact us at 1-877-467-4289 for further assistance.
Insignia Support
Lea
https://www.insigniaproducts.com/
The worst headset I've ever seen
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every aspect of this headset is the worst. Build quality, sound performance, mic, everything. Incredibly small and painful to wear
No, I would not recommend this to a friendGo with something else
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.People kept saying they could hear an echo on my end. Was going to return it but found out you only have 14 days.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Kimi,
We're sorry for the inconvenience. Your feedback is important to help us improve the quality of our product.
Insignia Support
Lea
https://www.insigniaproducts.com/
Lame headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re not loud at all. The quality of them overall sucks. I bought a pair from DD’s Discount and they work great.
No, I would not recommend this to a friend